1、商务英语视听说答案解析 英语答案Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewSample answers:Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish dif
2、ferent projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and chec
3、k-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good
4、 at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of
5、 my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I k
6、now, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewKey:Is that your wife, Mr. Carter? She is so beautiful.Avoid askin
7、g interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What
8、about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that
9、 you havent done your homework.Part III Language FocusKey:o Name: Cai Ning o Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years financial industry experience with several
10、companies; two years experience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job:
11、 Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantKey:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working
12、in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices arou
13、nd the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerKey:o 1. F T F F To 2. 1) Sales Manager 2) Five 3) Brand Manager 4) biscuits 5) Business Administration 6) oral EnglishPart V Case Analysis Hint:o She is not
14、 likely to get the job because she did poorly in the job interview.o Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewers questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions,
15、 eg. “Can I take time off for vacation?”5. Self-conceit “I have no weakness”.6. Too much emphasis on travel. Scripts Unit 2 Part II Listening and SpeakingTask 1 How is your job?Key: 1) I havent seen you for years. 2) what do you do now? 3) Im in the Research and Development Department. 4) I knew you
16、d do something very challenging and creative. 5) I sometimes stay in the office after work to deal with unfinished tasks. 6) I am still the accountant of that cosmetics company.Task 2 Describing jobsKey:1) personnel management2) developing markets3) planning4) execution5) sales targets6) team perfor
17、mance7) customer base8) customer satisfaction9) selecting, developing and managing10) cost-effective11) on time12) of good quality13) human and material resources14) training needs15) continuous improvementPart IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesKey:1. Caroline Cli
18、nton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 2 Do you like your job?Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. NamesLi
19、kesDislikesJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go ou
20、tFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3 Part I Warm-upGood afternoon. Today Im here to talk about how to make effective business calls. Telephone commu
21、nication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now Id like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents youll need be
22、fore you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm
23、 that you have understood each point. Dont pretend you have understood when you havent. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite a
24、nd agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, dont try to be funnyyou may be misun
25、derstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.Part II Listening and SpeakingTask 1 Making a callScript: Key:F F T T F T F FTask 2 Leaving a message Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Messa
26、ge: Ring back to him about the order they placed last Friday. They have to make some changes to the order. Its urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a message Key:1. F F T T F2. Message 1) Will you tell him that weve just received your sample of the new assembly coffee table
27、and are quite happy with it?Message 2) Please tell Mr. Matthews were quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I wont be able to get to your company early on Saturday because of the rail
28、strike. I probably wont arrive until that afternoon.Video 2 You are hard to get hold of! Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. Ill connect you.”2) When Leo Miller found
29、 out that he was not the one Ms. Mandel asked for, he said,“Im afraid youve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?”4) When the receptionist realized she had giv
30、en the wrong extension, she said,“Im very sorry, I didnt notice that. Ill put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“Its me againMs. Mandel. Im still having trouble getting through to Henry Miller Can you help?”6) When M
31、s. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, Im terribly sorry for the trouble.”Unit4Key:Formal/ InformalSignal sentences1Formal*Good afternoon, Id like to call the meeting to order.* First of all, lets discuss2Informal*OK, everyone is here*So, why dont we start with3Informal* Right, you know why we are here.
