商务礼仪英文ppt.docx
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商务礼仪英文ppt.docx
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商务礼仪英文ppt
商务礼仪英文ppt
篇一:
中西方商务礼仪(英文)differentBusinessEtiquettebetweenchinaandthewesti.introductionBusinessetiquetteisakindofcivilizationaccumulationofhumanbeing.itbecomesfixedduringthebusinesscommunication,beinghandeddownfromgenerationtogeneration.itisalsoakindofstandardbehaviorobservedbythebusinessmenintheircommunication.differentcountrieshavedifferentculturetraditions,sotheirbusinessetiquetteisalsodifferentfromoneanother.Therearegreatculturaldifferencesbetweentheculturalcoresofconfucianinchinaandthecoresofchristianinthewest,whichleadstosomedifferencesinthebusinessetiquettebetweenchinaandwest.ii.TheinfluenceofculturaldifferencesonBusinessEtiquettedifferencesBetweenchinaandthewestGenerallyspeaking,thedifferencesonbusinessetiquettebetweenchinaandthewestareinfluencedbyseveralculturalfactors,suchasvalues,viewoftime,viewofspace,viewofdiet,verbalhabitsandnonverbal.Thepapermainlyfocusesontimeandspaceapproach.2.1FromtheapproachoftimeThoreauoncesaid,“ifamandoesnotkeeppacewithhiscompanions,perhapsitisbecausehehearsadifferentdrummer.”now,weusethephrase“thebeatofadifferentdrummer”toexplainanydifferentpaceoflife.Theattitudestowardtimevaryfromculturetoculture.anditisunderstandablethatpeopleofdifferentculturesholddifferentviewstowardtime.whenitcomestointernationalbusiness,theviewoftimecanbedividedintotwotypes,suchasmonochromictimeandpolychromictime.countriesthatfollowmonochromictimeperformonlyonemajoractivityatatime,whilecountriesobeyingpolychromictimeperformseveralactivitiessimultaneously.(JeanetteS.113)TheUnitedStatesisamonochromicculture.inmonochromicculture,timeisregardedassomethingtangible.Timeisseenaslinearandmanageable.Therefore,peopleconcentrateonthetaskathand,takingtimecommitmentsseriouslyandbeingaccustomedtoshort-termrelationships.Forexample,inthewest,timeisakindofpreciousandlimitedresource.Thebusinesspeopleattendthebusinessmeetingontime.ifsomeonewaslate,hewouldbeconsideredtobelackofhonesty.andtheU.S.businesspeoplealwaysexpecttosolvetheirbusinessproblemswithintwentytothirtyminutes.inmonochromiccultures,itisconsideredarudetodotwothingsatonce,suchasreadingajournalinameetingoransweringthetelephonewhilesomeoneisinyouroffice.Schedulesandkeepingappointmentsareconsistentwithvalueofpeopleinmonochromiccultures.chinesepeoplearetypicalexampleofpolychromiccultures.chinesepeoplearewelladaptedtodoingseveralthingsatonceanddonotmindinterruptions.intheiropinion,peoplearemoreimportantthanschedulestomembersofpolychromiccultures.Theirlifestyleislessorganizedthanthatofmonochromicpeople.intheireyestimeisjustlikeacirclethatdoesnothavetheend.Sochinesepeoplearehighlydistractedandsubjecttointerruptions.Theyconsidertimetobecasualandflexible.Forexample,tomostchinesetoday,timesimplyflowsfromonedaytothenext.ifajobisnotdonetoday,maybeitwillbedonethenextdayorthenext.andthebusinessmeetingwouldgenerallylastforseveralhours.comparedwiththewesterners,fewchineseequatetimewithmoney.whenforeignbusinessmenarriveinchina,mostchinesewillmakethemsettledowninhotelsandgivethemanopportunitytorestup.Becausechinesedonotexpectthemtoimmediatelyrushintobusiness.However,generallythisarrangementwillbepolitelybutfirmlyrejectedbyvisitors.whenchineseareinvolvedininternationalbusiness,theywillgetfamiliarwiththewesternconcept“timeismoney”.Buttheydonotautomaticallyrelateittothepaceofbusiness.Besides,chinesedonotpaymuchattentiontotheappointment.Sometimesevenifthereisanappointment,thechinesewouldnotsticktoitseriously.whenpeopleofdifferentculturesinteract,misunderstandingsoftenariseasaresultofdifferenttimeview.Forinstance,inthewesterncountries,thebusinesscontactwouldbepre-arrangedwithinthreetofourweeks.Businesspeoplepre-arrangethebusinesscontactatleasttwoweeksinamerica.Theappointmentisholytoamericans.inthebusinesscommunication,ifsomeoneaskstohaveabusinesscontactatthelastminute,hewillbeconsideredtomaketroubleorinsulttheothers.onthecontrary,thechinesepeoplepaymoreattentiontorelationship.intheirbusinessactivity,ifthereisanimportantpersonneedtobecontacted,theycouldcanceltheprimaryappointmenttomeethim.itisunacceptabletoamericanbusinesspeople.Thisexampleshowstheculturaldifferencesintimesensebetweenchinaandthewest.anditbecomesincreasinglyimportantasmodernbusinesscommunicationsputmoreandmorebusinessmenindailycontact.ifwearetoavoidmisunderstanding,weneedtoknowbetteraboutourownculturalbiasesandthoseofothers.(wenYaoqing,127)2.2FromtheapproachofspaceSpace,isthephysicaldistancebetweenpeoplewhentheyareinteracting.itisdeeplyinfluencedbyculture.whenpeoplearehavingaconversation,thedistancebetweenthemchangesdramaticallyfromoneculturetoanother.Generallyspeaking,therearefourzoneswhenU.S.peopleinteract:
theintimatezone,thepersonalzone,thesocialzone,andthepubliczone.Theintimatezone,lessthan0.46meters,isreservedforaclosefriend.anditappearsbrieflywhenthebusinesscolleaguesshakehands.Thepersonalzone,from0.46metersto1.2meters,isusedforgivinginstructionstosomeoneinanoffice.Thesocialzone,from1.2to3.6meters,isusedforimpersonalandformalbusinessmeeting.Thepublicdistance,over3.6meters,isthemostformalzone.(LillianH.83)americanstendtoneedmorespacesthanchinese.whenhavingaconversationwithchinese,americanswillbackawayforthechinesepartnerisstandingtooclose.StandingtooclosetosomeoneintheUnitedStatesmayleaveabadimpressionontheothers,asitimpliesthepersonisupset,overbearing,orheismakingsexualadvances.ThesenegativepositionsshouldbeavoidedintheUnitedStates.inchina,peopleprefertostandclosetoeachotherandtheythinkitisanormalandfriendlywaytocommunicatewitheachother.Besides,thearrangementofdesks,chairs,andconferencetablealsofeaturethedifferentstylesofcommunication.whentheUnitedStatespeopleareconversing,theyprefertheface-to-facearrangementofchairswhereasthechinesepreferside-by-sidearrangement.Theylikethisarrangementbecausetheycouldavoiddirecteyecontactthroughit.iV.conclusionwiththeglobalizationoftheworldeconomy,organizationsareculturallydiverseinhandlingallkindsofbusinessactivities,especiallymultinationalcooperation.moreandmorebusinesspeoplehavebecomeawareofthestrongimpactfromculture.andtheyshouldhaveagoodunderstandingoftheotherbusinessetiquetteculturebeforehand,whichisbeneficialforbothsidesofthebusinesspeople.onlyinthiswaywillitbepossibleforthemtoexpandtheirbusinessandmakeitmoreprosperous.篇二:
商务礼仪英文BusinessnegotiationsetiquetteabstractBusinessetiquetteisamanifestationofmutualrespectofconductinbusinessactivities.corebusinessetiquetteisanactofcriteria,usedtoconstrainallaspectsofourdailybusinessactivities.Thecentralroleofbusinessetiquetteistoreflectthemutualrespectbetweenpeople.asbusinessleadersidentitynegotiators,inbusinessnegotiationsshouldfollowtheetiquetteofnegotiationsthreeelementsthatfocusoninstrumentationdemeanor,attentiontolanguagearts,tocomplywithetiquettedisciplines.intheeventasuccessfulbusinessnegotiation,negotiationetiquetteisnotnecessarilycomplywiththesuccessofthenegotiationsdecisioncriteria.ifyouviolatenegotiationsetiquette,butitwillcausealotofunnecessarytrouble,evenbeathreattoreachanagreementKeywords:
BusinessetiquetteBusinessnegotiationsBusinessnegotiation,whichmeansreferstonegotiateinsociallife,thepartiestomeettheirneedsandsafeguardtheirowninterests,thetwosidesproperlycarriedouttosolveaproblem.Businessnegotiations,isthenegotiationofatransactionfortherealizationofactivebuyersandsellersofgoodsorservicesonavarietyoftradingconditionsTheroleofbusinessetiquetteinbusinessnegotiations1.Regulatebehaviorinbusinessdealings,peopleinteraction,interaction,mutualcooperation.ifyoudonotfollowcertainnorms,thetwosidesonthebasisoflackofcollaboration.amongthemanycommercialspecifications.Etiquettecanmakepeopleunderstandwhatshouldbeproudofwhatnottodo,whattodoandwhatnottodo,andhelpdeterminetheself-image,respectforothers,towinthefriendship.2.Etiquetteisaninformationtransferinformation,thisinformationmaybeexpressedbyrespected,friendly,sincereandsoemotional,sothatpeoplefeelwarm.inbusinessactivities.Properetiquettecangeteachother'sgoodwill,trust.Thushelpstodeveloptheircareer.3.Promotefeelingsinbusinessactivities,alongwithin-depthexchanges.Thetwosideswillprobablyhavesomeemotionalexperience.itisexpressedastheemotionalstateoftwokinds:
oneempathy,anotheremotionalrejection.Etiquetteiseasytomakemutualattraction,promotefeelings,leadingtotheestablishmentanddevelopmentofgoodrelationships.conversely,ifnotspeaketiquette,vulgar,thenitiseasytogeneratefeelingsofexclusion,resultingininterpersonaltensions.Toeachothercreatingabadimpression.4.Establishtheimageofamanetiquette,itwillestablishagoodpersonalimageinfrontofeveryone;membersofanorganizationetiquette,itwillestablishagoodimageforyourorganization,wonthepublic'sadmiration.inadditiontoamodernmarketcompetitionbeyondcompetitiveproducts.Evenmoreapparentintheimageofthecompetition.onehasagoodreputationandimageofthecompanyorbusiness,itiseasytogainthetrustandsupportofallsectorsofsociety,canbeinaninvinciblepositioninthefiercecompetition.So,businesspeoplealwayspayattentiontoetiquette,bothgoodqualitiesembodiedindividualsandorganizations,butalsotheneedtoestablishandconsolidateagoodimage.Businessnegotiationsetiquette
(1)Businessetiquettebeforepreparingnegotiations1.Payattentiontothechoiceofthenegotiations.Thetwosidesagreedtonegotiatethetimetogothroughthepartyalonecannotdecide,otherwiseitisrude.Toselectthemostfavorabletimeforone'sownnegotiations.avoidmindatalowebbwhen,aftercontinuoushardwork,themarketisnotconducivetotheirnextnegotiations.2.Payattentiontothechoiceoftheplaceofnegotiations.negotiatingthebestplacetofightintheirownfamiliarenvironment.ifwefailedtodo,oratleastshouldbeselectedinthetwosidesarenotfamiliarwithneutralvenues.Tocarryoutseveralroundsofnegotiations,venueshouldturnswaps,toensurefairness.3.Preparationofnegotiators.First,negotiatorschoice.Selectnegotiatorstomeetinthebusinessetiquetteoftheprincipleofreciprocity,thatis,one'sownnegotiatorstonegotiatewitheachothertorepresenttheidentityandpositionofapeer;secondly,apparelchoicenegotiators.men'sbesttowearasuitortunic,skirtorsuitladiesshouldwearformalclothing,etc.,toeachotherinordertomature,fullofsinceri
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