English for Restaurant Workers餐饮英语简易教程.docx

English for Restaurant Workers餐饮英语简易教程.docx

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EnglishforRestaurantWorkers餐饮英语简易教程

EnglishforRestaurantWorkers餐饮英语简易教程

Unit1TakingaTelephoneReservation电话预订

情景对话

1．普通预订

M=MartinG=Guest

M:

Goodmorning.SunflowerRestaurant.Martinspeaking.MayIhelpyou?

G:

I’dliketoreserveatablefortwo.

M:

Yes,sir.Whattinewouldyoulikeyourtable?

G:

Around6:

30p.m

M:

Fine.I’llreserveatablefortwoat6:

30,sir.Weshallkeepyourtableuntil7:

00.MayIhaveyournameandtelephonenumber,please?

G:

PaulBrown.Andmynumberis8811-2346.

M:

Couldyouspellyourname?

G:

Yes.B-R-O-W-N,Brown.

M:

Thankyou,Mr.Brown.Bytheway,asatthepeakhour,weonlycankeepyourtableforhalfanhour.Thatmeansyoushouldcomebefore7:

00.Welookforwardtohavingyouwithustonight.

2．电话订餐

M:

Goodafternoon!

GreenAppleRestaurant.WhatcanIdoforyou?

G:

Goodafternoon!

I’mcallingfromMaliAuditingFirm.Doyoudeliver?

M:

Yes,wehavevarietiesoflunchboxes.Couldyousendthemtousbefore1:

00p.m.?

M:

Sure,noproblem.MayIhaveyourname,addressandtelephonenumber,please?

G:

It’sRoom1101JinhuaBuilding.Thenumberis8844-7765.AndmynameisJenny.

M:

Ok,Jenny.80lunchboxesto1101JinhuaBuilding,andsendthembefore1:

00p.m..Isitright?

G:

Perfect1

M:

Thetotalis640yuan.Wouldyouneedtheinvoice?

G:

Yes.Thankyou!

M:

You’rewelcome!

Bye,now.

3．无法满足预订需要

G:

Hello,isthattheIvyCoffeeShop?

M:

Speaking.MayIhelpyou?

G:

Yes.I’dlikeatableforfourat7:

00thisevening.Canyouarrangeitforus?

M:

Justaminute.I’llcheckifthereisanyavailability.I’msorry,sir.Ithasbeenfullybookedatthistime.Wouldyoumindchangingitto8:

30p.m.?

Andourdrinksareathalfpriceafter8:

30p.m..

G:

Fine!

Ichangethetimeto8:

30.

M:

Thankyouverymuch.

句型精选

1．询问客人信息

（1）Howmanypeoplearethereinyourparty?

（2）Apartyoffour.

（3）Whenshouldweexpectyou,sir?

（4）Atwhattimewouldyoulikeyourtable?

（5）I’dlikeatablebythewindow.

（6）MayIhaveyourname,please?

（7）Underwhatnameisthisbookingmade,sir?

（8）Wouldyoupleasespellitforme,sir?

（9）MayIhaveyourcontactnumber,please?

（10）MayIrepeatitforyou?

（11）Isthereanythingspecial?

（12）Doyoulikethetableinthehalloraprivateroom?

2．介绍餐厅情况

（1）We’reopenaroundtheclock./We’reopen24hours.

（2）We’reopenfrom6:

30a.m.until2:

00a.m..

（3）Thereisnocorkagefeeforbroughtinliquors.

（4）Thereisn’taminimumchargeforaprivateroomfrom14:

00to15:

30.

（5）Weshallkeepyourtableforonehour.

3．确认及更改预订

（1）Iwouldliketoconfirmmyreservationfortomorrownight,please.

（2）YourreservationisfortheNanhaiRoomat6:

30thisevening.WhatelsemayIhelpyouwith?

（3）Yourroomisconfirmed.

（4）Whendidyoumakethereservation?

（5）Inwhosenamewasthereservationmade?

（6）I’dliketochangemyreservationfrom6:

00p.m.to7:

00p.m..

（7）We’llchangethereservationforyou.

（8）I’dliketochange/cancelareservation.

4．无法满足预订要求

（1）I’msorry.Ourrestaurantisfullybookedatthattime.

（2）I’msorry.Thetablesbythewindowsarealloccupied.

（3）Sorry,wedonothavereservationservicetoday,becausewehaveabanquetservicetonight.

（4）Sorry,wedonothavereservationserviceformorningtea.

（5）Sorry,butthereisonlyonetableleftthatseatssixpeople.

5．外卖服务

（1）Wewillsendittoyouinhalfanhour/at12:

30.

（2）I’vebeenwaitingformorethananhour.Where’sthefood?

（3）Thedeliverymanlesttenminutesago.He’llbeatyourhouseanyminutesnow.

（4）IorderedbeefwithtomatoandIreceiveBBQpork.

（5）I’msorry.Wewillmakeanotherbeefwithtomatoanddelivertoyouimmediately.

Unit2Greeting,Farewell&Leading迎送客人，引座

情景对话

1．有预订的客人

M:

Goodevening,sir.Haveyougotareservation?

G:

Yes.For7:

00.ThenameisBaker.

M:

Welcome!

Yourtableisalready.Wehavebeenholdingitforyou.Couldyoufollowme,please?

G:

It’sfine.Thankyou.

M:

Theflooriswet,pleasemindyourstep.

M:

Thisisthetableforyou.Pleasebeseated.Here’sthemenu.Thewaiterwillbewithyouinamoment

G:

Thankyou.

2．无预订的客人

M:

Goodevening.Ladiesandgentlemen.Welcometoourrestaurant.

G:

Goodevening.

M:

Atableforfive?

G:

No,onemore.

M:

Doyouhaveareservation?

G:

Idon’tthinkIhaveone.

M:

Thisway,please.Howaboutthecentertable?

It’swithupto8seats.

G:

That’sfine.

M:

Here’sthemenu.Pleasetakeyourtime.Thewaiterwillbeatyourservicesoon.

G:

Thankyou

3．没有座位

M:

Goodmorning.Welcome!

Doyouhaveareservation?

G:

No,I’mafraidwedon’t.

M:

doyoucomewithyourfriends?

G:

Yes,Fourareontheway.

M:

I’msorry,butthereisnoseatsavailableforfivenow,doyoumindwaitingforabout20minutes?

Youcanhaveadrinkthereorreadnewspaperinthelounge.

G:

That’sagoodidea.

M:

MayIhaveyourname?

G:

Robert.

M:

We’llseatyouwhenwehaveatable.

M:

Excuseme,sir.Wecanseatyourpartynow.

G:

Good.

M:

Pleasestepthisway.

句型精选

1．问候和道别

（1）Welcometo##restaurant!

（2）Weareexpectingyou.

（3）Pleasecomeagain!

（4）Haveaniceevening,sir1

（5）Hopetoseeyouagain!

（6）Pleasetakeallyourbelongings.

2．引座

（1）Thisway,please.

（2）I’llshowyoutoyourtable.

（3）Pleasefollowme.

（4）Doyouhaveareservation?

（5）Wherewouldyouliketosit?

（6）What/Howaboutthistable?

（7）Areyouexpectinganyone?

（8）Pleasebeseated.

（9）Wouldyoumindsharingthetablewithanotherguest?

（10）ShallIputthetwotablestogether?

3．请客人稍等

（1）Doyoumindwaitingforamoment?

（2）Wecanseatyouin20minutes.

（3）I’msorry,therestaurantisfullnow.

（4）I’llcallyouassoonasthetableisavailable.

（5）Wehavesorryforthedelay.

4．拒绝不受欢迎的客人

（1）I’msorry,ourrestaurantisfullnow.

（2）I’msorry,aprivatepartyisbeingheld.

Unit3TakingOrders受理点菜

情景对话

M:

Goodevening.MayIhaveyourordernow?

G:

Yes.CouldyourecommendmesomespecialChinesefood?

I’dlikesomelocaldishes.

M:

Whattypeofdishesdoyouprefer,lightorspicyones?

G:

Idon’thaveanyparticulartaste.

M:

Ifthat’sthecase,I’dliketosuggestyoutaste“DongjiangSalt-bakedChicken”,it’saGuangdongspecialty.It’saveryold,traditionaldish.It’stastyandworthatry.

G:

OK,I’lltakeit.

M:

Wehaveaverynicebroccolitoday.Whataboutmixedvegetable?

G:

That’sagoodidea.

M:

Wouldyoulikesoup?

I’dsuggestourHouseSoup.

G:

HowdoyouprepareyourHouseSoup?

M:

Ithaschicken,cornandbambooshootsinit.Thesoup’sreallygood,andit’salwaysbeenafavoritewithourcustomers.

G:

Hm,I’llhaveit.

M:

Wouldyouwantanythingelse?

G:

No,thanks.

M:

Sir,you’dliketheDongjiangSalt-bakedChicken,mixedvegetableandHousesoup.AmIcorrect?

G:

Yes,exactly.

M:

Sir,yourdisheswilltakeabout15minutestoprepare.Whilewaiting,wouldyoulikesomethingtodrink?

G:

OK,I’llhaveQingTaoBeer.

M:

OK.Thankyou.

句型精选

1．写菜单

（1）Hereisthemenu,sir.

（2）Thewaiterwillbeheretotakeyourorder.

（3）Pleasetakeyourtime.

（4）MayItakeyourordernow?

（5）Areyoureadytoorderorjustaminute?

（6）Areyouallergictoanyparticularfood,sir?

（7）Howwouldyoulikeyour…?

（8）Wouldyouliketabled’hote,oralacarte/

（9）Wouldyoulikelargeorsmallportions?

（10）Whatdressingwouldyouliketogowithyousalad?

（11）Onebill,orseparatebills?

（12）Couldyourepeattheorder,please?

2．推介菜品

（1）Wouldyouliketotrythe##?

（2）Isuggestthatyou（should）try##.

（3）Wouldyouprefer##or##?

（4）Whichflavorwouldyouprefer?

（5）Howabouthaveatry?

（6）Ifyouareinahurry,I’drecommend##.

（7）It’sverytasty.

（8）I’monadiet.

（9）Ilikespicyfood.

（10）Ilikeclearandlightfood.

（11）WouldyouliketotryourHouseSpecial?

（12）Whatistoday’sspecial?

（13）Today’sspecialis##.

（14）Howdoyoucookit?

（15）Whatisitlike?

（16）OurHouseSpecialiswell-knowninthecountry.

（17）Thisisourchef’srecommendation.

（18）It’sdeliciousandworthatry.

（19）Itiscostingandsaving.

3．没有客人需要的菜品

（1）I’msorry,thereisno##today.

（2）I’mafraid##isnotonourmenu.

（3）ButI’llaskourchefifitisavailable.

（4）I’mafraid##issoldout.

（5）Howabout##?

（6）Thatdishisnotavailablenow.

（7）I’mafraiditisoutofseason,sir

Unit4EuropeAmericanMeals欧美三餐

情景对话

1．美式早餐

M:

Goodmorning,sir.MayItakeyourordernow?

G:

Yes.I’dlikeanAmericanBreakfast.

M:

AnAmericanBreakfast.Whatwouldyoulikeyourtostartwith?

G:

Thecornflakes.

M:

Whatkindofjuicewouldyouprefer?

G:

Orange,please.

M:

Howwouldyoulikeyoueggs?

G:

Fried.Sunny-sideup.

M:

Weservehamorbaconwithyoureggs.Whichdoyouprefer?

G:

Ham,please.

M:

Wouldyouprefertoastorrolls?

G:

Toast,please.

M:

Wouldyoulikehoneyorjamwithyourtoast?

G:

Oh,jam,ofcourse.

M:

Andteaorcoffee?

G:

Coffee,please.

M:

Andwouldyoulikeitblackorwhite?

G:

I’dlikeitblack.

M:

Noworlater?

G:

Later,please.

M:

Certainly,sir.AnAmericanBreakfastwithorangejuice,friedeggssunny-sideup,ham,toastwithjamandblackcoffee.Wouldyoulikeanythingelse?

G:

No,that’sall.

M:

Good.Pleasewaitamoment.I’llbringthemsoon.

2．西餐正餐

M:

Goodevening.MayIhaveyourordernow?

G:

Yes,I’dliketostartwithsometequila,it’smyfavorite.

M:

Whatwouldyoulikeforthemaincourse?

G:

I’dlikevealcutlet.

M:

Howdoyoulikeyoursteakdone,ma’am?

G:

Rare,please.

M:

Wouldyoulikesomefreshvegetablestogowithit?

G:

I’llhavesomebroccoli.

M:

Yes.Howaboutsomedessert?

G:

Thanks,butI’llhavenodessert.Pleasegivemeacupofhotcoffeewithcream.

M:

Yes.Soacupoftequila.Themaincourseisavealcutlet,raredone,withbroccoli.Andacupofhotcoffeewithcream.

G:

Thankyou.

M:

It’smypleasure.Justamomentplease,I’llgoandgetitforyouri