ISO 9001质量手册英文版ISO 9001 Quality Manual.docx
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ISO 9001质量手册英文版ISO 9001 Quality Manual.docx
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ISO9001质量手册英文版ISO9001QualityManual
ISO9001:
2000QUALITYMANUAL
WOLSTENHOLMEINTERNATIONALLIMITED
CONTENTS
1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimited
1.1StatementofQualityPolicy
2.0QualityManagementSystemDocumentedProcedures
2.1DocumentControl
2.2ControlofQualityRecords
2.3InternalQualityAudits
2.4ControlofNonconformingProduct
2.5CorrectiveAction
2.6PreventativeAction
3.0QualityManagementSystemProcessesandInterrelations
3.1OrganisationCharts
3.2Responsibilities
3.3InterrelationofProcesses
3.4Processes
1.0ScopeoftheQualityManagementSystematWolstenholmeInternationalLimited
WolstenholmeInternationalLimitedisaCompanywithalong-standingsuccessfulhistoryofsupplyingmetalpowders,pastes,pellets,varnish,offsetink,flexographyinkandotherrelatedproductsforuseinalargerangeofapplications,onaworldwidebasis.ThescopeoftheQualityManagementSystemencompassesallactivitiesontheDarwenSite.
TheMetallicPowdersOperationatDarwenisresponsibleforthemanufactureandsupplyofmetalpowdersandpigmentsmainlyinaluminium,copperandbrass(bronze)basedalloys,foruseinprinting,inks,plasticsandotherindustrialandengineeringapplications.
TheInkOperationatDarwenisresponsibleforthemanufactureofawiderangeandtypeofprintingink,'one-pack'goldink,varnishandrelatedprintingproducts.
AllproductionprocessesatDarwenarevalidatedbeforeleavingthesiteandassuchsub-clause7.5.2isexcluded.
TheoveralloperationatDarweniscontrolledbytheInk&PrintbusinessunitandtheIndustrialbusinessunit.
TechnicalServiceandResearchandDevelopmentarevitaltothefuturedevelopmentoftheCompany,togetherwithunderstandinganddevelopingnewproductsandapplicationsforourcustomers.
Themanufacturing,technicalandadministrationfunctionsoftheCompanyarebasedinDarwen,Lancashire,Englandandemploysome210staffatthatlocation.
ThroughtheapplicationofQualityManagementSystemsandCompanywidetrainingprogrammes,WolstenholmeInternationalLtd.iscommittedtoensuringcontinuousimprovementstobothitsprocessesandproducttechnology.
WOLSTENHOLMEINTERNATIONALLTD.
QUALITYPOLICY
WolstenholmeInternationalLimitediscommittedtotheprovisionofcustomersatisfaction.Qualityineverythingwedoisthecentralingredientintheabovecommitment.OurcommitmentgoesbeyondmaintainingaqualitysystemwhichfullycomplieswiththerequirementsofBS-EN-ISO9001.Wearecommittedtoachieving,maintainingandimprovingoverallorganisationalperformanceandcapabilitiesbytheapplicationoftheprinciplesoutlinedinBS-EN-ISO9004:
2000
Wewillmaintainandcontinuouslyimproveourqualitymanagementsystembythesettingofmeasurablequalityobjectivesthroughouttheorganisationandvigorousinternalaudits.Wewillreviewourperformanceatregularmanagementreviews.Additionalinputstothesereviewswillalsoincludecustomerfeedback,processperformanceandproductconformance.Theprimeoutputofthereviewwillbetoensurecontinuingcustomersatisfactionandimprovementofproducts.
Aspartofthiscommitmentwewillidentifyandmeetthetrainingneedsofouremployees,soensuringthattheneedsofourcustomersaremet.ThisPolicywillbemadeavailablethroughoutourorganisationtoensurethatthecommitmenttoourcustomersisclearandwidelyunderstood.
ChrisRavenscroft
ManagingDirector
2.0QualityManagementSystemDocumentedProcedures
2.1.DocumentControl
AllqualitysystemdocumentationwillbemadeavailableviasupervisionintheTriangleISOAchieverPlusdatabases.Alldocumentsrelatingtothequalitysystemwillbecontrolled.ChangestoqualitysystemdocumentationmaybeproposedbyanymemberoftheCompany.SuchproposedchangeswillbereviewedbytheManagementRepresentativewhowillliaisewithotherqualitysystemdocumentationusersasnecessary.DeadTriangleISOAchieverPlusdocumentswillbearchivedwithinthedatabases.
REF:
ControlofQuality/EnvironmentalDocuments-WIQSP.1
ControlofQualityRecords
Allqualityrecordswillbemaintainedandcontrolled.Therecordswillbelegibleandstoredinsuchamannerastoprotectthemfromdamage,lossanddeterioration.Qualityrecordswillalsobestoredandclearlylocatedinsuchamannerastofacilitateeasyretrievalofinformation.
REF:
ControlofQuality/EnvironmentalRecords-WIQSP.2
2.3InternalQualityAudits
InternalauditswillbecarriedoutinaccordancewithCompanyproceduresandwillbeconductedforanyofthefollowingreasons:
-
(i)Onascheduledbasis.
(ii)Asaresultofacustomercomplaint(partorfullaudit)
(iii)Asaresultoftheneedfornewprocedurestoaccommodatenewbusinesssituations.
(iv)Un-scheduledAuditsasrequestedbytheOperationsDirectororManagementRepresentative.
(v)Follow-upaudits(partorfullaudits)willtakeplaceinordertoestablishtheeffectivenessofrelevantauditrelatedCorrectiveActionRequestspreviouslyraised.ThemanagementofinternalauditswillbetheresponsibilityoftheManagementRepresentative,whowillalsoberesponsibleforensuringthatanynecessarycorrectiveactionsaresatisfactorilyimplementedandclosedoutintherelevantdepartmentbythedeclareddeadlinedate.
Internalauditswillbecarriedoutaslaiddownintheinternalauditschedulebytrainedpersonnelhavingnodirectinvolvementwiththedepartment,sectionorfunctionbeinginternallyaudited.Ifforanyreasonanauditcannotbecompletedasscheduled,theManagementRepresentativewillre-scheduleasrequired.
REF:
InternalAudits-WIQSP.3
2.4ControlofNon-ConformingProducts
Allnon-conformingproductswillbeclearlyidentifiedwiththerelevantidentificationlabel,orheldinclearlyidentifiedareasandremovedfromnormalproductionorstorageareastoawaitadisposaldecision.
Whereproductsarethoughttobemarginallysuspect,andre-inspectionorre-testingrequired,theywillbeclearlyidentifiedassuchandonlyreleasedforusesubjecttopassingthere-testingstageandasuitableenduseidentified.
Whereproductsarefoundtobeoutsidespecification,theymaybere-workedinaccordancewithrelevantprocedures,orconcessionsoughtfromthecustomer.CorrectiveandPeventitiveactionswillbeimplementedwherenecessarytodeterminetherootcauseofthenon-conformance.
Non-conformingproductsdetectedatthegoodsinwardstagewillberejected,andthequestionofdisposaldiscussedwiththesupplier.ThesupplierwillbeadvisedoftherejectionbythePurchasingDepartment.
REF:
ControlofNon-ConformingProducts-WIQSP.4a,4band4c
2.5CorrectiveAction
Correctiveactionwillberaisedasaresultofnon-conformancesidentifiedduringinternalaudits,whensuppliersprovidedefectivematerialsorservices,whencustomershavecausetocomplainorfollowingin-progress/finalinspection.Correctiveactionrequestsmayalsoberaisedinanefforttoimprovecurrentworkingpractises.CorrectiveactionsandcustomercomplaintswillbereviewedatManagementReviewMeetings.
Whennon-conformingproductsorservicesareidentified,therootcauseoftheproblemwillbeinvestigated,correctiveactiontakenandpreventativemeasuresinitiatedtoprecludearecurrence.
REF:
CorrectiveAction-WIQSP.5
2.6PreventativeAction
CorrectiveactionistakenasaresultofProductorprocessnonconformity.Itishenceareactivemeasureanddoesnotnecessarilypreventfurthernonconformance.Preventiveactionaimstoidentifyproductorprocessconformitybeforesuchaneventhappensand.isthusaproactivemeasure.TherequirementforpreventiveactionisestablishedbytheanalysisandreviewofmeasurementdatawithintheCompany.AllsuchdatawithintheCompanywillbesubjecttoevaluationastotherequirementforpreventativeactionstobetakeninorderthatpotentialprocessesorproductnonconformitiesareidentified.
REF:
PreventativeAction-WIQSP.6
3.0QualityManagementSystemsProcessesandInterrelations
1.2.2Responsibities
ManagingDirector
TheManagingDirectorisresponsibletotheWolstenholmeInternationalLtdBoardofDirectorsandhasoverallresponsibilityforallCompanyoperationssuchassales,quality,designanddevelopmentoftheproducts/servicessuppliedtothecustomer.
OperationsDirector
TheOperationsDirectorisresponsibletotheManagingDirectorforallproductionandengineeringoperations.TheOperationsDirectoralsoreportstotheBoardofManagementontheoperationoftheISO9001QualitySystem.
SARA(ManagementRepresentative)
TheSARAManagerisresponsibletotheOperationsDirectorfortheupkeepandmaintenanceofthequalitysystemtotherequirementsofBS-EN-ISO9001:
2000TheSARAManager(MR)representstheCompanyonallqualityassurancematters,pertinenttothequalitysystemasestablishedbythecontractrequirements,regulatoryrequirementsandqualitypoliciesandprocedures.
TheSARAManager(MR)hastheprimaryresponsibilitytostructurethequalitysystemwhichwillinvolveallsectionsandalsotoensurecompliancewithallqualitysystemrequirements.
Specifically,theManagementRepresentativeisinvolvedinareassuchas:
-
-DraftingthepolicyonqualityassuranceoftheCompanyalongwiththeOperationsDirector.
-SettingthequalitymanagementobjectivesoftheCompany.
-ReportingontheperformanceoftheQualitySystematManagementReviewMeetings.
-Determiningandreportingtheprinciplecausesofqualitysystemnon-conformances.
-Monitoringthequalitysystemtodeterminewhereimprovementsareneededandmonitoringthenecessarycorrectiveaction.
-Maintaincontact
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