国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案.docx
- 文档编号:4518769
- 上传时间:2022-12-01
- 格式:DOCX
- 页数:12
- 大小:20.67KB
国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案.docx
《国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案.docx》由会员分享,可在线阅读,更多相关《国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案.docx(12页珍藏版)》请在冰豆网上搜索。
国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案
国家开放大学《管理英语3》形考任务单元自测7试题答案
一、(答案在最后)
题目:
—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving?
—___________thequalityofthematerialhasnotalwaysbeenuptostandard.
:
Ibelieve
;I'mafraid
;Ithink
题目:
—Howiseverythinggoing?
—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.
:
Youcanjustlook
;Asyoucansee
;Pleasejustlookaround
题目:
—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.
—____________,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell–it'soursitepolicy.
:
Good
;You'rewelcome
;Certainly
题目:
—________________aboutitnow?
—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.
:
What'stheplan
;What'sbedoing
;What'sbeingdone
题目:
AChinesecompanyisgoingto_______overthewell-knownJapanesecompanyTOSHIBACorporation.
:
get
;take
;turn
题目:
Applealmostlostitsdominanceinthesmartphonemarket________itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.
:
when
;that
;where
题目:
—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem.
—Right,ofcourse.___________________
:
I'llgetonitrightaway.
;Igotitnow.
;Iunderstandperfectly.
题目:
I'mgoingtohavea________withMarkaboutthisissuetomorrow.
:
speech
;sentence
;word
题目:
Let'sgo______thereportsonthelatestwork.
:
over
;with
;to
题目:
Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.
:
was
;are
;were
题目:
Ournewschoolbuildingis__________construction.
:
under
;in
;having
题目:
Propercontrolsthatshould________________developedaspartofroutinesafetyprocedureswerenotinplace.
:
hasbeen
;havebeen
;be
题目:
Theproductsofthiscompanyarealways_________tostandard,theyhaveverystrictqualitycontrolprocess.
:
close
;down
;up
题目:
Thenthesituation_____________worsebyhumanerrorbecauseofthelackofpropertraining.
:
was
;wasmade
;hasbecame
题目:
Unluckily,someQualityManagementSystemfailures_____________headlines.
:
domake
;doesmake
;donotmake
二、翻译
为下面的句子选择正确的翻译(每题10分)。
操作提示:
通过题干后的下拉框选择题目的正确答案。
1.Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.()
A.质量控制是一系列确保提高产品质量的服务行为。
B.质量控制是确保和提高产品和服务质量的一系列行为。
C.质量控制是一系列确保和提高产品质量及服务的行为。
2.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.()
A.统计质量控制的目标在于收集数据以便不断地改进制造工艺。
B.统计的目标在于质量控制,收集数据以便不断地改进制造工艺。
C.统计质量控制的目标在于收集数据,不断地允许改进制造工艺。
3.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.()
A.员工介入、员工参与以及团队合作是绝对的必须有的东西,如果要创造高质量的工作环境。
B.如果要创造高质量的工作环境,员工介入、员工参与以及团队合作被视为绝对的必要条件。
C.如果高质量的工作环境要被创造出来,绝对的必须条件被视为员工介入、员工参与以及团队合作。
4.Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.()
A.它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。
B.美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。
C.1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。
5.Doorwaysoffernogreaterprotectionthananyotherarea.()
A.出入口的保护作用比其他区域的更强大。
B.出入口的保护作用不比其他区域强大。
C.出入口的保护作用不能与其他强大区域相比。
二、听力理解
点击听对话录音,根据对话内容判断正误(每题10分)。
操作提示:
句子正确选择下拉选项框为T;句子错误选择下拉选项框为F。
1.Mikeismetbyanengineerattheconstructionsite.()
2.Theconstructionsitedoesn'tlookverybusy.()
3.Mikedoesn'tinspectthewholeconstructionsite.()
4.Itisnotthefirsttimetheconstructionsitebeinginspected.()
5.Fraserknowsclearlyhowthequalityiscontrolledattheconstructionsite.()
二、听力理解
听对话录音,根据对话内容,找出COLUMNA中的各方是如何应对产品质量问题的(每题10分)。
操作提示:
通过下拉框选择题目的正确答案。
COLUMNA
COLUMNB
1.Customers
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
2.Thestore
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
3.Thepurchasingdepartment
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
4.Themanager
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
5.Frank
{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}
二、听力理解
听对话录音,根据对话内容完成下方题目(每题10分)。
操作提示:
通过题干后的下拉框选择题目的正确答案。
1.Whatistheproducttheyaretalkingabout?
()
A.Skirts.
B.Shirts.
C.Materials.
2.Whatistheproblemwiththeproduct?
()
A.Quality.
B.Color.
C.Quantity.
3.Whofirstfindsouttheproblem?
()
A.Thesupplier.
B.Thecustomer.
C.Thestore.
4.Whofirstreceivesthecustomer'scomplaints?
()
A.Thesupplier.
B.Themanager.
C.Thestore.
5.Whatisthesourceoftheproblem?
()
A.Thepurchasingdepartment.
B.Thestore.
C.Thesupplier.
二、完型填空(每空10分)。
操作提示:
通过题目中的下拉选项框选择恰当的词语补全填空。
TotalQualityManagement(TQM)
TotalQualityManagement(TQM)isa{comprehend;comprehensive;comprehension}andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices{with;through;in}ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization{or;and;as}maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,{among;besides;including}schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement{from;to;at}thecustomer'spointofview.
二、阅读理解
阅读下面的文章,根据文章内容判断文章后的句子是正确(T)还是错误(F)。
NOTABLEQUALITYMANAGEMENTFAILURES
AQualityManagementSystem(QMS)shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.
WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmet,customersmightbeupset;managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-spread.Unluckily,someQualityManagementSystemfailuresdomakeheadlines.
Herearethreecasesoffamousqualitymanagementfailures:
3MILEISLAND
TheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979. Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.
FORDPINTO
The FordPinto isthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.autoindustrydecidedtospendthe1970srestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.
IPHONE4
ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall–notagreatfeatureforahandhelddevicemainlyusedtomakecalls. MeanwhileApplecontinuedtodenyorminimizetheproblem. Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoavoluntaryrecalltocorrecttheproblem.
Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.
操作提示:
句子正确选择下拉选项框为T;句子错误选择下拉选项框为F。
1.providewelldesignedproducts.()
2.placecompany'sinterestatthefirstplace.()
3.understandcustomerneeds.()
4.satisfyallemployees'requirements.()
5.producequalifiedproducts.()
二、阅读理解
阅读下面的文章,根据文章内容选择题目答案。
(每题10分)
THEHISTORYOFQUALITYCONTROL
Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.
Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead,heproposedaprocessknownas'statisticalqualitycontrol'.Itwouldusecloselymonitoredperformancemeasur
- 配套讲稿:
如PPT文件的首页显示word图标,表示该PPT已包含配套word讲稿。双击word图标可打开word文档。
- 特殊限制:
部分文档作品中含有的国旗、国徽等图片,仅作为作品整体效果示例展示,禁止商用。设计者仅对作品中独创性部分享有著作权。
- 关 键 词:
- 管理英语3 电大 管理 英语 单元 自测 国家 开放 大学 任务 试题答案