amadeus glossary.docx
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amadeus glossary.docx
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amadeusglossary
Glossary
A
Accountabledocuments
Anyairlineticketstock,includingMiscellaneousChargeOrders(MCOs)andPrepaidTicketAdvice(PTAs)issuedbythetravelagency.TheARCholdstheagencyresponsibleforthesedocuments.
Administrativeprinter
Printerusedfor(butnotlimitedto)printingdocumentsorinformationotherthantickets,suchasinvoices,itineraries,ARCreports,andclientlists.
Advancepurchase
Thetimeornumberofdayspriortotheflightdeparturedateafaremustbereservedorpurchased.Typically,thelowerthefare,themorestringenttheadvancepurchaserequirements.
Agentset
Thecomputerandkeyboardusedtoaccessthereservationsystem.
Aircraftdesignator
Aunique3-charactercodeusedtodescribeanaircraft(suchas747orDC9).
Airlinestock
Astockpre-validatedforaspecificairline.
Airporttransfers
Transportationfromtheairporttoahotelorotherspecifiedpoint.Alsocalledgroundorhoteltransfers.
Allocatedstock
Astockiscalled'allocated'whenitisassociatedtoaprinter.Physicaldocuments,eitherATBcouponsorTATticketsareplacedintheprinterandtheirnumbersareregisteredinthesystem.
APEX
AcronymforAdvancePurchaseExcursionfare.
ARC
ShortforAirlinesReportingCorporation,adomesticU.S.associationofairlinesthatauthorizestravelagenciestoissueticketsonbehalfofitsmemberairlines.Centralizesairtransportationsales,providesproceduresforprocessingrecords,andcollectsfundsfortheairlinesparticipatingintheservice.BasicticketingandreportingrequirementsaresetbyARC'sStandardTicketandAreaSettlementPlan.
ARCnumber
ARC-assignedagencyorlocationnumber(maybecalledIATAorACN).
ARNK
Arrivalunknown.Whenapassengerarrangestheirowntransportationbetweencitiesinanitinerary.
ASP
ShortforAreaSettlementPlan,aplanthatactsasaclearing-housetosettleaccountsbetweentravelagentsandairlines.TheASPissponsoredandadministeredbyARC.AllARC-approvedagenciesarerequiredtoparticipate.OperatesonlyintheU.S.
ATA
ShortforAirTransportAssociation,anassociationthatpromotestheinterestsofU.S.airlinesandestablishestravelindustryagreements.
ATB
ShortforAutomatedTicketBoardingPass,anairlineticketstockwithaseriesof"cards"thatprintthecontrol,flight,seatassignment,andpassengerdata.
ATB2
SameasATB,butincludesamagneticstripe.
Availability
Thenumberofseatsavailableonaflight.Availabilitychangesrapidlythroughoutthedayasseatsarepurchasedorcanceled.Availabilityalsopertainstorentalcarsandhotelrooms.
B
Baggageallowance
Baggagepermittedonaplanewithoutpaymentofadditional(excessbaggage)fees.
Basefare
Theairfarebeforetaxisadded.Thecommissioniscalculatedfromthebasefare.
BBR
ShortforBankersBuyingRate,atableshowingcurrencyconversionsandequivalents,whichisupdatedregularlyandusedbytravelagentsforcalculatingcertaininternationalairfares.
BIN
ATBprintershaveonetothreebinswheredifferentkindsofstockareplacede.g.aircoupons,SNCFcouponsandblankcoupons.
Blackoutdates
Datesorperiodswhentravelonspecificfaresisnotpermitted,usuallyduringholidayorpeaktraveltimes.
Blockspace
Areservednumberofrooms,seats,orotherspacereservedinadvanceforthepurposeofsellingasatravelpackage.
Boardingpass
Adocumentissuedtoanairlinepassengershowingthepassenger'sflightnumber,date,classofserviceandseatnumber.Itissometimesissuedinexchangeforaliftedflightcouponandusedasthepassenger'sauthoritytoboardaflight.
Boardingpoint
Thecitywherethepassengerembarks.
Bookingcodes
Airlineinventorydesignators.Eachbookingcoderepresentsarangeoffaresorprices.
Branchoffice
Atravelagencythatbelongstoatravelagencychain,suchasAmericanExpress.Functionssuchasaccountingarehandledbythehomeoffice.Theticketsaleisreportedbythebranchoffice.
Broadcastprinter
SeeGeneralprinter.
BSP
ShortforBillingSettlementPlan,astandardizedsystemforairlinesandtravelagentsoutsidetheU.S.,providingthemwithasimplifiedapproachtotheselling,reporting,andadministrationofpassengertransportation.Eachcountryoperatesitsownplan.
Bufferzone
Usedfortaxingairlinefares,theareasofCanadaandMexicowithin225milesofthenearestpointintheU.S.
Bulkfare
Anetfarecontractforacertainnumberofairlineseats(usuallywithouttheoptionofreleasingthembacktotheairline).
Bump
Toremoveorreplaceanairlinepassengerholdingaconfirmedticket.
C
Cancellationfee
Afeeincurredwhenapassengerfailstousereservedspacewithoutnotifying,byaspecifieddayortime,theissuingairline,cruiseortouroperator,orothertravelsupplier.
Certificate
Certificatesaredigitalidentificationmarksusedbysoftwaresecuritysystems.TheyprovetheidentitiesofusersonnonsecurenetworkssuchastheInternet.Certificatesalsoprovideinformationnecessarytoconductprivatecommunicationsandprovetheoriginofcommunications.
Changeofgauge
Aconnectingflightwithintermediatestops,andthesameflightnumber,butwithachangeofequipment.
Charter
Plane,ship,bus,etc.usedfornon-scheduledoperation.
Checkedbaggage
Theairlinetakesresponsibilityandissuesabaggagetag.
Check-intime
Thetimewhenaccommodationsarereadyforoccupancy.
Check-outtime
Thetimewhenguestsmustleaveanaccommodationorbechargedanadditionalcost.
Circletrip
Atripthatbeginsandendsinthesamecitybuthasdifferentoutboundandinboundstops.
Classofservice
Thetypeofaccommodationorfareofferedonanairplane.
Codeshare
Anagreementbetweentwoairlinesinwhichoneairlineownstheflightnumberandmarketstheflight,andtheotherairlineoperatestheplane.Thefirstairlineisknownasthe"marketingcarrier"andthesecondairlineisknownasthe"operatingcarrier."
Commission
Theamountpaidbythesuppliertothetravelagentforsellingtransportation,accommodations,orotherproductsorservices.
Commuters
Smallregionalairlinesoperatingbetweenhubcitiesandsmallercommunities.
Conditionsofcontract
Thetermsandconditionsoftravelshownonthepassenger'sticketandbaggagecheck.
Configuration
Thearrangementofseatsinatransportvehicle.Forexample,thenumber,size,andpitchofseatsinanairplane.
Confirmation
Acknowledgementfromanairline,hotel,carrentalcompany,reservationsystem,orothertravelsupplierthatabookingisaccepted.
Connectingflight
Flighttowhichapassengertransferstocompleteajourneythatiscoveredbyasinglefare.
Connectingpoint
Anypointinanitineraryatwhichapassengermusttransferfromoneflighttoanother.
Corporaterate
Aspecialrateofferedtobusinesstravelersoraratenegotiatedbetweenasupplierandacompany.
Coupon
Partofanairlineticket,oradocumentissuedtoapassengerbyatouroperatororairlineforlaterexchange.Alsocalledanexchangeorderorvoucher.AsetofcouponssuchasFlight,Passenger,AgentandAuditorcouponsmakeaticket.TheticketnumberisprintedbytheATBticketprinteroneachcouponofthisset.
CTS
ShortforAmadeusCentralTicketing,CentralTicketingServerorCentralTicketingSystem.CTSisanapplicationstoredintheback-endwhichproducesticketimagesandsendsthisdatatotheticketprinter.
Customerprofile
SeeProfile.
D
DBC
ShortforDeniedBoardingCompensation,whichismadetoapassengerdeniedboardingduetolackofseatswhenthecustomerhasareservation,avalidticketforthatflight,andhasmetcheck-inrequirements.
Dial-up
AmeansofconnectingtotheInternetviamodemandphoneline.
Directflight
Aflightoperatingwithasingleflightnumberfrompointoforigintoitsfinaldestination,whichmaymakeoneormorestopsbutdoesnotrequirepassengerstochangeplanes.
DocumentBank
TheDocumentBank(DCB)istheareawhereallthestockinformationregardingagivenCTSofficeisstored.ItconsistsofoneormoreDocumentStocks.
Documentstock
CurrentlycalledStock.Itconsistsofarangeofdocumentnumbersthatrefertoasetofpreprintedtickets(TAT)orcoupons(ATB).Astockhasastocktype,andiseitherallocatedtoaprinter,orregisteredintheDocumentBankforfutureuse.
Downgrade
Tomoveanindividualtoalowerclassofserviceoraccommodation.
DPR
TheDistributionProfileRecorddetermineswheretheprintsaretobesentincaseofremoteticketing.
E
ElapsedFlyingTime
Thetotaltimetakenfromthedeparturepointtothedestinationpointincludingthetransfertime.
Embark
Toboardaplane,train,bus,orship.
EOS
ShortforExtendedOwnershipSecurity,anagreementthatletsmorethanoneofficeshareownershipofPNRs,queuebanks,briefingpages,customerprofiles,etc.
e-ticket
Paperlessorelectronicticket.
Excessbaggagevaluation
Thevaluedeclaredbythepassengerinexcessoftheairline'sliability,ifany,forlossordamagetocheckedbaggageorforanydelayindeliveryofthebaggage.Subjecttotheexcessvaluationchargeasstipulatedintheairline'stariff.
Excursionfare
Adiscountfarewithrestrictions.
F
Fare
Theamountchargedbyanairlineorothersupplierforthecarriageofapassengerandhisorherfreebaggage.
Farebasis
Codeidentifyingthetypeoffarebeingusedtopriceaticketorsegmentofaticket.
Farecategories
Coachclassairlineseatsarebrokendownintopricelevelscalledfarecategories.Eachfarecategoryhasrulesandrestrictions,thelowestfaresbeingthemostrestrictive.Farecategoriesarerepresentedbyletters,
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