商务英语BEC初级口语试题及答案卷五.docx

商务英语BEC初级口语试题及答案卷五.docx

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商务英语BEC初级口语试题及答案卷五

2020年商务英语（BEC）初级口语试题及答案（卷五）

　　TheImportanceofGoodCommunications

　　Effectivecommunicationisessentialforallorganizations.Itlinkstheactivitiesofthevariouspartsoftheorganizationandensuresthateveryoneisworkingtowardsacommongoal.Itisalsoextremelyimportantformotivatingemployees.Staffneedtoknowhowtheyaregettingon,whattheyaredoingrightandinwhichareastheycouldimprove.Workingalonecanbeextremelydifficultanditismucheasierifsomeonetakesaninterestandprovidessupport.Employeesneedtounderstandwhytheirjobisimportantandhowitcontributestotheoverallsuccessofthefirm.Personalcommunicationshouldalsoincludetargetsetting.Peopleusuallyrespondwelltogoals,providedtheseareagreedbetweenthemanagerandsubordinateandnotimposed.

　　However,firmsoftenhavecommunicationproblemsthatcanunderminetheirperformance.Inmanycases,theseproblemsoccurbecausemessagesarepassedoninaninappropriateway.Thereare,ofcourse,severalwaysofconveyinginformationtoothersintheorganizationwhichincludespeakingtothemdirectly,e-mailing,telephoningorsendingamemo.Themostappropriatemethoddependsonwhatexactlyitisyouarecommunicating.Forexample,anythingthatisparticularlysensitiveorconfidential,suchasanemployee'sappraisal,shouldbedoneface-to-face.

　　Oneofthemainproblemsforseniorexecutivesisthattheydonothavethetimeorresourcesneededtocommunicateeffectively.Inlargecompanies,forexample,itisimpossibleforseniormanagerstomeetanddiscussprogresswitheachemployeeindividually.Obviouslythistaskcanbedelegatedbutatthecostofcreatingagapbetweenseniormanagementandstaff.Asaresult,managersareoftenforcedtouseothermethodsofcommunication,likememosornotes,eveniftheyknowthesearenotnecessarilythemostsuitablemeansofpassingonmessages.

　　Theuseoftechnology,suchase-mail,mobilephonesandnetworksystems,isspeedingupcommunicationimmensely.However,thisdoesnotmeanthatmoreinvestmentintechnologyautomaticallyprovesbeneficial:

systemscanbecomeoutdatedoremployeesmaylackappropriatetraining.Therearemanycommunicationstoolsnowavailablebutafirmcannotaffordallofthem.Evenifitcould,itdoesnotactuallyneedthemall.Thepotentialgainsmustbeweighedupagainstthecosts,andfirmsshouldrealizethatmorecommunicationdoesnotnecessarilymeanbettercommunication."

　　Asthenumberofpeopleinvolvedinanorganizationincrease,theuseofwrittencommunicationrisesevenfaster.Insteadofaquickconversationtosortsomethingoutnumerousmessagescanbepassedbackwardsandforwards.Thiscanleadtoatremendousamountofpaperworkandisoftenlesseffectivethanface-to-facecommunication.Whenyouareactuallytalkingtosomeoneyoucandiscussthingsuntilyouarehappythattheyhaveunderstoodandfeedbackisimmediate.Withwrittenmessages,however,youareneverquitesurehowitwillbereceivedwhatyouthinkyouhavesaidandwhattheotherpersonthinksyouhavesaidcanbeverydifferent.

　　Theamountofwritteninformationgeneratedinlargeorganizationstodaycanleadtocommunicationoverload.Somuchinformationisgatheredthatitgetsinthewayofmakingdecisions.Takealookattheaveragemanager'sdeskandyouwillseetheproblem--itisoftencoveredwithletters,reportsandmemos.Thisoverloadcanleadtoinefficiencies.Forexample,managersmaynotbeabletofindtheinformationtheywantwhentheyneedit.Communicationisalsobecomingmoredifficultwiththechangesoccurringinemploymentpatterns.Withmorepeopleworkingpart-timeandworkingathome,managingcommunicationisbecomingincreasinglycomplex.

　　InthefirstparagraphthewriterrecommendsthatcommunicationwithstaffshouldincludeA.somefeedbackontheirjobperformance.

　　B.anexplanationofhowcompanytargetshavebeenset.

　　C.informationonpromotionprospectswithinthecompany.

　　D.anindicationofwhichdutiestheycanexpectassistancewith.

　　1.参考答案:

A系统解析:

文中第一段：

“Staffneedtoknowhowtheyaregettingon，whattheyaredoingrightandinwhichareastheycouldimprove.”意为：

“员工需要知道他们进展得怎么样，做对了什么事，在哪些方面需要改进。

”选项A符合题意。

　　Accordingtothewriter,thebestwayofachievingeffectivecommunicationistoA.adaptthemessagetosuitaparticularaudience.

　　B.makethecontentofmessagesbriefanddirect.

　　C.selectthemostsuitablemeansofconveyingaparticularmessage.

　　D.ensurethatinformationistargetedattheappropriategroupofpeople.

　　2.参考答案:

C系统解析:

文中第二段：

“Themostappropriatemethoddependsonwhatexactlyitisyouarecommunicating.Forexample，anythingthatisparticularlysensitiveorconfidential，suchasanemployee’Sappraisal，shouldbedoneface—to—face.”意为：

“最合适的方法取决于你正在交谈的内容。

”选项C符合题意。

suitable与appropriate为同义替换。

　　3

　　Whatdoesthewritersayaboutthecommunicationoptionsavailabletoseniormanagers?

A.Sendingmemostostaffisoneofthemostefficientmethods.

　　B.Itisimportanttofindthetimetodiscusscertainmatterswithstaff.

　　C.Theyshouldincreasetherangeofoptionsthattheyuse.

　　D.Gettingjuniormanagerstotalktostaffcancreatedifferentproblems.

　　参考答案:

D系统解析:

文中第三段：

“0bviouslythistaskcanbedelegatedbutatthecostofcreatingagapbetweenseniormanagementandstaff.”意为：

“显而易见这个任务可以派代表来完成，但是却会在高级管理层和员工之间形成隔阂。

”选项D符合题意。

createdifferentproblems与creatingagapbetween…为同义替换。

　　4

　　Whatadviceisgivenaboutthecommunicationtoolsmadeavailablebytechnology?

A.Aimtolimitstaffuseofcertaincommunicationtools.

　　B.Evaluatethemintermsoftheexpenditureinvolved.

　　C.Selectthemonthebasisofthefacilitiestheyoffer.

　　D.Encouragemorestafftoattendtrainingcoursesintheiruse.

　　参考答案:

B系统解析:

文中第四段：

“Thepotentialgainsmustbeweighedupagainstthecosts，andfirmsshouldrealizethatmorecommunicationdoesnotnecessarilymeanbettercommunication.”意为：

“潜在的所得必须与耗费相权衡，公司应该意识到较多的交流并不一定是好的交流。

”选项B符合题意。

expenditure与costs为同义替换。

同时第四段中的“must”及“should”问题中的“advice”相对应。

　　5

　　Accordingtothewriter,aproblemwithwrittencommunicationisthatA.themessagecanbeinterpreteddifferentlytowhatwasintended.

　　B.itcanbeeasyforpeopletoignorethecontentsofawrittenmessage.

　　C.mostpeoplearemorecomfortablewithface-to-facecommunication.

　　D.itispossibleforcorrespondencetogetlostwithinalargeorganization.

　　参考答案:

A系统解析:

文中第五段：

“…withwrittenmessages.however，youarcneverquitesurehowitwillbereceivedwhatyouthinkyouhavesaidandwhattheotherpersonthinksyouhavesaidcanbeverydifferent.”意为：

“然而，在书面信息中，你永远不能确定自已的意思与收到信息人的解读是否一致。

”选项A符合题意。

　　6

　　Accordingtothearticle,whatistheeffectofreceivinglargeamountsofwritteninformation?

A.Itiscounter-productive."

　　B.Itcausesconflictinacompany.

　　C.Itleadstochangesinworkpatterns.

　　D.Itmakesthemainpointsmoredifficulttoidentify.

　　参考答案:

A系统解析:

见最后一段“Thisoverloadcanleadtoinefficiencies.”可知大量的信息会导致效率低下。

选项A符合题意。

Counter-productive与inefficiencies为同义替换。

　回答1-4题：

　　Everytimeacustomermakesapurchase,theJonesandMayTilldoalotmorethanjustproducingtheirchangeandareceipt.WiththehelpofanadvancedcomputersystemtheTillsfeedtheinformationtotheircentralcomputers,whichcalculatewhatstockisneeded.

（1）Theyarethenalmostinstantlyabletoorganizethefollowingday'sorweek'sdeliveries.

（2）Forexample,foodshelvesdonotselloutearlyonaSaturdayastheyusedtoandawiderrangeofgoodsareavailableonaMonday.Usingadvancedcommunicationbetweenstores,HeadOfficeandsuppliers,thecomputersworkoutwhathasbeensoldeachday,whatsuppliersneedtoproduce,andwhatshouldbedeliveredtostoresthefollowingday.（3）Fewercustomersaredisappointedandprofitsimprove.

　　（4）Whenanewseason'srangeofclothesgoesintostoresinavarietyofcolors,thecomputersystemmakesitpossibletorespondtosalesdataalmostovernightand,forexample,increasetheproductionofclothesinfaster-sellingcolorsandsizes.Ontheoccasionthatanitemistemporarilyoutofstock,informationtechnologyenablessalesstafftotellcustomersimmediatelywhetheritisavailablefromthedistributioncenter.Ifitis,anordercanbeplaced.（5）

　　SonexttimeyouarehandedaJonesandMayreceiptyouwillknowthatthesystemisalreadyreactingtoyourpurchaseandre-orderingtheitemyouhavejustbought.

　　A.Thisinvolvesseriousdelaysanddamagescustomerconfidence.

　　B.Amongthebenefitsforclothingisthefactthatstoresreceivenewdeliveriesaccordingtotheirexactrequirements.

　　C.Thisunusuallyresponsivesystemprovidesbenefitsintermsofbothcustomerserviceandprofits.

　　D.Thisinformationisfedfromtheredirectlyintothesuppliers'computers,

　　E.Thenewsystemhashalvedthedeliverytimeforcustomersdownto24hoursfrom48hours.

　　F.Suchaquickandsensitiveresponseensuresthattherightamountoffreshfoodarrivesateachstore.

　　G.Theirdesktopcomputerscanaccesssalesdatafromthetillsallowingthemtochangeorders.

　　第

（1）________本题答案:

ABCDEFG参考答案:

D系统解析:

空白后一句讲到他们能够立刻组织第二天或下一周的送货。

可推测他们获得信息很及时。

与本段是后一句相呼应。

选项D符合题意，directly与instantly相对应。

　　第

（2）题________本题答案:

ABCDEFG参考答案:

C系统解析:

此空白处为该段首句，起着承上启下的作用，从下文可知这种系统能及时有效地反馈信息，以提醒供应商顾客需求和存货情况，可推测它既有利于顾客，又有利于商家。

与本段最后一句相呼应选项C符合题意。

　　第（3）题________本题答案:

ABCDEFG参考答案:

F系统解析:

空白前一句讲到计算机能够计算出当日卖出了什么，第二天需要进什么货，可见这种反馈及时而且高效，能保证货物的新鲜。

选项F符合题意。

　　第（4）题________本题答案:

ABCDEFG参考答案:

B系统解析:

本段主要是讲根据服装销售和需求情况，及时补货。

选项B符合题意。

　　第（5）题________本题答案:

ABCDEFG参考答案:

E系统解析:

空白前一句讲如果某件商品暂时缺货，系统会显示，让营业员告诉顾客是否可从中心区调货。

可推测此句，如果有货，会很快按订单发货。

　回答1-7题：

　　A

　　InteractiveTraining

　　Haveyoueverconsideredacareerintraining?