PPJ02PreEngagementEnvrAssessmentQuestMar.docx
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PPJ02PreEngagementEnvrAssessmentQuestMar.docx
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PPJ02PreEngagementEnvrAssessmentQuestMar
Pre-EngagementAssessmentQuestionnaire
MicrosoftServicesProductionPilotJumpstart
Preparedfor
March21,2010
Version1.0Final
Preparedby
Contributors
[DocumentContributors]
RevisionandSignoffSheet
ChangeRecord
Date
Author
Version
Changereference
Reviewers
Name
Versionapproved
Position
Date
©2010MicrosoftCorporation.Allrightsreserved. MICROSOFTCONFIDENTIAL. FORINTERNALUSEONLY. TheinformationcontainedinthisdocumentrepresentsthecurrentviewofMicrosoftCorporationontheissuesdiscussedasofthedateofpublicationandissubjecttochangeatanytimewithoutnoticetoyou.ThisdocumentanditscontentsareprovidedASISwithoutwarrantyofanykind,andshouldnotbeinterpretedasanofferorcommitmentonthepartofMicrosoft,andMicrosoftcannotguaranteetheaccuracyofanyinformationpresented.TheinformationinthisdocumentrepresentsthecurrentviewofMicrosoftonthecontent.MICROSOFTMAKESNOWARRANTIES,EXPRESS,IMPLIED,ORSTATUTORY,ASTOTHEINFORMATIONINTHISDOCUMENT.
Thedescriptionsofothercompanies’productsinthisdocument,ifany,areprovidedonlyasaconveniencetoyou.AnysuchreferencesshouldnotbeconsideredanendorsementorsupportbyMicrosoft.Microsoftcannotguaranteetheiraccuracy,andtheproductsmaychangeovertime.Also,thedescriptionsareintendedasbriefhighlightstoaidunderstanding,ratherthanasthoroughcoverage.Forauthoritativedescriptionsoftheseproducts,pleaseconsulttheirrespectivemanufacturers.
TableofContents
1Questionnaire2
1.1GeneralInformation2
1.2Applications4
1.3ImagingEngineering5
1.4Infrastructure5
1.4.1GeneralInfrastructure6
1.4.2SecurityInfrastructure6
1.4.3NetworkInfrastructure7
1.4.4ProvisioningInfrastructure8
1.5SubjectiveInformation8
1.6ProductionPilotEnvironment9
2ProofofConcept10
2.1CurrentWorkstation,Network,andLabEnvironment10
Note:
Alltemplateshavehiddentextthatguidesyouthroughcompletingthetemplate.Ifyoudonotalreadyviewhiddentext,youcanclicktheShow/Hidebutton(paragraphmarker)toshowallhiddenformattingelements.MS@Workalsoprovidesaseparatebuttontoviewjusthiddentext.OntheAdd-Instab,clickMicrosoft@Work:
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TemplateGuidance
Description:
Thiscustomerquestionnaireisatemplateintendedtogatherinformationaboutthecustomerenvironment.Thequestionnaireshouldbesenttothecustomerbeforeanydesignworkshopsareconducted.
ThistemplateisnotcomprehensiveandMUSTbeupdatedtoreflectcustomer-specificrequirementsBEFOREsendingittothecustomer.
Introduction
Itisvitaltothesuccessofanyengagementthatthecustomer,consultants,andenterpriseenvironmentbeprepared.ThecustomershouldbepreparedtoadviseMicrosoftConsultingServices(MCS)ontheinnerworkingsoftheorganizationandtoactuponrecommendationsandbestpractices.MCSmustbepreparedtosuccessfullycarryoutitsdisciplineinamannerthatismostbeneficialtothecustomer.Theenterpriseenvironmentmustbehealthyandinaproperstateofoperationalmaturitytobeabletoacceptpotentiallysignificantmodifications.
Purpose
Thepurposeofthisdocumentistwofold.First,theinformationthatthisquestionnaireprovideswillgivetheMCSteammembersinsightintothecustomerenvironment,thusbetterpreparingthemfortheengagement.Second,thedocumentwillserveasabenchmarktothecustomerbyidentifyingnumerousareasoftheenterprisethatwillbeintegraltothesuccessoftheengagement.
Althoughitisunderstoodthatnoteveryportionofthequestionnairewillbeansweredinfull(oreveninpart),itishighlyrecommendedthatthecustomerattempttocompletethedocumentinitsentiretysothatpotentiallycomplexcollaborationscanbeginasearlyaspossible.
Audience
Insomeorganizations,theresourceswillbeabletocompletetheirrespectivesectionsofthisquestionnairewithoutanyissues.However,manycustomersfinditnecessarytocoordinatetheeffortsofmultipleunits.Ineithercase,thecustomershouldinvolveanyresourcesthatitdeemsnecessarytoproperlycompletethisdocument.
MCSwillreviewthematerialinthisquestionnairepriortotheengagementorduringitsbeginningandundoubtedlywillfollowupwithadditionalquestions.
1Questionnaire
Itshouldbeunderstoodthatthisquestionnaireinnowayactsasareplacementforanofficialinfrastructureassessment.Ifyoufeelthatyourinfrastructureneedsathoroughoperationalandtechnicalassessment,notifytheEngagementManageroryourTechnicalAccountManagersothatsuchanassessmentcanbearranged.Ahealthyinfrastructureiscriticalforasuccessfuldesktopdeploymentengagement.
ThisquestionnaireasksquestionsthatarespecifictotheMicrosoft®ServicesProductionPilotJumpstartandquestionsabouttheentireenvironment.Thisinformationallowsustomakedecisionsforthepilotthatarerelevanttotheoverallenvironment.
1.1GeneralInformation
Inthefollowingtable(whichcontainsanexampleentry),providecontactinformationfortherepresentativesofthebusinessunitsthatwillbeinvolvedintheengagement.
Name
Team
Role
E-mailaddress
Phonenumber
ChrisNorred
DesktopImaging
Manager
someone@
123-456-7890
Informationtype
Details
Pleaseprovideacountofthecurrentoperatingsystemsintheoverallenterpriseandthepilotsite/environment.
Operatingsystem
Overall
Pilot
Windows®7
WindowsVista®
Windows®XP
Microsoft®Windows®2000
Windows®98
Windows®95
Other(Mac,Linux,UNIX)
IfoperatingsystemsotherthanWindowsXPorWindowsVistaareinuseintheenterprise,doanyrestrictions(relatedtoapplications,policies,security,andsoon)existthatwouldpreventthemfrombeingupgraded?
Ifso,describetheseoperatingsystemsandtheircurrentsituations.
Doyoucurrentlyhaveachangemanagementprocessinplacefortheenterprise?
Ifso,provideabriefoverviewoftherelatedrolesandresponsibilitiesastheypertaintodesktopandenterpriseadministration.
DescribetheexistingMicrosoftOfficesuitebreakdownintheoverallenterpriseandthepilotsite/environment.
Version
Overall
Pilot
2007Microsoft®Officesystem
Microsoft®Office2003
Microsoft®OfficeXP
Microsoft®Office2000
Microsoft®Office97
Microsoft®Office95
Pleaselistthelanguagesthatmustbesupportedfor:
■Windows
■Office
Version
Overall
Pilot
Windows
Office
Whatreportingtoolortoolsarecurrentlyinplaceforreportingthestatusandconditionoftheenterprise?
ExamplesincludeMicrosoft®SystemCenterConfigurationManagerfordynamicdeploymentandclientreportingandMicrosoft®OperationsManagerforservercomputermonitoring.
Areanymajorinfrastructurechangescurrentlyoccurringorplannedforthenearfuturethatmightaffecttheprogressorsuccessoftheengagement?
Ifso,describethem.
Areanymajorinfrastructureordesktopissuescurrentlybeingaddressedthatmightaffecttheprogressorsuccessoftheengagement?
Ifso,describethem.
Pleaselistanyoperationalstandardscompliancerequirements(forexample,OpenStandardsIntercommunicationcompliance,ISOCompliance,ITInfrastructureLibrary(ITIL)operationsmodel).
Pleaselistanyregulatorystandardsrequirements(forexample,HIPAA,Sarbanes-OxleyActof2002).
Pleaselistanycurrentorpastoperationsreviews(forexample,SixSigma,MicrosoftOperationsFrameworkReadinessReview,ITILReview).
Howmanycomputers/workstationsdoesyourorganizationhaveintheoverallenterpriseandthepilotsite/environment?
Device
Overall
Pilot
Desktops
Laptops
Thinclients
Managedmobiledevices
Whatistherefreshcycleforeachdevicetype?
Device
Refreshcycle
Desktops
Laptops
Thinclients
Managedmobiledevices
Doestheorganizationuseanyapplicationvirtualizationorstreamingtechnologies?
1.2Applications
Informationtype
Details
Approximatelyhowmanysoftwareapplicationsarecurrentlyownedbyyourenterprise?
Ofthatnumber,approximatelyhowmanyarecurrentlyinstalled?
Ofthatnumber,approximatelyhowmanyarecurrentlybeingused?
Howwasthisnumberidentified(ifsuchinformationisavailable)?
Currently,aresoftwareapplicationspackagedbyyouradministrativestaff,oraretheyinstalledinaninformalmanner?
Doesyourorganizationdevelopin-houseapplications?
Ifso,ofwhattypearethey?
Iftheyarepackaged,whatproduct(suchasInstallShield,WisePackageStudio,ortheMicrosoftSystemsManagementServerInstaller)isusedtodoso?
Doesacurrentsetofdocumentedpackagingstandardsexist?
Ifso,providethisdocumentfortheMCSengagementteam.
Briefly,howarethepackagestested?
Doyoucurrentlytestpackagesagainstoneanother?
Ifso,doyoutestthemonsystemsthatareimagedfromproductionoronbaselineimagesinalab?
Listtheapplicationsthatarecurrentlyinuseintheenterprisethatcausethemostpainandwhy.
■Package1.Thispackageisextremelylargeanddifficulttopackage.
■Package2.Thispackage…
Listtheapplicationsthatarecurrentlyinuseintheenterprisethatcausethegreatestconcernregardinglicensing.
■Package3.Thispackageisextremelyexpensive,andwearepotentiallyunderlicensed.
■Package4.Thispackage…
Doesateamofresourcesexistthatisdedicatedtopackagingfortheenterprise?
Ifso,howmanyr
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