餐饮香格里拉餐饮宴会部标准工作程序英文原版.docx
- 文档编号:8124975
- 上传时间:2023-01-29
- 格式:DOCX
- 页数:38
- 大小:27.96KB
餐饮香格里拉餐饮宴会部标准工作程序英文原版.docx
《餐饮香格里拉餐饮宴会部标准工作程序英文原版.docx》由会员分享,可在线阅读,更多相关《餐饮香格里拉餐饮宴会部标准工作程序英文原版.docx(38页珍藏版)》请在冰豆网上搜索。
餐饮香格里拉餐饮宴会部标准工作程序英文原版
DEPARTMENT:
Banquet
JOBTITLE:
ServiceAssociate
TASKNO:
SOPBQT001
TASK:
Readytobeonduty
EQUIPMENTREQUIRED:
Keys,checklist
WHATTODO
HOWTODOIT
WHY
Readytobeonduty.
-Staffmustbeontimetocometoworkwithsmile,cleanuniformandwellgroomed.
-Hotel’sstandard.
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
TeamLeader
TASKNO:
SOPBQT002
TASK:
Howtoopenafunctionroom
EQUIPMENTREQUIRED:
Functionroomkey,openingcheckinglist
WHATTODO
HOWTODOIT
WHY
Allmustbereadyforservice30minutespriortothefunctionsstart.
-CheckthesetupofthetabletopandreadinessoftheutensilsintheServiceStation.
-Ensurethatallofthepreparationisdoneintime.
-Arrangetheappropriateassignmentstothestaff.
-Getitrightthefirsttimeand
everysingletimewillhelpto
makeourguestfunction
enjoyable,thiswillplease
them.
-Todelightourcustomersby
beinghelpfulisasignof
courteousservice.
-PlanningtoensurethefunctioncanbesuccessfulispartofourprofessionalserviceandofShangri-Lacare.
PREPAREDBY;
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
ServiceAssociate
TASKNO:
SOPBQT003
TASK:
Howtoopenanbar
EQUIPMENTREQUIRED:
Table,skirting,tablecloth
WHATTODO
HOWTODOIT
WHY
Setthebartable.
Setglasswareontable.
Setliquors.
-Setthebartablewithskirting.
*Tablemustbeingoodconditionand
balance.
*Tableclothandskirtingmustbewellpressedwithoutanystainandholes.
-Settheglasswareaccordingtothe
typesofbeverageordered.
-Allglasswaremustbefreeofspots
andnochip.
-Ensuresufficientglassware.
-Arrangetheliquorindescendingorder
intermofbottleheightwiththetallest
bottleinthemiddle.
-Allbottlesmustbefull.
-Allbottlesmustbecleanwithoutany
stain.
-Showourstandardswhichwillpleaseourguest.
-Showwecareforour
guests.
-Showourstandardsand
todelightourguests.
-Showourhonesty.
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
TeamLeader
TASKNO:
SOPBQT004
TASK:
DailyBriefing
EQUIPMENTREQUIRED:
Whiteboardandbriefingbook.
WHATTODO
HOWTODOIT
WHY
Dailybriefing.
-Toconductpre-servicebriefingon:
@Hotelinformation.
@Dailyroomoccupancy.
@VIP’sarrival/in-house.
@Customerdelightpractices.
@Customer’scomments.
@Dailychef’sspecial.
@Item/dishestorecommend.
-Toensurestaffarewellinformedonadailybasistoperformtheirjobeffectively.
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
ServiceAssociate
TASKNO:
SOPBQT005
TASK:
Howtocheckabuffet
EQUIPMENTREQUIRED:
Eventorder
WHATTODO
HOWTODOIT
WHY
Checkthetable.
Checkthefooditems.
Checkchinawareandcutleries.
Checkthebar.
-Checkthenumberofbuffet
tablesagainstAttendance.
*Makesureenoughseatstosittheguests.
-Checkthedistributionoffood
items.
-Checkthepresituationoffooditems.
-CheckthequantityofallchinawareandcutleriesaccordingtotheAttendance.
*Makesureallchinawareand
cutleriesarefreeofspots.
-Enoughbeveragestobeofferedforthegusts.
-Enoughglasswaretobeserved.
Allglasswaremustbefreeofspotsandnocrack.
-Getitrightthefirsttimeandeverysingletimeisveryimportanttodelightourcustomer
-Takingpersonalcareandresponsibilitytoensureguest’ssatisfaction.
-Toensurehaveenoughsupplytodelightourcustomer.
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
TeamLeader
TASKNO:
SOPBQT005
TASK:
Howtocheckabuffet(continue)
EQUIPMENTREQUIRED:
Checklistandevenorder
WHATTODO
HOWTODOIT
WHY
Thefollowingcanbetakenintoconsideration:
@Numberofbuffettablesagainstattendance.
@Distributionoffooditems.
@Presentationoffooditems.
@Replacement’sfrequency.
-Liaisewithcheftocheckbuffet
forstandards:
-Numberofbuffettablesagainstattendance.
-Distributionoffooditems.
-Presentationoffooditems.
-Accordingtheeventordertochecktheitemsofthefoodsetup.
-Accordingtheeventordertocheckthebarsetup.
-Getitrightthefirsttimeandeverysingletime,italsodelightsourguests.
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
ServiceAssociate
TASKNO:
SOPBQT006
TASK:
Howtocheckafunctionroom
EQUIPMENTREQUIRED:
Eventorder
WHATTODO
HOWTODOIT
WHY
Pickupeventorder.
-Eventordertobecollectedbytheclerkformthecateringofficeeveryday.
-Roomsetupmustfullyachieverequirefromtheeventorder.
*Whiteboardandflipchartmustbecleanandwithoutdustandmarkerprints.
*Markersshouldbetestedbeforefunctionstarts.
-Checkthefloorcarpet.
*Floorshouldbecleanwithoutdustof8wastepapersbaskets.
-Checktheaircondition.
*Air-consetat20-21degree.
-Checkthelighting.
*NoblownbulbandsettheAV.
Presentationlightingasneeded.
-Getinformationassoonaspossibletooperatethefunction,thisshowsprofessionalservice.
-Careforthecustomerguestsatisfactionandenjoyment.
-Takingpersonalcaretodelightcustomer.
-ComfortourcustomerofmakethemfeelthattheymaketherightchoicetohavefunctioninShangri-LaHotel.
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
ServiceAssociate
TASKNO:
SOPBQT006
TASK:
Howtocheckafunctionroom(continue)
EQUIPMENTREQUIRED:
Eventorder
WHATTODO
HOWTODOIT
WHY
Checkequipment.
-Turnontheequipmenttomakesuretheyareworkingproperly.
-Walkaroundtable,lookattheset-upandlookattheskirting,tables,glasses,padsandpencils.
*Skirtingmustbewellpressedandstraightened.
*Tableclothmustbecleanwithoutanyspotandcracks.
*Everyseatmusthaveapadandpencil.
-Getitrightthefisttimeandeverysingletime.
-Takingpersonalcareandresponsibilitytoensuretheguestsgetwhattheywant.
-Aprofessional,wellplannedfunctionshowsacaringandsincereservice.
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
ServiceAssociate
TASKNO:
SOPBQT007
TASK:
Howtorefreshafunctionroom
EQUIPMENTREQUIRED:
Glassrackandglassware
WHATTODO
HOWTODOIT
WHY
Refreshroomonlyduringallluncheonandcoffeebreaks.
Makesuretheglasswarearespotlessandthetableclothsarenotstain.
-Emptythewastebaskets.
-Removetheashtraysandreplace
themwithfreshones.
-Putthefreshwaterinthewater
pitches.
-Replacesweets.
-Straightenthechairs.
-Setthefreshglassesonthetables.
-Pickupanyexcesspaperonthetablesorfloor.
-Showwecareanddelightour
guests.
-Acleanandtidyfunctionareawillpleaseourguestsbymakingtheatmospheremorecomfort-able.
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
ServiceAssociate
TASKNO:
SOPBQT008
TASK:
Howtosetupawesternmeal
EQUIPMENTREQUIRED:
Chinawareandcutlery
WHATTODO
HOWTODOIT
WHY
Alltablesettingsinthefunctionroomwithaspecifieduniformsetting,linen,china,glass,flatwareareplacedonacover.
Glasswarewillbespotlessandcutleriesarepolishedbeforesettingupthetable.
-Makesurethetabletopiscleanandfreeofwaterspots.
-Positionthetableclothesaccordingtostandardusethechairasguidance.
-Placedinnerknivesonrighthandsideofthecovers:
1)Bladefacein
2)Straight
3)Onethumbfromedgeoftable
-Placedinnerforkonlefthandsideofcover:
1)Straight
2)Onethumbfromedgeoftable
-Allowenoughspacebetweenforkandknifetobeabletoplaceadinnerplace30cm.
-Minimumhotelrequirements.
-Maintainastandardandtodelightcustomerispartofprovidingpropersincereservice.
-Consistency
-Minimumhotelrequirement
PREPAREDBY:
APPROVEDBY:
DESIGNATION
ServiceManager
SIGNATURE/DATE
DESIGNATION
GeneralManager
SIGNATURE/DATE
DEPARTMENT:
Banquet
JOBTITLE:
ServiceAssociate
TASKNO:
SOPBQT008
TASK:
Howtosetupawesternmeal(continue)
EQUIPMENTREQUIRED:
Chinawareandcutlery
WHATTODO
HOWTODOIT
WHY
Holdthecutlerybythehandle;makesurenofingerprintsareontheblades.
Glasshasnospot
andcrack.
Napkinsmustbecleanandwellpressed.
Chinawaremustbecleanandproperlyset.
--Placethebutterplateontheleft
-sideofthecoverandthedinnerfork6cmfromedgeoftable.
-Placethebutterknife(blackout).
-Placethewaterglassatthetipofknife.
-Placethenapkinatthecenterofthecoverusingthechairpositionasguidance.
-Accordingtotheamountofthecoversonthetableset:
a)Salt&pe
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 餐饮 香格里拉 宴会 部标 工作 程序 英文原版
![提示](https://static.bdocx.com/images/bang_tan.gif)