格里芬管理学英文题库领导职能及其答案.docx
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格里芬管理学英文题库领导职能及其答案.docx
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格里芬管理学英文题库领导职能及其答案
格里芬管理学英文题库:
领导职能
第16章员工激励与绩效的管理
1、Individualjobperformanceisdeterminedbymotivationandenvironment.
1)TRUE
2)FALSE
2、Themotivationprocessbeginswith
1)Effortstofulfillneeds.
2)Aneeddeficiency.
3)Evaluationofneedsatisfaction.
4)Performance.
5)Noneoftheabove
3、Hygienefactorsarerelatedtothe
1)Workcontent.
2)Workenvironment.
3)Esteemneeds.
4)Growthneeds.
4、AccordingtoMaslow,whentheneedsataparticularlevelaremet,theseneedsarenolongeramotivator,andthenexthigherlevelofneedsbecomesoperative.
1)TRUE
2)FALSE
5、Self-actualizationneedsarethemostdifficultforamanagertoaddress.
1)TRUE
2)FALSE
6、TheJapaneseusedtohavelifetimeemploymentwithonecompany.Butinthe90stheJapaneseeconomyexperiencedserioussetbacksandJapaneseworkerswereforcedtoaddress_____needspreviouslyalmostguaranteed.
1)Physiological
2)Belongingness
3)Security
4)Self-actualization
7、AccordingtoHerzberg’stwo-factortheoryofmotivation,whichofthefollowingisamotivator?
1)Pay
2)Workingconditions
3)Hygienefactors
4)Anopportunitytoshowwhatyoucando
5)Aqualitysupervisor
8、Ellenclaimsherjobissoeasyshegoestoworktorelaxafterabusyweekend.Shesaysshe’llneverretire.UsingHerzberg’stheoryofmotivation
1)Ellenneedstosatisfyheractualizationneed.
2)ExistenceistheneedmostimportanttoEllen.
3)HygienefactorsaremoreimportanttoEllenthanmotivators.
4)TheneedforaffiliationmotivatesEllen.
5)Ellenhasahigheffort-to-performanceexpectancylevel.
9、Studentswhowanttheirexamsgradedandreturnedassoonaspossibleprobablyhaveahighneedfor
1)Power.
2)Affiliation.
3)Security.
4)Achievement.
10、Peoplewithastrongneedforpowerpreferjobsthatofferachancetomakefriends.
1)TRUE
2)FALSE
11、Theextenttowhichanindividualwantsaparticularoutcomeis
1)Valence.
2)Outcome.
3)Expectancy.
4)Performance.
12、Whichofthefollowingfactorswouldmostlikelycauseanemployeetohavealoweffort-to-performanceexpectancy?
1)Thecompanykeepsitspayschedulessecret.
2)Theemployeeperceiveshisorherabilityaslow.Managementincreasesstandardsforreceivingabonuswhenworkersstartincreasingproductivity.
3)Itisawell-knownfactthattheorganizationpaysbelowindustrystandards.
4)Theemployeefeelsthattheorganization’srewardisnotadequate.
13、Treatingeveryonethesameisfairaccordingtoequitytheory.
1)TRUE
2)FALSE
14、WhenA&Pemployeesearnlargebonusesbaseduponhighratesofefficiency,thisisanexampleofaddressing__________expectancy.
1)Effort-to-valence
2)Effort-to-performance
3)Performance-to-outcome
4)Performance-to-valence
15、Nateperceivesthatnomatterhowmuchhestudieshewon’tdoaswellasCarolonthetest.WhatmakesitworseisCaroldoesn’tevenstudy.AccordingtoequitytheoryNatewill
1)Studyharder.
2)Lowerhisgoal.
3)TellCaroltostudy.
4)StudywithCarol.
5)Noneoftheabove
16、Theleastproductivewaytogetemployeestoperformdesiredbehaviorsistouse
1)Positivereinforcement.
2)Avoidance.
3)Punishment.
4)Extinction.
17、Rajsellsoffice-managementsoftwaretopeopleinthemedicalprofession.HissalesmanagerhasadvisedRajthatoneofhisgoalsthisyearshouldbetoincreasethetimehespendsonafter-the-saleservice.Rajseesafter-the-saleserviceasapooruseoftimethatcouldbeusedtosell.Intermsofthegoal-settingtheory,thelikelihoodthatRajwillachievehissalesmanager’sgoalislowduetoalackofgoal
1)Consistencyanduniformity.
2)Congruityandconsistency.
3)Acceptanceandcommitment.
4)Difficultyandacceptance.
5)Conformityandflexibility.
18、Positivereinforcementwillstrengthenbehavior.
1)TRUE
2)FALSE
19、Behaviormodificationisatechniqueofapplyingtheconceptsofthe__________modelofmotivation.
1)Reinforcement
2)Equity
3)Goal-setting
4)Porter-Lawler
20、AttheU.S.MilitaryAcademycadetsreceivedemeritsiftheyshowuptoclasslate,don’tkeeptheirroomsclean,andnumerousotheroffenses.Thisisanexampleof
1)Positivereinforcement.
2)Punishment.
3)Avoidance.
4)Extinction.
5)Anextrinsicreward.
21、Afixed-intervalscheduleprovidestheleastincentiveforgoodwork.
1)TRUE
2)FALSE
22、Thetwomethodsofreducingthefrequencyofbehaviorarepunishmentandavoidance.
1)TRUE
2)FALSE
23、Oscarlikestopassalonggossipaboutcoworkerstohissupervisor.However,hissupervisorjustignoreshiscommentsandkeepstalkingaboutwork-relatedissues.Hissupervisorisusing_____toweakenOscar’sbehavior.
1)Punishment
2)Extinction
3)Avoidance
4)Resentment
5)Denial
24、Robynsellsrealestateforalargefranchisedorganization.Shelikesthefactthatsheisallowedtosetherownworkgoals,makedecisions,andsolveproblemshavingtodowiththehousesthathercustomersarebuyingandselling.TherealestatecompanyforwhichRobynworksuses_____toenhanceemployeemotivation.
1)Empowerment
2)Autonomy
3)Self-relevance
4)Employees’needforaffiliation
5)Employees’needforself-actualization
25、Flexibleworkschedules,the4/40workweek,jobsharing,andhome-basedworkareallexamplesofwhatthetextcalls
1)Workredesignplans.
2)Goal-settingtheoryissues.
3)Alternativeworkarrangements.
4)Behaviormodificationplans.
5)Organizationalmodifications.
26、Employeesworkharderwhenearningsare
1)Baseduponseniority.
2)Higherthanaverage.
3)Baseduponperformance.
4)Equalforeveryoneintheorganization.
27、Incentivepayplansresultinpermanentincreasestoanemployee’sbasecompensationattheendoftheyear.
1)TRUE
2)FALSE
28、Anorganizationthatpaystwoworkersdoingthesamejobadifferentwagebecauseonehastheabilitytoperformmoretasksthantheotherisusingagain-sharingpaysystem.
1)TRUE
2)FALSE
29、Whichofthefollowingisabasiccharacteristicofaneffectiverewardsystem?
1)Rewardsaredistributedfairly.
2)Therewardsystemoffersvariouswaystosatisfyindividualneeds.
3)Therewardssatisfyemployees’basicneeds.
4)Therewardsarecomparabletothoseofferedbyotherorganizationsintheimmediatearea.
5)Alloftheabove
30、EmployeeStockOwnershipPlans(ESOPs)representagroup-levelperformanceplanwherebyemployeesaregraduallygivenastakeinownershipofacorporation.
1)TRUE
2)FALSE
第17章领导和影响的过程
1、Leadershipis
1)Aprocess.
2)Aproperty.
3)Usinginfluencetoshapebehaviorwithoutusingforce.
4)Asetofcharacteristicsfoundinpeoplewhoareleaders.
5)Alloftheabove.
2、Apersoncannotbeamanagerwithoutalsobeingaleader.
1)TRUE
2)FALSE
3、Whichofthefollowingisanexampleofanindividualwhoisleading?
1)Apersonidentifyingdefects
2)Apersonorganizingstafffunctions
3)Afriendconvincingyoutotryanewrestaurant
4)Apersonplanningdetailedevaluations
5)Alloftheabove
4、Allmanagershavelegitimatepower.
1)TRUE
2)FALSE
5、Usingpowerbythemethodofinformationdistortionissometimesconsideredunethical.
1)TRUE
2)FALSE
6、Powerderivedfromone’spositionwithintheorganizationalhierarchyisreferredtoas__________power.
1)Referent
2)Expert
3)Legitimate
4)Authority
7、Abossnicknamedthe“AxMan”byhisemployeeswouldmostlikelyuse_____powerfrequently.
1)Expert
2)Legitimate
3)Referent
4)Reward
5)Coercive
8、ActorRonaldReganbecameapresident.WrestlerJessieVenturabecameagovernor.Thereisapoliticaltheorythatbecauseofthe_____powersthesemenhave,theirelectiontopublicofficewasvirtuallyguaranteed.
1)Referent
2)Expert
3)Legitimate
4)Coercive
5)Reward
9、Whenanemployeedoeswhatsheisaskedtodobecauseshewantstoearnabonus,herbehaviorisinfluencedprimarilybytheleader’suseof_____power.
1)Reward
2)Coercive
3)Expert
4)Referent
5)Legitimate
10、Themoreamanagerusescoercivepower,themore
1)Powerhe/shehas.
2)Authorityhe/shehas.
3)He/sheisnotleading.
4)He/sheisleading.
11、Andrea,thedeputydirectorofpublicrelations,hasbeenwiththefirm27years.Herprimarypoweris
1)Referent.
2)Expert.
3)Legitimate.
4)Coercive.
5)Reward.
12、Apersoncanhavepowerwithoutusingit.
1)TRUE
2)FALSE
13、Thetraitapproachtoleadershiphasidentifiedasmallsetofpersonalcharacteristicsthataccuratelypredictleadersuccess.
1)TRUE
2)FALSE
14、Favorablenessofsituationisdeterminedfromthepointofviewofthe
1)Subordinates.
2)Leader.
3)Peers.
4)Organization.
15、Situationalmodelsassumethereisonebeststyleofleadership.
1)TRUE
2)FALSE
16、Whenaleader’sstyleandthesituationdonotmatch,Fiedlerarguesthatthemanagershouldchangehis/herstyle.
1)TRUE
2)FALSE*correctanswer
17、Aparticipativeleaderwouldbepreferredbyanemployeewithahighinternallocusofcontrol.
1)TRUE
2)FALSE
18、Danielhasbeenappointedleaderofaprojecttaskforce.Hislegitimatepowerinthispositionisminimal.Thetaskisunstructuredsincenoguidelinesexistfortheproject.Also,Danielhashadsomepersonalityclasheswithsomeofthetaskforcemembers,soleader-memberrelationsarepoor.AccordingtoFiedler’sLPCtheory,whattypeofleadershipstyleisappropriateinthissituation?
1)Relationship-oriented
2)Task-oriented
3)Participative
4)Transformationalleadership
5)Noneoftheabove
19、FrankreferstoDanashis“gotoguy.”WhentheprojectiscriticalDangetsthejob.Thisisanexampleof_____approachtoleadership.
1)Path-goal
2)Leader-memberexchange
3)Vroom-Yetton-Jago
4)Substitutesforleadership
5)Lifecycletheory
20、Oneoftheproblemswithmanyfamily-ownedbusinessesisthatthefatherormotherwhostartedthebusinessusesa(n)_____leaderb
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