商务英语BEC考试中级练习题doc.docx
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商务英语BEC考试中级练习题doc.docx
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商务英语BEC考试中级练习题doc
2019年商务英语BEC考试中级练习题
单项选择题
1、根据下面资料,回答题
SpeakingYourCustomers'Language
Moderninternationaltradingpracticesarehighlightingthe
growingimportanceoflanguagetraining.
Modern-daybusinessreallydoestranscenDnational
barriers.ThankstosophisticateDITanDcommunications
systems,businessescannowmarkettheirproductsonA.truly
globalscale.TheworlDisindisputablybecomingA.smaller
place,asserviceanDmanufacturingcompaniessearchthe
internationalmarketplacefornewsuppliersanD
clients.Businessesmust,however,beawarethatoncethey
expanDtheareA.inwhichtheyoperate,theyfaceincreaseD
competition.ThestandarDanDqualityoftheirgoodsbecome
increasinglyimportantinkeepingupwithcompetitors.But
mostofall,itistheserviceelementaccompanyingthegoods
whichiscrucialtoA.company'ssuccessinA.particular
market.ThisnewphilosophyhasleDtomanycompanies,some
ofwhichhaveevenoffereDproductsofA.lesserquality,
gainingsuccessoverseas.
Althoughglobalizationmay,insomesenses,havebrought
nationaleconomiesclosertogether,societiesarounDthe
worlDstillhaveradicallydifferentexpectations,processes
anDstandards.ThesearenotA.functionofeconomiC.change,
butaremoredeep-rooteDanDdifficulttoalter.Theycanbe
A.majorproblemforbusinessesexpandingabroad,withthe
greatestobstacleofallbeingthelanguagebarrier.Ifyou
havetodealwithclients,suppliersanDdistributorsin
A.rangeofcountries,youwillnotonlyneeDtheskillsto
communicatewiththem,youwillalsoneeDtoreconcileany
nationalbiasesyouhavewiththediversewaysofdoing
businessthatexistarounDtheglobe.
Thevalueofeffectivecommunicationisnottobe
underestimated.Newtechnologysuchasvideo-conferencinganD
emailhasplayeDA.partinmakingthecommunicationprocess
easieranDitmayalsobepossiblethattheintroductionof
languageinterpretationsoftwarewillhelpwithsomeglobal
communicationsproblems.But,ofcourse,itisthehuman
elementofthecommunicationprocessthatissovitalin
business,especiallyinnegotiations,presentationsanDteam-
building.Itisessentialformanagerstomeetregularlywith
staff,customersanDpartners,sothatissuescanbe
discussed,messagescommunicateDanDfeedbackobtained.The
valueofwell-organizeDlanguagetrainingisimmense,anDcan
bringbenefitstoalllevelsanDdepartmentswithin
A.multinationalorganization.Unfortunately,however,many
organizationshaveA.verynarrowviewwhenitcomesto
trainingofanykind.Often,anurgentrequirementhastobe
identifieDbeforetrainingisauthorized.Then,A.training
companyisemployeDorA.programmeisdevelopeDin-house,
theteamistrained,anDthatisseenastheenDofthe
matter.However,thefactremainsthattrainingprogrammes
areeffectiveonlyiftheyarerelevanttoA.company's
broader,long-termneeds.TheyshoulDberegardeDasan
investmentratherthanA.cost.
ChangesinexpectationsanDattitudesarecertaintocontinue
forcompaniesthattradeglobally.Althoughsuchcompanies
arenotyetfaceDwiththeirinternationalpartnersanD
clientsdemandingthatbusinessbeconducteDintheirmother
tongue,theyrealizethatoverseascompetitionis
increasinglyfast.Ifthesecompanieswanttocontinueto
achievesuccessontheinternationaltradingcircuit,they
mustbeprepareDtoadapttosituationsanDspeakthelocal
language.Ifnot,someoneelsewill.
Accordingtothefirstparagraph,improveDcommunications
haveenableDcompaniesto_______
A.offerA.widervarietyofproductsanDservices
B.expanDbeyonDtheirdomestiC.markets
C.performbetterthantheirinternationalcompetitors
D.openmoremanufacturingfacilitiesabroad
2、根据下面资料,回答题
TheBankwithIdeas
WithseveralhundreDyearsofhistorybehindit,theAPLBank
hasfewproblemsin(0)....B......businessesthatitisA
reputableanDsecure(19)......ofA.rangeofbanking
services.Now,itisdemonstratingtobusinesscustomersthat
itisflexibleanDresponsiveenough.to(20)......their
changingneedsinthe21stcentury.
BaseDinLondon,APLoffersbankingservicestobusinesses
throughouttheUKviA.itsbranch(21)......Mostcustomer
serviceprovisionis(22).....outbypersonalaccount
managersbaseDinlocalbranches,togetherwith
(23).....staffatcompanyheadquarters.Animportant
(24)......forAPLhasbeentomakeiteasyforcustomersto
(25)......businesswiththebank.Theycancontacttheir
accountmanagerbydirectlineoremail;ifthemanagerison
holiday,A.carefullychosencolleaguebecomesthe"account
contact"and(26)......withthecustomerduringthe
manager's(27)......Inaddition,forthosewhowant
(28).....totheirbankatanytimeofdayornightthereis
nowA.24-hourphone-baseDservice.
InordertoremaincompetitiveanDbuilDcustomerloyalty,
thebankguaranteestoturnarounDurgentloan
(29)......within24hours.Thisfocusonthecustomerhas
alsobeenA.driving(30).....inAPL'srecruitmentanD
developmentpolicy.Forexample,newlyinducteD
staff(31)......A."customerservicereview"tofinDoutwhat
itisliketobeontheothersideofthedesk,askingto
borrowmoney.Together,these(32)......inbankinghave
achieveDexcellentresults.Thecustomer(33)......isgrowing
fast,anDlastyearthebankgaineD36,000newbusiness
accounts.
(19)选
A.producer
B.supplier
C.provider
D.giver
3、根据下面资料,回答题
A
Toooftenweaccuseothersofnotlistening,pretendingthat
weourselvesarefaultless,yetinourheartsweknowthat
manyofthemistakeswemakecomeaboutbecausewehaven't
listenedcarefullyenough.Wegetthingswrongbecausewe
haven'tquiteunderstoodwhatsomeonemeantwhentheywere
talkingtous.Anyonewhohasevertakentheminutesofa
longmeetingwillknowhowharditistoremember-despite
thebenefitofnotes-exactlywhateveryonesaid.But
successdependsongettingthingsright-andthatmeans
listening.
B
Listeningisnotthesamethingashearing;itisnotan
effortlessactivity.Itdemandsattentionandconcentration.
Itmaymeanquizzingthespeakerforadditionalinformation
orforclarification-itisalwaysbettertoaskthanto
continueregardlessandgetthingswrong.However,ifyou
allowyourmindtowanderontosomethingelse,evenforafew
minutes,you'llmisswhatthespeakerissaying-probablyat
theverymomentwhenheorsheissayingsomethingcritical.
Andnothavingheard,youwon'tknowyou'vemissedanything
untilit'stoolate.
C
Themostcommonbadhabitwehaveistostartthinkingof
whatwearegoingtosayaboutthesubjectlongbeforethe
otherspeakerhasfinished.Wethenstoplistening.Even
worse,thisoftenaddsrudenesstoinattentiveness,asonce
youhavedecidedwhattosaythereisafairchanceyouwill
interrupttosayit.Goodlistenersdon'tinterrupt.Infact,
itisoftenworthexplainingthemainideaofwhatyouhave
justbeentoldbeforegoingontomakeyourownpoints.
Nobodyisoffendedbythisanditshowsthatyouhave
listenedwell.
D
Aboveall,bepatientandacceptthatmanypeoplearenot
verygoodcommunicators.It'shelpfultorememberthatthe
wayspeoplemoveandpositionthemselveswhiletheyare
speakingcanrevealagreatdealaboutwhattheyaresaying.
Equallyimportantlyyoushouldputyourselfintheother
person'sshoes,bothintellectuallyandemotionally;itwill
helpyoutounderstandwhattheyaregettingatandforma
response.Butdon'tbetooclever.Facedwithaknow-all,
manypeoplekeepquietbecausetheyseenopointin
continuing.
Sometimesitisnecessarytoinsistonfurtherexplanation.
4、根据下面内容,回答题
EvaluatingthePerformanceoftheBoard
Fewemployeesescapetheannualortwice-yearlyperformance
review.(0)...G...Theanswerisnotagreatnumber.And
thesmallerthecompany,thefewerchecksthereareonhow
wellthedirectorsaredoing.Someofthelargestcompanies
formallyassesstheperformanceoftheirboard,butveryfew
neworgrowingcompanieshavemanagedtogetroundto
establishinganysuchprocedure.
Manybusinessexpertsbelieve,however,thatitisimportant
forallcompaniestoreview
theperformanceoftheboard.(8).....Anotherreasonisthat
theboarditselfneedsinformationonhowwellitisdoing,
justasmuchasotheremployeesdo.Forthechiefexecutive,
appraisalofsomesortisabsolutelyessentialforhisorher
ownsakeandforthegoodofthecompany.Indeed,manyof
thosewhohavereachedthislevelremarkonhowlonelythe
jobofchiefexecutiveisandhowfewopportunitiestheyget
todiscussissuesrelatingtoit.
Thereissomeevidencetoshowthatoncesmallercompanies
putaboardappraisalprocessinplace,theyfindthis
processrelativelyeasytooperate.(9).....Their
counterpartsinlargerorganizations,however,areoften
afraidthatappraisalscouldbeachallengetotheirstatus.
So,howshouldcompaniesassesstheirboard?
(10).....Ata
verybasiclevel,thiscouldsimplymeangettingallthe
directorstowritedownwhattheyhaveachievedandhowthey
canimproveonit.Attheotherendofthescaleisthefull
"360-degree"appraisal.Here,eachdirectorisappraisedina
systematicmannerbyacombinationofthechairmanandfellow
directors.
Inthelargestcompaniestherearemanymethodsforassessing
theboard.Anumberofsuchcompanieshaveself-assessment
schemes.Thechairmanmaymeeteachboardmemberindividually
toaskhowthingsaregoing,inafairlyinformalway.The
wholeboardmightalsomeettotalkaboutitsprogressin
opensession.(11).....Thesemightaskforpeople'sopinions
ontheboard'smaintasksoronhowwelltheco
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