English at workBBC Learning English字幕242526.docx

English at workBBC Learning English字幕242526.docx

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EnglishatworkBBCLearningEnglish字幕242526

Englishatwork（BBCLearningEnglish）Transcript

BBC商务口语字幕

24 Nosmokewithoutfire

EmergencyatTipTopTrading!

EveryonehasevacuatedtheofficesfollowingafirealarmandAnnahastotakecharge.Isthisarealfireemergencyorjustadrill?

Cananythinggetanyworse-wellpossibly,especiallywhenamanfromAmericaturnsupunexpectedly.

Thisepisodefocusesonimportantphrasestousewhenthereisafireemergencyatwork.

There'snoneedtopanic.

Pleaseleavethebuildingandmeetoutside.

Usethestairsnotthelift.

Isanybodymissing?

Transcript

Denise

Tom?

Tom

Here.

Denise

Anna?

Anna

HereDenise.

Denise

AndPaul?

Paul

Yes,yesI'mhereandthere'snoneedtopanic.Thatwasjustafiredrill–apractice.

Narrator

Phew,TipTopTradingissafe–fornow.Itwasjustafiredrill.Whatabusydaythisisturningouttobe.HeyAnna,remembernexttimeitcouldbeforrealsoareyouhappyaboutwhattosayifyouhavetotakecharge?

Anna

Oh,notreally.

Narrator

Justkeepcalmandsaythingslike:

There'snoneedtopanic.

Pleaseleavethebuildingandmeetoutside.

Usethestairsnotthelift.

Andwhenyou'reoutside,youcouldsay:

Isanybodymissing?

Anna

OK,thanks,butIhopeI'llneverneedtousethem.

Paul

Welldoneeveryone.Hopefullyyouallknowwhattodointheunlikelyeventofarealfire.Now,tocelebrate,I'mofftobuysomereallynicebiscuitsforallofus–youknow,thosespecialdouble-choconeswiththelittleorangebits.Backtoworkeveryone.

Denise

Honestly!

Iwasinthemiddleofanimportantcall.

Tom

Yeah,andyounevergotseethosefiremeninaction,didyouDenise?

Anna

Lookatthetime.Ireallyneedtogetonwithmywork.

Tom

Yeah,andI'vegottocheckuponthelatestfootball…Imeanshareprices.Holdon,cananyonesmellsmoke?

Denise

Idon'tbelieveit!

Thefirealarm'sgoneoffagain.I'llcallyoubackMarge.Oh,where'sPaulwhenyouneedhim?

Anna,you'regoingtohavetotakecharge.

Anna

Me?

WhataboutTom?

Denise

ItlookslikeTomhasgonealready.

Narrator

RememberAnna,usethosephrasestokeepeveryonecalmandinformedaboutwhattodo.

Anna

OK.Err…there'snoneedtopanic.Pleaseleavethebuildingandmeetoutside.

Denise

Holdon,Ijustneedtograbmyelephantdungnotepadandredpen.ComeonthenAnna,intothelift.

Anna

NoDenise.Wemustusethestairsnotthelift.

Denise

Oh,withmyknees!

Anna

JumpupDenise,I'llcarryyou.

Anna

CouldIhaveyourattentionplease.

Narrator

LouderAnna.Thisisurgent!

Anna

CouldIhaveyourattentionplease!

Ineedyourfullattention.Pleasestaycalm.I'msurethere'snotafire,justabitofsmoke.Isthereanybodymissing?

Denise

Well,there'snosmokewithoutfire,heyTom!

Tom?

Tom?

HasanyoneseenTom?

That'sTomcomingoutofthebuildingandhe'scarryingsomeoneonhisshoulder!

Anna

It'sMrInglefromthewarehouse!

Tom

It'sOKeveryone…I'veputthefireout…itwasinthewarehouse.MrInglehadbeensmoking.

Anna

MrIngle!

MrIngle

Err…yeah…sorry.

Narrator

Sorryindeed!

MrIngle'sinserioustroublenow.ButwelldoneAnnafordealingwiththatemergencyandgettingeveryoneoutofthebuilding.Herearesomeofthephrasessheused:

There'snoneedtopanic.

Pleaseleavethebuildingandmeetoutside.

Usethestairsnotthelift.

Andwhenyou'reoutside,youcouldsay:

Isanybodymissing?

SeemslikeTomisabitofahero.Hehashisuses!

Butholdon,who'sthis?

MrSocrates

SayHoney,lookslikeI'vecomeatagoodtime.HaveyouseenaguycalledPaulroundhere?

Anna

He'snothere,he'sgonetobuysome…err…biscuits.CanIhelp?

MrSocrates

Yeahsugar.I'mMrSocrates,Paul'sbossandI'vecometosortthisbusinessout.

Tom&Denise

MrSocrates!

Narrator

Ohno!

Theheadofthecompany'sintown.Thismeanstrouble.Seeyounexttime.

25 Thebigcheese

TipTopTradinghaveaseriousissuetodealwith-thearrivalofthebigbossfromAmerica,MrSocrates.Heisaparticularlyfussymanbutbecauseofhisimportancehegetshisownway,includingthetypeofhotelroomhestaysin.ThisissomethingthatAnnawillfindoutwhenshehastobookhisroom.

Thisepisodefocusesonphrasestousewhenbookingahotelroom.

Hello,I'dtocheckavailabilityandpricesforaroomplease.

Doesthepriceincludebreakfast?

Arethereanybusinessfacilitiessuchasinternetandwi-fi?

I'dliketogoaheadandmakethereservationplease.

Transcript

Narrator

Helloagain.Thingshaven'tbeengoingwellatTipTopTrading.Therewasafireinthewarehouse,causedbyMrIngle'scigaretteandnowMrSocrates–thebigbossfromAmerica–hasturnedupunexpectedly.

MrS

Sohoney,areyou…?

Anna

Anna.I'mAnna,Iworkhereasasalesexecutive.Wehaven'tmetbefore.

MrS

Wesureain't.LookslikeI'vearrivedjustinthenickoftime.

Paul

（Outofbreath）…what'sgoingon…oh,MrSocrates!

Gollygosh,whatanunexpected...

MrS

Unexpectedalright.Lookslikethiscompanyisinamess.

Paul

Erryes.ItwasOKwhenIpoppedoutforsomebiscuits…erm,wouldyoulikeone?

MrS

Biscuits?

!

They'recookiesman.Look,nowwhatdoIhavetodotogetatriple-shot,organic,skinnycappuccinoroundhere?

Anna

I'llgetyouoneMrSocrates.

MrS

It'sOKhoney.Ineedyoutobookmeahotelroom.You...what'syournameagain…Paul…canyoufetchmeone?

Narrator

RightAnna.BookingaroomforMrSocrates.Thisissomethingyoucan'tgetwrong.

Anna

WellI'veneverdoneitbefore.

Narrator

I'msureyou'llbeOK.Whenyoubookaroom,here'swhatyoucouldsay:

Hello,I'dliketocheckavailabilityandpricesforaroomplease.

Doesthepriceincludebreakfast?

Arethereanybusinessfacilitiessuchasinternetandwi-fi?

I'dliketogoaheadandmakethereservationplease.

Anna

OKI'llgiveitatry.ButwhereshallIlook?

Narrator

Trysearchingontheinternet.Lookforafive-starhotel.Heisafive-starguestafterall.Goodluck.

Anna

Thanks.Ibettergetbacktotheofficeandgetstarted.

Tom

HiAnna.

Anna

OhhiTom.WelldoneforsavingMrIngleinthatfire.Youwereverybrave.

Tom

Itwasnothingreally.So…err...whatareyoudoing?

Anna

I'vegottobookahotelforMrSocrates.

Tom

No!

Youknow,wemustbeintrouble.Henevervisits.

Anna

Really?

SowhereshallIbookhiminto?

Tom

Wellmyfriendrunsafantastichotel–it'sfivestar!

It'scalledtheRoyalImperial.Look,I'vegothisnumber.Givehimacall,mentionmyname.You'reboundtogetaspecialrate.

Anna

ThanksTom.

Tom

Noproblem.Ohbutdon'tforget,I'veheardMrSonlylikesaroomwithasinglebedinit.Hegetsspookedoutifthere'sanotheremptybed.

Anna

Ohright.OK,Imightaswellgiveitatry.

Receptionist

Hello.RoyalImperialHotel.

Anna

Oh,hello.I'dliketocheckavailabilityandratesforaroom.

Receptionist

Whenfor?

Anna

Forthreenightsfromtonight.Yourbestroomplease!

Receptionist

Allourroomsarethebest!

But…yes,wehaveone.It's£100anight.

Anna

Right.IworkwithTom…TomDarcy…hisfriendrunsthehotel.Iwonderedifyoucouldoffermeaspecialrate?

Receptionist

TomDarcy?

NoI'veneverheardofhim.Sorry,it'sstill£100.

Anna

Doesthepriceincludebreakfast?

Receptionist

Yes.Weofferafullcontinentalbreakfastoftoast,orbread,oh,andtea…orcoffee….andcereal.

Anna

Oh.Anddoyouhaveanybusinessfacilities?

Receptionist

Well,we'vegotpaperandpens.

Anna

Iwasthinking,internet,wi-fi…shoe-shine?

Receptionist

Yes.We'vegotthat.

Anna

Good.Andmostimportantly,isthisasingleroom?

Receptionist

We'veonlygottwinrooms.

Anna

Twins?

You'veonlygotroomfortwins?

Receptionist

No.Wecouldtakeabedoutandjustleaveonein,ifyouwant?

Anna

Ohthatwouldbeperfect.Inthatcase,I'dliketogoaheadandmakeareservationplease.

Receptionist

Good.Howwouldyouliketopay?

Narrator

WelldoneAnnaforbookingthehotelbutIhaveafeelingTom'srecommendationmaynotbeasluxuriousashesays.Let'shearthephrasesAnnausedwhenbookingahotel:

Hello,I'dliketocheckavailabilityandpricesforaroomplease.

Doesthepriceincludebreakfast?

Arethereanybusinessfacilitiessuchasinternetandwi-fi?

I'dliketogoaheadandmakethereservationplease.

Sotheroomisbooked.IwonderwhatMrSocrateswillthinkofit?

He'saparticularlyfussymanaswe'llfindoutnexttime.Bye!

26 Youcannotbeserious!

MrSocrates,thebigbossfromAmerica,isintownandeverythingmustbejustright.UnfortunatelythehotelroomAnnabookedforhimisn'trightsoit'suptohertosortitoutandthatinvolvessomecomplaining.

Thisepisodefocusesonthelanguagetousewhenthingsaren'trightandyouneedtocomplain.

I'mverydisappointedwithyourservice.

Thestandardofserviceisnotgoodenough.

TheroomIbookeddidnotmeetmyexpectations.

Iwouldlikethismatterresolvedasquicklyaspossible,

Iwouldliketocancelmyreservationandgetafullrefund.

Transcript

Narrator

WelcomebacktoTipTopTradingwhereeveryoneseemsabitflustered.

Paul

…andwereallyneedthebestbiscuitsthereare.

Denise

Yes,andI’vemadesurethere’steaandcoffee…

Paul

…andthecarpets?

Denise

Uh?

Paul

…havetheybeencleaned.

Denise

Don’tpanicPaul,alltakencareof.

Narrator

Yousee,thebigbossfromAmerica,MrSocrates,isintownandeverythingmustbejustright.What’shelikeAnna?

Anna

Well,sofarheseemsOK.Abitbossy,quiteshortand…abitsmelly!

Narrator

Well,hedidjustflyinfromtheStates.Butyoubookedhimintoagoodhotelsohopefullyhe’shadachancetocleanup.

Anna

Ihopeso!

Oh,Ihadbettergetthat.Hello?

AhhelloMrSocra