封 亚马逊站内信邮件.docx
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封 亚马逊站内信邮件.docx
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封亚马逊站内信邮件
1.亚马逊卖家发货到达时间邮件模板
Dear___,
Thankyousomuchforyourgreatsupportonus.
Usuallyittakesabout7-12daysfortheitemtoreachyou.
Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.
Bestregards
2.回复买家询问物流情况的邮件模板
Dear___,
Thanksforyourmessage.Hopeyouaregreat.
Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyourlocalpostoffice).
Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?
Wewillkeeptrackingforyou,anynewswewillinformyouasap.
Yourunderstandingwillbehighlyappreciated.
Bestregards
3.先填单,漏发货后,向客人解释的邮件模板
Dear___,
Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.
Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.
Wewillcontactthepostofficetofindouttheproblem.
Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap.
Ifnot,wewillmakeyouthefullrefund.
Waitingforyourreply.
Anyinconveniencehopeyourkindunderstanding.
Bestregards
4.产品发货后,客户提出要换货的回信邮件模板
Dear___,
Thanksforcontactwithus.
Sorrytotellyouthattheitemhavebeendispatched,andwecan'tchangeitforyounow.
Weknewyoureceiveitanditisnotsuitableforyou.
Toexpressourapologize,weprovidefewsuggestionfollowingby:
1.Wewillarrangeasuitablereplacementforyouforfree
2.Wecanrefundfullpriceforyou.
Whichonedoyouprefer?
Sorryforallinconvenienceitledto.
Lookingforwardtoyourreply.
Sincerely,
5.亚马逊卖家邀feedback的邮件模板
Dear----
Thankyouforyourpurchase!
Orderid_______________.
Iamwritingtoconcernwhetheryouhavereceiveyouritem.
Areyousatisfiedwithourproductandservice.
Ifyouhaveanyquestionwithyourorder,pleasecontactwithus.
Wewouldtryourbesttosolveit.
Ifyouaresatisfiedwithourservices,wouldyoupleasegiveusahonortoshareyourfeelingonthefollowinglink:
Thanksinadvance.Wewillreallyappreciatewithit.
Haveaniceday!
Bestregards
6.买家要求退货,卖家回信邮件模板(自发货)
Dear----
Thankyouforcontactingusregardingyourinquiry.
Wefoundyourreturnrequest.CouldIknowthereasonwhyyouwanttorefund?
Arethereanyissuesofourproduct?
Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC.
Willitbepossibletogivenewoneasacompensation?
Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?
Lookingforwardtoyourreplysoon.
Bestregards
7.亚马逊客户退货的询问原因邮件模板
Dear---
Thankyousomuchforyourgreatsupportonus.
Sosorryfortheinconvenienceitcaused.
CouldIknowthereasonwhyyoureturntheitem?
Arethereanyissuesofourproduct?
Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC.
Waitingforyourreply.
Bestregards
8.客户询问货物的trackingnumber的回信邮件模板
Dear————,
Thankyouforcontactingusregardingyourinquiry.
Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-7businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.
Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.
Bestregards
9.索取Review模板
Dear————,
MynameisXandIamtheownerof[YourAmazonStoreName].Iwanttopersonallythankyouforbeingoneofourcustomers!
Inoticedthatyourorderwasdeliveredrecently.ProductOrdered:
X
Yourorder:
?
...ID%3D[insertcustomer'sorder#insidethesebracketsanddeletebrackets]
Ihopethatyou'vehadachancetotrytheproduct.Iwanttomakesurethatyouare100%happy.Ifyouhaveanyissues,pleasereplytothisemailsoIcanmakeitright!
(Infact,Ilovetohearfrompeoplewhoareenjoyingmyproducts,soI'dliketohearfromyouevenifeverythinghasgonesmoothly!
)
Ifyouarenotsatisfiedwiththeproduct,pleasegiveusachancetomakeitright!
Respondtothisemail,andIwilldowhateverittakestomakeyouhappy.
We'dbehonoredtogetyourhonestexperienceandsuggestionoftheproduct!
?
...es%23
Thankyouagainfororderingfrom[YourAmazonStoreName].Wetrulyappreciateyourbusiness.WeLOVEourcustomersandwewillalwaysbehereifyouneedus.
Wishingyouthebest,
10.亚马逊的商品被跟卖,发警告信的邮件模板
Dear?
?
“?
B?
”,?
Ithascometoourattentionthat“?
B?
”isusingthe"A"trademarkwithoutlicenseorpriorwrittenauthorizationfrom"A".?
"A"holdsfederaltrademarkregistrationsintheUnitedStates.So?
?
“?
B?
”listingsviolate"A"trademarkandintellectualpropertyrights.YouarealsoinbreachofAmazon’sParticipationAgreement.
Therefore,wedemandthatyouimmediatelyremovealllistingsonAinwhich“?
B?
”utilizesourtrademarksandimagesprotectedbycopyright.
“?
B?
”currentlyhasatleastonelistingonAforproductsthatutilize“A’s”trademarksand/orcopyrightswithout?
?
authorization.Seethefollowing?
ASIN:
B001234567(写自己的ASIN)
"A"istheonlyentityauthorizedtoprovideauthorizationtosellitsproductsonA.Yourlistingconstitutesaviolationof?
?
"A's"trademarkrights,copyrights,andAmazon’sParticipationAgreement.
“?
B?
”'sinfringinglistingsmustberemovedimmediatelytopreventdamageto"A"brandandlostsales.
While"A"hasmanyoptionsavailableunderthisstate.Butwewouldprefertoresolvethismatteramicably.Pleaseconfirmtousinwritingwithin24hours,thatyouhave:
(1)Removedallof"A’s"trademarksandcopyrightmaterialfromyourAlistingsandanyotherwebsiteorpublicdisplayyouoperate;
(2)Removedallof"A’s"listingsofproductsitclaimstobeassociatedwith"A’s",includingbutnotlimitedtotheASINslistedabove
Failuretotakeactionwithin24hourswillforceustoreportthisseriousviolationtotheAmazonsellerperformanceteam.ThisislicensedproductstoAaswell,Amazonsellerperformanceteamwilltakesuchviolationsveryseriously,possiblyresultinginremovalofyoursellingprivilegesonA.
Thankyouforyourattentiontothismatter.Pleasecontactusifyouhaveanyquestions.
Legalonbehalfof"A"
11.邀请顾客成为老客户群邮件
Dear_______,
Thanksforyourkindlysupportfor店铺名.
Toexpressourgrateful,wewanttoinviteyoujoininour“VIPteam(自己取名)”
OurVIPteammember(自己取名)canexperienceournewproductinadvanceandenjoydiscount.
JustcontactuswithorderIDbycontactingouremailonattachment.(把邮箱放在附件上)
Wearewaitingforyouremail.
Haveagoodtime.
Bestregards,
12.买家不知道如何使用产品的回信邮件模板
Dear————,
Thankyouforcontactingusregardingyourinquiry.
WearereallygratefulwithyourquestionThuswecanrealizeourshortageofproductlisting.
Wewillupdateourlistingtoperfectourproductinformation.
Thereisthelatestinstructionofourproduct.Pleasechecktheattachmentforyourreference.
Ifyoustillhaveanyquestion,pleasebefreetocontactwithus.
WewilldoourbesttohelpyouASAP.
Bestregards,
13.给买家补发自发货售后件的通知模板
Dear————,
Hopeyouarefineanddoingwell.
Wehavealreadyarrangethereplacementtoyouforyourreference.
(产品具体参数)
Thetrackingnumberis_______________,pleaseclicktheattachmenttogetmoredetail.
Itwilltake7-10daytoarriveyourcitybecauseofthelongdistance.
Thanksforyourkindlyunderstandingandsupport.
Ifyoustillhaveanyquestion,pleasebefreetocontactwithus.
WewilldoourbesttohelpyouASAP.
Bestregards,
14.差评跟进邮件(进度一)
Dear————,
Howareyourecently?
Hopeyouandyourfamilyaregood.
Wefoundyourreviewfor(产品).Wearereallysorryfortheinconvenienceitcaused
Toexpressourapologize,weprovidefewsuggestionfollowingby:
1.Wewillarrangeasuitablereplacementforyouforfree
2.Wewillprovideaclaimcodeforyou.
3.Orrefundall
Whichonedoyouprefer?
Lookingforwardtoyourreplysoon.
Bestregards,
15.差评跟进邮件(进度二)
Dear————
Hopeyouhaveagreattime.
Iamwritingtoconcernwhetheryouhavereceivethereplacement.
Ifyoustillhaveanyquestionwithyourorder,pleasecontactwithus.
Wewouldtryourbesttosolveit.
Ifyouaresatisfiedwithourservices,couldyoudomeabigfavortoupgradethereivew?
Thefollowinglink:
————————————————————————————
Itisreallyimportantforme.
Wewillreallyappreciateforit.
Sincerely,
16.客户订购多个产品,卖家发邮件确认产品订单
Dear——,
Thankyousomuchforyourgreatsupportonus.
Wehavereceivedyourorderof“XXXXXX”.
Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10(数量)pcs?
产品参数——————————————————
Ifnothingiswrong,wewillshipthemasap.
BestRegards
Seller’sname
17.卖家发错地址
Dear____,
Thankyousomuchforyourgreatsupportonus.
Whatabigmistakewemade!
Sorry,butwillyoustillwanttheitems?
Ifyes,wewillresendyouimmediatelyandmakeyouapartialrefund,ifnot,wewillmakeyouthefullrefund.
Waitingforyourreplyandhopeyourkindunderstanding.
BestRegards
Seller’sname
18.客户因订购的商品大小不合适导致退货
Dear——,
Thankssomuchforyourgreatsupporton店铺名.
Sosorryfortheinconveniencethattheswimmingsuit(产品名)didnotfityou.
Willitbepossibletogiveothersasagift?
Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?
Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.
Waitingforyourreply.
BestRegards
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