35 Deploy SMF.docx
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35 Deploy SMF.docx
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35DeploySMF
Microsoft®OperationsFramework
Version4.0
DeployServiceManagementFunction
Published:
April2008
Forthelatestinformation,pleasesee
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Contents
PositionoftheDeploySMFWithintheMOFITServiceLifecycle1
WhyUsetheDeploySMF?
2
DeployServiceManagementFunctionOverview2
DeploymentSMFRoleTypes2
GoalsofDeployment4
KeyTerms5
DeployProcessFlow6
Process1:
DeployCoreComponents8
Activities:
DeployCoreComponents8
Process2:
DeploySites10
Activities:
DeploySites10
Process3:
StabilizeDeployment12
Activities:
StabilizeDeployment12
Process4:
ReviewtheDeploymentCompleteMilestone14
Activities:
ReviewtheDeploymentCompleteMilestone14
Conclusion15
Feedback15
PositionoftheDeploySMFWithintheMOFITServiceLifecycle
TheMOFITservicelifecycleencompassesalloftheactivitiesandprocessesinvolvedinmanaginganITservice:
itsconception,development,operation,maintenance,and—ultimately—itsretirement. MOForganizestheseactivitiesandprocessesintoServiceManagementFunctions(SMFs),whicharegroupedtogetherinlifecyclephases.EachSMFisanchoredwithinalifecyclephaseandcontainsauniquesetofgoalsandoutcomessupportingtheobjectivesofthatphase. TheSMFscanbeusedasstand-alonesetsofprocesses,butitiswhenSMFsareusedtogetherthattheyaremosteffectiveinensuringservicedeliveryatthedesiredqualityandrisklevels.
TheDeploySMFbelongstotheDeliverPhaseoftheMOFITservicelifecycle.ThefollowingfigureshowstheplaceoftheDeploySMFwithintheDeliverPhase,aswellasthelocationoftheDeliverPhasewithintheITservicelifecycle.
Figure1.PositionoftheDeploySMFwithintheITservicelifecycle
BeforeyouusethisSMF,youmaywanttoreadthefollowingMOF4.0guidancetolearnmoreabouttheMOFITservicelifecycleandtheDeliverPhase:
∙MOFOverview
∙DeliverPhaseOverview
WhyUsetheDeploySMF?
ThisSMFshouldbeusefulforanyonewhoisinvolvedwithreleasingastableITservicesolutionintotheproductionenvironment,includingstabilizingthesolutionintheproductionenvironmentandtransferringresponsibilityforthesolutionfromtheprojectteamtotheOperationsandSupportteams.
Itaddresseshowtodothefollowing:
∙DeploycoreITservicesolutioncomponents.
∙Deploysites.
∙Stabilizedeployment.
∙ReviewtheDeploymentCompleteMilestone.
DeployServiceManagementFunctionOverview
DeploymentbeginswhenstabilizingendswiththeReleaseReadinessMilestone,whichisaMOFManagementReview.Duringdeployment,theprojectteamdeploysthecoresolutionandthesitecomponentsintotheproductionenvironment;stabilizesthedeployment;transferstheprojecttooperations;andgetsfinalcustomerapprovalforthenewsolution.
EventhoughtheStabilizeprocessisfinished,stabilizationcontinuesduringdeploymentastheteamtransfersthesolutionfromatestenvironmentintotheproductionenvironment.Afterdeployment,theteamconductsaprojectreviewandcustomersatisfactionsurvey.
TheDeploymentCompleteMilestoneconcludesdeployment.Bythismilestone,thesolutionshouldsatisfythecustomer’sexpectationsandspecifications—providingtheexpectedbusinessvaluetothecustomer.Thecustomermustexplicitlyagreethatthesolutionmeetsitsobjectivesbeforetheteamdeclaresthatthesolutionhasbeensuccessfullydeployedtoproduction.Thisrequiresastablesolutionandclearlycommunicatedcriteriaforsuccess.Additionally,theappropriateoperationsandsupportsystemsmustbeinplace.UponreachingtheDeploymentCompleteMilestone,theteamshouldhavefinalizedallactivitiesandeffectivelyterminatedtheproject.
DeploymentSMFRoleTypes
TheprimaryteamaccountabilitythatappliestotheDeploymentSMFistheSolutionAccountability.TheroletypeswithinthataccountabilityandtheirprimaryactivitieswithinthisSMFaredisplayedinthefollowingtable.
Table1.TheSolutionAccountabilityandItsAttendantRoleTypes
RoleType
Responsibilities
RoleinThisSMF
SolutionManager
∙Accountablerole
∙OwnsallSMFsinthisaccountability
∙Actsasprojectdirectorforallprojects
∙Resolvesconflictsbetweenprojects
∙Ongoingoversight
ProgramManager
∙Drivesdesign,schedule,andresourcesattheprojectlevel
∙Ensuresthesolutioniswithinagreed-toscope
∙Managesthestabilizationofthesolution
Developer
∙Buildstheagreed-tosolution
∙Resolvesproblemswiththesolution
∙Providessupportforproblemescalation
Tester
∙Teststoaccuratelydeterminethestatusofsolutiondevelopment
∙Testsperformance
∙Performsproblemtrackingandtriaging
ProductManager
∙Actsasthecustomeradvocate
∙Helpsdrivesharedprojectvision
∙Managescustomerexpectations
∙Processescustomerfeedback
∙Assessesthedeployment
∙Signsoffonthedeployment
UserExperience
∙Actsastheuseradvocateonprojectteams
∙Helpsdefineuserrequirements
∙Helpsdesigntomeetuserrequirements
∙Trainsusers
∙Maintainsthetrainingschedule
ReleaseManagement
∙Evaluatesthesolutiondesign
∙Documentsoperationsrequirementstoensurethatthey’remetbythedesign
∙Createsapilot,deploymentplan,andschedule
∙Managessitedeployment
∙Managessolutiondeployment
OperationsExperience
∙Advocatesforoperationsontheprojectteam
∙Bringsinoperationsexpertsasneededfordetailedinformation
∙Coordinateswithreleasemanagement
∙WorkswithReleaseManagementtoensuresolutionisoperationsready
TestManager
∙Ownsalltestingacrossallprojectteams
∙Developstestingstrategyandplans
∙Ensuresthatbestpracticetestmethodsareused
∙Ongoingoversight
GoalsofDeployment
Thegoalofdeploymentistoreleaseastablesolutionintotheproductionenvironment.Thisincludesstabilizingthesolutionintheproductionenvironmentandtransferringresponsibilityforthesolutionfromtheprojectteamtotheoperationsandsupportteams.Table2showsthedesiredoutcomesoftheDeploySMFgoalsandlistsmeasuresthatyoucanusetogaugehowsuccessfullyyouhaveachievedthesegoalsaftercompletingthisSMF.
Table2.OutcomesandMeasuresoftheDeploySMFGoals
Outcomes
Measures
Stablesolutiondeployedtotheproductionenvironment
∙Numberofsupportissuesopenedpostdeployment
Customerissatisfiedwithandacceptsthedeployedsolution
∙Allsitesarefullydeployed
∙SignoffontheDeploymentCompleteMilestone
Solutionsuccessfullytransferredfromtheprojectteamtotheoperationsandsupportteams
∙Noprojectteammembersstillactivelyinvolvedintheproject
∙Numberofsupportescalationsfromoperationsandsupportteams
KeyTerms
Thefollowingtablecontainsdefinitionsofkeytermsfoundinthisguide.
Table3.KeyTerms
Term
Definition
Baseline
Aknownstatebywhichsomethingismeasuredorcompared.Baseliningisplacingsomethingunderchangecontrol.Baselinesmakemanagingchangeincomplexprojectspossible.
Customer
Thepersonororganizationthatcommissionsandfundstheproject.
Pilottest
Atestconductedbya
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