bec高级作文模板.docx
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bec高级作文模板.docx
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bec高级作文模板
bec高级作文模板
Describingagraph
Module4
Thegraphcomparestheamountofpalmoilheldinworldstocksovertheyears1985to2006withthedemand.
Overtheperiodinquestiondemandforpalmoilrosesteadilyfrom7,000tonnesin1985to33,000tonnesin2006.Duringthesameperiodstocksofpalmoilalsorose,butfluctuatedgreatly.Atalltimes,endingstocksexceededdemand,butnotbythesamemargin.From1985to1997endingstockswerebetween1,300and1,700tonnes,eventhoughdemanddoubledduringthesameperiod.After1997themarginincreasedsignificantly,reachingapeakin2000ofalmost3,000tonnescomparedtothedemandof20,000.Forthenextfiveyearsendingstocksfellbackrelativetodemand.
Inthelastthreeyearstheindustryseemstohavereachedaconsistentlevelofendingstockscomparedtothedemand.
Thegraphshowstheproductionlevelsachievedbyfactoriesinthreedifferentlocationsovertheperiod2000to2005.Overall,wecanseethat,althoughthethreefactoriesvaryinsizeandproductioncapacity,theoutputatallthesiteshasfollowedasimilarupwardtrend.
InGuangzhou,thelargestofthethree,outputrosefrom7.6millionto12millionunitsovertheperiodinquestion,thebestgrowthinpercentageterms.InTimisoara,productionrosebyabout35%overthesameperiod,despiteaslightfallrecordedin2002.InLeeds,outputalsogrewyearonyearbutincreasedmoreslowly,from7millionin2002to8.5millionin2005.
Inconclusionwecanobservethatproductionatallthreesiteshasshownahealthylevelofgrowth,reflectinganincreaseddemandforthecompany’sproducts.
Module8
Thetwographsshowthechangesinglobaltemperatureandtheamountofcarbondioxideemittedbydifferentcountriesovertheperiod1880to1990.
Takingglobaltemperaturesfirst,wecanseethattherewassteadyriseinglobaltemperatureof0.8degreesFahrenheitovertheperiodinquestion.However,withinthisgeneraltrend,thereweremanyfluctuations,forexamplebetween1917and1917,globaltemperaturedroppedby0.6degreesFahrenheit.
Thesecondgraph,showingtheamountofcarbondioxideemittedbydifferentcountriesintheworld,showsasteadyincreaseinthetotalemissionfromonebilliontonnesin1950.From1950to1990,emissionsincreaseddramaticallyto22billiontones.ThecontributionofNorthAmerica,WesternEuropeandotherdevelopedcountrieslevelsoffafter1970,whereasthatoftherestoftheworldcontinuestorisesharply.
Fromtheinformationpresented,itisnotsureifthereisaconnectionbetweenthetwodevelopments.
AletterofcomplaintModule6
DearMsDelaple
Iamwritinginanswertoyourletterof23JanuaryinwhichyoustatedthatyouwouldbeunabletoreplacethebatteryonmySL550MP3playerbecauseitwasnowoutofwarranty.
IpurchasedtheMP3playerfourteenmonthsagoandhadhadnotroublewithitforthefirsttenmonths.AlthoughmyuseoftheplayerwasnormalandIrechargedthebatteryaccordingtotheinstructions,itfailedafteronlyelevenmonths.Itriedtorechargeitagainaftertwoweeks,butwithoutsuccess.Atthatpoint,Icontractedyourtechnicalsupportdepartmentwhoadvisedmetosendintheplayerforrepair.Itseemsthatitarrivedwithyoutoolatetobewithinwarranty.
Inyourmanualitclearlystatesthat“thebatteryshouldlastmostnormalusersthelifeoftheproduct.”Forthisreason,andthefactthatitfailedafterelevenmonthsratherthantwelve,IcannotacceptthatIamnotentitledtoafreereplacementbattery.
Itisnotinyourcompany’sinteresttohavedissatisfiedcustomersandifyouareunabletoofferthereplacement,Iwillcertainlywarnothersthroughinternetforumsaboutthisproblem.
Thankyoufortakingthetimetoconsidermycase.Ilookforwardtohearingfromyou.
Yourssincerely
DearJohn,
Iamwritingtoyouregardingsomeproblemsthatwehaveexperiencedrecentlywithourorders,andtoaskyoutoremedythesituation.
InMarchofthisyearweorderedtwopalletsofbeechlaminateflooring,butweresenttwopalletsofoaklaminate.Ittookthreeweekstogetthecorrectgoods.InMaywereceivedadamagedpalletofthesameitemandhadtoreturnit.Onthatoccasionittooktendaystogetareplacement.Mostrecentlywereceivedthreepalletsofcherrywoodflooringinthewrongthickness.
Thesemistakescostustimeandmoneyinadministration.Theyaffectourreputationforreliabilityandpromptdelivery,andworsethanthat,canloseusbusinessifthecustomerisnotpreparedtowaitforthegoods.
InthepastwehavenothadanyreasontocomplainaboutthequalityofservicefromyourcompanyandIwouldliketoknowwhythesituationhaschangedinrecentmonths.Afullexplanationofthereasonsforthesemistakeswouldbehelpful.
Youwillappreciatethatwecannotcontinuetodobusinesswithyouifsucherrorscontinuetooccur.Idohopeitisaproblemthatyouareabletosolvequickly.
Ilookforwardtohearingfromyou.
Yourssincerely
DearMrOpik
Iapologizeformissingyourrecentcallconcerningyournewpool.Iwasalsosorryandsurprisedtohearthatyouhaveexperiencedproblemswithitsosoon.
Asyouwillrecall,whenweoriginallydiscussedthequestionofheaters,Ipresentedtoyouvariousoptions.Someweresmallerheaters,othersweremorepowerful.Clearly,differentpeoplehavedifferenttastesinhowwarmtheywouldliketheirswimmingpooltobe.Consequently,atthetime,Iadvisedyoutobuyonethatyouthoughtwouldbebestforyou.Youchoseasmaller,lessexpensiveone.Iamsorrythatyouarenowregrettingthatchoice.Asaresultofthis,wefeelthatitisnotourresponsibilitytocompensateyouforanewheater.
However,Idosympathisewithyoursituationandinordertoresolvethisproblem,Isuggestthatyouaskthemanufacturerforanexchangeforabiggerheater.Generally,theyarequitegoodaboutthissortofthingandshouldgiveyouafullrefundontheoriginalheater.
Ifyoulike,IwouldbeverywillingtocomeandgivemyadviceonwhichheaterIpersonallywouldputin.Thisvisitandadvicewouldbefreeofcharge.
Ihopeyoufindthissolutionacceptableandlookforwardtohearingfromyou.
Yourssincerely
SelmaChakrabati
Module9Aletterinresponsetoarequest
DearMrFerguson
Thankyouverymuchforyourletterofferingusthechancetoquoteforthecontractforofficecleaning,maintenanceandsecurityatyourcompany.
Wewouldbedelightedtotakeonthiswork,butIshouldpointoutthatwearemainlyanofficecleaningcompany.Wecouldalsooffergardenmaintenanceservices.Inordertomeetallyourneeds,wewouldhavetoworkinpartnershipwithanothercompanyspecializinginmaintenanceandsecurity.
Iquiteunderstandifyouwouldliketofindonlyonecontractortocarryoutallthetasks.However,ifyouarewillingtoconsidertheoptionofusingtwospecialistfirms,Iamsureyouwillnotbedisappointed.Wedoaveryprofessionaljobandhaveexcellentreferences,whichIwouldbehappytosupply.
Ilookforwardtohearingfromyou.
Yourssincerely
AdelicateletterModule11
DearMrJones,
ThankyouforyourletterconcerningyourcontractwithLabelcoLtd.
Iamverysorrythatyouhavehadtheseproblemswithyourfirstorder(20,000treelabels).Weprideourselvesonthequalityofourservice,andsuchmistakesareclearlyunacceptable.Ihope,however,thatoncewehaveagreedonasolutionwewillbeabletomoveforwardandenjoyasuccessfulpartnership.
Ihavelookedintotheproblemwiththelabelswesentyouanditseemsthatinthefinalstageofprintingthewaterproofcoatingwasnotadded.Thesimplestsolutionwouldbeforustocollectthelabelsnotyetusedandaddthewaterproofcoatingtothem.Thisprocesswouldtakeapproximatelysixdaysbetweencollectingthemandreturningthemtoyou.Astothelabelsyouhavealreadyused,wewouldbehappytorefundyou75%ofthecostofeachlabel.
Ihopethatthissolutionisacceptable,andlookforwardtohearingfromyou.
Onceagain,pleaseacceptmyapologiesfortheinconveniencethishascaused.
Yourssincerely
Module3Emailexchange
DearMr.Harris,
Furthertoourtelephoneconversationearlier,pleasefindattachedadraftcontract.Pleasereaditcarefullyandifyouareinagreementwiththeterms,Iwouldbegratefulifyoucouldsignitandreturnittome.
Strictlyspeaking,thedeadlineforthespecialofferwediscussedistomorrow.However,wewouldbehappytokeepitopenforyouuntiltheendoftheweek.
Pleasedonothesitatetocontactmeifyouhaveanyqueries.
Yourssincerely
LauraCox
DearMrJeavons,
Iamwritingtoexpressmydeepconcernatthestandardofservicegivenrecentlybyyouremployees.
Wehavebeenworkingwithyouforthelastfiveyearsandhavealwaysbeenhappywiththepolitenessandefficiencyofthereceptionistsanddoormenyouhavesupplied.However,inthelastmonth,wehavereceivedthefollowingcomplaintsfromvisitorstoourheadquarters:
---doormennotopeningthedoor(fivecomplaints)
---beingkeptwaitinginthereceptionareaforover15minutes(threeoccasions)
---beingsenttothewrongpartofthebuildingforanappointment(twooccasions)
Thereceptionisthefirstpartofthecompanythatvisitorshavecontactwith.Consequently,abadexperiencecangivethemaverynegativeimpression.
Youwillappreciatetherefore,thatwecannotallowthesituationtocontinue.Iwouldbegratefulifyoucouldreplacetheexistingstaffinthenextsevendays.Wewillmonitorthenewteamcloselyandreportbacktoyouinafurthertwoweeks.
IfyouhaveanyquestionsaboutthepointsIhaveraised,pleasedonothesitatetocontactme.
Ilookforwardtoh
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