《旅游实践英语》第2版下册教师用书.docx
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《旅游实践英语》第2版下册教师用书.docx
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《旅游实践英语》第2版下册教师用书
普通高等教育“十一五”国家级规划教材
旅游专业英语规划系列教材
PracticalTourismEnglish
旅游实践英语
(第2版)
下册
教师用书
吴云编著
旅游教育出版社
Contents目录
下册
Unit11Meeting&BanquetService
会议与餐饮服务
Unit12ExhibitionService
展览服务
Unit13Health&RecreationService
休闲康娱服务
Unit14ShoppingService
商场促销
Unit15LocalTourGuideService
地陪导游服务
Unit16TravelDestination
旅游景区(点)服务
Unit17HandlingProblems&Emergencies
处理问题和突发事件
Unit18HandlingCustomerComplaints
顾客投诉处理
Unit19CheckingOut
结帐离店
Unit20SellingtheTravelMarket
旅游市场营销
Unit11Meeting&BanquetService
Preview
1.Bistrostyle
2.Classroomstyle
3.U-shapestyle
4.Boardroomstyle
5.Theatrestyle
6.Hollowsquarestyle
DialogI
a.Fb.Tc.F
DialogII
1.Thecenterstagecanbehydraulicallyraisedorloweredintiers.
2.Arovingmicrophonewillcomeinhandysothattheaudiencecouldgettheopportunitytoraisequestionsorgivethevoices.
3.Becausethereisasimultaneoustranslationsystem.
4.Thelaptopcomputerisconnectedwiththerearscreenprojectoroverthelectern.
DialogIII
1)c2)c3)c4)d5)a
DialogIV
1)
aperitif
adrinkyouhavebeforeyoueat
portion(offood)
aservingoffood
speciality
specialfoodwhicharestaurantoffers
starter
thefirstcourseofameal
2)
a.Saythatyouneedtohelpsomecustomers.
Ineedtodealwithsomecustomers
b.Whatdoyoudotoastandafteraconference?
Takedownthestand.
c.Asksomeoneabouttheirvisittoyou
Didyouenjoyyourstay?
d.Saythatyouenjoyedtheconference?
Wehadagoodtime.
e.Sayyouwanttovisitagainnextyear
Ihopeyoucancomeback.
ReadingI
1)Twomonths.
2)b
ReadingII
1)Businesspeopleleadverybusylivesandoftenhavetoattendtosomeurgentmatter.Theymaynotalwaysbeabletoattendimportantmeetings.Audioconferencingallowsbusinesspeopletoconductmeetingsinaconvenientway.
2)d
ListeningI
Tapescript:
TypesofBanquetService
Itisimportanttodecideonthetypeofserviceusedatabanquet.Eachservicecostsdifferentlyfromanother.
Themostcommonformofbanquetserviceisplateservice.ItisalsoknownasAmericanservice.Thefoodisatthekitchenandwaiterssendtheplatestothetablefromthelefttotheguest.Attheendofthecourse,theplatesarepickedupfromtheright.
WithRussianservice,foodisservedfromplattersandwaitersworkasteams.Theyplacefooditemsonthediners’plates.Itisalsocalledplatterservice.
ThencomesnextisFrenchservice,alsoknownascartservice.Itrequiresmuchspacebetweentablesforwaiterstomovearound.Withthisservice,agueridon(餐厅内作上菜服务用的小桌子)issetatthetablesideandfoodispreparedonthegueridon.
Pre-setserviceisafasterservicethatisoftenorlunches.Thefirstcourseofsoup,saladorappetizerissetonthetablebeforetheguestsarrive.
Buffetserviceisadisplayoffooditemsontablestations,sothatattendeescanselectfoodfortheirown.Thisservicemaycombinewithotherstyles.Forexample,abanquetmaybeginwithabuffetandthenasit-downdinnerservedplatestyle;orthefirstanddessertcoursesareservedbywaiterandthemaindishesbuffetstyle.
ListeningII
A.
SendingFax
GuestnameTomSmith
RoomnumberRoom1102.
Sendfaxin/atTheBusinessCenter
PlacestosendthefaxestoParis,London,Guangzhou
CostforinternationalfaxRMB65Yuan
CostfordomesticfaxRMB20Yuan
WayofpaymentBysigningthebill________
B.Tapescript:
SendingFaxesattheBusinessCenter
Staff1:
Mr.Smith,howwaseverythingthisevening?
Guest:
Themealwasgreat.
Staff1:
Anythingelsewecandoforyou?
Guest:
Excuseme,justonemorething.CanIsendafaxfrommyroom?
Staff1:
I’msorry,sir,butno.
Guest:
CanyoutellmewhereIcouldfindthenearestfaxmachine?
Staff1:
TheBusinessCenterisonthefirstfloor.Letmeshowyoutheway.
Guest:
Thankyou.
(AttheBusinessCenter)
Staff1:
Mycolleaguewillhelpyouwithanyfurthermatters.Goodbye,Mr.Smith.
Guest:
Thankyousomuch.
Staff2:
Goodafternoon.WhatcanIdoforyou,sir?
Guest:
Hello,Ineedtosendsomefaxes.
Staff2:
Wouldyourfaxbeinternationalordomestic,sir?
Guest:
Both,actually.I’mafraidIhavetosendseveralfaxestodaytobothEuropeandhereinChina.Howmuchfor,say,threepages?
Staff2:
Aninternationalthree-pagefaxwouldcostaboutRMB65Yuan.AlocaldomesticfaxwouldcostaroundRMB20Yuanforthreepages.
Guest:
OK.OnetoParis,onetoLondon,andtwotoGuangzhou.Herearethefaxnumbers.
Staff2:
Well,letmetakecareofthem.…Oh,theyarethrough.
Guest:
Thanks.HowmuchdoIoweyou?
Staff2:
That’llbeRMB175Yuan.MayIknowyournameandroomnumber?
Guest:
TomSmithofRoom1102.
Staff2:
Justaminute,please.Yes,pleasesignthebill,Mr.Smith.
SpeakingI
B.ModelDialog:
Staff:
Goodmorning,Mr.Hilton.
Planner:
Goodmorning,Mr.Chen.Iwouldjustliketocheckthemealtimesforthenextweekseminar.
Staff:
Well,breakfastbuffetwillbeservedinthemaindiningroomfrom7till10asusual.Doyouhavespecialrequirementsthere?
Planner:
Yes.WedohaveratheralotofAmericansandEnglishmenattendingtheseminar,soIthinkitwouldbeagoodideatoserveAmericanbreakfastandBritishbreakfast,inadditiontoChinesebreakfast..1
Staff:
Verygood,sir.Lunchisat12.DoyouwanttohavethebuffetlunchonMondayandTuesday?
Planner:
Nonearly.CanwehavethenormalwaiterserviceonTuesday?
Staff:
OK.Andhowabouttheteatime?
Wouldyoulikecoffeetobeservedinthelectureroom?
Planner:
No,I’dliketohavesomethingelseforachange.IthinkChinesejasmineteawillbeOK.
Staff:
Yes,I’msurewecanarrangethat.
Planner:
Nowtoaccompanythemeal,IthinkthatanItalianorSpanishredwinewouldbeadmirable.
Staff:
Verygoodsir.Andeverydinnerwillbeafeastat6:
30p.m..Willthatdo?
Planner:
That’sgreat.Itwilldobyallmeansafteratiringday.
Staff:
Nowlet’scometothedinnertabledecorations.
Planner:
Ithinkthatitwouldbeappropriatetohavetheflagsoftheparticipatingcountriesonthetableandsomeflowers;perhapspinkcarnationswouldbeaneutralcolor.
Staff:
Willyouberequiringanybackgroundmusicatall?
Planner:
Ithinknot.
Staff:
Well,Ithinkthathascoveredallthepoints,hasn’tit?
SimulatedWriting
Referenceanswer:
July16,2003
DearPresidentChapman:
Therewillbeacelebrationpartyforourcompany’stenthanniversary,tobeheldfromAugust1to3atourconventionhall.Icordiallyinviteyoutojoinus.
Besides,IwillarrangeameetingforyouandMr.Liu,theGeneralManagerofDDCC,duringwhichyoumayhaveatalkaboutourfuturecooperation.
Icanassureyouthatwewillmakeeverythingconvenienttoyou.Pleaseacceptourwarmwelcomeandsincereinvitation.
Sincerelyyours,
(Signature)
TeresaWang
AssistantG.ManagerofDDCC
Unit12ExhibitionService
Preview
Afascia展台楣板
Bdraping铺设桌面裙布
Cinflatablerainbowdoor充气拱门
Dgangway过道
Erawspace光地
Fpavilion馆(蓬)
Gtwodimensioncodeentry二维码检入
Hpeninsulabooth半岛型展台
Ibanner横幅
Jshellschemebooth标准闭合展台
Kboothbadge参展徽章
Lboothlayout展台位置示意图
Mfloorplan楼层平面图
Nislandbooth岛型展台
DialogI
1)69.8degreesFahrenheit.
2)d
3)b
4)d
DialogII
1)Theitemsherentedhavenotarrivedyet,andthebuildersareleavingsoon.
2)b
3)d
4)c
DialogIII
1)F2)F3)T4)F5)T
DialogIV
1)Aconferenceisameetingwherepeoplediscussaparticularsubjectorsharedinterest.Anexhibitionisatemporaryeventatwhichcompaniesorindividualscanshowtheirproducts.
2)①b②a③a④a⑤a⑥c⑦c⑧b
ReadingI
转帐
bybanktransfer
付款方式
paymentmethod
电汇
bywiretransfer
美国运通信用卡
AmericanExpress
持卡人
cardholder
封面
frontcover
气球条幅
vertically-hungscrollofballoon
充气拱门
inflatablerainbowdoor
入场券
admissionticket
黑白内页
black-and-whiteinlay
展览现场广告
Siteadvertisement
封二页
insidefrontcover
ReadingII
1)RMB660Yuan.
2)Storageequipmentresponsibilityrestswiththedecorator.
ListeningI
Tapescript:
CancelingExhibitRegistration
Staff:
Goodmorning.GlobalExhibition.HowmayIassistyou?
Customer:
I’vemadeareservationforthePacketechandFoodtechExhibitionsixmonthsago.I’llnotbeabletoattendit,soI’dliketocancelmyregistration.
Staff:
MayIhaveyourname,please?
Customer:
I’mJohnSmithwithAmericanPackagingMachineryManufacturersInstituteChinaOffice.
Staff:
Letmehaveacheck,please…
Yes,you’vereservedacenterboothonthefirstfloor,andtheboothnumberisG072.AmIcorrect?
Customer:
You’reabsolutelyright.
Staff:
Wewon’tacceptyourcancellationunlessyousendusawrittennoticebytheendofthismonth.Andthenyoumayreceivea40%refundfromus.
Customer:
Well,that’sbetterthannothing.Whencanyoumailtherefundtome?
Staff:
Accordingtothecompany’sregulation,I’llmailthecancellationrefundtoyouwhentheshowisover.Ihopeyouunderstand.
Customer:
That’sunderstood.Thankyou.Goodbye.
Staff:
Welookforwardtoyourparticipationinourshownexttime.
ListeningII
A.
AnexhibitiontripAbroad
TransittotheairportBytakingrentedlimousines
AirlineCAAC
FromtheairporttothehotelsBytakinghotelshuttlebuses
MethodofreservinghotelroomsRoominglist
ProbableRelationshipbetweenthespeakers
ExhibitionCompany&TravelAgent
B.Tapescript
PlanningItineraryforExhibitTrip
Mr.Lee:
Hello,Mr.Liu.I’mnotlate,amI?
Mr.Li
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