《海上酒店基础知识》讲义1.docx
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《海上酒店基础知识》讲义1.docx
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《海上酒店基础知识》讲义1
《海上酒店基础知识》讲义1
序言
Subject:
Preface
Timeofteaching:
2periods
Aimsofteaching:
Makestudentsunderstandwhat“maritimehotel”is,thedevelopmentstatus
oftheinternationalcruiseindustryandtheemploymentsituationofmaritimehotelstudents.
Focalpoints:
a.Thedevelopmentstatusoftheinternationalcruiseindustry;
b.Theemploymentsituationofmaritimehotelstudents.
Methodsofteaching:
a.Bilingualteaching;
b.Applyalargenumberofdatatoexplain;
c.Showsomepicturesofdifferentcruiseships.
Processofteaching:
“海上酒店”是旅游船的专业术语,它是集“吃、住、行、游、购、娱”为一体的水上流动饭店,除了具备陆上酒店的一般功能外,还具有交通功能和流动功能。
随着世界经济的发展,人们生活水平的不断提高,自八十年代以来,世界游船业以每年7%的速度递增,近几年来,更是呈加速增长的态势,国内沿海游船和内河游船特别是长江游船旅游也日益成熟和完善,对海上酒店的管理和服务人员的素质要求越来越高,尤其需要既有理论知识又有实际操作技能,还要熟悉船舶水上知识和精通外语的复合型人才。
经过深入调查研究和实地考察,海上酒店专业人才无论是在国际上还是在国内都具有良好的就业前景。
1.国际海上酒店业人才就业状况。
2001年,为了发展我国海上酒店教育和培训,我们代表学院应邀参加了2001年5月8日~11日在伦敦召开的世界海上酒店大会,几乎世界上所有的游船公司和海上酒店教育培训机构都派代表参加了此次盛会,通过参加这次大会,我们获得不少关于海上酒店方面的信息。
2001年世界上已投入营运的大型海上游船就有300艘,2002年新增大型游船11艘,2003年新增10艘,2004年将新增7艘。
根据统计和研究,每艘游轮上海上酒店部门员工所占比例最大,为70.16%,其他部门员工所占比例依次为:
行政管理部门为3.49%,驾驶部门为6.46%,轮机部门为9.63%,娱乐部门为9.95%,医疗部门为0.32%。
2001年在世界游轮上就业的海上酒店员工有十万五千人,2001~2004年就需新增海上酒店员工十万人,仅海上酒店初级工每年需增7000余人,这些员工绝大部分都来自发展中国家。
从这些数字不难看出,世界游船业对海上酒店人才的需求量日益增大。
2.国内海上酒店业人才就业状况。
国内海上酒店业市场以长江和三峡为重心。
70年代末,80年代初,长江开始对外开放,长江游船由外事接待向旅游接待转变,随着改革开放的深入,长江三峡吸引了大批海内外游客,客流量的增加推动了长江旅游的发展,经营长江三峡旅游的游船不断增多。
据统计,目前长江上从事涉外旅游的游船公司约20家,共计58艘豪华游轮。
以每艘平均配备100位海上酒店人员计(三星级游船一般标准),共需海上酒店人员5800人,加上海上酒店人员具有流动性大的特点,长江游船市场在海上酒店服务和管理人才上将会有一个长期而迫切需求。
而且,随着以长江轮船总公司为代表的从事长江客船运输的企业将客轮逐渐改造为旅游船,实现普通客运向大众旅游的转变,长江沿线从事旅游业务的船舶将进一步地增多。
不仅如此,随着国内外经济的发展,长江旅游秩序的整顿,中国加入WTO,申奥、申博的成功,三峡工程的兴建,国际经济一体化进程的加快,长江游船旅游的前景将越来越光明,对海上酒店业人才的需求将越来越大。
另外,由于香港、澳门的回归,我国近海海上酒店业也正在迅猛发展,一些开往香港、澳门、越南的旅游航线相继开通,其他的沿海航线也相继开通。
一些香港、澳门的游船公司和沿海的游船公司正在向内地的游船市场拓展,开始大量招募内地高素质的海上酒店专业人才。
此外,随着国际国内经济的不断发展,人们的生活水平正在不断提高,外出旅行度假的人越来越多,陆上酒店和度假村日益増多,对酒店管理和服务人才的需求量也越来越大。
所有这些,都为海上酒店人才的培养和教育创造了良好的条件,提供了绝好的契机。
为了适应海上酒店教育发展的需要,本人根据自己所学和十多年的国内外实际游船工作经验,在参考大量海内外有关海上酒店的资料的基础上,特编写本教材。
本教材和游船实际工作密切结合,既可作为高等院校旅游管理专业、航海专业和高等职业教育教学用书,又可作为自学考试、职业培训或相关专业的参考用书。
本人在编写此教材的过程中,得到了湖北省教育厅领导、长航集团领导、学院领导、教务处领导、旅游管理系领导以及相关老师的大力支持和帮助,在此表示衷心的感谢!
思考题
(1)什么是海上酒店?
(2)简要讲述海上酒店业人才就业状况。
(3)简要讲述长江游船业的发展历史。
(4)简要讲述海上酒店业人才就业的四个层次。
Part1InformationForMaritimeHotelStudents
Subject:
1.PurposeForStudyingThisCourse
2.TheTargetForStudyingThisCourse
Timeofteaching:
3periods
Aimsofteaching:
(1)Makestudentstorealizewhytheyshouldstudythiscourse;
(2)Makestudentstounderstandthetargetforstudyingthiscourse.
Focalpoints:
(1)ThepastofourChinesemaritimecrew;
(2)ThemeritsofpresentChinesecrew;
(3)ThetargetforourChinesemaritimehotelstudents.
Methodsofteaching:
(1)Bilingualteaching;
(2)Combinemypracticalworkexperiencesonthecruiseshipsandapplysomecasestoexplain.
Processofteaching:
(1)Giveafewquestionstoreviewthelastlessons.
(2)Readthenewwords&expressions.
(3)Explainthetext(givesomepracticalexamplestohelpstudentsunderstand).
1.PurposeForStudyingThisCourse.
Thecruiseshipindustryisanewindustry,moreandmorepeoplebegintojointhisindustry.ItisveryattractivetoChineseyoungmenonemploymentandsalary.
Inthepast,therewerenotmanyChinesecrewreadyfortheemploymentinthecruiseshipsofinternationalstandard,because:
(1.)ThelanguagewasamajorobstaclefortheChinesecrewtoentertheinternationalcruiseshipmarket.
(2.)Generallyspeaking,theChinesecrewlackedthenecessaryskillsforworkingonainternationalcruiseshipbecausesuchtypeofcruiseshipshadneverexistedinChinabefore.
Butthisdoesn’tmeanthissituationwillbelikethisinthefuture.Inrecentyears,ChinesegovernmenthastakenalotofmeasurestoimproveEnglisheducation,Chinesestudents’Englishlevelhasbeenraisedalot.Inaddition,moreandmorestudentsbegintoworkontheyangtzecruiseships,althoughtheirskillsarenotuptotheinternationalstandard,indeedimprovedalot.
OurChinesecrewhasalotofmerits:
(1.)Firstly,thevalueofsalary.
Withthestillrelativelylowercostoflivinginchina,speciallyforthosepeopleintheinland,thesalaryofferedforthemonboardwillhavemuchhighervaluethanthatinothercountriesandthisitselfisaveryefficientmotivationfortheChinesecrew.ItgoeswithoutsayingtheChinesecrewwillvaluetheirjobverymuchandthiswillcertainlyreflectintheworkoutput,performance,etc.
(2.)Secondly,theavailability.
ChinahasahugepopulationwithanaverageannualincomeofUS$700perperson,itisnotdifficulttoimaginethatthewagesofferedonthecruiseshipcandefinitelyandeasilyattractthousandsofhighlyqualified,motivatedyoungboysandgirlstojointhecruiseindustry.
(3.)Thirdly,theworkingattitudeofChinesecrew.
Mostofchinesepeopleareinfluencedbytheeasterncultureandhavestrongserviceconsciousness.Withsuitabletraining,itwillnotbedifficulttomouldthemintowhatarerequiredintheinternationalcruiseindustry.
(4.)Fourthly,thedisciplineofChinesecrew.
Chinaisasocialistcountryanditisthereforenormaltofindmostofpeoplearewelldisciplinedandobedienttothesuperior.Infact,mostofthetraininginstitutesormarineacademiesareundersemi-militarymanagementtoensurethecrewsentonboardwillbedisciplinary-minded.
Conclusively,theconditionsarereadyforChinesecrewtoentertheinternationalcruiseindustry.SooururgentmatteristodevelopChina’smaritimehoteleducationtomeetalltherequirementsoftheinternationalcruiseshipindustryandotherrelevantregulations.IfwetrainourChinesecrewaccordingtotheinternationalstandardsofmaritimehotel,It’snotdifficultforthemtoemployinthecruiseshipmarket.
Exercises:
(1.)WhatweretheweakpointsofChinesecrewinthepast?
(2.)WhatarethepluspointsofChinesecrew?
2.TheTargetForStudyingThisCourse
Afterstudyingthiscourse,thestudentsshould
(1.)Understandthenatureofthecruiseindustry,thehoteldepartmentonboard,theworkingandlivingconditionsinamulti-culturalenvironment.
(2.)Beawareofthestatutoryrequirementsofhealthandsafetywhenworkingonboardacruiseship.
(3.)ReachtothelevelofwrittenandspokenEnglishcomprehensionandobtaintheabilitytocommunicatesothatsafetyinstructions,andjobproceduresinbothwrittenandverbalEnglishareunderstood.
(4.)Demonstratethattheycanexpressthemselvesandinquirebasicquestionsconcerningtheiremploymentandsafety.
Exercises:
(1.)Whatisthetargetforthestudentstostudythiscourse?
(2.)Whatdoes“hoteldepartment”mean?
Subject:
3.OverviewofTheCruiseIndustry
Timeofteaching:
5periods
Aimsofteaching:
(1)Makestudentstounderstandwhatacruiseshipis;
(2)Makestudentstoknowsomeinformationaboutthepast,presentandfuturecruiseships;
(3)Makestudentstounderstandhowmanycruiseshipsareactiveintheworldtoday;
(4)Makestudentstounderstandhowmanynewcruiseshipshavebeenorwillbeputintooperation;
(5)Makestudentstoknowsomecruiseshipoperators;
(6)Makestudentstounderstandwherepassengersmainlycomefrom;
(7)Makestudentstoknowsomefamousdestinationsforcruiseships;
(8)Makestudentstounderstandsomeinformationaboutcruiseshipemployees;
(9)Makestudentstounderstandtheimportanceofhoteldepartmentonthecruiseships.
Focalpoints:
(1)Thepast,present&futurecruiseships;
(2)Theintroductionofsomecruiseshipoperators;
(3)Wheredopassengersliketotravelto?
(4)Whoworkswhere?
Methodsofteaching:
(1)Bilingualteaching;
(2)Combinemypracticalworkexperiencesonthecruiseships,applyalargenumberofcasestoexplain.
(3)Applysomepicturesandmapstohelpstudentstounderstand.
Processofteaching:
(1)Giveafewquestionstoreviewthelastlessons.
(2)Readthenewwords&expressions.
(3)Explainthetext(givesomepracticalexamplestohelpstudentsunderstand).
(1)Whatisacruiseship?
Generallyspeaking,acruiseshipisa“floatingwaterhotel”whichmergesdining,accommodation,transportation,travel,shoppingandentertainment,etc.intoanorganicwhole.
Theshortnamesfordifferentships:
S.S.---SteamShip
M.V.---MotorShip
C.S.---CruiseShip
Thepictureofacruiseship:
THEGRANDPRINCESS
Tonnage:
109,000grosstons
Length:
951feet
Passengers:
2,600
Crew:
about1,000
Bars:
12
Restaurants:
7
Theatres:
2
Over700balconies
Nearlyonecrewservesfortwopassengers.
Notes:
1foot=12inches=30.48cm
1inches=2.54cm
1nauticalmile=1.852kilometers
(2)Thepast,present&futurecruiseships
Someinformationofthepast,present&futurecruiseship:
A.VICTORIA:
27,000Tons;4Bars;It’satraditionalshipandcanholdabout700passengers;Originallyonlyforrichpeople.
B.AURORA:
80,000Tons;20Bars;Itwasputintooperationin1995;Itisamodernshipandcanholdabout3,000passengers;It’slikeavillageincludingagolfcourse,etc.
C.QUEENMARRY2:
120,000Tons;Over30Bars;Itwillbeputintooperationin2003;Itisaverymodernshipandcanhold5,000passengers;It’slikeasmalltownincludingsomeconferencehallsandtheatres,etc.
(3)Howmanycruiseshipsareactiveintheworldtoday?
Atpresent,aboutthreehundredmaritimecruiseshipshavebeenputintooperationintheworld,obviouslythisnumberdoesn’tincludethecruiseshipsonallriversoftheworld.
(4)Howmanynewcruiseshipshavebeenorwillbeputintooperation?
Withthedevelopmentoftheworld’seconomyandimprovementofpeople’slivingstandard,alotofhugecruiseshipshavebeenorwillbeputintooperation,forexample:
a.200116
b.200211
c.200
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