总机英语.docx
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总机英语.docx
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总机英语
总台收银的:
UsefulExpressions
1、Wouldyouliketocheckout?
2、Sorrytohavekeptyouwaiting,Thisisyourbillplease.
3、CanIhaveyournameandroomnumberplease?
4、Whatkindofcreditcardshaveyougod?
5、Asahotelpolicy,Weacceptthefollowingcriedcards.
6、Doyouneedreceiptorbill?
7、Justamomentplease.I’llwriteoutreceiptforyou.
8、I’llsendabellmenuptogetyourluggage.
9、Howwouldyouliketopayincashorbycreditcard?
10、Thisisyourbill,pleasecheckitandsignhere.
11、Hereisyourchangeandreceipt.
12、MayIhaveaprintofyourcard,please?
13、Didyoutakeanythingfromthemini-barthismorning?
14、Haveyouusedanyhotelservicessincebreakfast?
15、Today’sexchangerateis8.19yuanRMBforoneusdoller.
16、Whatkindofcurrencydoyouwanttochange.
17、Howmuchwouldyouliketochange.
18、Theratesofexchangeareontheboardthere.
19、Therateofyourroom,willbepaidbyyourhost.
20、Verysorry,Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,you’llhavepayhalfoftheratemoreifyoucheckoutafter12:
00,Andifyouleaveafter6:
00pm,you’llhavetopaythefulldayrate.
Conversation
A
Cashier:
Goodmorning.sir.MayIhelpyou?
Guest:
MynameisMrBellandIwasinroom1111.I’dliketocheckout.CanIhavemybillnow?
C:
Certainly.MrBell,pleasewaitamoment……Thankyou.Didyouhavebreakfastthismorningatthehotelorhaveyouusedanyhotelservicessincebreakfast?
G:
Yes,butIpaidcashforisalsoIhaven’tusedanyservices.
C:
Fine.Thetotalincludingsevicechargefortwodaysis844yuan.Pleasecheckit.
G:
OK.
C:
Thankyou,sir.Wouldyouliketopayincashorbycreditcard?
G:
Creditcard.Hereyouare!
C:
Thankyou.Couldyousignhere,please?
G:
Fine.
C:
Thankyouforyourcoming.Pleasedropinagain.Good-bye.
B
Cashier:
Goodmorning.MayIhelpyou?
Guest:
I’mMrpetersinroom806.I’mcheckingouttoday.Butmyflightdoesn’tleaveatuntil4:
30p.mandIdon’twanttowaitaroundattheairportallday.CouldIkeeptheroomthisafternoon?
C:
Certainly,butasthehotelpolicy.Thecheckouttimeis12:
00atnoon.You’llhavetopayhalfoftheratemore.Ifyouleaveafter12:
00.
G:
Nevermind,then.CanIjustleavemyluggagesomewhereuntil4:
00p.m?
C:
Certainly,sir.Ifyouspeaktothebellman,he’lltakecareofit.
G:
Thankyou.
C:
It’smypleasure.
行李员岗位英语口语
UsefulExpressions
1、Excuseme.Whichoneisyourbag?
2、Isthisbagyours?
3、I’vecomeforyourluggage.
4、Ihopeyouwilldropinagain!
5、Thisisyourclaimtag.
6、MayIhelpyouwithyourluggage?
7、WhatelsecanIdoforyou?
8、Gouldyousighhere?
9、Breakfastisonthefirstfloor,from7:
00amto9:
00am.
10、Isyourluggagewillbehereshortly?
11、Howlongwillyouleavetheluggagehere?
12、Letmetakeitplease!
13、MayIhaveyourtag,please?
14、What’syourroomnumber?
15、Toiletisturnleft.
16、Howmanypieces(ofluggage)doyouhave.
17、Inourhotelwedon’taccepttips.Thankyouallthesame.
18、Ihopeyouwillenjoyyou’restay.
19、Haveanicetrip.
20、Aretheseyourluggage.
Conversation
A
Bellman:
Goodafternoon.Madam.Welcometoourhotel.
Guest:
Goodafternoon.
B:
MayIhelpyouwithyourluggage,madam?
G:
Yes,please!
B:
PleaseJustamoment,I’llgetaluggagecart.madam…….Thankyouforwaiting.I’llshowyoutothefrontdesk.Thisway,please.
G:
Thankyou!
B:
You’rewelcome.
B
Bellman:
Madam.MayIhaveyourroomcard,please?
Guest:
Yes.Hereyouare.
B:
Thankyou.yourroomisonthe10thfloor.Thiswayplease……(takeaelevator).Yourroomishere,afteryou(gointotheroom).
G:
Thankyouverymuch.
B:
Notatall.Wherewouldyoulikemetoputyourluggage.
G:
Anywhere.Ifyoulike.
B:
Pleasecheckit.Isittherightnumberofyourluggage?
G:
Oh,Yes,It’sverycorrect.There’ssomethingforyou.
B:
It’sverykindofyou.Butwecan’taccepttips.Thankyouallthesame.Pleaseenjoyyourstay,Good-bye.
G:
Good-bye.
酒店商务中心英语口语:
UsefulExpressions
1、Iwanttosendafax.
2、I’llsendthisfaxatonce.
3、Sorry,sir.Thelineisbusy.
4、Itriedalotoftime,butit’salsobusy.
5、It’smymistake.
6、I’msorrytobringyousomuchtrouble.
7、Alldone,sir.Hereyouare.
8、Letmecount,it’s15.5yuaninall.
9、Couldyoutellmehowdoyoucountthisamount.
10、Theregulationofchargeinbusinesscenterisonthisboard.
11、MayIusetheInternet.
12、Letmedial-up.Pleasesitdownandyoucanuseitalready.
13、CanItypedofmyE-mail.
14、Howmanycopiesdoyouneed?
15、I’dliketocopythistwopiecesofpaper,what’sthecost?
16、TheInternetchargein30minutesis10yuan.
17、ThecopyeachpieceofpaperforA4sizeis1yuan.
18、Toenlargeorlessenonepieceofpapercostsasmuchastwopiecesofpaper.
19、Tocopythepaper’sbothsidescostsasmuchastwopiecesofpaper.
20、I’llcalltheairlinetoseeifthereareticketsforyou.
Conversation
A
Sendafax
Clerk:
Goodmorning.sir.CanIhelpyou?
.
Guest:
Goodmorning.Iwanttosendafax.
C:
Whereto,sir?
G:
ToJapan,hereisthefaxnumber,it’s(81)315769
C:
Pleasesitdownandwaitamoment,sir.Iwillsendthisfaxatonce.
G:
OK,Thankyou.
C:
Sorry,sir.Thelineisbusy.Itrieditagainatalotoftime,butit’salsobusy,isyourfaxnumbercorrect.
G:
Letmesee,oh,it’smymistake.Therightnumberis(813)3155769.I’msorrytobringyousomuchtrouble.
C:
Itdoesn’tmatter.Alldone,sir.Hereyouare.
G:
Howmuchdoesthistwopagecost?
C:
Letmecount,it’s15.5yuaninall.Howwouldyouliketomakethepayment,sir?
G:
I’dliketopayincash,butcouldyoutellmehowdoyoucountthisamount.
C:
Theregulationofchargeinbusinesscenterisonthisboard.
G:
Letmesee,Iknow.Hereisthemoney.
C:
Hereisyourchange.
G:
Thankyouverymuch.Goodbye.
C:
Mypleasure.Goodbye.
B
Useinternettypeandcopy
Clerk:
Goodafternoon,sir,CanIhelpyou?
Guest:
Goodafternoon.MayIusetheInternet.
C:
Certainly,sir.Letmedial-up.Pleasesitdownandyoucanuseitalready.
G:
Thankyou.CanItypedofmyE-mail.
C:
Sure.
G:
I’dliketocopythistwopiecesofpaper.
C:
OK.Howmanycopiesdoyouneed?
G:
Oneeach.
C:
Allright.Justamoment,please,sir.Hereyouare.
G:
Thankyou.Howmuchdoesitcost?
C:
Theinternetchargein30minutesis10yuan,thetypeeachpieceofpaperis10yuan,andthecopyeachpieceofpaperforA4sizeis1yuan,sothetotalis21yuaninall.Howwillyoubepayingthebill,sir?
G:
I’dliketopayinmyroombillnow.
C:
Certainly.Couldyousignhere,sir?
G:
OK.Thankyouverymuch.Goodbye.
C:
Mypleasure.Bye.
酒店总机英语口语
UsefulExpressions
1、Sorry,hehasmovedtoanotherroo.
2、Pleasepress“8“firstandwhenyouhearthedialtone,pressthenumberyouwant.
3、Sorry,Ican’thearyou.Couldyoupleasespeakalittlelouder?
4、Sorry,Ican’tfollowyou.Couldyouspeakslowly?
5、Sorry,thereisatrunkcallforyou,pleasehangupyourreceiver.
6、Thereisacrossline,pleasedialagain.
7、Thelineisbusy,pleasecallagainafterawhile.
8、I’lltransferyourcalltoInformationdesk,youshouldchecktheroomnumberfirst.
9、MayIreadbackthemessagetoseeifit’scorrect,please?
10、JustwaitamomentandI’llconnectyou.
11、Wouldyoupleasetellmethespellingofyourname?
12、Theyaren’tanswering.
13、I’msorry,there’snoreplyfromtheroom1111.
14、Underthe10thfloors,pleasepress“0“firstandtheroomnumber.
15、MayIknowyourroomnumber,please?
16、Ifyouhaveanyquestions,pleasecallme.
17、Willyoupleasethinkitoveroncemore?
18、Don’tworry.I’llwake-upyouontimetomorrowmorning.
19、Sorry,thereceiverinhisroomisnotontherightplace.
20、Wouldyouliketoleaveamessage?
Conversation
A
Operator:
YuhuanGrandHotel.MayIhelpyou?
Guest:
Yes.MayIspeaktoMrJohn?
Hisroomnumberis1111.
O:
I’llputyouthrough,madam……sorry,thereisnoanswer.Maybeheisout.wouldyouliketoleavehimamessageortocallitagain?
G:
Couldyoutryagain?
O:
Certainly,madam.Justamoment,please……Thankyouforwaiting.I’mafraidthereisstillnoreply.
G:
Isee.I’dliketoleaveamessage.Canyouhelpme?
O:
Certainly,madam.Goahead,please.
G:
Yes.MynameisHerry.IhaveanappointmentwithMrJohnthisafternoon.ButIcan’ttothereatthattime.PleasetellMrJohntowaitformeinhisroomat9:
30tomorrowmorning.
O:
YournameisHerryandtellMrJohntowaitforyouinhisroomat9:
30tomorrowmorning.AmIright?
G:
Yes,that’sright.Thankyou!
Good-bye!
O:
You’rewelcome.Good-bye!
B
Operator:
Operator.MayIhelpyou?
Guest:
Yes.CanyoutellmehowtomaketheIDDcall?
O:
Certainly,sir.Pleasepress“8“firstandthenthecountrycodeandareacode,thenthenumberyouwant.
G:
Isee.Andhowtomaketheroom-to-roomcall?
O:
Forcallsroom-to-room.upthe10thfloors,pleasepress“0“firstandthentheroomnumber,aborethe10thfloors,youcoulddirectdailtheroomnumber,theremustbefourdigitsinthefinalnumber.
G:
Isee.Thankyou!
Couldyougivemeawake-upcalltomorrowmorning?
O:
C
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- 总机 英语