3101商务交际英语2复习范围.docx

3101商务交际英语2复习范围.docx

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3101商务交际英语2复习范围

3101商务交际英语

（2）复习范围

1、单项选择题

PartI.MULTIPLECHOICES（10points,1pointeach）

Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.

1.Nonverbalsymbolscan______theverbalmessage.

A.reinforce

B.contradict

C.bothAandB

2.Themostfrequentformofcommunicationis______.

A.speaking

B.listening

C.reading

3.Whenillustratingthestepsinanewprocedure,whichofthefollowinggraphicaidscanbebestused?

A.flowchart.

B.Alinegraph.

C.Amap.

4.Adescription______.

A.isaverbalandvisualpictureofsomething

B.isaseriesofeventsthattakeplaceovertime

C.explainshowtoperformataskordosomething

5.A______isusedtoillustratechangesinquantities.

A.piechart

B.linegraph

C.map

6.Thepitchofyourvoiceis______.

A.thewayyourmessagesounds

B.itshighnessorlowness

C.thewayinwhichyoumakeawordsound

7.______tellreadershowtodosomething.

A.Descriptions

C.Instructions

B.Resumes

8.Persuasivelettersareorganizedinthe______order.

A.direct

B.indirect

C.direct-indirect

9.Thefirststepinanyjobsearchistoanalyze_______.

A.yourpersonalandcareergoals

B.yourtargetmarketandcompany

C.yourstudyandworkexperience

10.Ifthesizeoftheaudiencelisteningtoyourpresentationissmall,_______.

A.youneedagoodsoundsystemandeffectivevisualaids

B.youshouldtalkaboutthesubjectwithoutintroduction

C.youmaybeabletohavemoreaudienceinteraction

11.Whichofthesebodyactionsareimportanttoyourimage?

A.Eyecontact.

B.Facialexpressionsandgestures.

C.Posture.

D.Alloftheabove.

12.Whichofthefollowingisnotidentifiedasameetingtask?

Ameetingto______.

A.persuade

B.collaborate

C.makeassignments

D.improvedecisionmaking

13.Whenyouresearchacompany,youtalkwith______.

A.employeesonly

B.customers,teachers,andutilitycompanies

C.companyemployees,supplies,andcustomers

D.suppliers,realestateagents,andareabusinesses

14.Whichofthefollowingwouldmakethebestopeningforapersuasiveletter?

A.Asaworldtraveler,wouldyoupleasespeaktoourgrouponyourlife-changingexperiencesintouringIndia?

B.Becauseofyourvariedexperiencesasanelementaryschooladministrator,wewouldlikeyoutaddressthedistrict’sannualmeetingofschoolprincipals.

C.Wearelookingforaspeakerforourmeetingnextmonth.Iknowyouarebusy,butwouldyouconsiderbeingourspeaker?

D.Peoplewhothinktheylearnedeverythingtheyneedtoknowinkindergartenhaven’theardyouspeak.

15.Whichisnotoneofthethreemiscellaneousgraphicandvisualaids?

A.maps

B.photographs

C.objects

D.drawings

16.Whatisthemostcomplexformofcommunication?

A.One-on-onecommunication.

B.Communicationinprint.

C.Communicationbyemail.

D.Telephonecommunication.

17.Whichofthefollowingisapartofyourimage?

A.Levelofself-confidence.

B.Friendliness.

C.Appearance.

D.Alloftheabovearepartsofyourimage.

18.Youcanmakeapositiveimpactonameetingifyou________.

A.putdownideasthatyouconsiderimpractical

B.discussideasevenifitmansarguing

C.rejectpersonalgoalsiftheyconflictwithgroupgoals

D.consideronlythesupervisor’sideas

19.Intheopeningparagraphofaletterofapplication,________.

A.explainthatyouhavearesumeattached

B.explainanygapsinyouremploymenthistory

C.askforaninterview

D.indicatethatyouareapplyingforaparticularjob

20.Thewayyoutalkandactduringaninterviewshowstheinterviewerwhether_______.

A.youcanadvancequicklyonthejob

B.youhavegoodcommunicationskills

C.youcanactnaturally

D.youcandoalloftheabove

二、判断题

PartIITRUE/FALSE（10points,1pointeach）

WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.

（）11.Unfamiliartermsmaydiscouragepeoplefromreadingtheinstructions.

（）12.Tochoosethebestgraphicaid,youmustchooseonesuitedtotheobjectiveyouhopetoachieve.

（）13.Amapisusedtoemphasizedetailsofanidea.

（）14.Anexternalcustomerissomeonewhoworkswithinthecompany.

（）15.Aserviceproviderwholiesisbehavingunethically.

（）16.Nonverbalsymbolscan’tsubstitutefortheverbalmessage.

（）17.Thehandshakeisthemostacceptableformoftouchinginabusinessenvironment.

（）18.Whenaskedtospeakwithoutanynotice,youmakeanimpromptuspeech.

（）19.Inoralpresentationsyoushouldspeakatamoderatepace.

（）20.Anattractive,well-writtenresumecanleadtoaninvitationforajobinterview.

三、简答题

PartIIIQUESTIONSANDSHORTANSWERS（20points,5pointseach）

21.ListatleastTWOpartsthataneffectiveinstructionincludes.

22.ListatleastTHREEtypesofmeeting.

23.Whatisaserviceculture?

24.Whatisanunsolicitedletterofapplication?

25.Inthejob-gettingprocess,whatisthefirstthingaprospectiveemployerwillprobablysee?

26.Listatleasttwomechanicalaspectsoforganizingameeting.

四、阅读理解题

PartIVREADINGCOMPREHENSION（20points,2pointseach）

Readthefollowingtwopassagesandanswerthequestions.

PassageOne

Inhisjobassalessupportassociate,Calhelpsfourbusysalespeopleatacompanythatsellsflooring,wallpaper,andcountertopmaterialsforkitchensandbathrooms.Thecompany,Floors&.More,hasfourlocations,eachinadifferentcity.

Allthesalespeoplehavecubicles,thoughtheyspendmostoftheirtimemaddingsalespresentationsinpeople’shomes.Cal’sjobistoprocessthesalespeople’sorders.Whenaproblem-suchasabackorder-comesup,heputsthepaperworkbackontheappropriateperson’sdesk.Calhasanyonesuggestedthathedoso.Hesometimesrunsoutofthingstodo.Whenthathappens,hewaitsinacubicleuntilsomethingcomesup.

Intheshowroom,thereceptionist,Angelica,alsohasacubicle.Angelicaanswersallincomingcalls.Thephonerings10to20timesperhour.Mostcallsareforthesalespeople.Angelicatakesmessages（usuallyjustanameandnumber）fortheabsentsalespeople.Ifshowroomcustomershaveaquestion,theyoftenmustwaituntilAngelicaisbetweenphonecalls.Sometimes,ifacallerisn’tsomeonesheknows,sheputsthecallonholdandanswersaquestionwiththephonerestingonhershoulder.

OccasionallycustomersintheshowroomapproachCalwithaquestion.Sometimeshejustsays,“I'mnotasalesperson;Ican’thelpyou.”Atothertimes,Caltellsthemthey’llhavetowaitforAngelicaormakeanappointmentwithoneofthesalespeople.Thesalespeople,however,donothavetelephoneswiththemwhentheyareoutoftheshowroom,andAngelicadoesnotscheduleappointmentsforthem.

25.WhatdoesCaldoasasalessupportassociate?

A.Hesellsmaterialstosalespeople.B.Heprocessesthesalespeople’sorders.

C.Hecommunicateswithcustomers.

26.WhichofthefollowingistrueaboutCal?

A.Hehelpsdozensofsalespeople.B.Heoffersrewardstosalespeople.

C.Hepresentsproblemstoappropriatepeople.

27.WhichofthefollowingisNOTAngelica’sjob?

A.Answeringcalls.B.Leavingmessages.

C.Schedulingappointments.

28.Customersintheshowroom______Cal.

A.sometimesinquireB.alwaysmeetC.neverlookfor

29.CalisAngelica’s_______.

A.externalcustomerB.internalcustomerC.serviceprovider

PassageTwo

Kimwasindangerofbeingfiredfromherjobforshewassuchaperfectionistthatshe’dtrytocoveruphermistakesorarguewithherboss.Whatshouldshedotoovercomeherproblem?

Themostdramaticandenduringlifechangesoftenoccurthroughcommunity-basedinitiatives,likeWeightWatchersorAlcoholicsAnonymous,wheretherearegroupsofpeopleinvestedinyoursuccessandforwhomyoufeelresponsible.Itmakessensetoapplythesameprinciplesthathavebeensosuccessfulindealingwithself-destructivehabitswhencreatingyour“dreamteam”forpersonalgrowth.

Yourteamworksbestwithaboutfivepeople,allofwhomcareenoughaboutyoutoberuthlesslyhonest.Selectpeoplewithvariousbackgrounds.Notonlywilladiversegroupcomeupwithoriginalsolutions,theyaremorelikelytooffernetworksandeffortsyoumaynothaveaccesstoyourself.Kim,forexample,invitedbothatrustedcolleagueandherbosstojoinherteam.

Theroleyouplayisalistenertotheircriticisms,thoughit’snotalwayseasy.Kimarguedwithherteamsomuchthathercolleaguefinallysaid,“Look,ifyou’regoingtoaskformyadviceandalwaysdisagreewithit,it'snotworthmymakingtheefforttogiveit.”Youcanaskyourteammemberstoclarifythemselves,butdonotcontradictthem,evenifyoufeelateammemberhasmadeaterriblemisjudgment.Thisishis“gift”toyou.Andiffouroutoffivepeoplearegivingyouthesamegift,thentheyaremorelikelytopointoutsomethingright.Inaword,byreachingouttoyourteamwithgenerositywhenseekingtheircounsels,you’llberewardedwiththekeytoyourproblem.

30.Whatisthepassagemainlyabout?

A.Itcomparesthedifferencebetweenteamworkandindividualwork.

B.Itanalyzespeoplewhomayplaydifferentrolesinyourentirelife.

C.Itsuggestsyouestablishateamofadvisorstohelpyoumakelifechanges.

31.Whydosuccessfullifechangesoftenhappenonthebasisofteams?

Because______.

A.youaresupportedbyteammembersandyoucan’tletthemdown

B.peoplecanhelpeachothertogetridofdifferentshortcomings

C.yourteammemberscanavoidmakinganymis