9e选择题.docx
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9e选择题.docx
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9e选择题
EssentialofMIS(9thedition)
Chapter1
1)Asdiscussedinthechapteropeningcase,theYankees'useofinformationsystemsintheirnewstadiumcanbeseenasanefforttoachievewhichoftheprimarybusinessobjectives?
A)Operationalexcellence
B)Survival
C)Customerandsupplierintimacy
D)Improveddecisionmaking
2)JournalistThomasFriedman'sdescriptionoftheworldas"flat"referredto:
A)theflatteningofeconomicandculturaladvantagesofdevelopedcountries.
B)theuseoftheInternetandtechnologyforinstantaneouscommunication.
C)thereductionintraveltimesandtheubiquityofglobalexchangeandtravel.
D)thegrowthofglobalization.
3)Thesiximportantbusinessobjectivesofinformationtechnologyare:
newproducts,services,andbusinessmodels;customerandsupplierintimacy;improveddecision-making;competitiveadvantage;operationalexcellence,and:
A)flexibility.
B)survival.
C)improvedbusinesspractices.
D)improvedefficiency.
4)Theuseofinformationsystemsbecauseofnecessitydescribesthebusinessobjectiveof:
A)survival.
B)improvedbusinesspractices.
C)competitiveadvantage.
D)improvedflexibility.
5)Whichofthefollowingchoicesmayleadtocompetitiveadvantage
(1)newproducts,services,andbusinessmodels;
(2)charginglessforsuperiorproducts;(3)respondingtocustomersinreal-time?
A)1onlyB)1and2
C)2and3D)1,2,and3
6)Verizon'simplementationofaWeb-baseddigitaldashboardtoprovidemanagerswithreal-timeinformationsuchascustomercomplaintsisanexampleof:
A)improvedflexibility.
B)improveddecision-making.
C)improvedefficiency.
D)customerandsupplierintimacy.
7)ThemoveofretailbankingtouseATMsafterCitibankunveileditsfirstATMsillustratestheinformationsystembusinessobjectiveof:
A)improvedefficiency.
B)customerandsupplierintimacy.
C)survival.
D)competitiveadvantage.
8)Aninformationsystemcanbedefinedtechnicallyasasetofinterrelatedcomponentsthatcollect(orretrieve),process,store,anddistributeinformationtosupport:
A)decisionmakingandcontrolinanorganization.
B)communicationsanddataflow.
C)managersanalyzingtheorganization'srawdata.
D)thecreationofnewproductsandservices.
9)Thethreeactivitiesinaninformationsystemthatproducetheinformationorganizationsusetocontroloperationsare:
A)informationretrieval,research,andanalysis.
B)input,output,andfeedback.
C)input,processing,andoutput.
D)dataanalysis,processing,andfeedback.
10)Orderdataforbaseballticketsandbarcodedataareexamplesof:
A)rawinput.B)rawoutput.
C)customerandproductdata.D)salesinformation.
11)Theaveragenumberofticketssolddailyonlineisanexampleof:
A)input.B)rawdata.
C)meaningfulinformation.D)output.
12)Output:
A)isfeedbackthathasbeenprocessedtocreatemeaningfulinformation.
B)isinformationthatisreturnedtoappropriatemembersoftheorganizationtohelpthemevaluatetheinputstage.
C)transfersrawdatatothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused.
D)transfersprocessedinformationtothepeoplewhowilluseitortotheactivitiesforwhichitwillbeused.
13)Convertingrawdataintoamoremeaningfulformiscalled:
A)capturing.B)processing.
C)organizing.D)feedback.
14)Anexampleofrawdatafromanationalchainofautomobilestoreswouldbe:
A)averageof13ToyotassolddailyinKentuckyin2007.
B)300ToyotaRAV4ssoldduringfourthquarter2007inKentucky.
C)1ToyotaRAV4soldJanuary7,2008inLouisville,Kentucky-$28000.
D)annualsalesofToyotaRAV4sincreased2.4percent.
15)Electroniccomputersandrelatedsoftwareprogramsarethetechnicalfoundation,thetoolsandmaterials,of:
A)allbusinessprocedures.
B)informationaccumulation.
C)moderninformationsystems.
D)allindustrializedcountries.
16)Thefieldthatdealswithbehavioralissuesaswellastechnicalissuessurroundingthedevelopment,use,andimpactofinformationsystemsusedbymanagersandemployeesinthefirmiscalled:
A)informationsystemsliteracy.
B)informationsystemsarchitecture.
C)managementinformationsystems.
D)informationtechnologyinfrastructure.
17)Ahierarchy:
A)resultsinaclear-cutdivisionoflabor.
B)iscomposedprimarilyofexpertstrainedfordifferentfunctions.
C)isapyramidstructureofrisingauthorityandresponsibility.
D)isusedprimarilyinlargeorganizationstodefinejobroles.
18)Inahierarchicalorganization,theupperlevelsconsistof:
A)managerialandprofessionalworkers.
B)managerial,professional,andtechnicalworkers.
C)professionalandoperationalworkers.
D)managerial,professional,andoperationalworkers.
19)Thefundamentalsetofassumptions,values,andwaysofdoingthingsthathasbeenacceptedbymostofacompany'smembersiscalledits:
A)culture.B)environment.
C)atmosphere.D)values.
20)Businessprocesses:
A)includeinformalworkpractices.
B)areusedprimarilyforsalesandaccountingfunctions.
C)aregovernedbyinformationtechnology.
D)arelogicallyrelatedtasksusedprimarilybyoperationalpersonnel.
21)Datamanagementtechnologyconsistsof:
A)thephysicalhardwareandmediausedbyanorganizationforstoringdata.
B)thedetailed,preprogrammedinstructionsthatcontrolandcoordinatethecomputerhardwarecomponentsinaninformationsystem.
C)thesoftwaregoverningtheorganizationofdataonphysicalstoragemedia.
D)thehardwareandsoftwareusedtotransferdata.
22)Thehardwareandsoftwareusedtotransferdatainanorganizationiscalled:
A)datamanagementtechnology.
B)networkinganddatamanagementtechnology.
C)dataandtelecommunicationstechnology.
D)networkingandtelecommunicationstechnology.
23)Anintranetuses:
A)mainframetechnology.
B)infraredtelecommunicationssystems.
C)thetelecommunicationscapacitiesoffiberopticnetworks.
D)Internettechnologywithintheboundariesofthefirm.
24)Thefirststepinthefour-stepmodelofbusinessproblemsolvingis:
A)agreeingthataproblemexists.
B)identifyingtheproblem.
C)outliningtheproblem'scauses.
D)assigningtheproblemtoaproblemsolver.
25)Inadequatedatabasecapacityisanexampleofthe________dimensionofbusinessproblems.
A)technologyB)organizational
C)peopleD)management
26)Legalandregulatorycomplianceisanexampleofthe________dimensionofbusinessproblems.
A)managementB)organizational
C)peopleD)technology
27)Aginghardwareandoutdatedsoftwareareexamplesofthe________dimensionofbusinessproblems.
A)technologyB)management
C)informationsystemsD)organizational
28)Poorbusinessprocessesandunsupportivecultureareexamplesofthe________dimensionofbusinessproblems.
A)managementB)organizational
C)peopleD)infrastructure
29)TheownersofSpeed-EZ,anewbikemessengerservice,areconcernedabouthowtheywillmanagetheirmessengersoncetheyhavelefttheoffice.Thisisabusinessproblemthatfallsintothe:
A)managementdimension.
B)peopledimension.
C)organizationaldimension.
D)technologydimension.
30)FlapjackFlats,anewpancakechain,ishavingdifficultyfindingpancakechefs.Thisisabusinessproblemthatfallsintothe:
A)managementdimension.
B)peopledimension.
C)organizationaldimension.
D)technicaldimension.
31)Inchoosingthebestsolutionforabusinessproblem,oneofthemostimportantconsiderationsis:
A)changemanagement.
B)existingresourcesandskills.
C)employeetraining.
D)outcomemeasurement.
32)Thefinalstepinthefour-stepmodelofbusinessproblemsolvingis:
A)outcome.B)implementation.
C)changemanagement.D)feedback.
33)Whichofthefollowingwouldnotbeconsideredpartoftheimplementationphaseofproblemsolving?
A)changemanagement
B)purchasinghardwareforaninformationsystemssolution
C)traininganemployeeonnewsystemssoftware
D)evaluatingaselectionofsoftwarepackagesforimplementinganewbusinessprocess
34)ThefailureofNASA'sinitialsolutiontopreventingthespaceshuttlesheddingfoamillustrates:
A)theimportanceoftrainingemployeesonnewbusinessprocesses.
B)theneedtoprepareformeasuringoutcomesofabusinesssolution.
C)thecontinuousnatureofproblemsolving.
D)theneedtoquicklyadapttonewtechnologicalinnovations.
35)Oneofthemostfrequenterrorsinproblemsolvingis:
A)rushingtojudgment.
B)notbeingawareofpersonallimitations.
C)beingtoodoubtful.
D)followingarotepatternofdecisionmaking.
36)Amajorcriterionindecidingthemostimportantperspectivesofabusinessproblemis:
A)implementation.
B)changemanagement.
C)usefulness.
D)organizationalneeds.
37)Whichofthefollowingisanexampleofabusinessusinginformationsystemstocreatenewproductsandservices?
A)Apple'screationoftheiPod
B)JCPenney'sinformationsystemthatallowsitscontractmanufacturerstoseewhatgarmentshavebeensoldandneedtobereplaced
C)Toyota'slegendaryTPSthathascreatedsuperlativeefficienciesandenabledToyotatobecometheworld'slargestautomaker
D)Verizon'sWeb-baseddigitaldashboardprovidingreal-timecompanyinformationformanagers
38)Anexampleofabusinessusinginformationsystemstoattaincompetitiveadvantageis:
A)Apple'screationoftheiPod.
B)JCPenney'sinformationsystemthatallowsitscontractmanufacturerstoseewhatgarmentshavebeensoldandneedtobereplaced.
C)Toyota'slegendaryTPSthathascreatedsuperlativeefficienciesandenabledToyotatobecometheworld'slargestautomaker.
D)Verizon'sWeb-baseddigitaldashboardprovidingreal-timecompanyin
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