CSCP 399模拟考试题.docx
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CSCP 399模拟考试题.docx
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CSCP399模拟考试题
CSCP399模拟考试题
Q:
1TheeffectivenessoftheCRMstrategymustbe______toensurethatthestrategyishavingthedesiredeffectsofestablishinglifetimecustomersandincreasingtheorganization'sprofitability?
Youanswered:
C)Measured
Thecorrectanswerwas:
C)Measured
Explanation:
TheCRMstrategymustbemeasuredtoensurethatthestrategyishavingthedesiredeffectsofestablishinglifetimecustomersandincreasingtheorganization'sprofitability.
Q:
1Theobviouswayorganizationscangaugetheirsuccessatestablishingloyal
customersistomeasurecustomer______?
Youanswered:
A)Retention
Thecorrectanswerwas:
C)Satisfaction
Q:
1_____customerfeedbackquestionnairesareagoodsourceofdataformeasuringtimelycustomersatisfactionlevels?
Youanswered:
B)Extensive
Thecorrectanswerwas:
D)Transaction
Explanation:
Transactioncustomerfeedbackquestionnairesareagoodsourceofdataformeasuringtimelycustomersatisfactionlevels.
Q:
1Ifacustomerindicatesdissatisfactionemployeesare_______________toaddresstheproblemorconcernimmediately?
Youanswered:
A)Encouraged
Thecorrectanswerwas:
D)Trained
Explanation:
Whenacustomerindicatesdissatisfactionemployeesaretrainedtoaddresstheproblemorconcernimmediately.
Q:
1Theorganizationalorteamgoalmustbetogivecustomerswhattheywantandachievea______percentcustomersatisfactionrate?
Youanswered:
B)90
Thecorrectanswerwas:
A)100
Explanation:
Organizationsandteamsmusthavethegoalofgivingcustomerswhattheywanteverytimeandachievea100percentcustomersatisfactionrate.
Q:
1Duringa______reviewkeycustomers(B2B)canprovidevaluablecustomersatisfactiondatabyevaluatingtheiraccountmanager'sorteam'sresults?
Youanswered:
A)Performance
Thecorrectanswerwas:
A)Performance
Explanation:
Duringaperformancereviewkeycustomers(B2B)canprovide
valuablecustomersatisfactiondatabyevaluatingtheiraccountmanager'sorteam'sresults?
Q:
1Thefirststeptowardeffectiveoutsourcingistoestablishclearperformance________________fromthevendorwhowillprovidetheservice?
Youanswered:
C)Expectations
Thecorrectanswerwas:
C)Expectations
Explanation:
Clearperformanceexpectationsmustbeaddressedupfrontthevendorwhowillprovidetheservices.
Q:
1Itisimportantthatanorganizationmeasurevendorperformanceat_______________intervalstoensurecustomerneedsaresatisfactorybeingmet?
Youanswered:
B)Regular
Thecorrectanswerwas:
B)Regular
Explanation:
Anorganizationmustmeasurevendorperformanceatregularintervalsandmakeanynecessaryadjustmentsneededtoensurecustomerneedsaresatisfactorybeingmet.
Q:
1Itisessentialfororganizationsworkingwith______vendorstocoordinateactivitiesandtoestablishaformalsharingofbestpracticesamongthevendors?
Youanswered:
B)Outsourced
Thecorrectanswerwas:
D)Multiple
Explanation:
Organizationsworkingwithmultiplevendorsneedtoactivitiesandestablishaformalsharingofbestpracticesamongallthe.
Q:
1Whenanorganization’sneedforanewoutsourcedvendorarises,organizationsneedtobepreparedwithanexitstrategy?
Youanswered:
B)Alternative
Thecorrectanswerwas:
A)Exit
Explanation:
Spreadingoutorganizationalneedsamonganumberofvendorsprovidesanexitstrategyshouldavendorneedtobereplaced.
Q:
1_____sourcingisthedevelopmentandmanagementofsupplierrelationshipstoacquiregoodsandservicesinawaythataidsinachievingtheimmediateneedsofabusiness?
Youanswered:
C)Strategic
Thecorrectanswerwas:
C)Strategic
Explanation:
Strategicsourcingisthedevelopmentandmanagementofsupplierrelationshipstoacquiregoodsandservicesinawaythataidsinachievingtheimmediateneedsofabusiness.
Q:
1Whiletraditionalpurchasingfocusesonpurchaseprice;strategicsourcing
focusesonthetruecosttothe______?
Youanswered:
C)Business
Thecorrectanswerwas:
D)Customer
Explanation:
Withtraditionalpurchasingfocusesonpurchaseprice;strategicsourcingfocusesonthetruecosttothecustomer.
Q:
1Traditionalpurchasingseeseachpurchaseasadiscretetransactionandasaresulttraditionalpurchasingistransactional;butstrategicsourcingis_________________?
Youanswered:
C)Collaborative
Thecorrectanswerwas:
C)Collaborative
Explanation:
Traditionalpurchasingseeseachpurchaseasadiscretetransactionandasaresulttraditionalpurchasingistransactional;butstrategicsourcingiscollaborative.
Q:
1Strategicsourcingredesignsworkflowandinformationflowtoeliminate
redundanciesandnon-value-addedwork?
Youanswered:
C)Redesigns
Thecorrectanswerwas:
C)Redesigns
Explanation:
Strategicsourcingredesignsworkflowandinformationflowandthisallowsopportunitiesforrealignedandcollaborativebusinessprocesses,informationflows,andworkflows.
Q:
1TheuseoftheInternetandcompatiblesoftwaresystemsallowspurchasers
andsupplierstoshareinformationand______demandandsupplyfromanypointinthenetwork?
Youanswered:
B)Synchronize
Thecorrectanswerwas:
B)Synchronize
Explanation:
Compatiblesoftwaresystemsallowpurchasersandsupplierstoshareinformationandsynchronizedemandandsupplyfromanypointinthenetworkatanytime.
Q:
1Traditionalpurchasingdoesnotincreasethe______oftheentiresupplychainthewaystrategicsourcingcan?
Youanswered:
B)Visibility
Thecorrectanswerwas:
B)Visibility
Explanation:
Withstrategicsourcingenhancedvisibilityofthesupplychainprovidesmanyopportunitiesforimprovement.
Q:
1Expandedinformationsharingcanlessenthebullwhipeffectandprovideearlyproblemdetectionandfaster______?
Youanswered:
D)Response
Thecorrectanswerwas:
D)Response
Explanation:
Strategicsourcingprovidesexpandedinformationsharing,lesseningofthebullwhipeffectandprovidesforearlyproblemdetectionandfasterresponse.
Q:
1‘onthemarket’isatraditionalapproachtopurchasinginwhichorganizationsbuyinresponsetoimmediateneeds,choosingfreelyfromamongallthesuppliersthatcanmeetthoseneeds?
Youanswered:
A)Buy
Thecorrectanswerwas:
A)Buy
Explanation:
‘Buyonthemarket’isatraditionalapproachtopurchasinginwhichorganizationsbuyinresponsetoimmediateneeds.
Q:
1Thistypeofrelationshipisseenasalong-termarrangementthatisruledmorebyagreementsthanbycontracts?
Youanswered:
C)Collaboration
Thecorrectanswerwas:
C)Collaboration
Explanation:
Collaborationrelationshipisseenasalong-termarrangementthatisruledmorebyagreementsthanbycontracts
Q:
1Inthistypeofrelationship,businessgoalsaresharedandsuppliersarefoldedintothepurchasingentity?
Youanswered:
D)Merger
Thecorrectanswerwas:
D)Merger
Explanation:
TheMergersetsuparelationshipwherebusinessgoalsaresharedandsuppliersarefoldedintothepurchasingentity.
Q:
1Thelevelof______,communicationandsharedvalueswillvary,dependingontheeffectivenessofabusinessacquisition?
Youanswered:
C)Trust
Thecorrectanswerwas:
C)Trust
Explanation:
Dependingontheeffectivenessofthemergertheleveloftrust,communicationandsharedvaluesmayvary.
Q:
1Fromapurelyreactivestance,companieswithcertaintypesofsupplysituationsmaybeabletomanage______betterinastrategicalliance?
Youanswered:
C)Risk
Thecorrectanswerwas:
C)Risk
Explanation:
Inastrategicalliancecompanieswithcertaintypesofsupplysituationsmaybeabletomanageriskbetter.
Q:
1_____referstotheinterfacesbetweenthecomponentprocuredandthefinalproductsaswellasthecomplexityofthesupplychainitself?
Youanswered:
A)Architecture
Thecorrectanswerwas:
B)Complexity
Explanation:
Complexityreferstotheinterfacesbetweenthecomponentprocuredandthefinalproductsaswellasthecomplexityofthesupplychain.
Q:
1Managing______throughpurchasingmorethanoneneedsorgamblingonqualitycanbecostlystrategies?
Youanswered:
C)Availability
Thecorrectanswerwas:
B)Uncertainty
Explanation:
Managinguncertaintythroughpurchasingmorethanoneneedsorgamblingonqualitycanbecostlystrategies.
Q:
1_____alliancesmayimprovetimetomarket,getsproductintothehandsOfCustomersmorequickly,orhelpensurequality,andincreasedcustomersatisfaction?
Youanswered:
C)Developed
Thecorrectanswerwas:
A)Strategic
Explanation:
Strategicalliancesmayimprovetimetomarket,getsproductintothehandsofcustomersmorequickly,orhelpensurequality,andincreasedcustomersatisfaction.
Q:
1Alliancesmayenableorganizationstocombineresourcestoovercome______toentryandsearchforanddevelopnewopportunities?
Youanswered:
D)Challenges
Thecorrectanswerwas:
C)Barriers
Explanation:
Alliancesmayenableorganizationstocombineresourcestoovercomebarrierstoentryandsearchforanddevelopnewopportunities.
Q:
1Partnershipsthatleadtobetteradvertisingorincreased______tonewmarketchannelscanbebeneficial?
Youanswered:
C)Access
Thecorrectanswerwas:
C)Access
Explanation:
Partnershipsthatleadtobetteradvertisingorincreasedaccesstonewmarketchannelscanbebeneficial.
Q:
1Buildingalliancesbetweenorganizationscanhelpimproveoperationsbyloweringsystemcostsandusing______moreeffectively?
Youanswered:
D)Resources
Thecorrectanswerwas:
D)Resources
Explanation:
Buildingalliancesbetweenorganizationscanhelpimproveoperationsbyloweringsystemcostsandusingresourcesmoreeffectively.
Q:
1Partneringwithanorganizationthathasexpertiseinacertainareamakesiteasiertoimplementnew______?
Youanswered:
A)Systems
Thecorrectanswerwas:
D)Technology
Explanation:
Partneringwithanorganizat
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