商务英语考试BEC中级模拟练习题1.docx
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商务英语考试BEC中级模拟练习题1.docx
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商务英语考试BEC中级模拟练习题1
2021年商务英语考试BEC中级模拟练习题1
单项选择题
1、根据下面资料,回答题
GettingtheMostoutofMeetings
Oneaspectofbusinesslifewhichmanymanagersareunhappywithistheneedtoattendmeetings.Researchindicatesthatmanagerswillspendbetweenathirdandahalfoftheirworkinglivesinmeetings.Althoughmostmanagerswouldagreethatitishardtothinkofanalternativetomeetings,asameansofconsideringinformationandmakingcollectivedecisions,theirlengthandfrequencycancauseproblemswiththeworkloadofeventhebest-organizedexecutives.
Meetingsworkbestiftheytakeplaceonlywhennecessaryandnotasamatterofroutine.Oneexampleofthisisthediscussionofpersonalorcareermattersbetweenmembersofstaffandtheirlineandpersonnelmanagers.Anotherisduringtheearlystagesofaprojectwhentheteammanagingitneedstolearntounderstandandtrustoneanother.
Onceithasbeendecidedthatameetingisnecessary,decisionsneedtobetakenaboutwhowillattendandaboutthelocationandlengthofthemeeting.Peopleshouldonlybeinvited
toattendiftheyaredirectlyinvolvedinthemattersunderdiscussionandtheagendashouldbedistributedwellinadvance.Anagendaisvitalbecauseitactsasaroadmaptokeepdiscussionfocusedandwithinthetimelimitallocated.Thisisalsotheresponsibilityofthepersonchairingthemeeting,whoshouldencouragethosewhosaylittletospeakandstopthosewhohaveagreatdealtosayfromtalkingtoo.much.
Attheendofawellorganizedmeeting,peoplewillfeelthatthemeetinghasbeenasuccessandbepleasedtheywereinvited.Theywillknownotonlywhatdecisionsweremadebutalsothereasonsforthesedecisions.Unfortunately,attheendofabadlyorganizedmeetingthosepresentwillleavefeelingthattheyhavewastedtheirtimeandthatnothingworthwhilehasbeenachieved.
Muchthoughthasbeengivenovertheyearstowaysofkeepingmeetingsshort.OnemanwhohasnointentionofspendinghalfhisworkinglifeinmeetingsisRolandWinterson,chiefexecutiveofalargemanufacturingcompany.Hebelievesthatmeetingsshouldbeshort,sharpandinfrequent."1trytoholdnomorethantwoorthreemeetingsaweek,attendedbyamaximumofthreepeoplefornolongerthanhalfanhour,"hesays."Theyareclearlyaimedatachievingaspecificobjective,suchasmakingadecisionorplanningastatement,andarebasedoncarefulpreparation.Idrawuptheagendaforeverymeetingandcirculateitinadvance;thoseamendingareexpectedtostudyitcarefullyandshouldbepreparedtobothaskandanswerquestions.Managersarebestemployedcarryingouttasksdirectlyconnectedwiththeirjobsnotattendingendlessmeetings.Inbusiness,timeismoneyandspendingitinneedlessmeetingsthatdon'tachieveanythingcanbeverycostly.Executivesshouldfollowtheexampleoflawyersandputacostoneachhouroftheirtimeandthendecidewhetherattendingalongmeetingreallyisthebestwaytospendtheirtime."
Whatdomostmanagersthinkaboutmeetings?
A.Meetingstakeupmostoftheirworkinglife.
B.Meetingsallowthemtomonitordecision-making.
C.Meetingspreventthemfromestablishingaroutine.
D.Meetingsaretheonlywaytheyknowofachievingcertainobjectives.
2、根据下面内容,回答题
BusinessMeetings
ItisimportantthatideasanD.suggestionstableD.atformalmeetingsarevoiceD.atthe(0)..D...time.ThisisachieveD.bykeepingtothe(19)......shownontheagenda.Forexample,thereisno(20)......indiscussingideastodowithItemSixontheagendA.whenItemTwohasnotyetbeen(21)......SuchdeviationsfromtheagendA.may(22).......inconfusionamongthepeopleatthemeeting;theymayalso(23)......concentrationiftheyseesomethingasirrelevant.
Tomakecertainthatthemeetingproceedsinanorderlyfashion,itisthereforeusefulto(24)......somegrounD.rules.First,everyonewillneeD.tounderstanD.thattheymust(25)......theircommentstothetopiC.underdiscussion.TheChaircanthenencourageonepersontospeakatA.(26)......sothatanyideasoffereD.canbediscusseD.anD.(27)Oncethatpersonhasfinished,someoneelsecanput(28).....theirideasanD.soon.Ifthisprocedureisadopted,theparticipantswillbeabletofollowthevariousissuesinA.consistentmanner,whichwillhelpwiththedecision-making(29).....lateron.Itwillalso(30).....thatthequietpeopleatmeetingsgetA.chanceto(31).....theirsay,ratherthanjusttheirmoreoutspokencolleagues.In(32)......itisoftenthequietpeopleatmeetingswhogeneratethebestideas,becausetheyareinthe(33)......ofthinkingbeforetheyspeak.
(19)应选
A.structure
B.direction
C.order
D.arrangemer
3、根据下面内容,回答题
TheBankwithIdeas
Withseveralhundredyearsofhistorybehindit,theAPLBankhasfewproblemsin(0)....B......businessesthatitisareputableandsecure(19)......ofarangeofbankingservices.Now,itisdemonstratingtobusinesscustomersthatitisflexibleandresponsiveenough.to(20)......theirchangingneedsinthe21stcentury.
BasedinLondon,APLoffersbankingservicestobusinessesthroughouttheUKviaitsbranch(21)......Mostcustomerserviceprovisionis(22).....outbypersonalaccountmanagersbasedinlocalbranches,togetherwith(23).....staffatcompanyheadquarters.Animportant(24)......forAPLhasbeentomakeiteasyforcustomersto(25)......businesswiththebank.Theycancontacttheiraccountmanagerbydirectlineoremail;ifthemanagerisonholiday,acarefullychosencolleaguebecomesthe"accountcontact"and(26)......withthecustomerduringthemanager's(27)......Inaddition,forthosewhowant(28).....totheirbankatanytimeofdayornightthereisnowa24-hourphone-basedservice.
Inordertoremaincompetitiveandbuildcustomerloyalty,thebankguaranteestoturnaroundurgentloan(29)......within24hours.Thisfocusonthecustomerhasalsobeenadriving(30).....inAPL'srecruitmentanddevelopmentpolicy.Forexample,newlyinductedstaff(31)......a"customerservicereview"tofindoutwhatitisliketobeontheothersideofthedesk,askingtoborrowmoney.Together,these(32)......inbankinghaveachievedexcellentresults.Thecustomer(33)......isgrowingfast,andlastyearthebankgained36,000newbusinessaccounts.
(19)应选
A.producer
B.supplier
C.provider
D.giver
填空题
4、根据下面内容,回答题
CustomerBehaviour0Theconsumeristhefocusofallretailbusinessanditisimportanttoappreciatehow
00consumersareinfluencedintheirbuyingdecisions.Mostofconsumers,beforemakinga
34purchase,gatherinformationandevaluatewiththealternatives,buttheextenttowhich
35theylookforinformationdependsonthetypeofpurchase.Forexample,inthecaseof
36routinegrocerypurchasesmostconsumersrespond.toautomatically.However,for
37purchaseswheretheriskofmakingthewrongdecisionisgreater,likebuyinganew
38car,sothesearchforinformationismoreimportant.Thedecisiontopurchaseisnevera
39singledecisionbutanumberoftheseseparatedecisions,andatanytimeduringthis
40process,consumerscanchangetheirmindsaboutandchooseanalternativeroute.For
41example,althoughaconsumermayhavedecidedwheretobuyaproductonlytorealize
42atthelastmomentthatthisis,infact,havingthewrongchoice.Thepriceinthestoremay
43betoohighorthestaffunhelpful.Ontheotherhand,alackofqueues,favourablecredit
44facilitiesandefficientstaffallleadtoatoopositiveimpression,soretailersshould
45rememberhowdifficultiesintheseareasthatcanaffectasaleorevenloseacustomerpermanently.
34__________
5、1.ProblemsatSouthfordPlant
DearMRBallard,
YouaskedforabriefreportconcerningtherecenteventsattheSouthfordPlant.
Wehaveconsultedthefilesandspokentorelevantmembersofthehighermanagementandthusareabletoprovideanexplanationforthebreakdownreportedinthepresson17Mayofthisyear.
____1____Thehandlingequipmentusedtodeliverthecomponentstotheassemblylinehasbeenknowntobeinneedofanoverhaulforthepastsixmonths.TheplanthasbeenworkingtofullcapacitytofinishtheAmericanordersaccordingtoschedule.
Asyouknow,wehadcommissionedastudybyIndustrialResearchConsultants.____2____Inittheywarnedthattherewasnotenoughspaceavailabletostoresufficientcomponents____3____
Wehaddecidedtoinstallfullyautomatedrobotsystem.However,atthesametimeitwascleartoourproductiondirectorthatgiventhepresentmaintenancestaff,wewouldnothavesufficientstaffavailableifbigproblemsweretoarise____4____Butwewerestillonlyworkingatwo-shiftsystemsothemachineswerenotgettingthenecessarycover.
Weallagreethatthebreakdownwasextremelyunfortunateandyetwemustadmitthat,underthecircumstance,itwasnotentirelyunexpected.
Wenowbelievethatwehavemanagedtosortoutthemajorproblemswhichwehadbeenhavingwiththeconveyorequipment____5____Addedtothisisthefactthatpersonneldepartmenthasbeensuccessfulinrecruitingsomehighlyqualifiedmaintenancestaffwhomakesusconfidentthatarepetitionofthe16Maynowseemsentirelyunlikely.
A.Theyalsorecommendedexpandingthepresenttwo-shiftsystemtoathree-shiftone.
B.AndalsowhenthenewrobotsareinstalledinSeptember,wefeelcertainthatsuchproblemswillbecomeathingofthepast.
C.Unfortunately,asyouknow,therehasbeenamajorproblemwithrecognizingthemaintenanceschedule.
D.Thewiderangeofmachineweoperateisnotfullysupervisedatalltimes.
E.Thecauseofthebreakdownwasverysimple.
F.TheysubmittedtheirreportonApril5.
G.Therehavebeenanumberofdelaysandbrea
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