英文投诉信表达及例文.docx
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英文投诉信表达及例文.docx
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英文投诉信表达及例文
投诉信写作
写信投诉抱怨的题型很常见,怎样才能合理的表述不满,又能显得理由充分?
下面介绍下这类书信的常用词汇和句型
ComplaintLetter
词汇:
complainagainstsb.aboutsth.投诉......
dissatisfactionwith不满于......
putupwith/bear/tolerate忍受
awful糟糕的
poorservice糟糕的服务
inconceivable不可思议的
outofone’sexpectation令某人大失所望
lookinto/gointo/investigate调查
incident/matter事件
sanitarysituation卫生条件
badmanners不礼貌
disturbance干扰
nuisance麻烦事
remedy补救
solve解决
recurrence再次发生
句型:
1)Iamwritingtoyoutocomplainabout...
2)Iamwritingtoexpressmydissatisfactionwith...
3)TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...
4)Icanhardlybear/tolerate/putupwithitanymore.
5)Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.
6)Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.
7)Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.
8)Wewillappreciateyourwillingnesstomakeupfortheloss.
考研英语小作文模板:
投诉信
投诉信1
结构要点投诉信是对产品或服务表示不满的信件,一般分三个部分:
1.提出投诉容;
2.说明具体情况;
3.提出解决办法。
Supposeyouboughtawoolenscarf(围巾)bymailorderbutlaterfoundaholeinit.Writealetterofcomplainttodescribethatmatterandrequiresettlement.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.
Towhomitmayconcern,
ThewoolenscarfIboughtbymailorderfromyourcompanyarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidnotthinkyoushouldneglectthisdeficiencywhenyoudeliveredit.Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.
Nowthisproblemkeepsworryingme.Canyouchangeanewoneformeassoonaspossible?
HowshallIsendthisscarfbacktoyou?
Thanksforyourconsideration.
Iamlookingforwardtoyourearlyreply.
Yoursfaithfully,
LiMing
投诉信2
语言注意点投诉信应重点表明投诉的原因,叙事应客观、准确、简洁。
最后提出的解决方法应切实可行。
在表达自己的不满时,语言要把握分寸,不失风度。
Writealettertocomplainaboutanunhappyexperienceinabout100wordstodescribethematterandaskforthemistaketobecorrected.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.
DearSir,
Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymorning,wetookalongroutebusofyourcompanyfromDukoutoLijiang.ThebuswasscheduledtoarriveinLijiangat7o’clockintheevening,butitstoppedmidwayatfourp.m.formechanicalproblems.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnorseekhelpfromothers.
Wherewestoppedwasnowherenearavillage.Upuntil8o’clock,anotherbusfinallycarriedustoashabbyruralmotel.Wehadtopayforouraccommodation.Theroomwastoosmallandthequiltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedrivercametowakeusup—thebushadbeenfixed!
Isuggestthatyoulookintothismatterimmediatelyanddealwithitquicklyandproperly.
Lookingforwardtoyourreply.
Yours,
LiMing
考研英语投诉信经典文举例及点评
2005年12月27日09:
26 来源:
竞学网
文之一
[Directions]:
Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.
DearSir,
Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.
Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15℃,farfromthestandardtemperturerangefrom0℃to9℃.
Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?
Ihopethatmyproblemwillgetyourkindconsideration.
Yoursfaithfully,
LiMing
[文章点评]
这封投诉信可以说写得非常好,结构很清晰,第一段首先肯定对方按时送货上门的做法,随后简述冰箱出了问题。
第二段说明具体问题,第三段提出要求。
文之二
DearSir:
WithreferencetoourorderNo.W98,the120computersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.
Thepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.Weunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.
Weshallbegladifyouwillreplaceall20setsassoonaspossible.Meanwhile,wehaveputthedamagedcomputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforcompensation
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