商务英语认证一级k口语答案doc.docx

商务英语认证一级k口语答案doc.docx

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商务英语认证一级商务英语认证一级k口语答案口语答案docl.CueCardASituation:

Youtwomeetforthefirsttime.Exchangegreetingsandgetacquainted.Youllbegiven2minutestoreadyourcuecardandprepareaconversation.Tipsforyou:

YouareZhangXiaoqiangfromChinaateller/cashierofMinshengBankNanchangBranch,JiangxiProvince,ChinaYouexchangegreetingsintroduceyourselfaskyourpartneroccupationCueCardBSituation:

Youtwomeetforthefirsttime.Exchangegreetingsandgetacquainted.Youllbegiven2minutestoreadyourcuecardandprepareaconversation.Tipsforyou:

YouareJudySmithfromUSAtheProductionManageroftheSunriseJuiceCo.,Ltd,California,USAYouexchangegreetingsintroduceyourselfaskyourpartneroccupationSampleDialogueZhangXiaoqiang:

MayIsithere?

JudySmith:

Yes,please.ZhangXiaoqiang:

Anotherrainingday,isntit?

JudySmith:

DoesitrainlikethisallyearlonginNanchang?

ZhangXiaoqiang:

No,no.Onlyforacoupleofmonths.Itscalled“plumrainsseason/Itsbadforthetouriststhough.Areyouatourist?

JudySmith:

No,Icameonabusinesstriptoinspectsomeorangeorchardstosee讦thereexiststhepossibilityofstartingajointventurehere.ZhangXiaoqiang:

Areyouthesecretary?

JudySmith:

Whatmadeyouthinkso?

ZhangXiaoqiang:

Youaresoyoungandcharming.JudySmith:

FmtheProductionManagerofSunriseJuiceinCalifornia.ZhangXiaoqiang:

Incredible!

Nokidding!

JudySmith:

Toomuchsaidaboutme.Whataboutyou,theyoungandcharminggentleman?

ZhangXiaoqiang:

FmacashierofMinshengBankNanchangBranch.MayTaskyournameplease?

JudySmith:

JudySmith.JustcallmeJudy.Andyou?

ZhangXiaoqiang:

MynameisZhangXiaoqiang.JudySmith:

CanIcallyouZhangXiao?

ZhangXiaoqiang:

No,no.Chinesenamesdon5tworkthatway.ContrarytoEnglishnames,weChineseputfamilynamefirst,givennameafter.SoXiaoqiangisfine.JudySmith:

Xiaoqiang,nicetalkingwithyou.ZhangXiaoqiang:

Thesametome,Judy.2.CucCardASituation:

Youareintroducingyourcompanytoanewcustomer.Youwillbegiven2minutestoreadyourcuecardandprepareaconversation.Youwillbegiven2minutestoreadyourcardandprepareaconversation.Tipsforyou:

Youare:

SongNanfromChinatheSalesRepresentativeofCenturyFootwearCo.,Ltd,Chongqing,ChinaYoudescribingyourcompanyoperationtalkaboutyourmajorbusinesslinetalkabouttheadvantagesofyourproductsCueCardBSituation:

Thesupplierisintroducingtheircompanytoyou.Youwillbegiven2minutestoreadyourcardandprepareaconversation.Tipsforyou:

YouareRexWhitefromAustraliatheheadoftheImportDept,oftheIslandFootwearImp/ExpCorp.,Sydney,AustraliaYouaskquestionsabouttheircompanyoperationinquireabouttheirmajorbusinesslineaskabouttheadvantagesoftheirproductsSampleDialogueSongNan:

Sincewearenewtoeachother,Vdliketointroduceourcompanytoyou.RexWhite:

Goahead.Imallears.SongNan:

OurcompanyisaSino-Italianjointventureestablishedintheyear2,000,ahappyandeffectivemarriage,Ishouldsay,whichcombinesthelatestfashionanddesigninItalywithcheaprawmaterialsandlaborinChina.RexWhite:

Youaredoinggoodbusiness,Tsuppose?

SongNan:

Yousaidit.Whatcanbeatshoeswithgooddesignandqualitybutreasonableprices?

Whileourcompetitorshavebeenforcedtoreduceproduction,wevebeenproducingtoourfullcapacitytomeetthehighdemandofbothdomesticandoverseasmarket.RexWhite:

Areyoumakingfootwearformen,womenorchildren?

SongNan:

Mainlyformenandwomen,whichaccountfor80%ofouroutput.Childrenshoesconsumingtheleftoverbitsandpiecesofmaterialtakeuptherest20%.Weareespeciallyproudofourwomen5sfootwear.RexWhite:

Whatmeritsdotheyhave?

SongNan:

Youmusthaveoftenheardwomencomplainingthattheshoesarekillingthem.Youllneverhearsuchcomplaintfromwomenwearingourshoesthankstothesuperiorandscientificdesigning.Thatswhytheyaresopopularwithsomanywomencustomers.Actuallywehavenumerousloyalcustomerswhoonlybuyourbrandofshoesfortheirfootwear.RexWhite:

Thatsreallysomething.Iheardtheotherdayanumberoffootwearcompaniessponsoredaraceforwomenwithhigh-heeledshoeson.Whatstheoutcome?

SongNan:

CenturyFootwearwonthefirstplace.Someparticipantsbruisedtheirankles,othersbroketheshoeheels.Ourplayerreachedthefinishfirst,intactforherselfandshoes.RexWhite:

Whatacrazyrace!

Thatsprettyhardforthewomenparticipants.SongNan:

Butnolackofvolunteers.Doyouknowwhattheprizewas?

ApairofCenturyshoes!

3.CueCardASituations:

Yourcompanyhasorderedcertainsparepartsforrepairingtheprintingmachinebutyouhaventreceivedtheorderevenafterthedeliverydate.Soyoudliketomakeaphonecalltoinquireaboutthelatedelivery.Youwillbegiven2minutestoreadyourcardandprepareaconversation.Tipsforyou:

YouareZhangSheng,thestaffmemberofthePurchasingDepartmentofXunchiPrintingCo.,Shanghai,ChinayouwouldliketomakeacalltoyoursupplierHaidelbergPresstoinquireaboutthelatedeliveryofthegoodsyourcompanyhasorderedthereceptionistputsyouthroughtothemanageroftheShipmentDepartmentonlytofindheisnotin.thereceptionistasksyoutoleaveamessage.CueCardBSituations:

YourcompanyfailedtodeliverthesparepartsorderedbyaChinesecustomerforreqiringtheirprintingmachineontime.SothecustomeriscallingtomakeaninquiryaboutthelatedeliveryYouwillbegiven2minutestoreadyourcardandprepareaconversation.Tipsforyou:

YouareMs.XfromGermanythereceptionistofHaidelbergPressAsthereceptionistofaGermanmanufacturerofprintingmachines,youreceiveaphonecallfromaChinesecustomerinquiringaboutalatedeliveryofspareparts.ThecustomerasksyoutoputhimthroughtothemanageroftheShipmentDepartment,butheisabsent.Soyouoffertotakeamessageandpromisetotellhimassoonaspossible.SampleDialogueMs.X:

Hello,HaidelbergPress.CanIhelpyou?

ZhangSheng:

Hello.FmcallingtoinquireaboutalatedeliveryWehaveorderedsomesparepartsforfixingtheprintingmachine,buttillnowwehaventreceivedtheorderyet.Asaresult,wehadtostopproduction.CouldyouputmethroughtothemanagerofyourShipmentDepartment?

Ms.X:

Yes,ofcourse.（Afterputtinghimthrough,noonereceivesthecall.）Fmsorry,sir,Pmafraidthemanagerisnotintheofficeatthemoment.Wouldyouliketoleavehimamessage?

ZhangSheng:

Allright.PleasetellhimZhangShengfromthePurchasingDepartmentinXunchiPrintingCo.,Shanghai,Chinacalledtoinquireaboutthelatedeliveryofthesparepartsorderedtorepairourprintingmachine.Weareawaitinghisquickreply/Pleasegivehimthemessageassoonaspossible.Itssourgent.Yousee,wecan5tresumeproductionwithoutfixingtheprintingmachinewiththeseparts.Ms.X:

Icanunderstand,sir.IpromiseFlllethimknowattheearliestpossibletime.ZhangSheng:

Thanksalot.Good-bye!

Ms.X:

Youarewelcome.Bye!

4.ueCardASituation:

YourmanagerasksyoutomakeanappointmentwiththecustomerMilesTradingCo.,Ltd一todiscussthecontract.Youwillbegiven2minutestoreadyourcardandprepareaconversation.Tipsforyou:

YouareMaYingfromChinathesectaryofQicai/SevenColorChildrenGarments,Shenzhen,ChinaYouphonethecustomerforameetingtodiscussthecontractsuggestanotherdayfixthetimeandplaceCueCardBSituation:

YouareaskedforanappointmentwiththesellerQicai/SevenColorChildrenGarments一todiscussthecontract.Youwillbegiven2minutestoreadyourcardandprepareaconversation.Tipsforyou:

YouareMrGilbertfromBritain,themanagerofMilesTradingCo.,Ltd,London,UKYoureceiveacallfromtheSecretaryforameetingtodiscussthecontractsuggestadaydecideonthefinaltimeandplaceSampleDialogueMr.Gilbert:

Hello.MilesTradingCo.,Ltd.CanIhelpyou?

MaYing:

Hello.IdliketospeaktotheManagerMr.Gilbert,please.Mr.Gilbert:

Speaking.MaYing:

Goodmorning,Mr.Gilbert.ThisisMaYing,SecretaryoftheQicai/SevenColorChildrenGarmentsfromChina.OurSalesManagerwouldliketomakeanappointmentwithyoutodiscussthecontractonchildrengarmentsyouaregoingtoorderfromus.Mr.Gilbert:

Thatsfine.Letmecheckmyschedule.Waitaminute.FllbeavailablenextTuesdayafternoonandThursdaymorning.LetsmakeitTuesdayafternoonthen.MaYing:

Tuesdayafternoon?

IfFmnotmistaken,oursalesmanagerwillbeonabusinesstriptoShanghai.HeisscheduledtocomebackonWednesday.MaybenextThursdaywillsuitusboth.Mr.Gilbert:

Youareright.SoFllgotoyourofficeat9:

00oclocksharpnextThursdaymorningforthediscussion.MaYing:

Itssettled.WeTlbeawaitingyou.Haveagoodday!

Mr.Gilbert:

Haveagoodday!

5.CueCardASituation:

Yourcustomer,KaixuanApplianceStorehasplacedanorderfor500airconditioners,butyouareoutofstock.Soyousuggestchangesintheplan.Youwillbegiven2minutestoreadyourcardandprepareaconversation.Tipsforyou:

YouareDavidBrowningfromIndia,thesalesManagerofBrowning&Son,NewDelhi,IndiaYousuggesttheywaittillthesupplyisavailable.suggesttheyreplacetheorderwithsimilarelectricitems.CueCardBSituation:

Yourfirmhasordered500airconditionersfromBrowning&Son,India,butisinformedtheyarenowoutofstock.Soyouhavetochangeyourplan.Youwillbegiven2minutestoreadyourcardandprepareaconversation.Tipsforyou:

YouareZhaoYangfromChina,thePurchasingAgentofKaixuanApplianceStore,Wuhan,HubeiProvince,ChinaYouareadvisedtowaittillthesupplyisavailable.areadvisedtoconsidersimilarelectricitems.SampleDialogueZhaoYang:

Hello.Mr.Browning.Fmaskingonbehalfofmycompanywhetherthe500airconditionersweveorderedarereadyforshipment.DavidBrowning:

Iwasabouttoinformyouaboutthis.Fmverysorrytotellyouthatwearenowoutofstockofthemakeyouorde