Listen this way 4Unit18 听力原文.docx
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Listen this way 4Unit18 听力原文.docx
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Listenthisway4Unit18听力原文
Unit1ShoppingandBankingOnline
PartⅠGettingready
AThefollowingwordswillappearinthisunit.Listencarefullyandstudythedefinitions.
1.refund:
2.expiry:
3.transaction:
4.cyberspace:
5.dispatch:
6.boom:
7.rebound
8.turmoil:
9.outstrip:
10.club:
BListentothereport.Writedowneverywordasadictation.Itwillbereadthreetimes.Firstreading,readfrombeginningtoend.Secondreading,readwithpauses.Thirdreading,globalreadingagain.
Accordingtoamarketresearchgroup,childrenandteensarethehottestsourceofgrowingInternetsalesandwillaccountforsomeUS$1.3billionofecommerceby2002.
Teens(13-18yearsold)andchildren(5-12yearsold)arenowthetwolargestgrowthsectorsoftheInternetpopulation,andarespendingmoremoneyonline.Theresearchfirmsaidthatby2002some21.9millionchildrenand16.6millionteenswouldbeonline.
C.Listentoanewsreport.Supplythemissinginformation.
Consumerswhowanttoshoponlinearesuggestedtobearthefollowingthingsinmind:
Evaluatethesite.Alwaysbuygoodsfromwell-knownandtrustworthycompanies.Dealwithcompanieswhichoffercustomerservice,acomplaintsprocedureandhavearefundpolicy.
Talktomerchant.E-mailandwaitforreponses.Takedowntheaddressesandphonenumbersofthosecompaniesandmakesuretheyarerealbycallingthemupbeforebuyinganyproductsandservices.
Ensuresecureconnection.Sincebuyersmustsubmitpersonalinformationlikenumberandexpirydateofthecardtherearefearsoversecurity.Dealwithsitesthatapplystrictsafetymeasuresthatrequireshopperstogivespecificdataknownonlytocardholdersbeforemakingthetransaction.
Beextracarefulatacybercafeorotherpublicconnection.
PartⅡNetshoppingunderfire
AListentothereport.Supplythemissinginformationaboutthemainproblemsofonlineshoppingfoundbythesurvey.
Thereisanurgentneedfore-commercerulestoboostconfidenceinbuyingonline.ConsumersInternational,afederationof245consumerorganizations—includingtheUK'sConsumersAssociation—saiditssurveyshowedthattherewerestillobataclestoshoppingonlinewithcompletetrust.
Thestudy,fundedbytheEuropeanUnion,involvedbuyingmorethan150itemsfrom17countries.Eachconsumerorganizationtakingparttriedtofindonesiteinitsowncountryandoneabroadtobuyaselectionofitems.Theseincludedadictionary,adoll,jeans,ahairdryer,computersoftwareandhardware,chocolatesandchampagne.
Thekeyfindingswere:
•Eightoftheitemsorderedtookmorethanamonthtoreachtheirdestinationandatleast11(eightpercent)neverarrived.
•Manysitesdidnotgiveclearinformationaboutdeliverycharges.
•Only13%ofthesitespromisedthattheywouldnotsellcustomers'personalinformationontoathirdparty.
•Only53%ofthecompanieshadapolicyonreturninggoods.
•Only65%ofthesitesprovidedconfirmationoftheorderandonly13%toldcustomerswhentheirgoodshadbeendispatched.
•Intwocases,customersarestillwaitingfortheirmoneybackmorethanfourmonthsafterreturningtheirgoods.
LouisSylvan,vice-presidentofConsumersInternational,said,"Thisstudyshowsthat,althoughbuyingitemsovertheInternetcanbenefittheconsumerbyofferingconvenienceandchoice,therearestillmanyobstaclesthatneedtobeovercomebeforeconsumerscanshopincyberspacewithcompletetrust."
ChrisPhilips,MarketingManagerataLondonbasede-commercesecuritycompanycommented,"Thisstudyconfirmsthedifficultiesofestablishingconsumers'trustintheInternetasashoppingexperience.WithstatisticsliketheseandVisaclaiming47%ofdisputesandfraudcaseswereInternet-related,itislittlewonderthatInternetcommerceisnotproducingtheprofitspredictedtwoorthreeyearsago.Trusttakestimetobuild,andtheInternetwillnotmatureasaretailchanneluntiltrustedbrands,likethebanksforexample,starttoofferwaysofsupportingtrustrelationshipswithguaranteespaymentandservice."
InSeptember,theOrganizationforEconomicCooperationandDevelopmentwillholdameetingtodiscussasetofinternationalguidelinesforelectroniccommerce.
PartⅢBankingathome
AListentoadescriptionoftoday'sbankingservices.Completetheoutline.
Outline
Manypeopledislikewalkingtothebank,standinginlonglines,andrunningoutofchecks.Theyaredissatisfiedwiththeirbank'slimitedhours,too.Theywanttodosomebankingatnight,andonweekends.Forsuchpeople,theirproblemsmaysoonbeover.Beforelong,theymaybeabletodotheirbankingfromthecomfortoftheirownhome,anyhouroftheday,anydayoftheweek.
Manybanksarepreparing"onlinebranches,"orInternetoffices,whichmeansthatpeoplewillbeabletotakecareofmuchoftheirbankingbusinessthroughtheirhomecomputers.Thisprocessiscalledinteractivebanking.Attheseonlinebranches,customerswillbeabletoviewalltheiraccounts,movemoneybetweentheiraccounts,applyforaloan,andgetcurrentinformationonproductssuchascreditcards.Customerswillalsobeabletopaytheirbillselectronically,andevene-mailquestionstothebank.
Banksarecreatingonlineservicesforservalreasons.Onereasonisthatbanksmustcompeteforcustomers,whowillswitchtoanotherbankiftheyaredissatisfiedwiththeservicetheyreceive.Theconvenienceofonlinebankingappealstothekindofcustomerbanksmostwanttokeep—peoplewhoareyoung,well-educated,andhavegoodincomes.Banksalsowanttotakeadvantageofmoderntechnologyastheymoveintothetwenty-firstcentury.
Onlinebankingmaynotbeappropriateforeveryone.Forinstance,manypeopledonothavecomputersathome.Otherpeopleprefertogotothebankandhandletheiraccountsthetraditionalway.Eventhoughonlinebankingmaynevercompletelyreplaceawalk-inbank,itisaservicethatmanycustomersaregoingtowanttouse.
PartⅣMoreaboutthetopic:
AsiaSeesBoominE-commerce
E-commerce,orelectroniccommerce,isthedirectuseofinformationtechnologyfortransactionsbetweenthesupplierandtheclient.Therearetwotypesofe-commerce:
businesstobusinessandbusinesstoconsumer.
Listentothereport.Completethechart.
AsiansarefastcatchingontoInternetshoppingbutmostofthespendingisinbusiness-to-businesselectroniccommerce,whichlookssetforexplosivegrowthastheregionreboundsfromfinancialturmoil,expertssay.
AccordingtoaforecastissuedbycreditcardgiantVisaInternational,consumere-commerceworldwidecouldtopUS$100billionby2002,ofwhich10billionwouldbegeneratedintheAsia-pacificregion.
ItwouldbeadramaticrisefromtheestimatedUS$900milliongeneratedintheregionthisyearandjustUS$300millionin1998.
"Thisregionisexperiencingquitesignificantgrowth,"MarkCullimore,directorofemergingtechnologiesforVisaintheregion,toldreporters.
"Wethinkthatamongthosecommunitiesthatareenabled,wherepeoplehavePCs,thereisactuallyverygoodusage.Singaporeisaverygoodexample,"hesaid.
Butforecastsshowelectroniccommerceamongcompanies,banks,governmentagenciesandotherinstitutionswillfaroutstriptheconsumervariety.
Visasaysbusiness-to-businesstradingovertheInternetisexpectedtoexceedUS$1trillionworldwideannuallyby2003,withAsia-Pacificmarketsaccountingfor20%ofthetotal.
E-commercetradingallowsbusinessestoreachawidermarketwhilecuttingcosts,savingtimeandeliminatingtonsofpaperwork.
Bige-commerceplayersarenowpositioningthemselvesintheAsia-Pacificregiontocashinwhentheanticipatedboomcomes.
Unit2HotelorB&B?
PartⅠGettingready
AThefollowingwordsandphrasewillappearinthisunit.Listencarefullyandstudythedefinitions.
1.proportion:
2.brochure:
3.transmission:
4.bestbet:
5.quote:
6.terrace:
7.release:
8.resort:
9.thermal:
10.workout:
BListentothedialogue.Writedownallthenumbersoftheproportionsoftourists.
A:
Goodmorning.I'dlikesomeinformationabouttouristfigures,please.First,aboutaccommodation.Whatproportionoftouristsstayinhotels?
B:
Well,inanaverageyear60%oftouristsstayinhotels,butthisyear35%arestayinginhotels.
A:
Whatproportionoftouristsstayinholidaycamps?
B:
Well,inanaverageyear20%oftouristsstayinholidaycamps,butthisyear45%arestayinginholidaycamps.
A:
Now,aboutplacesvisited.WhatproportionoftouristsvisitEurope?
B:
Well,inanaverageyear80%oftouristsvisitEurope,butthisyear60%arevisitingEurope.
A:
AndwhatproportionoftouristsvisittheU.S.A.?
B:
Well,inanaverageyear15%oftouristsvisittheU.S.A.,butthisyear30%arevisitingtheU.S.A..
A:
Now,aboutmethodsoftransport.Whatproportionoftouristsgobyplane?
B:
Well,inanaverageyearabout70%oftouristsgobyplane,butthisyearabout50%aregoingbyplane.
A:
Whatproportionoftouriststaketheirowncar?
B:
Well,inanaverageyearabout20%oftouriststaketheirowncar,butthisyearabout30%aretakingtheirowncar.
A:
Thankyouverymuchforyourhelp.
C.ListentotheconversationbetweenaclerkinaHotelReservationsBureauandatourist.Completethechartabouttheinformationonthefourhotels.Thencompletethefollowingfiveexplanations.
C—ClerkT—Tourist
C:
…sohere'sabrochurewiththehotelsinMidford.Itgivesyoualltherates…
T:
I'msorry,myEnglishisn'tsogood.Canyouexplainthistome?
C:
Yes,ofcourse.FirstofallwehavetheCastleInn…here…it'sthecheapest.Itwillcostyouonly£12forasingleroomand£15foradouble.Thepriceincludescontinental
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