饭店服务技能大赛中职组英语口语参考题.docx
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饭店服务技能大赛中职组英语口语参考题.docx
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饭店服务技能大赛中职组英语口语参考题
第三届全国旅游院校服务技能(饭店服务)大赛
英语口语参考题(中职组)
一、中式铺床
题型一中译英
1.这是239房间,我想加一个枕头。
(ThisisRoom239;I’dliketohaveonemorepillow.)
2.您可以在房间直拨国际长途。
(YoucanmakeIDDcallinyourroom.)
3.我们提供快洗服务,加收50%的额外费用。
(Wehaveexpressserviceata50%extracharge.)
4.对不起,请问有没有要洗的衣服?
(Excuseme.Doyouhaveanylaundry?
)
5.好像电话有问题。
(Itseemsthatsomethingiswrongwiththetelephone.)
6.2135房间的浴缸坏了,请派人来修理一下好吗?
(ThebathtubinRoom2135isoutoforder/service,canyoupleasesendsomeonetorepair/fixit?
)
7.我想要一个转换插头。
(I’dliketohaveanadaptor/Ineedanadaptor..)
8.这是8976房间,请送一个电熨斗。
(ThisisRoom8976,canyousendmeaniron,please.)
9.我想要一个客房送餐服务。
(I’dliketohavearoomservice.)
10.客房里有小冰箱。
(Thereisaminibarinyourroom.)
11.我的房间现在还没打扫过,已经12点了。
(Myroomhasn’tbeenmadeupyet.It’salready12:
00.)
12.请接受我代表酒店向您道歉。
(Pleaseacceptmyapologyonbehalfofthehotel.)
13.我房间的电视图象不清楚。
(TheTVsetinmyroomdoesn’tgiveclearpictures.)
14.这件毛衣要用冷水手洗。
(I’dlikethissweaterwashedbyhandincoldwater.)
15.在房间上网是免费的。
(Wehavefreeinternetserviceforfree./Youcanuseinternetintheroomforfree.)
16.房间有保险箱。
(Thereisasafeinyourroom.)
17.这个房间是海景房。
(Theroomenjoystheocean/seaview)
18.这是您房间的钥匙。
我们的行李员会带您去房间。
(Thisisyourroomkey.Ourbellboywillshowyoutoyourroom.)
19.我来取您要洗的衣服。
(Iamheretocollectyourlaundry.)
20.酒店为客人提供免费的擦鞋服务。
(Thehotelprovidesfreeshoeshiningserviceforitsguests.)
题型二英译中
1.Housekeeping,MayIcomein?
(我是客房服务员,可以进来吗?
)
2.Whenwouldyoulikemetocleanyourroom?
(您需要我们什么时候打扫房间。
)
3.Goodevening.MayIdotheturn-downserviceforyounow?
(现在可以为您开夜床吗?
)
4.Ineedonemorepillow,please.(我需要加个枕头。
)
5.Theair-conditionerdoesn’twork.(空调坏了。
)
6.We'lldry-cleanthedress.(我们将干洗这条裙子。
)
7.WhencanIhavemylaundryback?
(我何时能取回洗的衣服呢?
)
8.Doyoupreferyourlaundrybyexpressserviceorreturnedonthesameday?
(您是要快洗服务还是当日取?
)
9.Theindemnityshallnotexceedtentimesofthelaundrycharge.(赔偿金额最高不超过洗衣费的十倍。
)
10.Thewatertapwasdrippingallnightlong.(水龙头一晚上都在滴水。
)
11.Ifyouhaveanyproblemsorrequests,pleasedon’thesitatetoletusknow.(如果您有问题,请随时找我们。
)
12.Pleasedeposityourmoney,jewelsandothervaluablesinthehotelsafe.(请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。
)
13.Sorrytohavecausedyousomuchtrouble.(很抱歉给您带来这么多麻烦。
)
14.Iassureyouitwillneverhappenagain.(我向您保证,这类事情以后不会再发生了。
)
15.Pleasekeepyourroomkeywithyouallthetimeincaseyouneeditwhenyousignyourbills.(请将房间钥匙随时带在身边,以防签单时要用)
16.Youcanmakelongdistancecallfromyourroom.(您可以从您房间里打长途电话。
)
17.Localcallsmadefromthehotelroomarefreeofcharge.(在房间内打市话是免费的。
)
18.Here’saletterforyou,Mr.White.(怀特先生,这儿有您的一封信。
)
19.Thebusinesshoursarefrom9:
00a.m.to10:
00p.m.(营业时间是上午9点到晚上10点。
)
20.Isitpossibletorentabikehere?
(酒店有自行车出租吗?
)
题型三情景对话
1.Iftheguestwantstomakeaninternationalcall,howwouldyoutellhim?
(Dial9(orothernumber)firstandthenyourcountrycode,citycodeandthenumberyouwant.Andthecallwillbecharged.)
2.Iftheguestcomestoyouandsayshe/shecannotopenthedoor,whatwouldyoudo?
(Iwouldchecktheguest’sID,andconfirmitwiththefrontoffice.Ifheistherightguestoftheroom,Iwillchangehiskeyforanewone,oropenthedoorforhim.Ifthereissomethingwrongwiththedoor,Iwillaskmaintenancetofixit.)
3.Whentheguestasksyoutotakeherclothesforlaundrybyphone,whatwouldyousay?
(Iwillpickupyourlaundrysoon.MayIhaveyourroomnumber,please?
)
4.Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?
(I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.)
5.Whentheguestcallsthehousekeepingservicecenter,andwantsanextrapillow,whatwouldyousay?
(Wewillsendonetoyouimmediately.MayIhaveyourroomnumber?
)
6.Iftheguestcallsthehousekeepingservicecenter,andsaysitisverycoldinhis/herroom,howwouldyoudo?
(I’lltelltheguestthereisablanketorquiltinthecloset,I’llsendhim/heranextrablanketorquilt,orIwillinformthemaintenancedepartmenttoseeifthereisanythingwrongwiththeairconditioner.)
7.Whenyouaregoingtomaketurn-downservicefortheguest,buttheguestisworking,whatwouldyoudo?
(Iwouldasktheguestifitisoktodonow,ifnot,Iwillaskwhenitwillbeconvenient.)
8.Iftheguestcallstheservicecenterandsaysthebulbinhisroomisbroken,whatwouldyoudo?
(I’llapologizetotheguestandtellhim/hertheelectricianwillbetheresoon.)
9.Howwouldyouintroduceyourguestroomtotheguest?
(Iwouldtelltheguestabouttheequipment,theviews,theserviceguide,andsecurityoftheguestroom)
10.Iftheguestcomestotellyouthathisroomissmokyandhewantstochangeit,butyoudonothaveanotherroomav
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