EffectiveInterpersonalCommunicationSkills.docx
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EffectiveInterpersonalCommunicationSkills.docx
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EffectiveInterpersonalCommunicationSkills
EffectiveInterpersonalCommunicationSkills
Communicationisaverysignificantpartofourlife.Effectiveinterpersonalcommunicationiswhatsetsyouapartfromotherindividualsbothinpersonallifeaswellasprofessionalcareer.Effectiveinterpersonalcommunicationisamustforeveryonewhohopestoclimbtheladderofsuccess.Ifateamhastoreachitsgoal,ithastoparticipateineffectiveinterpersonalcommunication.Withoutgoodworkplacecommunication,theteamwillinnowaybeabletoachievewhatithasaimedfor.Toworkinacorporateenvironment,youinevitablyneedtopossesssomeskills,andoneoftheprimaryskillsrequiredareinterpersonalcommunicationskills.Letusnowgettoknowabouttheinterpersonalcommunicationskillsdefinitioningeneral.
WhatareInterpersonalCommunicationSkills?
Insimpleterms,interpersonalcommunicationskillsrelatetoaperson'sabilitiestointeractwithothersinthegroup,byeitherverbalornon-verbalmethods.Anothernamegiventotheseinterpersonalcommunicationskillsarepeopleskillsorsoftskills.Foreffectivecommunication,conflictresolution,decisionmaking,andteamwork,usinginterpersonalcommunicationskillshasproventobeamust.Therearemanytypesofindividualaspectsthatareincludedininterpersonalcommunicationskills,andeachonehasitsownsignificancesregardingclearinteraction.Typically,therearethreemajorcategoriesinbusinesscommunicationskills;namelylistening,assertion,andconflicthandlingskills.
ImportanceofInterpersonalCommunicationSkills
Yourverbalandnon-verbalactionsmatteralotineffectiveinterpersonalcommunicationskills.Assertionskillshelpyouingettingtheworkdonewithoutanyconflictsandwithoutdominatingothers.Theyevenenableyoutomaintainalevelofrespecttoandfromotherexecutives.Conflictresolutionskillsplayaveryimportantroleinhandlingandresolvingdisputescreatedamongemployeeswithdifferentmindsetsandviews.Theyhelptomakepeoplewithdifferencescompromiseontheissueanddevelopasenseofunderstandingbetweenthem.
Manypeopledohavethehabitofcommunicatingoneway.Inthis,theypassontheinformationtothereceiver,butmissoutonensuringifthereceiverhasactuallyunderstoodit.Foreffectivecommunication,two-wayinteractionisessential,whichincludespassingontheinformationandgettingfeedbackfromthereceiverregardingthesame.Aprofessionalinaleadershippositionshouldalwayslistentopeopleregardingtheirviews,suggestions,andfeedback.Thissurelycontributestohealthyrelationshipsattheworkplace.
EffectiveInterpersonalCommunicationtoHandleConflicts
Conflictisanintegralpartofanyrealrelationship.Youcanhaveconflictswithyoursignificant-other,peopleatoffice,friends,relativesorwithcompletestrangers.Anabsenceofconflictcanbeseeninrelationshipswhichareeithersuperficialorunimportant.Conflictemerges
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becauseofseveralfactorsandalackofabilitytocommunicateeffectivelyisoneoftheprimereasons.Althoughtheissuesbehindtheconflictmaybedifferent,witheffectiveconflictresolutionstrategies,youcanensurethatconflictsarepreventedinthefirstplaceorresolvedamicably.Itisimportantthatweputinanefforttoavoidanykindofconflict.Thereareseveralinterpersonalcommunicationtechniquestoavoidconflicts,letustakealookatthem.
●Thefirstandtheforemostthingthatyouhavetorememberisthataconflicthastobeviewedasanambiguityofideas.Allofussoconvenientlyblametheotherpersonforbeingtherootcauseoftheconflictbutitisessentialthatwetakeaholisticviewonthesubjectandstepintotheotherperson'sshoes.Itisimportantthereforethatwegetridofanykindofperceptionthatwemighthaveformedabouttheotherpersonandapproachtheproblemwithapositiveoutlook.
●Oneofthemosteffectivewaystoavoidaconflictistotalktotheotherpersononanone-to-onebasis.Takingthehelpofamediatormaynotbebeneficialasitrulesoutthepossibilityofhavingarealdiscussionontheissue.Whenyouarehavingameeting,itisveryimportantthatyoulistentotheotherpersoncarefullyandallowhim/hertoputforwardhispointofviewlucidly.Allowingtheotherpersontospeakdoesn'treallymeanthatyoujustlistentohim/herforthesakeofit.Insteadyouneedtomakeeveryattempttoengageyourselfinwhathe/sheissaying.Youcandoitbycontinuousnoddingorbylookingatthespeakerexpectantly.Makingremarkssuchas,"OhIsee,thiswasconcerningyou"communicatestotheotherpersonthatyouareseriousinyourintenttolookforapossiblesolutiontotheproblem.
●Whenitcomestoputtingyourpointacross,donotshyawayfromhighlightingsomehardfacts.Defensivenessmayhelpyoutoavoidanuncomfortablesituation,butitwillsoonerorlatercomebacktocreatemoretrouble.Beingnotdefensivedoesnotreallymeanthatyouadoptanaggressivestanceandpointfingersattheotherparty,insteadyouneedtobeveryconsideratewhiletouchingonvitalissues.Forexample,insteadofsaying,"Itwasbecauseofadelayatyourendthatresultedinthecontractgettingshelved",youcanuseamoreconciliatorytoneandsay,"Theprojectwasalreadyrunningonaverytightscheduleanddelaysatyourendmeantthatweneverhadthetimetorecover."
●Ifyourfirstattemptsatfindingaresolutionarenotsuccessful,insteadofputtingeachotherinthespot,trytosustainthedialogprocessbyschedulinganotherdateonwhichmorediscussionscanbeheld.Itishighlyunlikelythatasolutionwouldbeunanimouslyacceptedbyboththeparties,soinsteadoftryingtogainanupperhand,theaimshouldbetocreateawin-winsituation.
EffectiveInterpersonalCommunicationSkills
Effectiveinterpersonalcommunicationintheworkplaceinvolvessoftskillsthatarenecessarytoconveyourmessagestotheotherpartyinaneffectivemanner.Developinginterpersonalcommunicationskillsisamatteroftakingsomesimpleconsiderationstomind.Firstlearntheartofverbalcommunication,whichhasfacetofaceandoverthephoneinteraction,andnon-verbalcommunicationswhichmainlyinvolvesemailcommunication.Youshouldalsogettoknowhowyourbodylanguageshouldbeattheoffice.Whileinafacetofaceconversation,maintaineye
contactandlistenverycarefullywithtotalattention.Showrespecttoothers,nomatterifyouarethebossorasubordinate.
Donotdominatethedecisionandsuggestionsofothers,insteadmakethemunderstandthebenefitsofwhateverdecisionsareplannedon.Agoodinterpersonalcommunicationskillistoprovidemotivationtotheemployeesfordoingatask.Donotassumethingsaboutthesituation.Ifyouarenotsureaboutanaspectintheinformationtobepassedon,askquestionsandreceivefeedbackfromthepartiesinvolved.Ifyouwanttoconductapresentationorameeting,makesureyousummarizeallpointsandpresenteverythingunderstandably.Likewise,therearemanyotherconsiderationsinthelistofinterpersonalcommunicationskills.
Buildingeffectiveinterpersonalcommunicationskillsinvolvesaprocessofunderstandingthevalueoftheseskillsinourlivesandhence,applyingthemonadailybasis.Corporatefirmstraintheiremployeesinvarioustypesofcommunicationskillsaspartoftheiremployeetrainingprograms.Herearesomeofthemosteffectiveinterpersonalcommunicationskillsthatareimperativetomastertheartofcommunication.
ListenCarefully
Thisisthefirstandtheforemostcommandmentforeffectivecommunicationskills.Acrucialparameterignoredincommunicating,listeningisvitalforunderstandinganddecipheringwhattheotherpartyistryingtosay.Donotcommitthemistakeofthinkingthatcommunicationisonlyaone-waystreet.Apartfromspeakingyourmindout,communicationisalsoaboutlisteningcarefully.Focusonwhattheyaresayingandreflectonthatconversationlater.Thiswillsendoutamessagetothemthatyouaregraspingtheirpointandtheyshoulddothesamewhenyouarespeaking.Besidesthat,beimpartialwhilelistening.Don'tjumpintoconclusionsandexpressyourviewswithoutlisteningtotheotherperson.Youhavethelibertytoaskquestionstothepersoncommunicatingtoyoubutdon'tinterruptinthemiddleofhissentences,becauseinterruptingisthemostobvioussymptomofpoorattention.
GatherYourThoughts
Beforeyouarereadytotalktotheintendedpersonoraddressagroupofpeople,youshouldhaveaclearvisionaboutwhatyouaregoingtotalkabout.Logicisthemethodbywhichyouassembleideasintoacoherentstructure.It’sthelogicthatmakesthestructureofyourideaspersuasive.Soyoumusthaveanumberofkeyideasthatsupportthemessageyouhavechosen.Ideally,theyareanswerstothequestionyoucanimagineyourlisteneraskingwhenyouutteryourmassage.Although,aprintedcopyofaspeechmaynotbealwaysnecessary,highlightingafewimportantissuesinyourmindisamust.Thiswillhelpyoutoremainfocusedthroughoutyourcommunicationandalleviatethepossibilitiesofdriftingawayfromthemainissues.Youcanmakeamentalnoteofanythreeimportantissues,sothatevenifyoufumblewithone,youcanhavetheothertwotobackyouup.
Expression
Honestyisveryimportanthere.Wheneveryouareexpressingyourself,talkingtruthfullyandhonestlywillsendoutasignalthatyoutrustyouraudience.Speakclearlyandproperly.Alsotryto
bepreciseaboutthesubjectthatyouarespeakingon.Besides,choosingofwordsisthemostimportantpartofanycommunication.Thereisnoneedtogoforfl
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