商务英语视听说116单元.docx

商务英语视听说116单元.docx

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商务英语视听说116单元

商务英语视听说

Unit1

PartIListeningandSpeaking

Task1

Q1.

IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededto finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.

Q2.

Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.

      SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.

Q3.

Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.

Careerdevelopmentisveryimportantfor mewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.

Task2

Isthatyourwife,Mr.Carter?

Sheissobeautiful.

Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.

Couldyoutellmehowmuchthenewjobpays?

Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.

Whataboutthepaidholidays,insurance,andthingslikethat?

Howmuchtimewillittakeformetobepromotedhere?

Butinwhichcitiesdoyouhaveyourbranches?

Andwhereisyourcompanybased?

Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.

PartIILanguageFocus

Name:

CaiNing 

Personality:

serious-minded;calm;humorous;easy-going

Strengths:

theabilitytoworkwithalltypesofpeople

Weakness:

perfectionist;impatient

Workexperience:

sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbank

Qualification:

graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeepingandaccountingproficiencyinEnglish.

Reasonsforleavinglastjob:

wanttofindajobthatischallenging.

Questionsaboutthejob:

WouldIbeabletoworkabroadinoneofyouroverseasbranches?

PartIIIViewingandSpeaking

Video1

Reasonsforjoiningthecompany 

ItisoneoftheleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.Workinginthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.

Relevantworkexperience

HewasinvolvedinafactoryrestorationinNanjing.

Questions

ArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?

Resultoftheinterview

ChenBowillbenotifiedofthefinaldecisionbyFriday.

Video2

1.  F  T  F  F  T

2.  1）SalesManager

          2）Five

          3）BrandManager

          4）biscuits

          5）BusinessAdministration

          6）oralEnglish

IVCaseAnalysis

Hint:

Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.

Thingswentwrong:

1.Usefillerwords（“youknow”）toomanytimes.

2.Bad-mouthformeremployer.

3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”

4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation?

”

5.Self-conceit—“Ihavenoweakness”.

6.Toomuchemphasisontravel.

ScriptsUnit2

PartIListeningandSpeaking

Task1

1）Ihaven’tseenyouforyears.

2）Whatdoyoudonow?

3）I’mintheResearchandDevelopmentDepartment.

4）Iknewyou’ddosomethingverychallengingandcreative.

5）Isometimesstayintheofficeafterworktodealwithunfinishedtasks.

6）Iamstilltheaccountantofthatcosmeticscompany.

Task2

1）personnelmanagement

2）developingmarkets

3）planning

4）execution

5）salestargets

6）teamperformance

7）customerbase

8）customersatisfaction

9）selecting,developingandmanaging

10）cost-effective

11）ontime

12）ofgoodquality

13）humanandmaterialresources

14）trainingneeds

15）continuousimprovement

PartIIViewingandSpeaking

Video1

1.CarolineClinton:

financialaccounts

LucyWhite:

dataprocessing

AdaBalck:

managementaccounts

2.     Administration;Marketing;Engineering;ProjectPreparation;Accounting

Video2

1.     self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager

2.      

NamesLikesDislikes

Jerome makingalotmoremoney;havinglotsofindependenceindoingthingsfeelingtiredsometimes

Robinhavingbeentoalotofplacestoomuchtraveling;havingverylittletimeto

spendwithhisfamily

Colingoodsalaryandbenefitsnoisyworkenvironment;seldomhavingthe

opportunitytogoout

Franknewchallenges;alotofexperience 

Janet meetingalotofnew&interestingpeopleoftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby

Unit3

PartIWarm-up

1）ensuresmoothbusinesscommunication

2）thepurposeofyourcall

3）allthedocumentsyou’llneed

4）scheduleaspecifictime

5）alldistractions.

6）confirmthatyouhaveunderstoodeachpoint.

7）interruptions.

8）strongaccent.

9）yousoundpoliteandagreeable.

10）theoptionalchoicemethod,

11）lengthycalls.

12）smilewhileyouaretalking.

PartIIListeningandSpeaking

Task1

FFTTFTFF

Task2Leavingamessage

MessageNote

To:

LouisePaulson

From:

PaulJackson

Phone:

979-326-8965

Message:

RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.

Takenby:

Roy

PartIIIViewing&Speaking

Video1

1.     FFTTF

2.     Message1）Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?

Message2）PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.

Message3）PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.

Video2

1.

1）A2）C3）C4）C5）B6）C 

2.

1）“Holdon,please.I’llconnectyou.”

2）“I’mafraidyou’vedialedthewrongextension.”

3）“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?

”

4）“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”

5）“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp?

”

6）“Oh,I’mterriblysorryforthetrouble.”

Unit4

Task1

1

Formal

*Goodafternoon,I’dliketocallthemeetingtoorder.

*Firstofall,let’sdiscuss…

2

Informal 

*OK,everyoneishere…

*So,whydon’twestartwith…

3

Informal

*Right,youknowwhywearehere.

*Maybeweshoulddoitlikethis…

4

Formal

*WelcometoBCG,andtowhatIamsurewillbethebeginningofamajornewalliance.

*Todayourpurposeisto…

5

Informal

*Right,let’sgetdowntobusiness…

*Isuggestwedealwiththat…

6

Formal

*Well,gentleman,it’sapleasuretobeheretoday…

*I’dliketostartwith…

Task2

1）Arriveatthemeetingaheadofschedule.

2）Considerusingataperecorder.

3）Useaconsistentformat.

4）Followtheagenda.

5）Beconcise.

6）Listspecificoutcomes.

7）Afterthemeeting,writeameetingreportfromyournotes.

PartIIViewing&Speaking

Video1

FFFTF

Video2

1）Tofigureoutthereasonforthesalesdropandtheactionstobetaken.

2）Thesalespeoplearenotverymotivated.

3）No,becausethesalesquotasareprettyhigh.

4）Heproposestolowerthequotas.

Unit5

PartIListeningandSpeaking

Task1

CBBCA

Task2

1）dailyroutineintheoffice

2）whetherthevisitorhasanappointmentornot

3）greetthevisitor

4）thevisitor’sname,titleandposition

5）apologizeandmakesomesuggestions

6）expressregretandexplainwhy

7）date,time,nameandthefirmthevisitorworksfor.

8）considerateandwarm

9）keepthevisitorfullyinformedofthesituation.

PartIIViewingandSpeaking

Video1

1）Georgeistravellingonbusiness.

2）Hewillstayforaboutaweek.

3）Hehasbeeninvitedtoattendthetradefairbyhisbusinessassociates.

4）Hislaptopcomputerisinthebag.It’sduty-free.

5）No,goodforpersonaluseratherthancommercialusearenotsubjecttoduty,andtheyarewithinthelimit.

Video2

1.F  2.T  3.F 4.F  5.F

6.F   7.T  8.F 9.T  10.F

Unit6

PartIListeningandSpeaking

Task1

1.wearehiringfor

2.businesssoftwareandconsultingservices

3.4,000

4.largecorporations

5.90milliondollars

6.prettyfast

7.29

8.alargeprojectforabank

Task2

CompanyProfile

1）MonicaLi

2）ManagerofthePRDepartmentofOracleChina

3）enterprisesoftwarecompanyintheworldthefirst

4）globalsoftwaregiantinChina

5）1977

6）California

7）42,000

8）11billiondollars

9）1989;setupBeijingOracleSoftwareSystemsCo.Ltdin

10）