ATT Business Fax Service.docx
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ATT Business Fax Service.docx
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ATTBusinessFaxService
ThankyouforyourinterestinAT&TGlobalMessagingServices,businessfax.PleasereadthisServiceGuidecarefullyasitisintendedtoinformyouaboutthefeaturesofyourServiceandanswerquestionsyoumayhaveabouttheService.TheServiceGuideisdesignedtosupplementanyotherwrittenmaterialsthathavebeenprovidedpreviouslytoyoubyAT&T.ThisServiceGuideisaTransactionDocumentasdefinedin:
theapplicableAT&TGlobalNetworkServicesServiceOrderAttachment;theInternationalServiceProviderAgreement;and/oranyequivalentagreementsignedbybothofus.Furthermore,AT&T’spolicyistocontinuallyimproveitsproductsandservices,andsomayfromtimetotimechangetheServiceasprovidedtoCustomerunderthisServiceGuide.
WithinthisSERVICEGUIDEyouwillfindseveralsections.SectionIcontainstheServiceDescriptionfortheAT&TGlobalMessagingServices,businessfax.TheServiceDescriptionexplains,indetail,thefeatures,standardcomponents,andoptionalcomponentsofyourService,andcontainsinformationrelatingtohowtheServicewillbeprovisionedandactivated.
ThenextportionofyourSERVICEGUIDE,SectionII,containslistpricingfortheAT&TGlobalMessagingServices,businessfax.
ThefinalportionofyourSERVICEGUIDE,SectionIII,containstheAccountSupportServicesassociatedwithallAT&TGlobalServices.ThissectiondescribesfeaturesoftheAccountSupportServicesandthepricingassociatedwithAccountSupportServices.
ThankyoufortakingthetimetoreviewyourSupportServicesSERVICEGUIDE.Ifyouhaveanyadditionalquestionsafterreadingtheguide,pleasecontactyourAT&TSalesRepresentative.
SECTIONI
1.SERVICECOVERED
AT&TGlobalMessagingServices-businessfaxfeatureisprovidedpursuanttothisServiceGuide,and1)theInternationalServiceProviderAgreement;or2)anyequivalentagreementsignedbybothofus.AT&TGlobalMessagingServices,businessfaxserviceshasbeenwithdrawnfrommarketing.
AT&TGlobalMessagingServices,businessfaxprovidesthecapabilityforcustomers,whoareattachedtotheAT&Tnetworkviaselectedleasedlineconnections,toforwardavarietyofdifferentfiletypestogroup3andotherselectedfaxsystems.AT&TGlobalMessagingServices,businessfaxisprovidedintheUnitedStatesandPuertoRico.
2.BUSINESSFAX-Description
2.1BusinessFaxApplicationSetup
EachCustomerbusinessfaxapplicationmustbedefinedtoAT&TGlobalMessagingServices,businessfax.Definitionandsetupincludesdistributionlistsetup,initiallogosetup,faxformandmergesetupandinitialtestingwithgroup3faxformat
2.2BusinessFaxMessages
AT&TGlobalMessagingServices,businessfaxprovidesthecapabilitytosendasinglefaxtooneormultipledestinations.AT&TGlobalMessagingServices,businessfaxAT&TGlobalMessagingServicesprovidesforfaxingdatathatistotallyformattedbytheuser.Asecondoptionallowsforutilizingpreformattedformsandfillinginformsusingdatasentbytheuser.TheServiceallowsforthestorageofforms,theacceptanceofvariabledatatofillintheform,andthefaxtransmissionoftheresultingfilledinform.Chargeswillbeincurredforeachfaxdestination.
2.3BusinessFaxLogo
CustomersmayregisterafaxlogoforfaxesthatCustomersendsusingAT&TGlobalMessagingServices,businessfax.Customermayelecttohavethefaxlogoappearonthefirstpageoroneachpageofthefax.CustomeragreestodefendAT&TagainstanyclaimthatCustomerlogoinfringesapatent,copyrightorotherintellectualpropertyrightandpayallcosts,damages,andattorneyschargesthatacourtfinallyawards.
2.4Customerresponsibilities
EachcustomeraccountregisteringtouseAT&TGlobalMessagingServices,mustdesignateaserviceadministratorwhoisresponsiblefor:
Ÿprovidinganinterfacetothesupportstructure;
Ÿmaintainingcustomersitehardware,softwareandcommunications;
ŸorderingconnectivitytotheAT&Tnetworkandestablishingandmaintainingthenecessarytelecommunicationsenvironment;
Ÿregisteringendpoints,asapplicable;
Ÿregisteringusers,asapplicable,tousetheservice;
Ÿinstallationandmaintenanceofanyconnectionscriptsthatmayberequired;
Ÿpasswordmaintenance;
Ÿendusereducation;and
Ÿproblemresolutionwithinthecustomerenvironment.
3.ServiceAvailability
ThisServiceisgenerallyavailabledaily,sevendaysaweek,exceptformaintenance.AT&Treservestherighttoperformmaintenanceatanytimeinordertomaintainthenetwork.
4.StartDate/CancellationDate
TheStartDatewhenbusinessfaxwillbemadeavailabletotheCustomerwillbeagreeduponafterreceiptofCustomer’sorderletter.CustomermusthavepreviouslyexecutedoneofthereferencedAgreement(s)priortoAT&T'sreceiptofanorderletter.OrdersmayalsobecommunicatedtoAT&Tbye-mailorfax.InstallationisdefinedascompleteoncethedefinitionshavebeenmadebyAT&TandtheinformationhasbeencommunicatedtotheCustomer.
SECTIONII
5.AT&TGlobalMessagingServices-businessfax,Charges(withdrawnfrommarketing)
TheCustomer’suseofAT&TGlobalMessagingServices-businessfax,willincuroneormoreofthefollowingtypesofcharges:
▪nonrecurringbusinessfaxapplicationsetupcharge,seetable1;
▪monthlyrecurringbusinessfaxmessagecharge,seetable2;and
▪nonrecurringbusinessfaxlogocharge,seetable3.
Thesechargesareinadditiontochargesincurredforanyleasedlineand/ordialconnections.
5.1BusinessFaxApplicationSetupCharges
Thereisaone-timesetupchargeforeachapplicationconnectiondefinitiontotheAT&TGlobalMessagingServicesbusinessfaxfeature.Thischargecoversdistributionlistsetupandupdates,initiallogosetup,faxformandmergesetupandinitialtestingofyourdatawithgroup3faxformat.ThechargeforsettingupeachapplicationissetforthinTable1.
5.2BusinessFaxMessagesCharges
WhensendingafaxusingAT&TGlobalMessagingServicesbusinessfaxfeature,userswillincurchargesbaseduponthedestinationarea(ChargeBand)ofthefaxandthenumberofminutestosendthefax,roundeduptothenextminute.AllAT&TGlobalMessagingServicesbusinessfaxfeaturechargesareinvoicedtothesenderofafaxitem.ThechargesforsendingfaxmessagesaresetforthinTable2.
5.3BusinessFaxLogoCharges
Thefirstregisteredfaxlogoperactivityaccountisprovidedatnoadditionalcharge.Foreachsubsequentfaxlogoperactivityaccountortochangeanexistingfaxlogo,wewillchargeyoualogoregistrationcharge.ThechargeforregisteringthesecondandsubsequentlogosissetforthinTable3.
6.Discounts
CustomermaybeeligibleforanAT&TGlobalNetworkServicesearnedallowanceand/oravolumecommitmentdiscount.ShouldtheCustomerbeeligibleforvolumecommitmentdiscounts,theCustomermayreceivethembysigningtheapplicableSupplementforCustomSolution.TheearnedallowancedoesnotrequireCustomertosignanyadditionalSupplementforCustomSolution.ChargesarespecifiedaseithereligibleornoteligibleforAT&TGlobalNetworkServices'earnedallowanceand/orvolumecommitmentdiscountsinthechargetable(s)below.Chargesthatareeligibleforanearnedallowanceand/orvolumecommitmentdiscountwillbespecifiedas'Yes"intheapplicablecolumn(s)ineachtable.
AT&TGLOBALNETWORKSERVICES–AT&TGLOBALMESSAGINGSERVICE,BUSINESSFAXCHARGETABLES(WITHDRAWNFROMMARKETING)
Table1-AT&TGlobalMessagingServices-businessfax,-ApplicationSetUpCharges
Per
Eligible
Charge
Charges
Businessfaxapplicationsetup
Each
No
$500.00
Table2-AT&TGlobalMessagingServices-businessfax,-BusinessFaxMessagesCharges
Per
Eligible
Charge
Charges
ChargeBand1
Minute
No
$0.50
ChargeBand2
Minute
No
$1.20
ChargeBand3
Minute
No
$2.55
1.ChargeBand1includestheUnitedStates(all50states),PuertoRico,St.CroixandSt.Thomas.
2.ChargeBand2includesAuguilla,Bahamas,Barbados,Bermuda,Canada,CaymanIslands,Dominica,DominicanRepublic,Grenada,Jamaica,Montserrat,St.Kitts,St.LuciaandSt.Vincent.
3.ChargeBand3includesanyothercountrynotlistedinChargeBand1orChargeBand2.
Table3-AT&TGlobalMessagingServices-businessfax,-BusinessFaxLogoCharges
Per
Eligible
Charge
Charges
Faxlogoregistration
Each
No
$105.00
SECTIONIII
1.SERVICECOVERED
AccountSupportServicesprovidesupportfunctionsforselectedAT&TGlobalNetworkServices.AccountSupportServicesareprovidedintheUnitedStatesandPuertoRico.ReferencestoinvoicingandbillingactivityarelimitedtoAT&TGlobalNetworkServices,suchreferencesdonotapplytoanyotherAT&Tservices.
2.ACCOUNTSUPPORTSERVICES-DESCRIPTION
Activityaccount
AnactivityaccountisanalphanumericidentificationusedtoidentifyaCustomerfortheplacementofordersandfortheuseofAT&TGlobalNetworkServices.Customersmayrequestmorethanoneactivityaccount.
Invoiceaccount
AninvoiceaccountisanalphanumericidentificationusedtocontrolCustomerinvoicing.GenerallythereisoneCustomerinvoiceaccountforeachCustomeractivityaccount;inwhichcasetheactivityaccountandinvoiceaccounthavethesamealphanumericidentification.
Roll-upaccount
Uponrequestandsubjecttoavailableresources,AT&TwillconsolidateCustomermonthlyinvoicesfortheactivityaccountsCustomerspecifiesintoasinglemonthlyinvoiceunderoneinvoiceaccount.
Foreachinvoiceaccount,AT&Twill:
1.sendoneinvoicecontainingthetotalchargesandtotalapplicableallowancesforthespecifiedactivityaccounts;and
2
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