492023年广西职业院校技能大赛中职组《酒店服务》赛项英语题库(公开).docx

492023年广西职业院校技能大赛中职组《酒店服务》赛项英语题库(公开).docx

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2023年广西职业院校技能大赛

中职组《酒店服务》赛项

专业英语问答赛卷

一、餐饮服务部分情景应答及答题要点：

1.Q:

Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?

A:

Iwillsay“Goodevening,sir.I’dliketoconfirmyourreservation.MayIhaveyourname,please?

”

2.Q:

Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?

A:

Iwillapologizeandsay“letmeseeifwecanfindatableontheothersideoftherestaurant,itisabitquietthere.”

3.Q:

Howdoyouoffertotakeorderfortheguestsintheevening?

A:

Goodevening.MayItakeyourordernow?

/Areyoureadytoordernow?

4.Q:

Howdoyouasktheguesttocheckhisbill?

A:

Here’syourbill.Pleasecheckit.Thefruitcombinationisonthehouse.

5.Q:

Asktheguesthispreferenceforjuice.

A:

Whatkindoffruitjuicewouldyouprefer?

Wehavegrapejuice,kiwifruitjuiceandorangejuice.

6.Q:

Asktheguest’schoiceofwine.

A:

WouldyoulikeabottleofredwinetogowithyourSirloinSteak?

7.Q:

Whatwillyousaywhenservingthegueststheirdessert?

A:

Hereisyourdessert.Pleaseenjoy.

8.Q:

Asktheguesthowhewouldlikehissteakprepared.

A:

Howwouldyoulikeyoursteakdone?

Rare,MediumorWell-done?

9.Q:

WhatisthedutyofaFoodandBeverageManager?

A:

AFoodandBeverageManagerisinchargeanddirectstheworkof

theDepartment.

10.Q:

TellthegueststhegeneralsequenceofaChinesedinner.

A:

Chinesedinnerusuallystartswithcolddishesandendswithasoup.

11.Q:

Whatdoyourecommendiftheguestordersafreshwhitewaterfish?

A:

MayIsuggeststeamingthefishtoretainitsfreshness?

12.Q:

Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?

A:

Howwouldyoulikeyourdinnerserved?

Abuffetoranalacarteservice?

13.Q:

Howdoyouaskabouttheguest’spreferenceforsalad?

A:

Whatkindofsaladwouldyouprefer?

WehaveHamSalad,PrawnSalad,andFreshVegetableSalad.

14.Q:

Howdoyourespondtoaguest’scomplimentstoyourservice?

A:

Thankyouforyourcompliments.It’sourgreatestpleasuretobeofservice.

15.Q:

Howdoyouasktheguestwhereheorshewouldliketosit?

A:

Whichtabledoyouprefer,bythewindowornearthedoor?

16.Q:

Asktheguestwhatvegetablehe’dliketohavewithhischicken.

A:

WhatvegetablewouldyouliketogowithyourRoastChicken?

17.Q:

Whatdoyousayinseeingofftheguests?

A:

I’mgladyouenjoyed.Thankyouforcoming!

Seeyounexttime.

18.Q:

Telltheguestwhatexactlyisthedishof“SpaghettiwithLamb”.

A:

“SpaghettiwithLamb”isactuallylambcookedwithherbsandservedwithspaghetti.

19.Q:

Asahostess,what’sthefirstthingyouneedtofindoutwhentheguestarrives?

A:

Ihavetofindoutwhethertheguesthasareservationornot.

20.Q:

WhatwillabartendertelltheguestsaboutMargarita?

A:

AMargaritaisapopularcocktailmadebymixingonepartoftequilaandthreepartsofdrywineandlemon.

21.Q:

Whatwouldyousayiftheguestwantstoknowthebusinesshoursofyourrestaurant?

A:

Weproviderestaurantservicefrom6:

30a.m.to10:

00p.m.everyday.

22.Q:

Whatwouldyousaywhenyouarerecommendingsomethingtotheguest?

A：

MayIrecommendthisone,madam?

/MayIsuggestyoutrythisone,sir?

/Wouldyouliketotakealookatthis,Miss?

23.Q:

Whatwouldyousaytotheguestwhenyouarerecommendingyourhousespecialty？

A:

Wouldyouliketotryourhousespecialty?

It’sverypopularamongourguests.

24.Q:

Howdoyourespondtoaguest’scomplaintaboutthedishbeingtoosalty?

A:

Iwillapologizeandsay:

“Letmeorganizeanotherdishforyou”.

25.Q:

Whatwouldyouaskwhentheguestorderswhisky?

A:

Iwillask“Doyouwantitstraightuporontherocks?

”

26.Q:

Whatwouldyouaskiftheguestwantstosettlehisbill?

A:

Howwouldyouliketopay?

Incash,bycreditcard,orroomcharge?

27.Q:

Howdoyoumakesureofthenumberofpeopleinthedinnerparty?

A：

Howmanypeoplearethereinyourparty?

28.Q:

Howdoyouasktheguestswhoispayingforthedinner?

A:

Doyouwantseparatedbillsorjustonesinglebill?

/MayIknowwhoispaying,please?

29.Q:

Howdoyouaskthegueststotaketheirseats?

A:

Wouldyoupleasetakeyourseats?

30.Q:

Iftheguestcomplainsthatthesoupiscold,whatshouldyoudo?

A:

Iwillapologizetotheguestandpromisetoreturnthesouptothechefimmediatelyandgetafreshhotbowlofsoupfortheguest.

二、客房服务部分情景应答及答题要点：

1.Q:

Youcometomakeuproomforaguest,buthetellsyouthatheprefersitlaterbecauseheisbusydoingsomepaperwork,whatwillyousay?

A：

Iwillsay:

That’sallright.Iwillcomebacklater.Whattimewoulditbeconvenientforyou,sir?

2.Q:

Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?

A:

Sir,hereisyourregistrationform,pleasecheckyourinformation,ifeverythingisright,pleasesignyournamehere.

3.Q:

Iftheguestcomestoyouandsayshecan’topenthedoorwiththekeytohisroom,whatwillyoudo?

A:

Iwillgoandhaveacheckwithhim,andhelptohavehiskeychangedifnecessary.

4.Q:

What’stheinformationyougivewhenyou’reintroducingaguestroomtotheguest？

A:

Iwillintroducetheequipment,theservicesprovided,specialfacilitiesandtheviewtheguestmaygetfromtheroom.

5.Q:

Iftheguestsayshewouldliketosleeplatethenextmorning,whatwillyousuggest?

A:

Pleasepressthe“DoNotDisturb”（DND）buttonbeforeyougotobed,andyouwon’tbedisturbedthenextmorning.

6.Q:

Whatwilltheattendantsaytohelpifaguestaskstohaveastainonhisclothesremoved?

A:

Sure.Wewilltryourbesttoremovethestainbutwecannotguaranteetheresult.

7.Q:

Whatwillyousayifthereisnoroomavailablefortheguestwhoiscallingtomakeareservation?

A:

I’msorry,butwearefullybooked.ShallIputyouonthewaitinglist?

Wewillcontactyouifthereisacancellation.

8.Q:

Howdoyourespondtoanunexpectedrequestfromtheguest?

A:

I’mnotsure,butwe’llseewhatwecandoforyou./Ican’tguarantee,butlet’sseewhatwecando.

9.Q:

Howdoyouasktheguesthowhelikeshissteakcooked?

A:

Howwouldyoulikeyoursteakcooked?

Rare,MediumRare,Medium,MediumWell,orWellDone?

10.Q:

TelltheguesthowtoaskforRoomServicebytelephone.

A:

Youcandial515toaskforRoomService.RoomServiceisavailableroundtheclock.

11.Q:

Theguestwouldprefertheturndownserviceforhimafter9:

00pmwhenyou’llbeoffduty.Howdoyourespond?

A:

Don’tworry,sir.Iwillmakesuretoletthenightstaffknow,andhe’lldotheturndownserviceforyouafter9:

00pm.

12.Q:

TheguestordersRoomService,andnowyouaredeliveringhisbreakfasttotheroom.Whatdoyousayafterknockingonthedoor?

A:

ThisisRoomService.I’vebroughtyouyourbreakfast.

13.Q:

Phonetheguestandtellhimthatyou’vefoundthecellphonehelosttheotherday.

A:

ThisisLostandFound.Wehavefoundyourcellphone.

14.Q:

Apologizetotheguestforthedelayofhisbaggagedelivery.

A:

I’msorryforthedelay.Butthebellmanisdeliveringyourbaggageuptoyourroomnow.

15.Q:

AvisitorcomestomeetMr.SmithinRoom2501,butheisnotintheroomnow,whatdoyousaytothevisitor?

.

A:

I’mafraidMr.Smithisnotintheroomnow.Wouldyouliketoleaveamessage?

16.Q:

Howdoyourespondifaguestcomplainsthatoneofthepillowsinhisroomsmellsfunny?

A:

I’msorry,sir.Iwillhaveanewpillowsenttoyourroomrightaway.

17.Q:

Howdoyoucheckwiththeguestwhensendinguphisluggage?

.

A:

Hereweare,Room1208.You’vegotthreepiecesofluggageinall.Isthatright,sir?

18.Q:

Howdoyouasktheguesttomakesureifthereissomethingidenticalattachedtohisluggage?

A:

Isthereatagoranythingidenticalattachedtoyourluggage,sir?

19.Q:

Telltheguestwheretoleavehislaundry..

A:

Justleaveyourlaundryinthelaundrybagbehindthebathroomdoor.Theattendantwillcomeandcollectthelaundry.

20.Q:

Tellthegueststocontactyouwhentheyhaverequests..

A:

Ifyouhaveanyrequests,pleasefeelfreetoletusknow,wearealwaysatyourservice.

21.Q:

Oneguestlooksworried,showyourconcernandofferyourhelp..

A:

Goodafternoon,youlookworried.Whathashappened?

HowcanIhelpyou?

/CanIbeofassistance?

22.Q:

Theguesttellsyouthathe’sjusthadashower,andthebathroomisquiteamess.

A:

Don’tworrysir.Iwilltidyupyourbathroomrightaway.

23.Q:

Howdoyougreetthechecking-inguestsattheFrontDesk?

A:

Goodmorning.WelcometotheHotel.Doyouhaveareservation?

24.Q:

Howdoyouaskforguests’personalinformationpolitely?

A:

Excuseme.MayIhaveyourname,addressandyourtelephonenumber?

25.Q:

Informtheguestthatyouareabletoaccepthisbooking.

A:

Wearegladtotellyouthatweareabletoacceptyourbooking.

26.Q:

You’vehelpedtheguestcheckinattheFrontDesk.Andnowtellhimtofollowthebellboytohisroom.

A:

Ifyouareready,thebellboywillshowyouuptoyourroom.

27.Q:

Howdoyouinformtheguestofthearrivalofhisvisitor?

A:

AcertainMr.Zhangwantstoseeyou,sir.Heisnowwaitinginthelobby.

28.Q:

Howdoyouaskthespeakertoslowdown?

A:

Excuseme,butwouldyoupleaseslowdownalittle?

/Excuseme,madam,butwouldyoumindslowingdownabit?

29.Q:

Howdoyoucheckifthevisitorofaguest,namedWilliams,hasanappointment?

A:

DidMr.Williamsknowthatyouwerecoming?

/IsMr.Williamsexpectingyou?

/Doyouhaveanappoin