著名国际酒店安全部程序4英文SECURITYSECURITY 6174.docx
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著名国际酒店安全部程序4英文SECURITYSECURITY 6174.docx
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著名国际酒店安全部程序4英文SECURITYSECURITY6174
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
PATROLLNG
STANDARD:
A)Patrollingofthehotelbyasecurityofficermustbeofsuchsamannerthathispresenceisnotfeltbyothers.
B)EachpatroloftheentirehotelwillcoveraPeriodofonehouronrotationwiththeofficeratthecontrolcenter.
PROCEDURE:
STANDARDSANDPROCEDURES
DEPARTMENT:
SECURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HOWTOUSETHEPOCKETDIARY/OCCURRENCEBOOKATCONTROLCENTRE
STANDARD:
A)AllmovementstoberecordedLecture(date,time,loction).
B)Recordsmustbemaintainedonallincidentsmajor/minorencountered.
C)ThesebookletsmustbemaintainedneatlyforinspectionbyCSO/ACSO.
D)RecordsaretobekeptforaperiodofIYrbeforeitisdisposed.
==================================================================
PROCEDURE:
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HOWTOUSETHEPOCKETDIARY/OCCURRENCEBOOKATCONTROLCENTRE
STANDAERD:
A)Anintruderontheguestroomfloorsmustbeattendedtoimmediately.
B)Theapproachmustbepoliteandfirm.
==================================================================
PROCEDURE:
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
MAINTAININGEMPLOYEE-SECURITYRELATIONSHIP
STANDAERD:
A)AllemployeesmustbetreatedLecturewithrespect
B)Everyeffortmustbemadetogaintheirconfidence.
C)Employeesmustfeelthatsecurityisalwaystheretohelpthem.
PROCEDURE:
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
INVESTIGATINGACASEOFTHEFTINTHEGUESTROOM
STANDAERD:
A)Attendtotheincident
B)Attendtotheguestwithdecorum:
Politehelpful
C)Completeanaccuratereport.
==================================================================
PROCEDURE:
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
ATTENDINGTOADRUNKHOUSEGUEST/UNRULYPERSON/S
STANDAERD:
A)Attendtotheincidentimmediately.
B)Approachwithdecorum:
politeandhelpfulbutfirm.
==================================================================
PROCEDURE
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HANDLINGPERSONSTRAPPEDINSIDEALIFT
STANDAERD:
A)Personstrappedinsidealiftusuallyfeel“entrapped.
==================================================================
PROCEDURE:
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HANDLINGACASEDRUGCONSUMOTION/POSSESSION
STANDAERD:
A)Theconsumption/possessionofdrugswithinthehotelisunlawfulandagainsthotelpolicy.
B)GM/RMmustbeinformedofthematterimmediately.
==================================================================
PROCEDURE:
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HANDLINGVANDALS
STANDAERD:
A)Allvandalsmustbehandledpolitelyandfirmlybeitguest,staff,orvisitor.
B)Adetailedincidentreportmustbefiled.
======================================================================
PROCEDURE:
STANDARDSANDPROCEDURES
KEPAETMENT:
SRCURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HANDLINGACASEOFMOLESTING
STANDAERD:
A)Attendtotheincidentimmediately.
B)Handlethevictimtactfullyandtheculpritpolitelybutfirmly.
C)Assessandcallthepoliceandambulance.
D)NotifytheGM/RM.
E)Putupanincidentreport.
======================================================================
PROCEDURE:
STANDARDSANDPROCEDURES
DEPARTMENT:
SECURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HANDLINGACASEOFDEATHINTHEHOTEL
STANDARD:
A)Attendimmediatelytotheincident.
B)Allstaffarenotallowedtodiscussortalktoanyoneabouttheincidentormakeanypressstatement.
C)Informthepolice.
D)NotifyGM/RMimmediately.
PROCEDURE:
STANDARDSANDPROCEDURES
DEPARTMENT:
SECURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HANDLINGASUICIDEATEMPT
STANDARD:
A)Thisisaveryseriousanddangeroussituation.
B)Proceedtothesceneimmediately.
C)Keepothersoffthearea.
D)Ifappropriate,engagethesubjectinacalmingconversation.
PROCEDURE:
STANDARDSANDPROCEDURES
DEPARTMENT:
SECURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
G.M.APPROVAL:
DATE:
TASK:
HANDLINGSTAFFCHECKIN/OUTTHEHOTELSTAFFENTRANCE
STANDARD:
A)Employee’sbaggagewillbecheckedatthehotelstaffentrance.
B)Employeesaretobetreatedpolitelyandwithrespect.
PROCEDURE:
STANDARDSANDPROCEDURES
DEPARTMENT:
SECURITYJOBCATEGORY:
SECURITYOFFICER
HEAD:
J.BUTLERG.M.APPROVAL:
DATE:
TASK:
TRANSFERANDESCORTOFFUNDS
STANDARD:
A)Asecurityescortshouldalwaysaccompanycashierstransferringfunds.
B)Atnotimeshouldthecashiertransfercashwithoutasecurityescort.
PROCEDURE:
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