english language training.docx
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english language training.docx
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englishlanguagetraining
CATALOG
GENERALHOTELENGLISH………………………………2
KeyEnglishPhrases………………………………………9
DepartmentEnglish……………………………………….10
FOOD&BEVERAGE:
Vocabulary…………………………..…10
FOOD&BEVERAGE:
Dialogue……………………………………..14
FRONTOFFICE:
Vocabulary…………………………………………19
FRONTOFFICE:
Dialogue…………………………………………….23
PABXOPERATORS……………………………………………..…….29
RESERVATIONS.…………………………………………………......31
HOUSEKEEPING:
Vocabulary……………………………………...35
Housekeeping:
Dialogue……………………………………………..40
GENERALHOTELENGLISH
1.Accept
2.Account
3.Action
4.Activity
5.Address
6.After
7.Afternoon
8.Again
9.Air
10.Air-conditioner
11.Airline
12.Airport
13.All
14.Allow
15.Amount
16.Animal
17.Announcement
18.Another
19.Answer
20.Apartment
21.Apologize
22.Appointment
23.Arrive
24.Ask
25.Assoonaspossible
26.Attendant
27.Attention
28.Babysitter
29.Bad
30.Bag
31.Baggage
32.Ballroom
33.Bank
34.Banquet
35.Bar
36.Barber
37.Basic
38.Basket
39.Bathroom
40.Beautiful
41.Beautysaloon
42.Bed
43.Bedroom
44.Beef
45.Begin
46.Bellboy
47.Belonging
48.Better
49.Bicycle
50.Big
51.Bill
52.Birthday
53.Biscuit
54.Black
55.Body
56.Book
57.Booking
58.Booklet/brochure
59.Bottle
60.Box
61.Brand
62.Break
63.Breakfast
64.Bring
65.Brother
66.Brush
67.Building
68.Bus
69.Business
70.Businessman
71.Busy
72.Buy
73.Cake
74.Call
75.Can
76.Cancel
77.Cap
78.Car
79.Carpark
80.Card
81.Carpet
82.Cash
83.Cashier
84.Center
85.Certainly
86.Chair
87.Channel
88.Charge
89.Cheap
90.Check
91.Checkin
92.Checkout
93.Child
94.China
95.Cigar
96.Clean
97.Clear
98.Clerk
99.Close
100.Closet
101.Clothes
102.Coat
103.Coffee
104.Cold
105.Color
106.Come
107.Comfortable
108.Company
109.Complaint
110.Computer
111.Concierge
112.Confirm
113.Contact
114.Conversation
115.Cook
116.Copyingmachine
117.Correct
118.Corridor
119.Cost
120.Country
121.Courtesy
122.Cup
123.Customer
124.Cut
125.Daily
126.Damage
127.Date
128.Daughter
129.Day
130.Delay
131.Delivery
132.Department
133.Dinner
134.Disturb
135.Doctor
136.Dollar
137.Door
138.Down
139.Drawer
140.Drink
141.Eat
142.Electricity
143.Elevator/Lift
144.Emergencyexit
145.Empty
146.Engineering
147.Entrance
148.Escalator
149.Excuse
150.Exit
151.Explain
152.Extra
153.Evening
154.Everyday
155.Face
156.Facility
157.Family
158.Fast
159.Fax
160.Fitnesscenter/gym
161.Fix/repair
162.Floor
163.Flower
164.Follow
165.Food
166.Free
167.Friendly
168.Frontofthehouse
169.Fruit
170.Full
171.Functionroom
172.Gentleman
173.Get
174.Give
175.Glass
176.Good
177.TheGreatWall
178.Guestroom
179.Hairdryer
180.Hand
181.Hanger
182.Happy
183.Head
184.Hear
185.Help
186.Honey
187.Hot
188.Hotel
189.Ice
190.Icecubes
191.Indoorswimmingpool
192.Key
193.Kitchen
194.Knock
195.Know
196.Lady
197.Laundry
198.Light
199.Lock
200.Lookat
201.Lostandfound
202.Lounge
203.Lunch
204.Machine
205.Ma’am
206.Mail
207.Makeup
208.Makesure
209.Man
210.Map
211.Market
212.May
213.Meet
214.Minibar
215.Mistake
216.Money
217.Morning
218.Music
219.Name
220.Napkin
221.Need
222.New
223.Newspaper
224.Nice
225.Night
226.Noise
227.Now
228.Number
229.Office
230.Onduty
231.Open
232.Opposite
233.Order
234.Out
235.Paper
236.Park
237.Passport
238.Pay
239.Pen
240.People
241.Personalbelongings
242.Phone
243.Photo/picture
244.Place
245.Pintpitcher
246.Postage
247.Price
248.Problem
249.Procedure
250.Publicphone
251.Put
252.Quality
253.Question
254.Quick
255.Quiet
256.Ready
257.Reason
258.Receipt
259.Remember
260.Repeat
261.Replace
262.Reservation
263.Rest
264.Restroom
265.Restaurant
266.Right
267.Ring
268.RMB=Renminbi
269.Road
270.Room
271.Roomnumber
272.Safe
273.Safedepositbox
274.Say
275.See
276.Send
277.Service
278.Shirt
279.Shoe
280.Shop
281.Show
282.Shower
283.Sick
284.Sightseeing
285.Sign
286.Sit
287.Skirt
288.Sky
289.Slippers
290.Small
291.Snack
292.Soap
293.Socket
294.Sofa
295.Son
296.Soup
297.Special
298.Spell
299.Sports
300.String
301.Stand
302.Standard
303.Start
304.Stay
305.Store
306.Street
307.Subway
308.Sugar
309.Suit
310.Supermarket
311.Supervisor
312.Table
313.Tap
314.Taxi
315.Tea
316.Television
317.Ticket
318.Time
319.Today
320.Toiletpaper
321.Tomorrow
322.Tonight
323.Tour
324.Towel
325.Traffic
326.Train
327.Travel
328.Tree
329.Trip
330.Trousers
331.Turnoff
332.Turnon
333.Umbrella
334.Understand
335.Up
336.Upset
337.Urgent
338.Use
339.Valet
340.Value
341.Vegetable
342.Video
343.VIP(veryimportantperson)
344.Visit
345.Wait
346.Wall
347.Wallet
348.Wardrobe
349.Washroom
350.Watch
351.Water
352.Week
353.Weekday
354.Weekend
355.Wet
356.Wife
357.Window
358.Wine
359.Word
360.World
361.Work
362.Write
363.Wrong
364.Year
365.Yesterday
366.Young
367.Monday
368.Tuesday
369.Wednesday
370.Thursday
371.Friday
372.Saturday
373.Sunday
374.January
375.February
376.March
377.April
378.May
379.June
380.July
381.August
382.September
383.October
384.November
385.December
386.Spring
387.Summer
388.Autumn
389.Winter
390.NewYear
391.SpringFestival
392.Valentine’sDay
393.Easter
394.LaborDay
395.NationalDay
396.Thanksgiving
397.Christmas
398.SummerPalace
399.TempleofHeaven
400.ForbiddenCity/Palace
Museum
KEYENGLISHPHRAESE
1.Goodmorning/afternoon/evening,sir/ma’am.
2.WelcometoXXXXHotel,sir/ma’am.
3.Welcomeback,Mr.Lin.
4.Thankyou,sir/ma’am.
5.Goodbye,sir/ma’am.
6.Haveagoodday/evening/trip,sir/ma’am.
7.Hopetoseeyouagain,sir/ma’am.
8.MayI…………….,sir/ma’am?
9.Couldyouplease………,sir/ma’am?
10.Couldyoupleaserepeat?
11.Couldyoupleasespeakslowly?
12.Please…….,sir/ma’am.
13.HowmayIhelpyou,sir/ma’am.
14.You’rewelcome,sir/ma’am.
15.It’smypleasure,sir/ma’am.
16.Justamoment,please.
17.Thankyouforwaiting.
18.Wouldyoulikeanythingelse,sir/ma’am?
19.IsthereanythingelseIcandoforyou?
20.Certainly,sir/ma’am.
21.Yes,sir/ma’am.
22.I’llbewithyousoon,sir/ma’am.
23.Iamsorry,Idonotunderstand,sir/ma’am.Iwillgethelp/assistance.
24.Iamnotsure,sir/ma’am.I’llgethelp/assistance.
25.Ibegyourpardon,sir/ma’am.
26.I’msorry,sir/ma’am.
27.Enjoyyourstay/meal,sir/ma’am.
28.Thankyouforyourfeedback,sir/ma’am.
29.MayIsuggest,sir/ma’am.”
30.Perhapsyou/Icould…sir/ma’am.
DepartmentEnglish
FOOD&BEVERAGE:
Vocabulary
TableSetting
1.Table
2.Chairs
3.TableCloth
4.BBPlate
5.BBKnife
6.AppetizersFork
7.MainCourseFork
8.DinnerPlate
9.Entrée(MainCourse)Knife
10.Fork
11.WaterGoblet
12.Coffee/TeaCup
13.Sugarbowl
14.WhiteSugar
15.BrownSugar
16.Saucer
17.Teaspoon
18.Chopsticks
19.Coaster(Underliner)
20.CondimentSet(Salt/Pepper)
21.Artichoke
22.Napkin(Serviette)
23.Garnishing
24.Ashtray
25.Matches
26.Flowervase
27.CandleStand
28.Candle
29.Menu
30.DrinkList
31.ALaCarte
32.Bill/Check
33.Bill/CheckHolder
AppetizerCounter(Spread)
1.Appetizer
2.Salads
3.Sauce
4.Sushi
5.Ginger
MainCourse(Entree)Counter
1.Alaminute
2.Hotplate
3.Sterner(Spiritburner)
4.Soup
5.Ladle
6.Rolls
7.Carvingtrolley
DessertCounter(Spread)
1.Pastry(Cakes,Croissant,)
2.Fruits
3.Juices(Orange,Apple,TomatoandPineapple)
4.Ice-cream
ServiceStation
1.Sidestation
2.FoodCover
3.Tray
4.ServingTray
5.CleaningTray
6.Toothpicks
7.Winebasket
8.Icebucket
9.Drawers
10.PointofSales(POS)
11.Miseenplace
12.Babychairs
SoftDrinks
1.Coffee
2.Tea
3.HotChocolate
4.FreshMilk
5.IcedLemonTea
6.FreshJuice(Orange,Watermelon,Apple,etc)
7.MineralWater
8.CannedSoftDrinks
Liquor
1.Beer
2.Stout
3.Whisky
4.Brandy
5.Wine(Red/White)
6.Champagne
7.Sparklingwine
MeatItems
1.Pork
2.Beef(Steak,Veal,etc)
3.Mutton(Lamb)
4.Chicken
5.Venison(Deermeat)
6.Fillet
7.Coldcuts
8.Hamburger
9.Sausages(HotDog)
10.MeatBalls
11.MincedMeat
Poultry
1.Eggs
2.Sunnyside-up
3.Omelet
4.Scrambled
5.Hardboiled
6.Halfboiled
7.Poached
8.ChickenEggs
9.DuckEggs
10.SaltedEggs
11.CenturyEggs
SeaFood
1.Lobster
2.Shrimps
3.KingPrawns
4.Prawns
5.Octopus
6.Cuttlefish
7.Fish(Salmon,Trout)
8.Oyster
9.Caviar
10.Turtle
11.Crab
12.Swordfish
13.Snapper
14.Crayfish
Pastry
1.Bread(White,Brown)
2.Wholemeal
3.FrenchRoll
4.Butter(LowCalorie,LessSalt)
5.Toast
6.Jam
7.Crepe
8.Croissant
9.Doughnut
10.Muffin
11.FrenchToast
12.Pizza
13.Buns
14.Sandwich
15.Cookies
16.SpongeCake
17.CheeseCake
18.ChocolateCake
19.Mousse
CookingMethod
1.Boiled
2.Steam
3.Stew
4.Welldone
5.Medium
6.Rare
7.Roast
8.Baked
Condiments,Dressing,
Spice&Herbs
1.SaladDressing
2.ThousandIsland
3.Mayonnaise
4.Vinaigrette
5.Tabasco
6.SoyaSauce
7.Chilly
8.Tomato(Catsup/Ketchup)
9.Mustard
10.Garlic
11.Ginger
12.Mint
13.Hollandaise
14.MintJelly
15.MintSauce
16.Horseradish
Condiments
1.Ja
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