商务交际英语2考试样题.docx
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商务交际英语2考试样题.docx
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商务交际英语2考试样题
湖南广播电视大学开放教育英语专业专科
商务交际英语
(2)考试样题(开卷)
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PartIMULTIPLECHOICES(10小题,每题1分,共10分)
Directions:
Choosetheletterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion:
1.Whatisthemainpurposeofaprocessdescription?
A.Toenablethereadertodescribethings.
B.Toexplainhowsomethingworks.
C.Todescribewhatanobjectlookslike.
D.Todescribethepartsofamechanism.
2.Whichofthefollowingisrequiredinallgraphicaids?
A.Auniquenumberforreferencingpurposesandatitle.
B.Atitleandagraphic.
C.Atitleandasourceline.
D.Auniquenumberandasourceline.
3.Themaindifferenceamongtransparencies,slidesandcomputerpresentationsis______.
A.inhowyouraudienceseesthevisualaids
B.inthetimeyouusetopreparethevisualaids
C.inhowmanyvisualaidsyourprepare
D.inthecomputerprogramyouusetopreparethevisualaids
4.Whichofthefollowingisagoodexampleofanapologymadetoacustomerforamix-upinanorder?
A.“I’msorryaboutthat.LetmeseewhatyoushouldhavereceivedandI’llfixitforyou.”
B.“OhI’msorry,thatmusthavehappenedduringthenightshift.Icanfixthatforyou.”
C.“Well,Ididn’ttakeyouroriginalorder,butIcanplaceaneworderforyou.”
D.“Oh,oneofthetraineesprobablyinputtheorderincorrectly.Sorryaboutthat.”
5.Whatisespeciallyimportantwhentalkingonthetelephone?
A.Speakingclearly.
B.Speakingmoreloudlythanusual.
C.Avoidingdistractions.
D.Usingaconversationaltone.
6.Whenaverbalmessageandanonverbalmessagedisagreewitheachother,mostofthetimewe______.
A.believetheverbalmessage
B.believeboth
C.believethenonverbalmessage
D.areconfused
7.Effectivelisteners______.
A.sharetheresponsibilityforcommunicatingwiththesender
B.listenandfocuselsewhereiftheyalreadyknowaboutthetopic
C.evaluatethesenderandactaccordingly
D.takenotesoneverythingthatissaid
8.Thethreemainpartsofanoralpresentationare______.
A.ananecdote,abodyandasummary
B.anintroduction,abodyandasummary
C.aquotation,anintermediateandaclosing
D.anintroduction,abodyandaclosing
9.Whichnonverbalsymbolhasthegreatestcapacitytokeepyouraudienceinvolved?
A.Goodeyecontact.
B.Asmile.
C.Ahandgesture.
D.Casualclothing.
10.Sendingafollow-upletterafteraninterviewshows______.
A.youareeagertoplease
B.yourememberwhatyousaidduringtheinterview
C.youknowyouareaseriouscontenderfortheposition
D.youareinterestedinthejobandwanttoknowthedecision
PartIITRUE/FALSE(10小题,每题1分,共10分)
Directions:
WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.
()11.Amanualissimplyoneverylongsetofinstructions.
()12.Mostprocessdescriptionsincludeapart-by-partdescription.
()13.Amapisusedtoshowgeographicrelationships.
()14.Aninternalcustomerissomeonewhoworkswithinthecompany.
()15.Aserviceproviderwhomakesamistakeisbehavingunethically.
()16.Nonverbalsymbolsexistinbothwrittenandoralcommunication.
()17.Speakerscanusenonverbalsymbolstocontradictaverbalmessage.
()18.Whenaskedtospeakwithoutanynotice,youmakeatextualpresentation.
()19.Toavoidmakingamistake,sitbeforethekeyplayerschoosetheirplace.
()20.Anattractive,well-writtenresumecanleadtoaninvitationforajobinterview.
PartIIIQUESTIONSANDSHORTANSWERS(5小题,每小题2分,共10分)
Directions:
Answerthefollowingquestionsbrieflyandconcisely.
21.Whatpartofspeechisnormallyusedtobegineachstepinasetofinstructions?
ANS:
22.Howmanysetsofdatashouldyoupresentinonebigbargraphatmost?
ANS:
23.Whatiscustomerservice?
ANS:
24.Whatarethethreethingsthatmakeupbodylanguageinnonverbalcommunication?
ANS:
25.Whatisthefirstthingyoushoulddoinorganizingameeting?
ANS:
PartIVREADINGCOMPREHENSION(10小题,每小题2分,共20分)
III.READINGCOMPREHENSION(10小题,每小题2分,共20分)
Directions:
Readthefollowingtwopassagesandanswerthequestions.
PassageOne:
Eyecontactisanonverbaltechniquethathelpsthespeaker“sell”hisorherideastoanaudience.Besidesitspersuasivepowers,eyecontacthelpsholdlistenerinterest.Asuccessfulspeakermustmaintaineyecontactwithanaudience.Tohavegoodrapport(关系)withlisteners,aspeakershouldmaintaindirecteyecontactforatleast75percentofthetime.Somespeakersfocusexclusivelyontheirnotes.Othersgazeovertheheadsoftheirlisteners.Botharelikelytoloseaudienceinterestandesteem.Peoplewhomaintaineyecontactwhilespeaking,whetherfromapodium(讲台)orfromacrossthetable,are“regardednotonlyasexceptionallywell-disposedbytheirtargetbutalsoasmorebelievableandearnest.”
Toshowthepotencyofeyecontactindailylife,wehaveonlytoconsiderhowpassers-bybehavewhentheirglanceshappentomeetonthestreet.Atoneextremearethosepeoplewhofeelobligedtosmilewhentheymakeeyecontact.Attheotherextremearethosewhofeelawkwardandimmediatelylookaway.Tomakeeyecontact,itseems,istomakeacertainlinkwithsomeone.
Eyecontactwithanaudiencealsoletsaspeakerknowandmonitorthelisteners.Itis,infact,essentialforanalyzinganaudienceduringaspeech.Visualcuesfromaudiencememberscanindicatethataspeechisdragging,thatthespeakerisdwellingonaparticularpointfortoolong,orthataparticularpointrequiresfurtherexplanation.Aswehavepointedout,visualfeedbackfromlistenersshouldplayanimportantroleinshapingaspeechasitisdelivered.
26.Thispassageismainlyconcernedwith________.
A.theimportanceofeyecontact
B.thepotencyofnonverbaltechniques
C.successfulspeechdelivery
27.Asemphasizedinthepassage,agoodspeakermust_______mostofthetime.
A.focusonhisorhernotes
B.maintaindirecteyecontactwiththeaudience
C.beverypersuasiveandbelievable
28.Theword“target”inthelastsentenceofthefirstparagraphcanbestbereplacedby_____.
A.“destination”
B.“goal”
C.“audience”
29.Indailylife,whentheglancesoftwopassers-byhappentomeet,whatwillthesetwopersonsinevitablydo?
A.Smiletoeachother.
B.Trytomakeaconversationwitheachother.
C.Neitheroftheabove.
30.Eyecontactwithanaudience,accordingtotheauthor,doesn’thelpthespeakerto_______.
A.controlandinteresttheaudience
B.analyzehisaudiencewhenheisstarting
C.gainaudienceesteem
PassageTwo:
Morethan65percentofacompany’sbusinesscomesfromcurrentcustomers.Thosecustomersarenoteasilyreplaced,soitiseverycompany’sjobtokeepitscurrentcustomerssatisfiedevenasitistryingtoattractnewcustomers.Afterall,someofthosenewcustomerswillcomebecausetheyhearaboutthestorefromcurrentcustomers.
Inthefast-pacedworldofretail(零售),customerloyaltyisespeciallyimportant.Somanystoresaresellingthesameproductsthatretailershavetooffercustomerssomethingmore.Thatsomethingmoreistheircustomerservice.Discountcoupons(商家的优待券),valetparking(代客泊车)(whereparkingisaproblem),andfreegiftwrappingarejustsomeoftheextrasretailersnowoffer.
Anotherimportantfacetofcustomerserviceishandlingcustomercomplaints.Retailersshouldnotthinkofcomplaintsasanuisance.Theyshouldseethemasanexcellentopportunityforsomefreefeedback,althoughitistruethatasmallpercentageofcustomersdocomplainunjustly.Butthevastmajorityofcustomerswhocomplainaretellingretailerswhattheyneedtohear.Forthisreason,retailersshould
(1)listencarefully,
(2)respondpositively,(3)admitamistakeimmediately,orifamistakehasnotbeenmade,explainthereasonfortheconfusion,(4)askcustomerswhattheywouldlikedone,and(5)complywiththeirrequests.Goodcustomerserviceisthesurestwaytostandoutfromalloftheotherretailers.
31.Whyarecurrentcustomersimportanttoretailers?
A.Theyshopatthesameplacefromhabit.
B.Theyprovidetwo-thirdsofacompany’sbusiness.
C.Theyaredifferentfromnewcustomers.
32.Manystoressellthesameproducts.Howcanoneretailerstandout?
A.Withdiscountcoupons.
B.Throughheavyadvertising.
C.Withthequalityofitscustomerservice.
33.Howcanretailersgetfreefeedback?
A.Byincreasingprofits.
B.Bypayingattentiontocomplaints.
C.Bypromotingholidaysales.
34.Mostcustomerswhocomplainare______.
A.doingitunjustly
B.justtryingtogettheirmoneyback
C.tellingtheretailerwhatheshouldknow
35.Ifamistakehasnotbeenmade,aretailershould______.
A.offerareasonforthemisunderstanding
B.pretenditneverhappened
C.getanapologyfromthecustomer
IV.TRANSLATION(4段短文,每段5分,共20分)
Directions:
TranslatethefollowingpassagesintoChinese:
36.Listeningcarefully,usingappropriatebodylanguage,andinterpretingotherpeople’sbodylanguagearejustasimportanttogoodcommunicationasspeakingclearlyandusingappropriatewords.Thenonverbalmessagesyousendbymeansofyourappearance,posture,andfacialexpressionsarestrongmessages.Areceiverislikelytorememberanonverbalmessageevenafterheorsheforgetsaspecificverbalmessage.
37.Eyesprovideamostrevealingfacialexpressionandoftenarecalled“the
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