外贸B2C客服邮件范本英文.docx
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外贸B2C客服邮件范本英文.docx
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外贸B2C客服邮件范本英文
售前邮件模板
自取pickup
Thanksforyouremail.
Wearesosorryforthatourcompanypolicydon'taccepttopickupbycustomer,pleasedon’tworry,wewilltestandpakeageyourorderwellandwellbeforewesendit.
Thankyouforyourunderstanding.
Ifyouhaveanyotherquestions,feelfreetocontactus.
BestRegards
运费高highershippingcost
Thanksforyouremail.
Wemarkedtheshippingcosthigherbecausetheebayfeechargedbytheitempricebutnottheshippingwemarkedtheshippingcosthigher.Butourtotalprice(price+shippingcost)isthelowestpriceoneBay.Myfriendyoujustneedseethetotalprice(price+shippingcost).
Ifyouhaveanyotherquestions,feelfreetocontactus.
BestRegards
保修HowtoWarranty?
Thanksforyouremail.
Thisitemisthetop-quality.Soduring2yearswarrantytime,mostlyitwillnothaveanyproblem.Ifithastheproblem,wewillsendyouthereplacementtoreplaceit.Mostlyitwillberesolved.Finally,iftheproblemstillcannotberesolved,thenpleasesenditembacktousandthenwewillexchangeanewoneorrefundyouoncewereceiveit.
Ifyouhaveanyotherquestions,feelfreetocontactus.
BestRegards
Wehaveaprofessionaltechnicalsupportgroupforalltheitemselling.Ifyouneedanyassistanceonyouritemproblem,pleasedonothesitatetocontactus,ourtechnicalsupportwillbetheretoassistyou.Andifyouhavemorequestionsaboutthemotororthereisanythingwecandoforyou,pleasefeelfreetocontactus.Wearealwayshappytohearfromyou.Kindregards!
退货政策Returnpolicy
ThankThanksforyouremail.
Wecanaccepttheitemreturnduring60days.
Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcost
Ifitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
电压/插头voltage/plug
Thanksforyouremail.
Theitemsuitsforyourcountrypowervoltageandyourcountryplug.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
为什么拒绝offer
Thanksforyouremail.
wecan’tacceptyourofferbecauseOurtotalprice(price+shippingcost)alreadyisthelowestpriceonisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
询价/报价
✓第一次询价
Thsforyouremailandyourinterestinouritem.
Wewillshiptheitemtoyouwithtrackingnumberwithin8honceyourpaymentcleared.Thetotalprice(shippingcost+price)for1pieceisXXXUSD/GBP.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
✓还价
Thsforyouremailandyourinterestinouritem.
Ourtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
✓买多个是否有折扣
Thsforyouremailandyourinterestinouritem.
Ourtotalprice(price+shippingcost)alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.NowwecangiveyouonlyXXUSD/GBPfurtherdiscount.Sothetotalprice(Price+Shippingcost)forXXpiecesisXXXUSDUSD/GBP.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
付款方式Paymentmethod
Thsforyouremail.
Weacceptthepaypal,creditcard,westernunion,andbankwiretransferpayment.
Fisrt,Paypalinformation:
Ourpaypalaccountis.alsowecansendyouthepaypalinvoiceandthenyoupayforit.
Second,Creditcard:
Youcanpayforthepaypalinvoicedirectlyusingyourcreditcard.
Third,Creditcardinformation:
Firstname:
Qili
Lastname:
Jiang
Country:
China
City:
Shanghai
Thelast,Bankwiretransferinformation:
BankName:
BankofChina
BankBranch:
BANKOFCHINA,SHANGHAI,MEILONGSUB-BRANCH
SWIFTCode:
BKCHCNBJ300
BankAccountNumber:
606561
BankAccountHolderName:
JiaoRumei
BankAccountHolderAddress:
Lane1305,LongWuRoad,XuHuiDistrict,ShangHai,China
BankAccountHolderPhoneNumber:
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
Paypal付款不成功
Sorryandsorryforanyproblem.
Nowyoucanresolvetheproblemfromthefollowingtwomethod.Youcanchooseonemethod.
发货
✓发货方式和仓库/shippingmethodandwearhouse
Thsforyouremailandyourinterestinouritem.
WewillshiptheitemtoyouviaFedex/EMSwithtrackingnumber.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
✓客户要求发其他物流
Thankyouforyouremail.
UsuallyweshiptheitemperFEDEXorUPSfromourUS/UKwarehouse.ButifyouneedandwewillchangetoshipbyDHLforyouneedtopayforxxUSDextrashippingcostcausedbyDHL(becauseperDHLtheshippingcostwillbehigher)
Soifyouareagreeaboutthat,thetotalpricewillbe315USD/GBP(theitemprice+theshippingcostperDHL)
NowyoucanbuytheitemoneBay,wewillsendyoutheebayinvoice.andthenyoucanpayforit,youcanleaveusaeBaynoteafteryoupayforit.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
✓部分国家不发货
Thankyouforyouremail.
Weareverysorrytotellyouthat,wecouldn'tsendthisitemtoyourcontourbecauseofcustomproblem
Sorryaboutthat.Andwehopeyoucanunderstandus.
hopewecandobusinessinthefuture!
BestRegards
是否有说明书
Thankyouforyouremail.
Yes,wewillprovideprofessionalinstructioninEnglish.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
是否有关税tax
✓无关税国家
Thankyouforyouremail.
Wealreadysentthousandsofquantitypackagestoyourcountry.Donothaveanypackagebechargedtax.Soweguaranteeitisnotaxtoyourcountry.Orwewillpayforitforyou.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
✓可能产生关税的国家
Thankyouforyouremail.
Wewillmarktheitematthelowervalueforyousothatyoudonotneedtopayforthetaxoronlyneedtopayforalittletax.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
询问品名后标注的字母意义
Thankyouforyouremail.
Thankyouforyouremailandthelettera,b,caftertheitemtitle.
Thelistings’itemsareexactlythesameitem.Weusethelettera,b,c…attheendofthelistingtitletomarkitasthedifferentdaylisting.Theitemsareexactlythesameitem.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
未付款
✓要取消交易
Thankyouforyouremail.
Sorryandsorryforanyproblem,becauseebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4don’tworry,thereisnoanyproblemwithyoureBayaccount.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
✓未付款case(未关闭)
Thankyouforyouremail.
Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4don’tworry,thereisnoanyproblemwithyoureBayaccount
AndJustnowwecheckyourorderandfounditwillclosedwithinXdays
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
✓未付款case(已关闭)
Thankyouforyouremail.
Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemautomaticallywillopenanunpaiditemcaseforalltheordersthathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4don’tworry,thereisnoanyproblemwithyoureBayaccount
AndJustnowwecheckyourorderandfoundtheunpaiditemcasehasbeenclosed.
Ifyouhaveanyotherquestions,feelfreetocontactus.
Kindregards
amazon其他卖家
Thankyouforyouremail.
Youremailhasbeenrecievedandwillberepliedsoonwhenitisavailable.
Kindregards
客户问是否包含增值税VAT
Thankyouforyouremail.
sorryandsorryforthisproblemthatourtotalpricedonotincludetheVAT.
Ifyouhaveanyquestionpleasefeelfreetocontactwithus.
Kindregards
春节回复客户
DearSirorMadam:
Thanksforyouremail.
Becausetheinternationaltimeisdifferent.Wearemidnightwhenyouaredaytime.
ItistheChineseSpringFestivalHolidayfromJau30thtoFeb4thinChinese.AllthesellersdonotworkinourcountryduringChineseSpringFestivalHoliday.
1.Ifyousendustheemail,wewillreplyyouremailwithin2days.
2.Ifyouwanttobuytheitem,wewillsendoutalltheitemson29January.Ifyouareveryurgent,pleaseemailus,wewillsendtheitemaccordingtoyourrequest.
3.Ifyoualreadyreceivedyouritemandyouritemhasanyproblem,pleaseemailustheproblemindetail,wewillreplyyouremailwithin2days.
4.Ifyouhavetheurgentlything,pleasecallus0086(PacificTime:
0:
00–7:
00and19:
00–24:
00)
Thanksforyourwaiting!
Haveagoodday!
售后邮件模板
通知客户不要开投诉/差评
✓Ebay
PleaseDONOTOPENEBAYCASEOR?
LEAVE?
NEGATIVEFEEDBACKbeforeweresolveproblemforyou.or?
If?
you?
have?
any?
question?
with?
?
item,?
please?
contact?
with?
us?
by?
email?
or?
by?
phone,?
wearethebesttrustseller,wecanresolveanyproblem
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