银行服务外文翻译做好随时随地的承诺.docx
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银行服务外文翻译做好随时随地的承诺.docx
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银行服务外文翻译做好随时随地的承诺
中文3825字
Makinggoodonthe"anytime,anywhere"promise
(Meleis,Sherie.ABABanking,2010.2(4):
36-38)
Howsomebankskeeptheirwebexperiencefreshandflexible,pushedbymobiledevelopments
Onarecentblustery,winterafternoontwostaffersofnearly$160millionassetsLegenceBankbasedinEldorado,Ill.,chattedonthephonewithABABJaboutitsfreshlookingwebsite.ItmakesuseofarotatingcenterbannerthatfeaturesitsSmartBusinessChecking,acharityoriented,thirdpartycheckingbrandcalledKasasa,aBoomerangBucksrewardprogram,andatradepublicationcoverarticletrumpetingitscan-doapproachtomakingsmarthiresandmotivatingstaff.
Thiswasenoughformationtosinkalandingpageofold,butwithFlashandsimilartechnologies,allofthemessagingstreamedalong,stayinglongenoughinthevisualfieldonlytotantalize.(Eachproductpagefeaturesa"Tellmemore"emailgeneratoror"ApplyNow"linktogenerateleadsorapplications.)Whenitsearchedforapartnertohelpupdatethesitein2007,Legencewasinterestedinmakingthesitelookmodernwhilesignalingthebank's"with-it-ness."Transactionsneededtobekeptintuitive.Designedin2008byAustinbasedFirstROI,theLegencesitenowsucceedsonthoseterms,notesVickiCommiskey,seniormarketingandcommunicationscounsel.
"Ifthere'sanopportunitytoprovideausefulservice,wewanttomakeithappen,"shesaid.WayneGarret,vice-presidentofITchimed"in:
"We'realwaysonthehuntforgoodvendorstopartnerwithtodomorewiththechannel."
Big-banksitesnotalwaysbetter
Thankstoaface-offamonginternetvendorstoimproveproductofferingsasanextensionoftheircoreprocessingservices,theolddividebetweenbigbankandcommunitybankcapabilityisclosing.Oftheconsolidatedbaseofvendorsthatremain,channelproductsaremeetingcommunitybankneeds.
TakeFarmersStateBankofMunith,Mich.LaurieGoodlock,directorofmarketing-certifiedfinancialservicesatthe$62millionassetscommunitybank,says,"wedon'thaveFlashorflashinessonourwebsite.Itwouldn'tfitourimageandbrand."Yetthesimpleexteriorhousesasophisticatedsite.Thebankoffersinternetbanking,billpayment,andmobilebankingfromFundsXpressFirstData.
GoodlockadvertisedFarmersStateBank'smobilebankingwithbannersatbranchlocationsandwithadirectmailing."Wearejuststartingtogethighspeedinternetaccessandweneedmoretowerstomakemobileservicemorewidelyadoptedhere,"shesays.
Still,thebankwantedtomoveslightlyaheadofthetechnologycurveinGoodlock'sregionbecauseshethinksthatsuchmoveswillreachtomorrow'sbankcustomers.Forthatreason,sheisalsothinkingaboutexperimentingwithTwitterandFacebook."Ourofficialtaglineis'Thebankwhereyoufeelathome',"Goodlocksays.Naturally,iftomorrow'scustomersfeelathomeintheso-calledremotechannels,thenthat'swhereshe'dliketobe.
Althoughsiteexperiencesvary,generally,mobileandinternetchannelsareeachundergoingrapidincrementalchange.Oncethoughtofasmerelyanextensionofawebsite,mobileisbeginningtobeit'sown"thing,"literallyandfiguratively,certainlyinthemindofthecustomer.
Atthesametime,theinternethasflowered.Infiveshortyears,internetbankinghasbeenaffectedbyWeb2.0,theriseofrichinternetapplications(RIA),andotheradvancesthatmakethewebexperienceclosertowhatpeopleexpectfromtheircomputerdesktopsoftware.
Rapidchangeinsmallsteps
Asaresult,static,crowdedsitesaregivingwaytosomethingmoreflexibleandinforming.Yet,thehunttoaddvalueneverceasesnorshouldit,sayexperts.
Criticsofthesechannelscontinuethecallforanonstopadvancementindesignandcapabilitiesincludingdoingmorewithactionablealertsastheyurgebankstodomorewithtechnologyandcomplainthatchangeisn'tcomingfastenough,norisitassignificantasitcouldbe.
Theeraofthebankingtransactionisout,theysay;thetimeofthevalueplayshouldbeusheredin,includinguseofpersonalfinancialmanagement(PFM)tools."Banksneedtobethinkingaboutwhat,beyondstorageofmoney,theycandoforcustomers,"saysMarkSchwanhausser,aresearchanalystwithJavelinStrategyandResearch,Pleasanton,Calif.(NearlyeveryonementionedthebuzzaroundPFMandsitessuchasMafreeonlinemoneymanagementsitethatboastsmorethanonemillionusers-andmostexpertswerecertainthatitwasadevelopmentthatwouldhavelegs.)
Mostbankstendtofavoramoremeasuredapproachtotheirwebsiteupgrades,bothforcompliancereasonsandbecausetheydon'tliketodisruptcustomerswithunnecessarychange.
"Whenyou'vetrainedyourcustomerstostepthroughacertainprocess,andthenyouchangeit,thatcanbetheequivalentofwhenyourlocalgrocerystorealtersthelayoutand
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