怎样回复客户询盘邮件.docx
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怎样回复客户询盘邮件.docx
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怎样回复客户询盘邮件
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在外贸业务中,我们每天都在回复客人的询盘,那么你的回复是否规范,是否表达得明确而具体呢?
这是我收集到的回复报价的英文样函,和大伙儿一起分享吧。
讲明涨价缘故
DearSirorMadam:
Enclosedisournewpricelistwhichwillcomeintoeffecttheendofthismonth.Youwillseethatwehaveincreasedourpricesonmostmodels.Wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlargestocks.Theexplanationforourincreasedpricesstemsfromthefactthatwearenowpaying10%moreforourrawmaterialsthanwewerepayinglastyear,alongwithsomeofoursubcontractorshavingraisedtheirpricesasmuchas15%.
Asyouknow,wetakegreatprideinourproductandareproudofthereputationforqualityanddependabilitywehavebuiltover15years.Wewillnotcompromisethatreputationbecauseofraisingcosts.Wehave,therefore,decidedtoraisethepriceofsomeofourproducts.
Wehopeyouwillunderstandourpositionandlookforwardtoyourcooperation.
Withbestregards,
Hillary
讲服买家涨价之前下单
DearSirorMadam:
Thisisregardingourquotationdated2November,andourmailofferdated8Novemberconcerningthesupplyofwidgets(小机具).Wearepreparedtokeepourofferopenuntiltheendofthismonth.
Foryourinformation,themarketisfirmandgrowing.Thereisverylittlelikelihoodofanysignificantchangeinthevisiblefuture.Asthisproductisingreatdemandandthesupplyislimited,tosecureyourorder,wewouldrecommendthatyouacceptthisofferwithoutdelay.
Yourssincerely,
Hillary
对价格作出让步
DearSirorMadam:
Thankyouforyourmail.Wearedisappointedtohearthatourpriceforyourrequiredproductistoohighforyouracceptance.YoumentionedthatJapanesegoodsarebeingofferedtoyouatapriceapproximately8%lowerthanourquote.
Weacceptyourposition,butweareoftheopinionthatthequalityoftheothermakesdoesnotmeasureuptothatofourproducts.Althoughwearekeentodobusinesswithyou,weregretthatwecannotacceptyourcounteroffer.
Wedowanttotryandworkwithyou,andmeetyourrequest,butthebestwecandoistoreduceourpreviousquotationby3%.Wehopethatthiswillmeetyourapproval.
Welookforwardtohearingfromyou.
Withbestregards,
Hillary
答复在30日有效期的信用状付款的建议
DearSirorMadam:
Thankyouforyourorderof500b/wTVsetsbyyourletterdated17July.
Wehaveconsideredyourproposaltopaybya30-dayletterofcredit.Wedonotusuallyaccepttimecredit;however,inviewofourlongandmutuallybeneficialrelationship,wearewillingtomakeanexceptionthistime.
Imuststressthatthisdeparturefromourusualpracticerelatestothistransactiononly.Thisone-timeaccommodationdoesnotsetaprecedentforfuturetransactions.
IamenclosingoursalescontractNo.834coveringtheorder.Iwouldbegratefulifyouwouldfollowtheusualprocedure.
Yourssincerely,
Hillary
答复直接付款的要求
DearSirorMadam:
Thankyouforyourletterdated2OctoberrequestingpaymentagainstdocumentsforcontractsNo.482and483.
Wearepleasedtosaythatweagreetoyourrequest.Wewish,however,tomakeitclearthatinourfuturetransactions,involvedforeachtransactionislessthanUS$5,000ortheequivalentinRenminbi.Shouldtheamountexceedthatfigure,paymentbyletterofcreditwillberequired.
Wewouldliketosaythatthisexceptionisallowedonlyinlightofourlongandmutuallybeneficialassociation.
Yourssincerely,
Hillary
同意修改付款条件
DearSirorMadam:
Wethankyouforyourletterdated6JuneandarepleasedtoacknowledgeyourorderNo.463ofthesamedateforceramictiles.
Themodifiedtermsofpaymentyouproposearequiteacceptableandatelexhasbeendispatchedtoyoutothiseffect.
Alltheitemsinyourordercanbesuppliedfromstockandwillbepackedandshippedimmediatelyupontheremittancebytelegraphictransferbeingreceived.
Thefollowingdocumentswillbeairmailedtoyouimmediatelyaftershipmentismade:
1.Billofladinginduplicate
2.Invoice,FOBShanghaiintriplicate
3.Guaranteeofquality
Wewill,ofcourse,notifyyoubytelexassoonasyourorderisshipped.
Youcanrelyonustogivepromptattentiontothisandanyfutureordersyoumayplacewithus.
Yourssincerely,
Hillary
就要求以承兑交单付款作答复
DearSirorMadam:
Thankyouforyourrequestforatrialdeliveryofceramicresistorsbutregrettosaythatwecannotagreetoyourproposal.
Asanexception,thebestwecandoforthetrialdeliveryistoofferyoudirectpaymentatsightterms.
Ifyouacceptourproposal,yourunverylittlerisk,sinceourbrandproductsarewellknownforthequality
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