统一通信产品的关键功能英文版.docx
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统一通信产品的关键功能英文版.docx
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统一通信产品的关键功能英文版
CriticalCapabilitiesforUnifiedCommunications
18August2015ID:
G0*******
Analyst(s):
SteveBlood,BernElliot
VIEWSUMMARY
ChangesinthewayspeopleworktogetherareredefininghowITleadersshouldassesstheproductcapabilitiesofunifiedcommunicationsproviders.Thisisplacinganincreasedfocusonsingle-vendorplatformstomeetthemajorityofcoreUCfunctionalrequirements.
Overview
KeyFindings
∙Leadingunifiedcommunicationsvendors'suitecapabilitiesarematuring,suchthatmanywillsatisfyITleaders'requirementstodeploysingle-vendorsolutionsspanningon-premisesandcloudinfrastructures.
∙ClientapplicationsforPCsandmobiledevices(suchastabletsandsmartphones)willstillberequired,becauseWebreal-timecommunicationsisinitsinfancy.
∙DesktopandmobilevideoconferencingarebecomingincreasinglykeycomponentsofUCsolutions,asistheintegrationofdesktopsolutionswithgroupvideosystems.
∙End-of-supportnoticesforlegacyPBXplatforms,aswellasthedesirenottoinvestinnewIP-PBXplatforms,aredrivinginterestinUCsuitesolutions.
Recommendations
∙Determinewhetheryourusergroupswouldbenefitmorefromatelephony-centricoracollaboration-centricapproachwhenselectingasingleUCplatform.
∙AssesstraditionalcommunicationspracticestodeterminewhetherthetelephonyandconferencingcapabilitiesofferedbyyourproposedUCvendoraregoodenoughtodriveasingle-platformapproach.
∙Evaluatehybridsolutionsofblendedon-premisesandcloudcapabilitieswhenthereisgreaterdemandforcollaborationwithexternalparties,orwhenWANcapacitylimitsthebroaderadoptionofinternalmultipartysessions.
WhatYouNeedtoKnow
Thisyear'sfocusforCriticalCapabilitiesinUnifiedCommunicationsincludesareassessmentofallcapabilityratingsagainstreviseddefinitions.Therefore,it'sinappropriatetocomparethisyear'sperformancewithlastyear'sratingstodefineprogress.
Inouranalysis,allofthevendorslistedintheMagicQuadranthaveallofthecoreunifiedcommunications(UC)capabilities:
∙Telephony
∙Conferencing
∙Instantmessagingandpresence
∙Clients
However,notallofthesehavebeentightlyintegratedasasinglesuite.Insomecases,vendorsusepartnerstocompleteatotalsolutionor,inothercases,theyusestandardstointegratetheirseparateproductstogether.
Althoughbothofthesehavebeenusefulstrategiesforaddingcapabilitiestoestablishedplatformsinplaceofarip-and-replaceapproach,weareincreasinglyseeinganeedfororganizationstofocusthevendorselectionprocessonproviderswithmoretightlyintegratedsuitecapabilities,toenableamoreintuitiveuserexperience,whileaddressingthechallengesofreducingthetotalcostofownership(TCO)formaintainingseparateproductplatforms.Inthisyear'sCriticalCapabilitiesresearch,thefocusforratingfavorsallthecoreUCcapabilitiesasasingleunifiedsuite.
Althoughthefourusecasesfromlastyearremain,wehaveaddeda10thcriticalcapability:
continuousunifiedcommunicationsandcollaboration(UCC).Thisaddscontext-enabled,synchronousflowsorprojects.WedonotyetregardthiscapabilityasoneofthecorerequirementsofaUCsuite;however,weareseeingincreasedinterestinsomeofthesecapabilities.
Theneedtoblendon-premisescapabilitieswiththecloudcontinuestobeimportant.Weseethisofferingofhybridenvironmentsassatisfyingorganizations'requirementsformore-managedservice,aswellastheneedtofillinthegapsinnetworkingcapacityandtheshortfallsininteroperabilityforexternalcollaboration(see"HypeCycleforUnifiedCommunicationsandCollaboration,2015").Thisisdifferentfromtherequirementsofawhollycloud-basedcapability,inwhichtheentiresolutionissatisfiedbyanexternallyhostedinfrastructure(see"MagicQuadrantforUnifiedCommunicationsasaService,NorthAmericaWithAdditionalRegionalPresence").
OrganizationsshouldcontinuetoselectananchorvendorfortheirUCenvironments,becausethiswillofferamoreconsistentuserexperience,withalowerTCOthanmaintainingintegrationwithcompetingsuppliers.However,takingintoaccounthowuserrequirementsaredifferent,itisequallyimportanttoconsiderintegrationandinteroperability,whereamultivendorenvironmentisstillrequired.
UCis,inmostcases,aMode1initiativewithinabimodalITstrategy(see"LeverageBimodalITMethodstoAdvanceUCC").UCplatformsaresourced,managedandsupportedasacoreITresponsibility.Althoughthisisaformulathatbothsuppliersandcustomersarecomfortablewith,theopportunitytoaddressMode2bimodalITinitiativeswillbeincreasinglyimportantinaddressinguserrequirementsandgroupcollaborationrequirements.
Analysis
Thisresearchisintendedtohelporganizationsdefinetheirrequirementsandselectspecificproductsthatmatchtheirneedsasalignedwithoneoftheusecases.ThisresearchprovidesanoverviewoftheUCproductsofthevendorsincludedinthe"MagicQuadrantforUnifiedCommunications."Itevaluatestheireffectivenessinaddressingusers'needsinfourusecases:
∙AfullUCCenvironmentwithstrongrequirementsfortelephony
∙AfullUCCenvironmentwithstrongrequirementsforcollaboration
∙Ananchorvendorwiththeabilitytointegratewithcomplementaryorcompetingvendors
∙Ahybridimplementationtotakeadvantageofon-premisesandcloudcapabilities,integratedasacommonusecase
Thisresearchdiffersfromthe"MagicQuadrantforUnifiedCommunications,"inthatthefocusisonproductcapability,ratherthanonthebroadersetofevaluationcriteriaforvisionandexecutioninaMagicQuadrant.Thisresearchisintendedtohelporganizationsassessproductcapabilitiesagainstasetofuserrequirementsalignedwithoneormoreofthedefinedusecases.
CriticalCapabilitiesUse-CaseGraphics
Figure1.Vendors'ProductScoresfortheFullUCWithStrongTelephonyRequirementUseCase
Source:
Gartner(August2015)
Figure2.Vendors'ProductScoresfortheFullUCWithStrongCollaborationRequirementUseCase
Source:
Gartner(August2015)
Figure3.Vendors'ProductScoresfortheAbilitytoWorkWithComplementaryVendorsUseCase
Source:
Gartner(August2015)
Figure4.Vendors'ProductScoresfortheAbilitytoOfferHybridSolutionsUseCase
Source:
Gartner(August2015)
Vendors
ALEAlcatel-LucentOpenTouchSuite
Paris-basedALEis85%privatelyownedbyChinaHuaxinand15%ownedbyAlcatel-Lucent.ALE'sAlcatel-LucentOpenTouchSuite(OTS)istheflagshipmultidevice,multimediaUCsuite.ItsupportsthefullrangeofcoreUCcapabilities,frombasictelephonytomultipartyconferencing.
TheOpenTouchplatform(seeTable1)forenterpriseswaslaunchedin2011,followedbythecloudvariantin2013.OpenTouchisavailablethroughALE'spartnernetwork,whichhasitsstrengthsinEurope,butincludesglobalrepresentation.
Table1.DetailsonALEAlcatel-LucentOpenTouchSuiteCapabilities
CriticalCapabilities
Details
Telephony
OTSmaintainsarichsetoftelephonyfeaturesthatsupportarangeofusers;however,itislimitedinscaleto5,000users.OmniPCXEnterprise(OXE)complementsOTSforgreaterscalewithjusttheenterprisetelephony-centricrequirements.
Conferencing
OTSfullysupportsaudio,Webandvideoconferencingrequirementsasasingleapplication,employingsessionshifttomoveamongdevicesandcommunicationmodalities.PartnerLifesizeisrequiredtoscalevideoconferencingtobeyond188participants.
Messaging
Unifiedmessaging(UM)isintegratedintoOTS,oritcanbecentralizedaspartofascalableOXECommunicationsServernetwork.UMisaconsistentexperienceacrossallALEdevicesandapplications,anditsupportssynchronizedmessagingwithMicrosoftExchangeServerandGoogleMail.
InstantMessagingandPresence
IMandpresencearenativecapabilitiesofOTSandaresupportedacrossalldevices.EmbeddedfederationsupportsXMPPandSIMPLE-compliantservices.
Clients
Alcatel-LucentOpenTouchConversationisastronguserexperienceforOTSspanningPCclients,browsersandmobiledevices.ItsupportsallOTSUCcapabilitiessecurely,anditintegrateswithcollaborationapplicationsfromMicrosoft,IBMandGoogle.A"freemium"version,OpenTouchConversation,Entrywillbelaunchedin4Q15.
Interoperability/
Integration
OTSintegrationapproachfavorsopenstandards,usingpublishedAPIswherepossible.RESTisnowthepreferredflavorofWebservicesimplementation.
Administration
OmniVista8770NetworkManagementSystem(NMS)providescentralizedadministrationandmanagementforallALEUCapplicationsandLifesizeforvideoconferencing.Alcatel-LucentVitalSuiteforanalyticsandbusinessintelligence(BI)onnetworkperformanceisnowsourcedfromformerparentcompanyAlcatel-Lucent.
HybridOn-Premises/Cloud
OTSdeploymentsspanon-premisesandhybridcloudwithinthesamelogicaldeploymentornetwork,withallcomponentsvirtualizedwithVMwareorHyper-V.Availabilityofthecloudhybridisconstrainedbyalackofpartnerdeploymentworldwide.
MobilitySupport
ThefocusformobilityisonenablingsmartphonesandtabletstobeusedwithOTSmessagingandvoice,andvideoconferencingapplicationsspecificallywithtablets.DevelopmentislimitedtoiOSandAndroidOSs.
ContinuousUCC
ThereisnosupportforcontinuousUCCapplications—eitherin-housedevelopmentorwithpartners.
Source:
Gartner(August2015)
AvayaAuraPlatform
AvayaisaU.S.-based,privatelyheldcompanywithheadquartersinSantaClara,California,withownershipbyprivateequityfirmsTPGandSilverLakePartners.Avayaoffersarangeofproductstargetingspecificmarketsegments,withsc
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