商务英语沟通商务活动情景对话材料.docx
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商务英语沟通商务活动情景对话材料.docx
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商务英语沟通商务活动情景对话材料
商务英语沟通:
商务活动情景对话材料
商务活动情景对话参考材料
第一章TicketBookingService,票务预订,
SituationDescription
Onestudentplaystheroleofacustomerwhowouldliketobookanairortrainticketand
anotherstudentasareservationofficeclerk.Thecustomerneedstospecifyhis/herrequirements.
Theclerkshouldprovidedetailedinformationasperthecustomer‘srequirementsandcanalso
givethecustomersomesuggestions.
Model1
B:
Goodmorning.MayIhelpyou?
G:
Yes,I‘dliketoflytoGuangzhouonSaturday.Couldyoubookticketsforme?
B:
Youhavetobooktheticketsfivedaysinadvance.Nowit‘sthebusyseasonfortraveling,youknow.Sorrytosayalltheticketsarebookedup.
G:
Noticket!
Whatluck!
ButIreallyhavetogothereatthattime.B:
Iwonderifyou‘dconsidergoingtherebytraininstead.Youcanhavetrainticketsandthey‘re
muchcheaper,actually.
G:
Well,itseemswe‘llhavetotakethetrain.
B:
Whattimewouldyouliketoleave?
G:
Atnoon,ifpossible.
B:
Howmanyticketsdoyouneed?
G:
Twosoftberths,please.
B:
Will2:
15beallright?
G:
That‘llbefine.
B:
Justamoment,whileIcallthestation.I‘msorry,therearen‘tanymoreseatsleftonthe2:
15train,butthereisatrainleavingonSaturdaymorning.That‘sNo.79specialexpress.Itwillleaveat7a.m.Whatdoyouthinkofit,sir?
G:
Well,IsupposeI‘llhavetotakethatone.MynameisHenryBellow.Andhere‘sthemoneyfor
booking.
B:
IwishyouawonderfultriptoGuangzhou.
Model2
G:
Iwanttogettoshanghaibytrain.Couldyoubookaticketforme?
B:
Withmypleasure,sir.Whatwouldyouliketobook,ahardberthorsoftberth?
G:
Asoftberth,please.
B:
Allright.Whendoyouplantoleavehere?
G:
Thedayaftertomorrow.DoIhavetochangetrainanywhere?
B:
Notnecessarytochange,itisathroughtrain.
G:
That‘sfine.Pleasebookoneticket.B:
Ok,hereisthebookingform,Sir.Wouldyoupleasesignyournameandyourroomnumber.
Thankyou.WhenIgettheticket,I‘llinformyouinduetimebytelephone.
G:
Thankyouverymuch.
TypicalSentencePatterns
1.Iwantapackagedealincludingairfareandhotel.我需要一个成套服务,包括机票和住宿2.I‘dliketochangethistickettothefirstclass.我想把这张票换成头等车。
3.I‘dliketoreserveasleepertoChicago.我要预订去芝加哥的卧铺。
4.Iwon‘tcheckthisbaggage.这件行李我不托运。
5.Ihaven‘tnothingtodeclare.我没有要申报的东西。
6.I‘llpickupticketattheairportcounter.我会在机场柜台拿机票。
7.I‘dliketwoseatsontoday‘sNorthwestFlight7toDetroit,please.我想订两张今天西北航空
公司7班次到底特律的机票。
8.WewaitedforJohninthelobbyoftheairport.我们在机场的大厅里等约翰。
9.I‘dliketobuyanexcursionpassinstead.我要买一张优待票代替。
10.YouhavetochangeatChicagoStation.你必须要在芝加哥站转车。
Vocabulary
expresstrain快车specialexpress(train)特快列车regulartrain普通列车throughexpress(train)直达列车slowtrain慢车freightcar,goodswagon货车厢compartment包房berth(upper\middle\lower)卧铺,上、中、下,hardseat(berth)硬座,卧,diningcar餐车softseat(berth)软座,卧,passengertrain客车luggagevan行李车sleeper/sleepingcar卧车porterage搬运费delaybytwohours晚点二小时departurecity出发城市arrivalcity到达城市BW(biweekly)隔周飞行Dep(departure)起飞
FLT/N(flightnumber)航班号Arr(arrival)到达
classofservice等级numberofstopover中途经停站数non-stopflight中途不着陆飞行freebaggageallowance免费行李nightservice夜航reconfirmationofreservation定座再确认singleticket单程票returnticket来回票domesticfare国内票价internationalfare国际票价ticketvalidity客票有效期childrenfare儿童票价cancellationfee取消费occupyingaseparateseat单独占一座位excessbaggage超重行李airportfee机场费no-showcharge误机费norefundwillbegranted不予退款musttravelinthecompanyofanadultpassenger需有成人陪伴同行civilaviationadministrationofchina(CAAC)中国民用航空局
第二章Dining(餐馆对话)
SituationDescription
Twoormorestudentseatinarestaurant.Anotherstudentservesasthewaiterorwaitress.
Thecustomersorderdishesandpaythebill.Thewaiterorwaitressshouldbecarefulandpatient
andprovideexcellentservice.
Model
Waiter:
Goodevening!
Li:
Goodevening!
I‘mLi.Wehaveareservation.
Waiter:
Thisway,please.Yourtableisnearthewindow.
Li:
Thankyou.
Waiter:
Hereisthemenu.
Li:
Thank.
Waiter:
MayItakeyourorder?
Li:
Wehaven‘tdecidedyet.Couldwehaveafewmoreminutes?
Waiter:
Yes,takeyourtime,please.Li:
Canwegetsomethingtodrink?
I‘dlikeacupofcoffee.
Smith:
I‘llhaveabottleofbeer.
Li:
Couldyoutellusyourspecialstoday?
Waiter:
Thespecialtodayissteak.Li:
Pleasegivemeone.I‘dlikeitmedium-rare.
Smith:
Thesameforme.
Waiter:
Whatwouldyoulikeforyourdessert?
Li:
No,thanks.
Smith:
Icecream,please.
Li:
CouldIhavethecheck,please?
Waiter:
Here‘sthecheck.
Li:
CanIpayforthebillbycreditcard?
Waiter:
Yes,ofcourse.Here‘syourreceipt.
TypicalSentencePatterns
1.Let‘sgotodinner!
It‘sonme.
2.I‘mstarving.Let‘sgrabsomethingtoeat!
3.Thisrestaurantisfull.Let‘sgoelsewhere.
4.Theyservenicefoodinthisrestaurant.5.MayItakeyourorder?
6.Wehaven‘tdecidedyet.Couldwehaveafewmoreminutes?
7.Whatwouldyouliketodrink?
8.I‘dlikePekingRoastDuck.
9.I‘llhavethesameasthatone.
10.Couldyourecommendsomedishestous?
11.What‘sthedailyspecial?
12.Canyouordersomevegetabledishesforus?
I‘mafraidI‘mputtingonweightthesedays.13.Howabout―dicedchickeninchillisauce‖?
14.Whichwouldyouratherhave—steakorfish?
15.Wehavethreeflavorsofice-cream,vanilla,chocolateandstrawberry.
16.Toourfriendship!
17.Couldyoutellmehowthisdishiscooked?
18.Verydelicious.Andthankyouverymuch.19.MayIhavethecheck,please?
20.CanIpayforthebillbycreditcard?
Vocabulary
TableSetting餐桌布置:
serviceplate餐盘napkin餐巾soupspoon汤匙fishknife/fork切鱼刀/鱼叉meatknife/fork切肉刀/肉叉saladfork色拉叉dessertspoon/fork甜点匙/叉whitewineglass白酒杯redwineglass红酒杯watergoblet高脚杯TheAppetizerCourse开胃菜TheSoupCourse汤
TheFishCourse鱼TheMainCourse主菜TheSaladCourse色拉TheDessertCourse餐后甜点
continentalbreakfast(lightbreakfasttypicallyconsistingonlyofcoffeeandrollswithjam欧洲大陆式早餐(仅有咖啡和果酱面包)
Americanbreakfast(usu.consistingofcereals,cookedbaconandeggs,toastandmarmalade,and
teaorcoffee)美式早餐(通常包括麦片类、熏猪肉片、鸡蛋、烤面包片、果酱及茶或咖啡)
1.juice果汁:
grapefruitjuice西柚汁tomatojuice蕃茄汁
orangejuice柳橙汁pineapplejuice菠萝汁grapejuice葡萄汁applejuice苹果汁guavajuice蕃石榴汁papayajuice木瓜汁freshcarrotjuice新鲜胡萝卜汁mixedvegetablejuice什锦蔬菜汁peachesinsyrup蜜汁桃子apricotsinsyrup蜜汁杏子figsinsyrup蜜汁无花果pearsinsyrup蜜汁桃子loquatsinsyrup蜜汁枇杷chilledfruitcup什锦果盅stewedfigs炖无花果stewedprunes炖李子stewedpeaches炖桃干stewedapricots炖杏干2.Cereals谷类
cornflakes玉米片ricecrispies脆爆米ryecrispies脆麦puffrice泡芙wheaties小麦干cheerios保健麦片oatmeal麦片粥corn玉米粥
3.omelet蛋卷
plainomelet普通蛋卷ham&cheeseomelet火腿乳酪蛋卷hamomelet火腿蛋卷Spanishomelet西班牙式蛋卷strawberryomelet草莓蛋卷jellyomelet果酱蛋卷cheeseomelet乳酪蛋卷mushroomomelet香菇蛋卷
friedeggs煎蛋(只煎一面的荷包蛋sunny-sideup,两面煎半熟over-easy,两面全熟的叫overhard或overwell-done)。
boiledeggs壳水煮蛋(煮三分钟熟softboiled,煮五分钟熟hardboiled)poachedeggs去壳水煮蛋(将蛋去壳,滑进锅内特制的铁环中,在将沸水中或水面上煮至所要求的熟度)
scrambledeggs炒蛋
4.toastandbread吐司和面包
cornbread玉米面包cornmuffin玉米松饼plainmuffin松饼Englishmuffin英国松饼biscuit饼干croissant牛角面包waffles压花蛋饼chocolatedoughnut巧克力油煎圈饼jellydoughnut果酱油煎圈饼plaindoughnut素油煎圈饼buckwheatpancakes荞麦煎饼hotDanishrolls牛油热烘丹麦花卷Frenchtoast法式煎蛋衣面包片miniatureDanishRolls丹麦小花卷
第三章JobInterview(职场面试)
SituationDescription
Twostudentsorganizeaninterview,oneasinterviewerandtheotherasinterviewee.Theintervieweegoesintothesmallmeetingroom,greetstheinterviewer,sitsdownandthentheinterviewbegins.Duringtheinterview,theintervieweraskstheintervieweesomequestions.Thelatterusuallyhastherighttoasktheformeroneortwoquestionsattheendoftheinterview.
Model
Johnson:
Goodmorning.
Zheng:
Goodmorning.I‘mZhengMing.I‘mcominghereforaninterviewasyourequested.
Johnson:
Ihavebeenexpectingyou.I‘mmanageroftheHumanResourcesDepartment.Please
makeyourselfcomfortable.Takeaseat.
Zheng:
Thankyou.I‘mpleasedtomeetyou.
Johnson:
Nowlet‘sstartourtalk.Wouldyoumindtellingmesomethingaboutyourselfand
whatyouhavelearnedintheuniversity?
Zheng:
Ofcoursenot.I‘mfromJiangsuProvince.I‘m22.IhavebeenstudyinginShanghai
Teachers‘UniversityandImajorinEnglishSecretarialStudies.
Johnson:
Whatsubjectshaveyoulearned?
Zheng:
Ihavelearnedmanycoursessuchasofficemanagement,businessEnglish,Public
relations,file-keeping,secretaryprinciples,psychology,computerprogramming,
accountingandsoon.
Johnson:
Whataboutyourshorthandskillsandtyping?
Zheng:
IthinkI‘mquitegoodatboth.Icantypeabout70wordsperminute,andtake
dictationinEnglishatabout100wordsperminute.
Johnson:
Good.Butcanyouhandleofficemachines?
Zheng:
Yes,Ican.Ionceattendedasecretarytrainingcourse.Duringthecourse,Ilearned
howtooperateatelexmachine,photocopier,andfaxmachine.SoIcansayIcan
operatealmostallofficemachines.
Johnson:
Yourqualificationsseemtosatisfyourneeds,butyoudon‘thaveanyworking
experience.
Zheng:
That‘strue.ButIdon‘tthinkexperienceisaproblem.IcantrymybesttoputwhatI
havelearnedintopractice.
Johnson:
Whatsalarywouldyouhopetoget?
Zheng:
Its‘uptoyou.Youcanmakeyourdecisionaftertheexperienceofmycapacity.Johnson:
Well,howabout2,000yuanamonthatthestart?
Zheng:
I‘mquiteplease.
Johnson:
Whencanyoubegintoworkforourcompany?
Zheng:
Assoonaspossible.
Johnson:
Now,doyouh
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