ReleaseNotesBusinessProcessFrameworkeTOMSuiteReleaseNotesR130v134.docx
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ReleaseNotesBusinessProcessFrameworkeTOMSuiteReleaseNotesR130v134.docx
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ReleaseNotesBusinessProcessFrameworkeTOMSuiteReleaseNotesR130v134
BusinessProcessFramework(eTOM)Suite
ReleaseNotes
RN311
Release13.0
April,2013
Notice
Copyright©TeleManagementForum2013.AllRightsReserved.
Thisdocumentandtranslationsofitmaybecopiedandfurnishedtoothers,andderivativeworksthatcommentonorotherwiseexplainitorassistinitsimplementationmaybeprepared,copied,published,anddistributed,inwholeorinpart,withoutrestrictionofanykind,providedthattheabovecopyrightnoticeandthissectionareincludedonallsuchcopiesandderivativeworks.However,thisdocumentitselfmaynotbemodifiedinanyway,includingbyremovingthecopyrightnoticeorreferencestoTMFORUM,exceptasneededforthepurposeofdevelopinganydocumentordeliverableproducedbyaTMFORUMCollaborationProjectTeam(inwhichcasetherulesapplicabletocopyrights,assetforthintheTMFORUMIPRPolicy,mustbefollowed)orasrequiredtotranslateitintolanguagesotherthanEnglish.
ThelimitedpermissionsgrantedaboveareperpetualandwillnotberevokedbyTMFORUMoritssuccessorsorassigns.
Thisdocumentandtheinformationcontainedhereinisprovidedonan"ASIS"basisandTMFORUMDISCLAIMSALLWARRANTIES,EXPRESSORIMPLIED,INCLUDINGBUTNOTLIMITEDTOANYWARRANTYTHATTHEUSEOFTHEINFORMATIONHEREINWILLNOTINFRINGEANYOWNERSHIPRIGHTSORANYIMPLIEDWARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.
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Contents
Notice2
Contents3
Introduction4
1.OverviewoftheEvolutioninthisrelease(BusinessProcessFramework(eTOM)SuiteRelease13.0)5
1.1.KeyDrivingForcesinthisRelease5
1.2.DocumentIntroduction6
1.2.1.WhoisthisDocumentfor?
6
1.2.2.WheredidtheDocumentcontentcomefrom?
6
1.3.KeynewfeaturesinthisRelease6
1.4.SummaryofChangeRequestsappliedinthisrelease7
2.ReleaseDefinition8
2.5.ModelReleaseDefinition9
3.LinkagetootherProjects,ChartersandProducts10
3.6.TMForumFrameworx11
4.KnownIssues12
5.ADMINISTRATIVEAPPENDIX13
5.1.DocumentHistory13
5.1.1.VersionHistory13
5.1.2.ReleaseHistory13
Introduction
ThisdocumentprovidestheoverviewcontentoftheBusinessProcessFramework(alsoknownaseTOM)anditwillidentifythechangesintroducedinthiscurrentrelease.
FordetailsonpackagingandaccessingthedocumentspleaserefertotheBusinessProcessFrameworkReadMeFirstnotewhichcanbefoundintheGettingStartedPackzipfileandotherzipfilesintherelease..
ToseeanoverviewonfutureworkpleaserefertotheBusinessProcessFrameworkCharter.
1.OverviewoftheEvolutioninthisrelease(BusinessProcessFramework(eTOM)SuiteRelease13.0)
TheBusinessProcessFramework(akaeTOM)istheongoingTMForuminitiativetodeliverabusinessprocessmodelorframeworkforusebyserviceprovidersandotherswithintheInformation,CommunicationsandEntertainmentindustries.
1.1.KeyDrivingForcesinthisRelease
ThisRelease13.0isareleaseoftheBusinessProcessFrameworkSuite,integratedaspartoftheFrameworxrelease13.0,withupdatesinthefollowingmainareas:
oNewprocesscontentbeinggatheredintothecoreModelandFrameworkasfollows:
∙NewLevel3descriptionsformostoftheFrameworkthatreplacetheexistingdescriptionswithtextunderthefollowingheadings(furtherexplanationwithinthe“FxPackage”documentconcerned).Notethatingeneralthisisnotachangetotheexistingdescriptiontext,butaclarificationonhowtointerpretthealready-publishedcontent.
a. Explanatory:
textthatdoesnotrepresentactualrequirements(andsocanbeneglectedforconformanceassessment),butwhichisusefultosetthesceneandhelpusers
b. Mandatory:
textthatmustbeaddressedasrequirementsforconformanceassessment,andfailuretosatisfyanyaspectisanon-conformance
c. Optional:
textthatmayapplyinsomecircumstances,butwhichtypicallyindicatesexamplesofhowtheprocesselementoperates,andsocanbeneglectedforconformanceassessment
d. Interaction:
textthatindicateslinkageswithotherareasoftheenterprise/framework,sothatthefullimplicationswillnormallybeexpressedseparatelyinprocessflow(s)butwherethereisamandatoryrequirementtosupporttheindicatedinteractionsto/fromthisprocesselement.
∙NewLevel4sresultingfromanalysisoflinkagewithITIL,andidentificationofimpactsthatallowforimprovementsintheprocessdetailwithintheBusinessProcessFramework.Again,thesearepublishedas“FxPackage”documentsforthefollowingareas:
▪ProblemHandling
▪ServiceProblemManagementandResourceTroubleManagement
oATechnicalReport(TR206)on“ExploringSESServiceDevelopmentScenariosthroughITILandtheProcessFramework”thatillustratesamethodologyforexploringlinkagewithITIL,throughaworkedexamplefocusedonpartoftheDigitalServiceslifecycle.ThishasbeendevelopedinconjunctionwiththeTMForumSoftwareEnabledServicesproject.
oAnupdated“Concepts&Principles”document,thatmovesthepreviouscontentintoanewtemplate
oCorrections/updatesfromvariousreceivedCRsthathavebeenreviewed/disposedbytheProcessFrameworkteam
RefertoAppendixA,forthelistofcomponentswhichmakeuptheBusinessProcessFramework(akaeTOM)Suiteandadetaileddescriptionofeachdocument.
.
1.2.DocumentIntroduction
1.2.1.WhoisthisDocumentfor?
Thisdocumentistargetedforreaderswhoarealreadyfamiliarwiththecontentofpreviousrelease.Itprovidesahighleveloverviewofthedeltabetweenthisreleaseandformerrelease.
1.2.2.WheredidtheDocumentcontentcomefrom?
ThematerialisdrawnfromarepositoryofinformationundertheguidanceofseveralCharteredteamswithintheTMForumCollaborationsystem.TheteamarecomposedofTMForumMembersandStaff,andhavebeenassemblingthisknowledgeforseveraldecades.TheparticularchangestoanyoneversionaretheresultofstrategicdebatewithintheMembership,andtypicallyaddresstheconcernsoftheday.
1.3.KeynewfeaturesinthisRelease
ThisRelease13.0isareleaseoftheBusinessProcessFrameworkSuite,integratedaspartoftheFrameworxrelease13.0,withupdatesinthefollowingmainareas:
oNewprocesscontentbeinggatheredintothecoreModelandFrameworkasfollows:
∙NewLevel3descriptionsformostoftheFrameworkthatreplacetheexistingdescriptionswithtextunderthefollowingheadings(furtherexplanationwithinthe“FxPackage”documentconcerned).Notethatingeneralthisisnotachangetotheexistingdescriptiontext,butaclarificationonhowtointerpretthealready-publishedcontent.
a. Explanatory:
textthatdoesnotrepresentactualrequirements(andsocanbeneglectedforconformanceassessment),butwhichisusefultosetthesceneandhelpusers
b. Mandatory:
textthatmustbeaddressedasrequirementsforconformanceassessment,andfailuretosatisfyanyaspectisanon-conformance
c. Optional:
textthatmayapplyinsomecircumstances,butwhichtypicallyindicatesexamplesofhowtheprocesselementoperates,andsocanbeneglectedforconformanceassessment
d. Interaction:
textthatindicateslinkageswithotherareasoftheenterprise/framework,sothatthefullimplicationswillnormallybeexpressedseparatelyinprocessflow(s)butwherethereisamandatoryrequirementtosupporttheindicatedinteractionsto/fromthisprocesselement.
∙NewLevel4sresultingfromanalysisoflinkagewithITIL,andidentificationofimpactsthatallowforimprovementsintheprocessdetailwithintheBusinessProcessFramework.Again,thesearepublishedas“FxPackage”documentsforthefollowingareas:
▪ProblemHandling
▪ServiceProblemManagementandResourceTroubleManagement
▪CapacityManagement
∙Revisionandrepositioningofexistingcustomer-centricprocesscontent,withsomeadditionsandmodifications,toimprovevisibilityandcoverageforthecustomermanagementlifecycle.Again,thisispublishedasan“FxPackage”document
oATechnicalReport(TR206)on“ExploringSESServiceDevelopmentScenariosthroughITILandtheProcessFramework”thatillustratesamethodologyforexploringlinkagewithITIL,throughaworkedexamplefocusedonpartoftheDigitalServiceslifecycle.ThishasbeendevelopedinconjunctionwiththeTMForumSoftwareEnabledServicesproject.
oCorrections/updatesfromvariousreceivedCRsthathavebeenreviewed/disposedbytheProcessFrameworkteam
1.4.SummaryofChangeRequestsappliedinthisrelease
Element
(sub-suiteorindividualdocumentofasuiteasappropriate)
CRNumber
(ifapplicable)
DetailedDescription
Variousmodelupdates
https:
//collab.tmforum.org/sf/go/artf3686/
Suggestedupdatespriortofinalreleasebasedonworkwithmembersusing12.5.
eTOM-ITILlinkage-L4sunderProblemHandling
https:
//collab.tmforum.org/sf/go/artf3732/
PublishedinthisreleaseasFrameworxPackage(seeReleaseDefinitionbelow)
ManageLogisticDecompEnhancementProposal
https:
//collab.tmforum.org/sf/go/artf3775/
CRdescribesmissing/inconsistenttextintheprocesselementconcerned.
2.ReleaseDefinition
ThefollowingtableoutlinesthecontentsoftheBusinessProcessFramework(eTOM)Suite.
DocumentNumber
DocumentName
Release
Version
DocumentStatus
Date
New/
Updatedinthisrelease
RN311
BusinessProcessFramework(eTOM)SuiteReleaseNotes
13.0
13.4
ReferenceMaterial
April2013
√
GB921-CP
BusinessProcessFra
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