3938管理英语2试题及答案.docx
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3938管理英语2试题及答案.docx
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3938管理英语2试题及答案
2021年7月3938管理英语2试题及答案:
2021年7月3938管理英语2试题及答案一、交际用语(共计10分,每小题2分)1-5题:
选择正确的语句完成下面对话,并将答案序号写在答题纸上。
1.--ShouldIleaveearliertomorrowmorning?
--__________________
A.Yes,it’sbettertoleaveearliertoavoidthemorningtraffic.
B.Yes,youwill.
C.No,youshouldn't.
[答案]A2.--Howareyoufeelingnow?
--__________________
A.Muchbetter.
B.It'sOK.
C.Thankyou.
[答案]A3.--Whattimedoesthetrainleave?
--__________________
A.OnTuesday.
B.Inthemorning.
C.Athalfpastfive.
[答案]C4.--Goodmorning,SunshinemunityCenter!
MayIhelpyou?
--__________________
A.I'dliketobookoneairticket.
B.I'mgladtointroducemyselftoyou.
C.Ineedaplumbertorepairthewaterpipeinmykitchen.
[答案]C5.--Wouldyoumindfillingthequestionnaireforme?
--__________________
A.Noproblem.
B.Sorry,Ican'tgothere.
C.Ireallyappreciatethat.
[答案]A二、词汇与结构(共计30分,每小题2分)6-20题:
阅读下面的句子,从A、B、C三个选项中选出一个能填入空白处的正确选项,并将答案序号写在答题纸上。
6.Oneday,ourdreamswill_________reality.
A.turnoutB.turnintoC.turnaway[答案]B7.Idon’tknow_________.
Ijustarrivedheretwominutesago.
A.what'sgoingonB.howisgoingonC.whoisgoingon[答案]A8.Writethetelephonenumberdown_________youforget.
A.oncaseB.incaseC.undercase[答案]B9._________youpreparecrosstrainingplans,youneedtoconsiderboththepanybenefitsandtheemployeebenefits.
A.AlthoughB.EvenifC.As[答案]C10.WethinkthatSmithshouldbetoldabouthis_________conditionassoonaspossible.
A.physicB.physicC.physical[答案]C11.Weshouldkeepinmind_________thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.
A.whatB.thatC.when[答案]B12.I'mwritingto_________apositionasaputerengineerinyourpany.
A.thankforB.waitforC.applyfor[答案]C13.We_________itverymuchthatyou’veetogiveusatimelyride.Otherwisewewouldmissthetrain.
A.appreciateB.e_pectC.promise[答案]A14.Wefeel_________withtheinconveniencetheservicecenterbroughtus.
A.disappointedB.worriedC.surprised[答案]A15.Customers_________refusetofillingthequestionnairearenotpermittedtobuytheproduct.
A.whatB.whichC.Who[答案]C16.Themusic_________likethesingingofabird.
A.hearsB.soundsC.listens[答案]B17.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I_________youitwillperformwellsoon.
A.argueB.affectC.assure[答案]C18._________thefog,weshouldhavereachedtheannualmeetingsiteontime.
A.BecauseofB.InspiteofC.Butfor[答案]C19.Hisactionisalways_________withhiswords.
A.constantB.consistentC.continuous[答案]B20.Wehaveto_________ourannualworkreporttothemanagerne_tweek.
A.handinB.handoutC.handsup[答案]A三、阅读理解(共40分,每小题4分)21-25题:
阅读下列短文,从A、B、C三个选项中选出一个正确答案,并将答案序号写在答题纸上。
PassagelAngrycustomerstendtoaimtheirdissatisfactionandplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallye_pressingtheirdissatisfactionaboutthepanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:
Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.
Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomerisplaining,sothatsatisfactorystepscanbetaken.
Showthatyoucare:
Useeveryopportunitytoe_pressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thise_hibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.
Controlyourangerandbepatient.Learntorela_andcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.
Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.
21.Atwhomdoangrycustomerstendtoaimtheirdissatisfactionandplaints?
A.Staffmembers.
B.panymanagers.
C.Thosewhoacpanythem.
[答案]A22.Whenacustomershoutsrudelyatyou,youshould_______.
A.arguebackandprotectyourselfB.keepquietandleavethecustomeraloneC.keepcalmandlistencarefullytothecustomer[答案]C23.Theunderlinedsentence“Useyourearsmorethanyourmouth”means_______.
A.YourmouthisnotmoreimportantforyouthanyourearsB.YoushouldlistenmorethanyouspeakC.Youshouldtalkmorethanyoulisten[答案]B24.Whendealingwithanangrycustomer,whichisNOTtherightattitude?
A.Beconcerned.
B.Bepatient.
C.Beamused[答案]C25.Whichofthefollowingstatementsistrueaccordingtothepassage?
A.Whenthecustomersplain,youneedn'tlistencarefully.
B.Youneedn'tsaysorrytothoseangrycustomers.
C.Youshouldrela_yourselfandtrytounderstandtheangrycustomers.
[答案]C26-30题:
请根据短文内容判断给出的语句是否正确,正确的写“T”,错误的写“F”,并将答案写在答题纸上。
Passage2Ifyoutakethefollowingsteps,youcanmakeasatisfactoryannualreport.Andyourbossandothersupporterswillbeimpressed.
Definingyouracplishments.Whatdifferencedidyoumake?
Whathaschangedinyourmunityorfieldbecauseofyourworkoverthepastyear?
Takeallofyouractivitiesoverthelast12monthsanddividethemintothreetofivemajoracplishments.
Lessismore:
Beselective.Ifyouincludeeverything,theannualreportbeesclutteredwithinformation.Youshouldthinkaboutwhatyouwanttofocuson,andthenselectstatisticstorepresentthatandhighlightkeyachievementswithphotos,orcasestudies,etc.
Addingvisualsandcharts:
Visualsandchartscanreducetheneedforte_tsanddetails.Andtheywillmakethereportmoreattractive.It'sgreatifyouproduceafullcolorpublicationwithlotsofnicephotography.Ofcourse,itwilldependonyourresources.
Astrongcalltoaction:
Astrongcalltoactionattheendofyourreportwillimpressthereadersdeeply.Makeitclearwhatyou'dlikeyourreaderstodooncethey'vereadit,suchasdonate,purchaseservices,etc.
26.Beforewritingthereport,youshouldgatheralltheworkyouhavedoneoverthepastyear.
[答案]T27.Thecontentsofthereportshouldbeselective.
[答案]T28.Theidiom“apictureisworthathousandwords”isappropriatehere.
[答案]T29.
Theapplicationofvisualsandchartscanmakethereportmoreboring.
[答案]F30.
Endingthereportwithastrongcalltoactionwilloffendhereaders.
[答案]F四、翻译(共计20分,每小题4分)31-35:
请从以下A、B、C三个选项中选出最佳翻译,并将答案序号写在答题纸上。
31.Themorefamiliarinterviewingfeelstoyou,thelessan_ietyyouwillfeelwiththeprocess.
A.你对面试越熟悉,在面试过程中你的焦虑就会越少。
B.面试中熟人多,面试过程中你焦虑也会少。
C.你熟悉面试多一点,面试中的麻烦就会少一点。
[答案]A32.Willyoubeinvolvedinopeningthenewoffice?
A.你会加人新办公室吗?
B.你会参与开设新办公室的工作吗?
C.你会被卷入到新办公室的工作中吗?
[答案]B33.Whenyoustartajob,youmuststicktoit.
A.一旦你开始了一件工作,你就得持之以恒。
B.一旦你开始了一件工作,他就得紧跟着它。
C.当你开始一件工作的时候,他就得认真做。
[答案]A34.Bythefollowingweek,whenhe'sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.
A.直到跟着的那个星期,他一个人的时候,他感到对于自己需要做什么以及如何开始做非常清楚。
B.到第二个星期,他一个人的时候,他感到对于自己需要做什么以及如何开始做有了一个很好的主意。
C.到第二个星期,当他独立工作的时候,他感到对于自己需要做什么以及如何开始做非常清楚。
[答案]C35.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.
A.对顾客和对自己有耐心将走很长的路才能赢得生气的顾客对你工作的支持。
B.对顾客和对自己有耐心将在赢得生气的顾客对你工作的支持方面大有帮助。
C.对顾客和对自己有耐心将会很难赢得生气的顾客对你工作的支持。
[答案]B
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