询盘回复.docx
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询盘回复.docx
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询盘回复
催促下单,库存不多
DearX,
Thankyouforyourinquiry.
Yes,weh**ethisiteminstock.Howmanydoyouwant?
Rightnow,weonlyh**eXlotsoftheXcolorleft.Sincetheyareverypopular,theproducthasahighriskofsellingoutsoon.Pleaseplaceyourorderassoonaspossible.Thankyou!
Bestregards,
(name)
回应买家砍价
Dearx,
Thankyouforyourinterestsinmyitem.
Iamsorrybutwecan’tofferyouthatlowpriceyouaskedfor.
Wefeelthatthepricelistedisreasonableandhasbeencarefullycalculatedandle**esmelimitedprofitalready.
However,we’dliketoofferyousomediscountsonbulkpurchases.Ifyour
orderismorethanXpieces,wewillgiveyouadiscountofxx%off.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Sincerely,
(name)
断货
DearX,
Wearesorrytoinformyouthatthis
itemisoutofstockatthemoment.Wewillcontactthefactorytoseewhentheywillbe**ailableagain.Also,wewouldliketorecommendtoyousomeotheritemswhichareofthesamestyle.Wehopeyoulikethemaswell.
Youcanclickonthefollowinglinktocheckthemout.
http:
//www.dhgate…
Pleaseletmeknowforanyfurtherquestions.Thanks.
BestRegards,
(Yourname)
因为周末导致回复不够及时,先表示歉意,因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
DearX,
Iamsorryforthedelayedresponse
duetotheweekend.Yes,weh**ethisiteminstock.Andtoshowourapology
forourdelayedresponse,wewillofferyou10%off.PleaseplaceyourorderbeforeFridaytoenjoythisdiscount.
Thankyou!
Pleaseletmeknow
ifyouh**eanyfurtherquestions.Thanks.
BestRegards,
(Yourname)
关于支付
选择escrow,提醒折扣快结束了
Hello
X,
Thankyouforthemessage.Pleasenotethatthereareonly3dayslefttoget10%offbymakingpaymentswithEscrow(creditcard,Visa,MasterCard,moneybookersorWesternUnion).Pleasemakethepaymentassoonaspossible.Iwillalsosendyouanadditionalgifttoshowourappreciation.
Pleaseletmeknowforanyfurtherquestions.Thanks.
Bestregards,
(Yourname)
合并支付及修改价格的操作
DearX,
Ifyouwouldliketoplaceoneorderformanyitems,
pleasefirst
click"addtocart",then“buynow”,andcheckyouraddressandorderdetailscarefully
beforeclicking“submit”.Afterthat,pleaseinformme,andIwillcutdownthepricetoUS$XX.Youcanrefreshthepagetocontinueyourpayment.Thankyou.
Ifyouh**eanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
提醒买家尽快付款模板
DearX,
Weappreciated
yourpurchasefromus.However,wenoticedyouthath**en’tmadethepayment
yet.Thisisafriendlyremindertoyoutocompletethepaymenttransactionassoonaspossible.Instantpaymentsareveryimportant;theearlieryoupay,thesooneryouwillgettheitem.
Ifyouh**eanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.Wecanhelpyoutoresolvethepaymentproblemsorcanceltheorder.
Thanksagain!
Lookingforwardtohearingfromyousoon.
BestRegards,
(Yourname)
DearX,
Weappreciateyourorderfromus.Youh**echosenoneofthebestsellingproductsinourstore.It’sverypopularforitsgoodqualityandcompetitiveprice.Rightnow,weonlyh**eXlotsoftheXcolorsleft.Wewouldliketoinformyouthatthisproducthasahighriskofsellingoutsoon.
Wenoticedthatyouhadn’tfinishedthepaymentprocessfortheorder.We’dliketoofferyoua10%discountonyourorder,ifyoupurchasenow,toensurethattheproductdoesn’tsellout.Wewillshipyourorderwithin24
hoursonceyourpaymentisconfirmed.Ifyouneedanyhelporh**eanyquestions,pleaseletusknow.
BestRegards,
(yourname)
PS:
WeareoneofthebiggestsuppliersonDhgate.Withmorethan3years’experienceinworldtrade,
weareabletoprovidethebestprices,thehighestqualityandthesuperiorservice.Weinspectourproductsbeforeshippingthemoutandprovidea1yearwarrantyforallproducts.Wepromisetogiveyouafullrefundiftheproductsarenotasdescribed.
Ifyouh**eanyquestions,pleasecontactus;wearehappytohelpyou.
订单超重导致无法使用小包免邮的回复:
DearX,
Unfortunately,freeshippingforthisitemisun**ailable;Iamsorryfortheconfusion.FreeShippingisonlyforpackagesweighinglessthan2kg,whichcanbeshippedviaChinaPostAirMail.However,theitemyouwouldliketopurchase
weighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillincludeshippingfees,butwhicharealsomuchfaster).Youcanplacetheordersseparately,makingsureeachorderweighslessthan2kg,totakeadvantageoffreeshipping.
Ifyouh**eanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
海关税
DearX,
ThankyouforyourinquiryandIamhappytocontactyou.
Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience,importtaxesfallsintotwosituations.
First,inmostcountries,itdidnotinvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.
Second,insomeindividualcases,buyersmightneedtopaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)
因为物流风险,卖家无法向买家国家发货时给出的回复
DearX,
Thankyouforyourinquiry.
Iamsorrytoinformyouthatourstoreisnotabletoprovideshippingservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanaccommodatefutureorders.
Iappreciateforyourunderstanding!
Sincerely,
(Yourname)
已发货并告知买家
DearX,
Thankyouforshoppingwithus.
Weh**eshippedoutyourorder(orderID:
xxx)onFeb.10thbyEMS.Thetrackingnumberisxxx.Itwilltake5-10workdaystoreachyourdestination,butpleasecheckthetrackinginformationforupdatedinformation.Thankyouforyourpatience!
Ifyouh**eanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
物流遇到问题
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Wewouldliketoconfirmthatwesentthepackageon16Jan,2012.However,wewereinformedpackagedidnotarriveduetoshippingproblemswiththedeliverycompany.Weh**ere-sentyourorderbyEMS;thenewtrackingnumberis:
XXX.Itusuallytakes7daystoarrivetoyourdestination.Weareverysorryfortheinconvenience.Thankyouforyourpatience.
Ifyouh**eanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
如果买家希望提供样品,而贵公司不支持样品时,可以这样回复
DearX,
Thankyouforyourinquiry;Iamhappytocontactyou.
Regardingyour
request,Iamverysorrytoinformyouthatwearenotabletoofferfreesamples.Tocheckoutourproductswerecommendorderingjustoneunitoftheproduct(thepricemaybealittlebithigherthanorderingbylot).Otherwise,youcanorderthefullquantity.Wecanassurethequalitybecauseeverypieceofourproductiscarefullyexaminedbyourworkingstaff.Webelievetrustworthinessisthekeytoasuccessfulbusiness.
Ifyouh**eanyfurtherquestions,pleasefeelfreetocontactme.
BestRegards,
(Yourname)
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