英语系经典论文商务礼仪 Bisness Etiquette.docx
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英语系经典论文商务礼仪 Bisness Etiquette.docx
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英语系经典论文商务礼仪BisnessEtiquette
论文题目AStudyofEnglishMajors’BusinessEtiquetteCompetenceinDalianNeusoftInstituteofInformation
AStudyofEnglishMajors’BusinessEtiquetteCompetenceinDalianNeusoftInstituteofInformation
BySupervisor:
NortheasternUniversityNeusoftInstituteofInformation
May2011
毕业设计(论文)任务书
毕业设计(论文)题目:
东软英语专业学生商务礼仪能力的调查研究
设计(论文)的基本内容:
本文通过问卷调查方法,探讨我校英语专业学生的商务礼仪知识现状,通过分析和总结,使大学生们能更好地理解商务礼仪学习的重要性,同时,为我校开展商务礼仪教学和加强学生的商务礼仪能力与培养提供一定的依据。
毕业设计(论文)专题部分:
题目:
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设计或论文专题的基本内容:
学生接受毕业设计(论文)题目日期
第1周
指导教师签字:
2010年12月3日
AStudyofEnglishMajors’BusinessEtiquetteCompetenceinDalianNeusoftInstituteofInformation
Abstract
Chinesepeoplehavealwaysbeenwell-knownasthenationofceremonies.DuringthehistoricalevolutionofChineseculture,etiquetteplaysapositivedrivingrole.WiththegrowthofChina’sinternationalstatusandexchanges,Chinesestudentsarelikelytofacetheopportunityofcommunicatingwithpeoplefromdifferentculturalbackgrounds.Whileduringtheprocessofsocialcontactathomeandabroad,forthosestudentswhomajoredinbusinessEnglishshouldnotonlyhavethenecessaryprofessionalknowledgeandlanguageskills,buthavetounderstandtheinternationalpracticeandlearntherulesandnormsofhowtosocializewithothersinharmony,whichis,oftencalled,businessetiquette.Thegoodbusinessetiquettecanhelptoestablishagoodpersonalimage,specifyourdailysocialbehaviors,andalsoenableenterprisesobtainmorebusinessopportunities.Therefore,thestudyofbusinessetiquetteanditscultivationcannotbeignored.
Mystudy,throughaquestionnaire,explorestheNeusoftEnglishmajors’currentunderstandingofbusinessetiquette.Throughtheanalysis,wecanunderstandtheimportanceofbusinessetiquette,theroleofbusinessetiquettestudyandthepositiveeffectofsocialadaptabilitybroughtfrombusinessetiquette.Thus,itprovidesthecertainbasisfordevelopingourschool’sbusinessetiquetteteachingandstrengtheningourstudents’businessetiquetteabilityandcultivation.Italsohastherealvaluefortheschooltocultivateandachievehigh-qualityandapplication-orientedtalentsinthefuture.
Thispaperisdividedintofiveparts,introduction,literaturereview,methodology,resultsanddiscussion,andtheconclusion.Thefirstpartistheintroductionofthisresearch.Thesecondpartmainlyintroducesthetheoryandpreviousstudiesrelatedtothisfield.Thethirdpartistointroducethemethodologyusedinthisinvestigation.
Theforthpart,throughdataanalysis,discussestheNeusoftEnglishmajors’understandingofbusinessetiquette.Thelastpartsummarizesthemainfindingsandpointsouttheimplicationsandlimitationsofthisstudy.
Keywords:
businessetiquette,NeusoftEnglishmajors,investigation,abilityandcultivation
东软英语专业学生商务礼仪能力的调查研究
摘要
我国民族素有礼仪之邦的美誉。
在中华文化的历史演进过程中,礼仪有着积极的推动作用。
随着我国日益提高的国际地位和日趋频繁的国际交往,大学生将有可能面临与来自不同文化背景的人进行交际的需要。
在这种国内外社会交往的过程中,对于那些英语专业商务方向的大学生来说,他们除了应具备必要的专业知识和语言技能外,还必须了解国际惯例和掌握如何与他人和谐交往的法则和规范,那就是:
商务礼仪。
学习好商务礼仪会帮助我们树立良好的个人形象,规范我们日常社交的行为,也能为企业带来更多的商业机会。
因此,大学生商务礼仪的学习及其培养不容忽视。
我的研究是通过问卷调查的方法,集中探讨东软英语专业学生的商务礼仪知识现状。
通过分析,我们能够了解商务礼仪的重要性,商务礼仪学习的意义、以及商务礼仪对大学生社会适应能力起到的积极作用。
进而为我校开展商务礼仪教学,和加强学生的商务礼仪能力与培养提供一定的依据。
同样,为我校在今后培养和实现高素质,应用型人才起到真正价值意义。
论文分为五部分,简介,文献综述,方法论,结果和讨论,以及结论。
第一部分是简介,第二部分介绍相关理论知识和在此领域的以往研究,第三部分介绍了这个研究所带来的方法,第四部分是通过数据分析东软英语专业学生的商务礼仪知识现状,最后一部分是做出总结并提出了该文章的启示和局限性。
关键词:
商务礼仪,东软英语专业学生,调查研究,能力与培养
Acknowledgements
Fromthesischoosingtomaterialcollecting,frompaperwritingtorepeatedmodification,duringtheseseveralmonths,Ihavebeenthroughjoy,confusion,distressandsadness,myfeelingissocomplicatedintheprocessofthispaperwriting.Now,withthecompletionofthisgraduationpaper,itmeansthatmycollegelifeiscomingtoanend.Besidesmyownefforts,theteachers’earnestinstruction,classmatesandfriends’suggestions,andmyparents’supportareallmyenergysourceoffinishingmypaper.
Firstofall,IwouldliketothankmysupervisorYangYangsincerely.Sheisaneasy-going,enthusiastic,andcarefulperson.Fromthesischoosingtothesissetting,fromcontenttoformat,fromthedesignofframework,layoutofstructuretotherepeatedmodificationandpolishingonmypaper,Ms.Yanghasalwaysbeenguidingmesocarefullyandprofessionally.Shehelpedmetodevelopmythoughtandencouragedmecontinuously.Shegavemerationalrecommendationsandconsiderateadvice.Duetoherselflesshelp,Ifinishedmypapersofastwithfruitfulresults.HereIshowmysinceregratitudetoher.
Atthesametime,Iwanttosaythank-youtomydearclassmatesandfriends!
Thesmoothcompletionofmypapercannotleavetheirconcernandhelp.Throughoutthepaperwriting,myclassmatesandfriendshelpedmetosearchmaterialsandcooperatewithmeindoingthequestionnaires.TheircooperationencouragedmesomuchthatIhaveastrongdesireandeagernesstoworkouttheresultsofthisresearch.
Finally,Iwillsaythank-youtomyparents.Iamappreciatedthattheyalsohelpedmealotandsupportedmeonmypaper.TheytaughtmeeverythingtheyknewsinceIwasborn.Thankyouforgivingmealotofloveandmakingmefullofenergyalltheway.Theyaremydearestpersonsintheworld.
Contents
毕业设计(论文)任务书I
AbstractII
摘要IV
AcknowledgementsV
I.Introduction1
II.LiteratureReview2
2.1TheDefinitionofEtiquette2
2.2TheCharacteristicsofBusinessEtiquette2
2.3TheImportanceandNecessityofBusinessEtiquette4
2.4RelatedStudiesonBusinessEtiquette5
III.Methodology7
3.1ResearchQuestionnaires7
3.2Participants7
3.3Instruments7
3.4Procedures8
IV.ResultsandDiscussion10
4.1OverallAnalysis10
4.2BasicBusinessEtiquette12
4.3BusinessEtiquetteinWorkplace13
4.4BusinessEtiquetteinSocialOccasion17
4.5Solution21
V.Conclusion23
5.1MajorFindings23
5.2Implication23
5.3Limitation24
Bibliography26
Appendix27
I.Introduction
Sofar,withthegradualglobaleconomicintegrationandfiercebusinesscompetitioninChinesemarketeconomy,itisstronglyrequiredforcollegestudentstounderstandtheinternationalpracticeintheexternalexchangesandlearnthenormsofhowtohaveasmoothinteractionwithpeople.Thebusinessetiquette,asaninterpersonalcommunicationlubricant,hasbecomemoreandmoreimportant.Therefore,theeducationandresearchofbusinessetiquettecannotbeignored.Althoughmanyprofessionalsandschoolpersonnelconductedtheresearchonbusinessetiquettefromdifferentperspectives,theetiquetteisstillnotpaidenoughattentionintheschooleducation,andsomeresearchersjustgenerallyrelyontheirtheoryandexperiencetoexploreschool’sbusinessetiquetteeducation.
Myresearchisbuiltonthetheorycombinedwithmorepracticaldataanalysis.ThestudypurposeistolearnaboutNeusoftEnglishmajorstudents’overallunderstandingofbusinessetiquetteandexploretheircompetenceandcultivationforbusinessetiquettefurther.Throughquestionnaires,wecanhaveanobjectiveanalysisfortheirstrengthandexistingweaknessinbusinessetiquettestudyandgetrelevantsolutions.Fromtheanalysis,wewillfindhowtocultivatethestudentsbetterandhowtomeettheirfurtherrequirement.Meanwhile,itprovidestherealmeaningforcollegestudentstolearnaboutbusinessetiquetteknowledgeanditsimportantstatusasmuchastheycan.Italsohastherealvalueforcollegetodevelopbusinessetiquetteeducationwidelyandcultivatehigh-qualitytalentsinthefuture.Thispaperwillgiveanoverallintroductionofetiquetteandbusinessetiquette,theimportanceandnecessityofbusinessetiquetteandrelatedstudyinbusinessetiquette;thenitwillmainlyanalyzetheNeusoftEnglishmajors’understandingofbusinessetiquettethroughmethodology,resultsanddiscussion.Atlast,itwillgettherelevantconclusion.
II.LiteratureReview
2.1TheDefinitionofEtiquette
Etiquetteisthegeneralnameofcourtesyandceremony.Itreferstotheestablishedstandardsofconductandproceduresthatpeopleusetobeautifythemselvesandrespectothersduringthevarioussocialinteractions.Itembodiesthepoliteness,courtesy,appearance,rite,etc.Etiquetteisanimportantsymbolofhumancivilizationandsocialprogress,whichisnotonlythekeypartofcommunication,butalsoistheexternalmanifestationofmoralityandculture.
Startingfromdifferentperspectives,thedefinitionofetiquetteoftencanbemadeinadifferentinterpretation.
Fromtheself-cultivationperspective,thatiscognitionandapplication.Etiquettecanbesaidtobeaperson'sinternalcultureandeducation.
Fromthemoralperspective,etiquettecanbedefinedasthecodeofconductorthestandardpracticeinsociety.
Fromthecommunicationperspective,itcanbesaidtobeanartofinterpersonalapplication,ortobeamethodofcommunication.
Fromthefolk-customperspective,itcanbesaidtobetherespectful,friendlyconventionalpracticesestablishedinsocialinteraction.
Inshort,etiquetteisthepracticesthatpeoplehowtobehavethemselves.Knowingthestatementsaboutetiquetteabove,youwillfurtherdeepenyourunderstandingforetiquette,andmasteritmoreaccurately.
2.2TheCharacteristicsofBusinessEtiquette
Whenetiquetteisusedinbusiness,itisformedintothebusinessetiquette.Thatistosay,inthebusinessinteraction,thereisacertainestablishedandacceptedprocedureandmeansabidingbypeopletoshowrespecttoeachother.Thecentralroleofthebusinessetiquetteistoreflectthemutualrespectbetweenpeople.Briefly,businessetiquetteisageneralrequirementforpeople’sappearanceandmannersinthebusinessactivities.
Forth
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