亚马逊回信邮件模板.docx

亚马逊回信邮件模板.docx

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亚马逊回信邮件模板

亚马逊回信邮件模板

亚马逊客户购买多种产品发邮件确认产品订单邮件模板

Dear---

Thankyousomuchforyourgreatsupportonus.

Wehavereceivedyourorderof"把订单复制进去".

Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10pcs？

Ifnothingiswrong,wewillshipthemasap.

Bestregards

亚马逊客户因购买的商品大小不合适导致退货的邮件模板

Dear---

Thankyousomuchforyourgreatsupportonus.

Sosorryfortheinconveniencethattheswimmingsuitdidnotfityou.

WillitbepossibletogiveothersasagiftOrhowaboutwemakeyouapartialrefundasawaytomakeupforthis？

Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.

Waitingforyourreply.

Bestregards

亚马逊卖家发错地址邮件模板

Dear---

Thankyousomuchforyourgreatsupportonus.

Whatabigmistakewemade!

Sorry,butwillyoustillwanttheitemsIfyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund.

Waitingforyourreplyandhopeyourkindunderstanding.

Bestregards

亚马逊卖家发货到达时间邮件模板

Dear----

Thankyousomuchforyourgreatsupportonus.

Usuallyittakesabout7-12daysfortheitemtoreachyou.

Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.

Bestregards

亚马逊卖家发货发货后要求买家写反馈的邮件模板

Dear----

Thankyouverymuchforyourorder!

Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!

Andwearelookingforwardtoyourfeedback.

Haveaniceday!

Bestregards

亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

Dear--

Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.

Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.

Wewillcontactthepostofficetofindouttheproblem.

Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutherefund.

Waitingforyourreply.

Anyinconveniencehopeyourkindunderstanding.

Bestregards

亚马逊的商品被跟卖，发警告信的邮件模板。

Hellow

Wehavenoticedthatyouarenotauthorizedtosellthiscardknifeandyouhavelistedthisparticularitem（ASIN：

B00GICPZT0）whichissoldexclusivelybythebrandauthorizedsellers.Pleaserefertoourattachment.

Pleasesendtheconfirmationtousafteryouremovetheproductasissuedfromyourlisting.

Ifyoudonotcomplywiththesedemands,wewillhavenonoticebuttoclaimwithsellerperformancedepartment,whichwillseriouslyimpactyourAmazon  sellingprivileges.

Pleasehandleandreplyusassoonaspossible,otherwisewewillcomplaintsandamazon.

客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板

DearCustomer,

Thankyouforcontactingusregardingyourinquiry.

Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-9businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.

Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.

Bestregards

买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板

Dear---

Thankyouforcontactingusregardingyourinquiry.

Yourreturnrequesthasbeenapproved.YouwillbereceivingareturnshippinglabelandRMAinstructionsviaAmazon.Pleasebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.Theinitialshippingcostcannotberefundedanda25%restockingfeemaybeappliedifthemerchandiseisusedordamagedvisually.

Also,pleasemakesurethatthecorrectmerchandiseisbeingshippedus,卖家名.Weareasellerbythenameof卖家名onAmazonandwewillonlyacceptreturnsofourmerchandise.Ifmerchandisepurchasedfromadifferentsellerisshippedtous,wewillneedtoshipthemerchandisebacktoyouandwewillalsoaskyoufortheshippingcostincurred.

Weappreciateyourcooperation.

Bestregards

|

买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板。

Dearcustomer,

Sorryfordisturbingyou,wetrackedyourshipping.Theshippinginformationmaynotupdatesoprompt,couldyoupleasekeepyourpatienceandwaitforafewmoredaysWewillkeeptrackingforyou,anynewswewillinformyouasap.

Yourunderstandingwillbehighlyappreciated.

Bestregards

家没有收到货，发邮件询问情况，回复邮件的模板：

Dearcustomer,

Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace（itisnowreachingyourlocalpostoffice）.Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.CouldyoupleasekeepyourpatienceandwaitforafewmoredaysWewillkeeptrackingforyou,anynewswewillinformyouasap.

Yourunderstandingwillbehighlyappreciated.

Bestregards

产品被跟卖，发给卖家的警告信模板

hello

  wenoticedthatyouhovelistedtheseparticularitemwithASINwhicharedifferentfromourareagainstAmazon'spllicysowekindlyrequestthatyoufollowourinstruction:

  Removeyouoffersfromallproductpagesonwithin24hours,anddonotlistitemsonXXproductpagesintheisthelastwarning.

  ifyoudontcomplywiththesedemands,we'llhavenochoicebuttofileanofficialclaimwiththeSellerPerformanceDepartment,whichwillseriouslimpactyouAmazonperformance.

  XXX

买家下单未付款,发给买家催款邮件

DearX,

Weappreciatedyourpurchasefrom,wenoticedyouthathaven’tmadethepaymentyet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.

Ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.

Thanksagain!

Lookingforwardtohearingfromyousoon.

BestRegards,

（Yourname）

发货后超过5天还未更新物流信息，让买家再等待

Dear***,

Asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticscompaniesarerunningatmaximumcapacity.

Yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.

Thankyouforyourpatience!

%

另一笔记

1、客户订购多种产品，卖家发邮件确认产品订单

Dearbuyer，

Thankyousomuchforyourgreatsupportonus.

Wehavereceivedyourorderof“XXXXXX”.

Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10pcs？

Ifnothingiswrong,wewillshipthemasap.

BestRegards

Seller’sname

译文：

亲爱的顾客，非常感谢您对我们的大力支持！

我们已经收到您的订单“XXXXXX”。

我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？

如果没什么问题，我们会尽快发货。

2、客户因订购的商品大小不合适导致退货

Dearbuyer，

Thankyousomuchforyourgreatsupportonus.

Sosorryfortheinconveniencethattheswimmingsuitdidnotfityou.

WillitbepossibletogiveothersasagiftOrhowaboutwemakeyouapartialrefundasawaytomakeupforthis？

Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.

Waitingforyourreply.

BestRegards

Seller’sname

译文：

亲爱的顾客，非常感谢您对我们的大力支持！

很抱歉，因为这件泳衣不适合您，给您带来不便。

这件泳衣可以送给别人作为礼物吗或者我们这边退部分货款作为补偿？

只是建议，如果您坚持要退货，我们会跟进下一步。

我们等待您的回信。

3、卖家发错地址

Dearbuyer，

Thankyousomuchforyourgreatsupportonus.

Whatabigmistakewemade!

Sorry,butwillyoustillwanttheitemsIfyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund.

Waitingforyourreplyandhopeyourkindunderstanding.

BestRegards

Seller’sname

译文：

亲爱的顾客，非常感谢您对我们的大力支持！

我们犯了很大的失误。

很抱歉，不知您是否还需要这个产品。

如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。

我们等待您的回复，并希望获得您的理解。

4、卖家发货到达时间

Dearbuyer，

Thankyousomuchforyourgreatsupportonus.

Usuallyittakesabout7-12daysfortheitemtoreachyou.

Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.

BestRegards

Seller’sname

译文：

亲爱的顾客，非常感谢您对我们的大力支持！

一般情况下，7-12天内您便会收到货物。

如有问题，请随时联系我们，我们会尽快将货物送达。

5、卖家发货后，要求客户写反馈

Dearbuyer，

Thankyouverymuchforyourorder!

Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!

Andwearelookingforwardtoyourfeedback.

Haveaniceday!

BestRegards

Seller’sname

译文：

亲爱的顾客，非常感谢您的订单！

货物已发出，您将会很快收到。

希望您会喜欢！

我们期待您的反馈！

祝您今天愉快！

6、亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

Dear—

Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.

Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.

Wewillcontactthepostofficetofindouttheproblem.

Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutherefund.

Waitingforyourreply.

Anyinconveniencehopeyourkindunderstanding.

Bestregards

7、亚马逊的商品被跟卖，发警告信的邮件模板。

Hello,

Wehavenoticedthatyouarenotauthorizedtosellthiscardknifeandyouhavelistedthisparticularitem（ASIN:

B00GICPZT0）whichissoldexclusivelybythebrandauthorizedsellers.Pleaserefertoourattachment.

Pleasesendtheconfirmationtousafteryouremovetheproductasissuedfromyourlisting.

Ifyoudonotcomplywiththesedemands,wewillhavenonoticebuttoclaimwithsellerperformancedepartment,whichwillseriouslyimpactyourAmazonsellingprivileges.

Pleasehandleandreplyusassoonaspossible,otherwisewewillcomplaintsandamazon.

8、客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板

DearCustomer,

Thankyouforcontactingusregardingyourinquiry.

Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-9businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.

Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.

Bestregards

9、买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板

Dear—

Thankyouforcontactingusregardingyourinquiry.

Your