湖南电大商务交际英语2试题.docx
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湖南电大商务交际英语2试题
试卷代号:
6319
湖南广播电视大学2014年1月开放教育期末考试
商务交际英语
(2)试题
2013年12月
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PartIMULTIPLECHOICES(10points,1pointeach)
Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.
1.Nonverbalsymbolscan______theverbalmessage.
A.reinforce
B.contradict
C.bothAandB
2.Themostfrequentformofcommunicationis______.
A.speaking
B.listening
C.reading
3.Whenillustratingthestepsinanewprocedure,whichofthefollowinggraphicaidscanbebestused?
A.flowchart.
B.Alinegraph.
C.Amap.
4.Adescription______.
A.isaverbalandvisualpictureofsomething
B.isaseriesofeventsthattakeplaceovertime
C.explainshowtoperformataskordosomething
5.A______isusedtoillustratechangesinquantities.
A.piechart
B.linegraph
C.map
6.Thepitchofyourvoiceis______.
A.thewayyourmessagesounds
B.itshighnessorlowness
C.thewayinwhichyoumakeawordsound
7.______tellreadershowtodosomething.
A.Descriptions
C.Instructions
B.Resumes
8.Persuasivelettersareorganizedinthe______order.
A.direct
B.indirect
C.direct-indirect
9.Thefirststepinanyjobsearchistoanalyze_______.
A.yourpersonalandcareergoals
B.yourtargetmarketandcompany
C.yourstudyandworkexperience
10.Ifthesizeoftheaudiencelisteningtoyourpresentationissmall,_______.
A.youneedagoodsoundsystemandeffectivevisualaids
B.youshouldtalkaboutthesubjectwithoutintroduction
C.youmaybeabletohavemoreaudienceinteraction
PartIITRUE/FALSE(10points,1pointeach)
WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.
()11.Unfamiliartermsmaydiscouragepeoplefromreadingtheinstructions.
()12.Tochoosethebestgraphicaid,youmustchooseonesuitedtotheobjectiveyouhopetoachieve.
()13.Amapisusedtoemphasizedetailsofanidea.
()14.Anexternalcustomerissomeonewhoworkswithinthecompany.
()15.Aserviceproviderwholiesisbehavingunethically.
()16.Nonverbalsymbolscan’tsubstitutefortheverbalmessage.
()17.Thehandshakeisthemostacceptableformoftouchinginabusinessenvironment.
()18.Whenaskedtospeakwithoutanynotice,youmakeanimpromptuspeech.
()19.Inoralpresentationsyoushouldspeakatamoderatepace.
()20.Anattractive,well-writtenresumecanleadtoaninvitationforajobinterview.
PartIIIQUESTIONSANDSHORTANSWERS(10points,2pointseach)
21.ListatleastTWOpartsthataneffectiveinstructionincludes.
22.ListatleastTWOwaystofostertrustwithacustomer.
23.ListatleastTWOtypesofspacezones.
24.ListatleastTWOimportantnonverbalsymbolsduringoralpresentations.
25.Whatisanunsolicitedletterofapplication?
PartIVREADINGCOMPREHENSION(20points,2pointseach)
Readthefollowingtwopassagesandanswerthequestions.
PassageOne
Inhisjobassalessupportassociate,Calhelpsfourbusysalespeopleatacompanythatsellsflooring,wallpaper,andcountertopmaterialsforkitchensandbathrooms.Thecompany,Floors&.More,hasfourlocations,eachinadifferentcity.
Allthesalespeoplehavecubicles,thoughtheyspendmostoftheirtimemaddingsalespresentationsinpeople’shomes.Cal’sjobistoprocessthesalespeople’sorders.Whenaproblem-suchasabackorder-comesup,heputsthepaperworkbackontheappropriateperson’sdesk.Calhasanyonesuggestedthathedoso.Hesometimesrunsoutofthingstodo.Whenthathappens,hewaitsinacubicleuntilsomethingcomesup.
Intheshowroom,thereceptionist,Angelica,alsohasacubicle.Angelicaanswersallincomingcalls.Thephonerings10to20timesperhour.Mostcallsareforthesalespeople.Angelicatakesmessages(usuallyjustanameandnumber)fortheabsentsalespeople.Ifshowroomcustomershaveaquestion,theyoftenmustwaituntilAngelicaisbetweenphonecalls.Sometimes,ifacallerisn’tsomeonesheknows,sheputsthecallonholdandanswersaquestionwiththephonerestingonhershoulder.
OccasionallycustomersintheshowroomapproachCalwithaquestion.Sometimeshejustsays,“I'mnotasalesperson;Ican’thelpyou.”Atothertimes,Caltellsthemthey’llhavetowaitforAngelicaormakeanappointmentwithoneofthesalespeople.Thesalespeople,however,donothavetelephoneswiththemwhentheyareoutoftheshowroom,andAngelicadoesnotscheduleappointmentsforthem.
26.WhatdoesCaldoasasalessupportassociate?
A.Hesellsmaterialstosalespeople.B.Heprocessesthesalespeople’sorders.
C.Hecommunicateswithcustomers.
27.WhichofthefollowingistrueaboutCal?
A.Hehelpsdozensofsalespeople.B.Heoffersrewardstosalespeople.
C.Hepresentsproblemstoappropriatepeople.
28.WhichofthefollowingisNOTAngelica’sjob?
A.Answeringcalls.B.Leavingmessages.
C.Schedulingappointments.
29.Customersintheshowroom______Cal.
A.sometimesinquireB.alwaysmeetC.neverlookfor
30.CalisAngelica’s_______.
A.externalcustomerB.internalcustomerC.serviceprovider
PassageTwo
Kimwasindangerofbeingfiredfromherjobforshewassuchaperfectionistthatshe’dtrytocoveruphermistakesorarguewithherboss.Whatshouldshedotoovercomeherproblem?
Themostdramaticandenduringlifechangesoftenoccurthroughcommunity-basedinitiatives,likeWeightWatchersorAlcoholicsAnonymous,wheretherearegroupsofpeopleinvestedinyoursuccessandforwhomyoufeelresponsible.Itmakessensetoapplythesameprinciplesthathavebeensosuccessfulindealingwithself-destructivehabitswhencreatingyour“dreamteam”forpersonalgrowth.
Yourteamworksbestwithaboutfivepeople,allofwhomcareenoughaboutyoutoberuthlesslyhonest.Selectpeoplewithvariousbackgrounds.Notonlywilladiversegroupcomeupwithoriginalsolutions,theyaremorelikelytooffernetworksandeffortsyoumaynothaveaccesstoyourself.Kim,forexample,invitedbothatrustedcolleagueandherbosstojoinherteam.
Theroleyouplayisalistenertotheircriticisms,thoughit’snotalwayseasy.Kimarguedwithherteamsomuchthathercolleaguefinallysaid,“Look,ifyou’regoingtoaskformyadviceandalwaysdisagreewithit,it'snotworthmymakingtheefforttogiveit.”Youcanaskyourteammemberstoclarifythemselves,butdonotcontradictthem,evenifyoufeelateammemberhasmadeaterriblemisjudgment.Thisishis“gift”toyou.Andiffouroutoffivepeoplearegivingyouthesamegift,thentheyaremorelikelytopointoutsomethingright.Inaword,byreachingouttoyourteamwithgenerositywhenseekingtheircounsels,you’llberewardedwiththekeytoyourproblem.
31.Whatisthepassagemainlyabout?
A.Itcomparesthedifferencebetweenteamworkandindividualwork.
B.Itanalyzespeoplewhomayplaydifferentrolesinyourentirelife.
C.Itsuggestsyouestablishateamofadvisorstohelpyoumakelifechanges.
32.Whydosuccessfullifechangesoftenhappenonthebasisofteams?
Because______.
A.youaresupportedbyteammembersandyoucan’tletthemdown
B.peoplecanhelpeachothertogetridofdifferentshortcomings
C.yourteammemberscanavoidmakinganymisjudgmentonyou
33.Your“dreamteam”targetson______.
A.establishingyourself-esteemB.improvingyourpersonality
C.developingyourworkability
34.Adreamteamshouldshowdiversityinitsmembershipbecause______.
A.everyonehasauniqueroleintheteamB.theycanbehonestandcriticaltoyou
C.theteamwillbecreativeandresourceful
35.Whenseekingadvicesfromyourteam,youshould
A.turnthemdownimmediatelyB.respecttheircriticisms
C.correctamisjudgment
PartVTRANSLATION(20points,5pointseach)
TranslatethefollowingsentencesintoChinese.
36.Proposalsareanothertypeofpersuasivewriting.Aproposalisaformalreportthatdescribesaproblemandrecommendsasolution.Thewriterestablishesandtriestoconvincethereadertomeetthatneedbytakingaspecificaction.Proposalsmaybeinternal,suchasfromanemployeetoasupervisor,orexternal,suchasfromaconsultingfirmtoacompany.
37.Toorganizeapersuasivemessage,followthesesteps:
(1)gainthereader’sattention,
(2)showthereaderthatheorshehasaneed,(3)explainyoursolutiontothatneed,(4)presentthesupportinginformationand(5)endbyaskingforIispecificaction.
38.Spokenorwrittensymbolsmakeuptheverbalpartofamessageandareaccompaniedbynonverbalsymbols.However,anonverbalmessagemaynothaveaverbalcounterpart.Nonverbalsymbols—bodylanguage,appearance,touch,space,time,voice—existinwrittenandoralcommunicationaswellasintheenvironment.
39.Beforesendingyourresumetoprospectiveemployersorschedulinganyinterviews,youneedtoanalyzethejobmarket.Analyzingthejobmarketinvolvesdeterminingactualjobopeningsandgatheringinformationaboutorganizationsforwhichyouwanttowork.
PartVIWRITING(30points,40.10points,41.20points)
40.Createatablethatarrangesintorowsandcolumnstheinformationintheparagraphbelow.Includeatitleforthetableaswellaslabelsatthetopofeachcolumn.(10points)
TheMicroTechHumanResourcesDepartmentsubmitsthefollowinginformationtotopmanagementaboutfivenewemployeeshiredduringth
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