跨文化商务沟通整理.docx
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跨文化商务沟通整理.docx
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跨文化商务沟通整理
跨文化商务沟通期末考试的复习内容
一、单选题(10题×2分=20分)
1、__A____iscalledinterracialcommunication。
A.ThecommunicationbetweenAfricanAmericansandEuropeanAmericans.
B.Thecommunicationbetweentwopeople‘
C.Communicationwehavewithourselves
D.Interactionsamongpeoplefromdifferentnations.
2、Thenailthatsticksupgetshammereddownisaproverbrevealing____.
A.individualismB.collectivismC.self-centeredD.independence
3、Thecolourredmeansprosperity(繁荣、兴旺)in___D_____.
A.AmericanB.EnglandC.SpainD.China
4、“Yellowdog”refersto___C___inEngland.
A.someonewhoishappyB.Someonewhoisbrave
C.Someonewhoiscoward(卑鄙的)D.Someonewhoissad.
5、A:
ThankyousomuchforwhatyouhavedoneformeandIreallyappreciateyourkindness.
B:
___C_____(IfyouwereB,whichofthefollowingyouwouldchooseasapoliteandproperanswer)
A.It’smydutytodoso.B.No,it’snothing.
C.It’smypleasure.D.It’swhatIShoulddo.
6、___C___isnotoneofthecountrieswithhigh-contextcommunication.
A.ChinaB.MexicoC.CanadaD.Japan
7、__D_____belongstolowuncertaintyavoidance.(不确定性回避)
A.Peopledevelopmanyrulestocontrolsocialbehaviors.
B.Peopletendtoworryabortthefuture.
C.Peoplehaveahighlevelofanxiety.
D.Peoplebelieveinacceptingdissentamongculturalmembers.
8、___C____tendstobefeminine(娇柔倾向)country.
A.JapanB.EnglandC.DenmarkD.Germany
9、Owl(猫头鹰)isthesymbolofmisfortune(不幸)in___D____。
A.AmericanB.EnglandC.SpainD.China
10、___D____adoptsmonochromic(单向计时制)timesystem.
A.ChillB.BrazilC.ArgentinaD.England.
1.____C___iscalledintrapersonalcommunication.
A.ThecommunicationbetweenAfricanAmericansandEuropeanAmericans。
B.Thecommunicationbetweentwopeople。
C.Communicationwehavewithourselves。
D.Interactionsamongpeoplefromdifferentnations.
2.“Thenailthatsticksupgetshammereddown”isaproverbfrom_A____
A.JapanB.AmericanC.GermanyD.England
3.“Aredragtoabull”(火冒三丈)maystemfrom___D____.
A.AmericanB.EnglandC.SpainD.China
4.Thecoloryellowmeansyoungin__A_____.
A.AmericanB.JapanC.SpainD.China
5.__B_____isnotoneofthecountrieswithlow-contextcommunication.
A.AmericanB.MexicoC.CanadaD.Germany
6.___A____belongstohighuncertaintyavoidance.
A.Peopledevelopmanyrulestocontrolsocialbehaviors.
B.Peoplearewillingtoacceptchangeandtakesrisks.
C.Peoplehaveahightoleranceforuncertaintyandambiguity.
D.Peoplebelieveinacceptingdissentamongculturalmembers.
7.___A____tendstobemasculine(阳刚倾向)country.
A.JapanB.HollanC.DenmarkD.Thailand
8.___C____adoptspolychronic(多项计时制)timesystem.
A.CanadaB.GermanyC.ArgentinaD.England
9.Cowisworshipedin___A____.
A.IndiaB.AmericaC.GermanyD.Japan
10.Theword“Hippie”isfrom___D____.
A.EnglandB.JapanC.CanadaD.America
二、TrueorFalse.判断正误(10题*2分=20分)
1.Japanesecultureprefersdirectnessandface-cavingbehaviors.
2.It’snormaltopointthesolesofyourshoesorfeettowardstheotherpersonwhenyousitinIndonesia.
3.Americanshighlyvaluepositivenonverbaldisplaysandtypicallyregardsomeonewhosmilesasmoreintelligentthansomeonewhodoesnot.
4.Allpeopleofthesamenationalitywillharethesameculture.
5.Culturecanbeseenassharedknowledgewhatpeopleneedtoknowinordertoactappropriatelyinagivenculture.
1.Encodingistheprocessofputtingideasintosymbols.
2.Althoughculturesdochange.mostchangesaffectsonlythesurfacestructureoftheculture.
3.Cultureisastatic(静态的)entitywhilecommunicationisadynamicprocess.
4.WomenarefrequentparticipantsonaJapanesenegotiationteam.
5.WesternwomenusuallylikeChinesetotouchtheirbodiesorsmallchildren.
6.Culturalmistakesaremoreseriousthanlinguisticmistakes.Thelinguisticmistakemeansthatsomeoneisnotfullyexpressinghisorherideawhileculturalmistakescanleadtoseriousmisunderstandingandevenill-feelingbetweenindividuals.
7.One’sactionsaretotallyindependentofhisorherculture.
8.Allculturesrequireandvaluepoliteness,butthewaysinwhichpolitenessisachievedmayvarysignificantly.
9.Ininformalsituations,alargenumberofcompliments(恭维)areusedtomakepeoplefeelcomfortable.
10.“Dragon”meansthesametothewesterneras“龙”totheChinese.
三、名词解释(5题*3分=15分)
1、interculturalcommunication6、powerdistance.√
2、Collectivism7、nonverbalcommunication
3、values√8、individualism
4、masculinity√9、femininity
5、polychromictimesystem√10、Monochromictimesystem√
具体解释:
1.Interculturalcommunication:
face-to-faceinteractionsamongpeopleofdiversecultures.
2.Collectivism:
Asocietylowindividualismwouldlikelyendorse,harmony.socialorder,conformityingrouprelationships,deferencetogroupnorms,familyrelationshipandloyaltytoconsensusview.points
3.values:
valuescanbedefinedasbroadpreferencesconcerningappropriatecoursesofactionoroutcomes.Assuch,valuesreflectaperson'ssenseofrightandwrongorwhat"ought"tobe.,”Equalrightsforall","Excellencedeservesadmiration",and"Peopleshouldbetreatedwithrespectanddignity"arerepresentativeofvalues.Valuestendtoinfluenceattitudesandbehavior.
4.Masculinity(阳刚倾向):
referstoakindofvaluesthatthesocietyadvocatesthedominanceofthemasculinecharacteristicssuchasdecisiveness,assertiveness,andcompetitiveness,traitsthatreflecttraditionalmanlyvaluesofcontroloverevents.
5.Polychromictimesystem(多向计时制):
Polychromictimesystemisakindofviewpointandattitudetowardtime,whichmeansthatseveralthingsarebeingdoneatthesametime.
6.Powerdistance:
canthereforebedefinedastheextenttowhichthelesspowerful.Membersofinsititutionsandorganizationswithinacountryexceptandacceptthatpowerisdistributedunequally.
7.Nonverbalcommunication:
(非语言交际)iscommunicationthroughmeansotherthanlanguage---forexample,facialexpressionpersonalspace,eyecontact,useoftime,andconversationalsilence.
8.Individualism:
thisdimensionmeasurethedegreetowhichasocietyvaluesindependentinitiativetocollectiveeffort.
9.Femininity:
(娇柔倾向)feminineorienlationsfocusonnurturingrelationshipsandhumaninteractions.Theydisplaylimitedemphasisoncompetitivedominance.
10.monochromictimesystem:
monochromictimesystemisakingofviewpointandattitudetowardtime,whichmeansthatthingsshouldbedoneoneatatime,andtimeissegmentedintoprecise,smallunits.
四、简答题(5题*5分=25分)
1、Whatisnoiseincommunication?
√
2、Whatarethecharacteristicsofculture?
3、HowmuchdoyouknowaboutJapanesepeople?
Andhowcanyoucommunicatewellwiththem?
√
4、Whatishigh-contextcommunication?
√
5、WhatistheChinesedream?
√
6、Whatarethecomponentsofcommunication?
√
7、Whataretheingredientsofculture?
√
8、Whatislow-contextcommunication?
√
9、HowmuchdoyouknowaboutGermanPeople?
Andhowcanyoucommunicatewillwiththem?
10、WhatisAmericanDream?
1.Whatisnoiseincommunication?
Thetermnoisetechnicallyreferstoanythingthatdistortsthemessagethesourceencodes.Noisecanbeofmanyforms:
externalnoisecanbethesights,sounds,andotherstimuilthatdrawyoueattentionawayfromthemessage.Havearadioonwhilereadingisexternalnoise.internalnoisereferstoyourthoughtsanffeelingsthatcaninterferewiththemessage.
2.Whatarethecharacteristicsofculture?
Sixcharacteristicsofcultureareofspecialimportancetointerculturalcommumication:
(1)cultureislearned
(2)cultureistransmissible.(3)cultureisdynamic.(4)cultureisselective.(5)thefacetsofcultureareinterrelated.(6)cultureisethnocentric.
3.howmuchdoyouknowaboutJapanesepeople.Andhowcanyoucommunicatewellwiththem?
Japanesepeopleareverypoliteandtheyareverypatientinbusiness,theydon'tliketalkativepersonsandtheyneverrefuseothersdirectly.Basedontheknowledge,iwilltrytoconfirmtotheircharacteristics.iwillnottalktoomuchandtooquicklywhencommunicatingwiththem,iwillbepoliteandpatientandtrytogettheimpliedmeaningfromtheotherparty,ifnecessaryiwillasktheminaverydirectlyandpolitely.
4.Whatishigh-contextcommunication?
Itisakindofcommunicationstyleinwhichthemeaningrelyheavilyonhidden,implicit,contextualcuessuchasnonverbalbehavior,socialcontext,andthenatureofinterpersonalrelationships.Thefocusisonthemeaningbetweenlines,andthereceiverisrequiredtocatchtheimpliedmeaningofthespeaker.
5.WhatistheChineseDream?
ChineseDreamisatermpopularizedAfter2013withinChinesesocialistthoughtthatdescribesasetofpersonalandnationalidealsinthePeople’sRepublicofChinaandtheCommunistPartyofChina.Itisusedbyjournalists,governmentofficials,andactiviststodescribetheroleoftheindividualinChinesesocietyaswellasthegoalsofthe“Chinesenation”,Thedreamisdescribedas“nationalrejuvenation,improvementofpeople’slivelihoods,prosperity,constructionofabettersocietyandastrengthenedmilitary.
6.whatarethecomponentsofcommunication?
Theyare:
source,encoding,message,
channel,noise,receiver,decoding,receiver/response,feedbackcontext.
7.whataretheingredientsofculture?
Culturesmaybeclassifiedbythreelargecategoriesofelements:
artifacts(man-madethings),concepts(suchbeliefsandideasinpeople'smind)andbehaviors(humanbeing'sactivitiesandactions)
8.whatislow-contextcommunication?
Itisakindofcommunicationstyleinwhichthemeaningofthemessageisexpectedtobeexplicit,direct,andunambiguous.
Thespeakerisrequiredtoexpressthemeaningasclearaspossible.
whatispowerdistance?
Thisdimensionmeasuresasociety'semphasisonhumani
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