商务交际英语1模拟练习题.docx
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商务交际英语1模拟练习题.docx
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商务交际英语1模拟练习题
“商务交际英语
(1)”模拟练习题
“商务交际英语”模拟试题
及参考答案
I.MULTIPLECHOICE
Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion:
1.WhichofthefollowingisNOTanexternalbarriertocommunication?
a.Motivationorinterests.
b.Environmentalfactorssuchaslightingandheat.c.Aclosedorauthoritarianclimate.
d.Anopenclimateinwhichcommunicationflowseasily.
2.WhatisNOTincludedinthepurposeofcommunication?
a.Toestablishgoodwill.b.Tobuildself-esteem.c.Toobtaininformation.
d.Topracticeusinglanguageaccurately.
3.Ifverbalandnon-verbalsymbolsinthesender’smessage
conflict,receiversgenerally________.
a.believethenon-verbalsymbolsovertheverbalsymbolsb.believetheverbalsymbolsoverthenon-verbalsymbolsc.don’tknowwhichtobelieve
d.believeboththeverbalandnon-verbalsymbols
4.Tocommunicateeffectively,thesendermust________.a.useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackb.useaudienceanalysis,readandlisteneffectivelyc.useaudienceanalysisandovercomeexternalandinternalbarrierstocommunicate
d.speakandwriteclearly,anduseproperequipment
5.Whencommunicatingwithotherpeople,rememberthateveryonewantstofeel________.a.admiredandcaredforb.understoodandimportantc.important,competent,andadmiredd.valued,respected,andunderstood
6.Whichofthefollowingstatementsaboutbodylanguageis
true?
a.Peoplefromdifferentculturesinterpretbodylanguageindifferentways.
b.Basicbodylanguageisuniversal;itmeansthesametoallpeople.
c.Facialexpressionsareuniversal,butgesturesarelessso.d.Friendlybodylanguageisallthesame;unfriendlyorthreateninggesturesvary.
7.Whichofthefollowingisareceiver-orientedstatement?
a.IgrantyourrequestforvacationfromtheweekofAugust14th.
b.Ourcompanyworkshardtomeettheneedsofourcustomers.
c.Asourguest,youwillreceivetheattentionthatyoudeserve.
d.Wemakeeveryefforttoserveourclientsefficientlyandattheirconvenience.
8.WhatisNOTincludedinthestageofplanningamessage?
a.Toidentifytheobjective.b.Todeterminethemainidea.
c.Tochoosesupportinginformation.d.Toevaluatethemessage.
9.WhichofthefollowingisNOTincludedinthecommonabusesofmemos?
a.Writtentoofrequently.b.Writtentogainattention.c.Writtentoexpressonemainidea.d.Writtenbyacommittee.
10.Accordingtothecoursebook,whichofthefollowingstatementsisNOTtrueinlettersthatcontainneutralorpositivemessages?
a.Theendingshouldbefriendly,courteousandpersonable.b.Themainideacanbepresentedattheend.
c.Supportinginformationshouldbepresentedasmuchaspossible.
d.Moreinformationshouldbepresentedlater.
II.TRUE/FALSE
WriteaTinthespaceprovidedifthestatementistrue.Writean
Finthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.T/F
______1.Theprimaryparticipantsinthecommunication
processaresendersandreceivers.
______2.Allbusinessmessagesshouldpromotegoodwill.______3.Onceyourunyourwordprocessor’sspellchecker,
yourwritingwillbefreeofspellingerrors.
______4.Alettercontainsbothverbalandnonverbalsymbols.______5.Whenconversingwithacoworker,thedistance
betweenthetwoofyousendsanonverbalmessage.
______6.Thewordspoliceofficer,technicianandserverareallneutral,or
unbiased.
______7.Audienceanalysisshouldbeamajortoolforthe
effectivesendersofmessages.
______8.Ifaworkteamisgoingtobeeffective,itisusually
effectivefromtheveryfirstmeeting.
______9.Toovercomediversityintheworkplace,thebestplan
istooverlookdifference.
______10.Proofreadingthehardcopy,evenafterproofingon
screen,ensurestheaccuracyofadocument.
III.CASEANALYSIS
Rewritethefollowingshortparagraphbyidentifyingallerrorsandcorrectingthem:
ThankyouforrequestinformationonDayProfranchises.Formorethanadecadenow,DayProhavebeenexpandingsuccessfully,andweisverypleasedthatyouhaveaninterestinjoinoursuccessfulfamilyoffranchiseownersandoperator.
IV.READINGCOMPREHENSION
Readthefollowingtwopassagesandanswerthequestions.
PassageOne:
Completemessagescontainavarietyofsentencetypes.Youwillholdyourreaders’attentionifyouvarythelengthandstructureofyoursentencesaswellasthestructureofyourparagraphs.
Itisbesttokeepsentencesat20wordsorless.Atthesametime,itaddsinteresttohavesomenoticeablyshortsentences—perhaps10wordsorevenfewer.Usingsentencesofdifferentlengthskeepsyourwritingfromfeelingchoppyormonotonous.Asyouvarysentencelength,yoursentencestructurenaturallyvariesaswell.Alternatesimplesentenceswithcompoundandcomplexsentences.
Varyingparagraphlengthalsokeepsyourwritingfrombeingchoppy.We’vealreadysaidthattheopeningandclosingparagraphsofamessageshouldberelativelyshort.Whenwritingyourmiddleparagraphsplanthemsothattheyaverageaboutsixoreightlineslong.Mixinashort,two-orthree-lineparagraphsometimestoaddinterest.Ashortparagraphalsoisawaytoemphasizeanimportantpoint.
1.Itisadvisabletokeeptheaveragelengthofasentenceat______.
a.morethan20words.b.notmorethan20words.c.10wordsorfewer.
2.Thewordchoppyinthepassagemeans______.
a.shortirregularwavesb.cutintopieces
c.short,brokenandslightlyrough.
3.Accordingtothelastparagraph,______.a.thelengthofallparagraphsshouldbethesame
b.themiddleparagraphsshouldbeshorterthanthebeginningandendingones
c.themiddleparagraphsshouldbelongerthanthebeginningandendingones
4.Whenyouwritesentencesofdifferentlengths,______.a.thestructureofthesentenceswillalsobedifferentb.theywillhavethesamestructure
c.yourvariationwillhavenoeffectonthesentencestructure
5.Inthefollowingstatements,whichistrueaboutashortparagraph?
a.Itislessimportantthanalongparagraph.b.Itcanbeusedtoexpressemphasis.
c.Youhavetoputashortparagraphafterseveralshort
paragraphs.
PassageTwo:
Althoughlanguageisanimportantpartofcommunication,communicationisnotsimplyamatterofunderstandingandspeakingalanguage.Itinvolvestransmittinganideaandunderstandingsomeoneelse’sidea.PeoplefromdifferentculturesthinkdifferentlyaboutvariousissuesthandoNorthAmericans.TheabilityofaNorthAmericantospeakinthreedifferentlanguagesstillmaynotenablehimorhertounderstandtheissuesfromtheviewpointofthosefromanotherculture.
Cross-culturalcommunicationdiffersfromthemorefamiliarwithin-culturecommunicationsituationsinthattherearesystemicdifferencesintheassumptionsmadebypeopleofdifferentcultures.Beingawareofandunderstandingthesedifferentassumptionscanhelpimprovecommunicationandrelationships.
Themajorproblemsofinterculturalcommunicationoccurinperceptionandinattributionofmeaning.Communicationisdefinedasa“dynamicprocesswherebyhumanbehavior,bothverbalandnonverbal,isperceivedandrespondedto.”Peoplerespondaccordingtotheirperceptions,notnecessarily
accordingtowhatthetransmitterbelievesheorsheiscommunicating.Thisisaninteractiveprocess.
6.PeoplefromdifferentculturesthinkdifferentlyaboutvariousissuesthandoNorthAmericans.Thissentencemeans______.
a.OtherpeoplehavedeeperunderstandingthantheNorthAmericans.
b.OtherpeopleunderstandmoreissuesthantheNorthAmericans.
c.OtherpeoplemayunderstandthingsinawaydifferentfromthatoftheNorthAmericans.
7.Accordingtothepassage,whichofthefollowingstatementsistrue?
a.Byspeakingthreelanguages,peopledonotnaturallysharetheviewpointofotherpeople.
b.Byspeakingthreelanguages,peoplenaturallysharetheviewpointofotherpeople.
c.AllAmericansspeakthreedifferentlanguages.
8.Whichofthefollowingstatementistrue?
a.Cross-culturalcommunicationonlyoccurswhenyouworkinanothercountry.
b.Within-culturecommunicationneveroccurswhenyoutraveltoanothercountry.
c.Cross-culturalcommunicationismorecomplexthanwithin-culturecommunication.
9.Incommunication,peoplerespondaccordingto______.a.theintentionofthemessagesenderb.theirownunderstandingofthemessagec.theliteralmeaningofthemessage
tothelastparagraph,______.a.perceptionandresponseareequallyimportantb.perceptionismoreimportantthanresponsec.perceptionislessimportantthanresponse
V.TRANSLATION
TranslatethefollowingpassagesintoChinese:
1.
Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.2.
Alettercontaininganegativemessageconveysnewsthatwilldisappointthereceiver.Lettersthatdenyrequests,declinetosupplyinformation,refusecredit,orrejectaproposalareexamplesofthistypeofletter.Carefulplanningandorganizingarerequiredtoconveythedisappointingnewsandyetmaintaingoodwill.3.
Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmee
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