国际商务交际作业答案教程文件.docx
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国际商务交际作业答案教程文件.docx
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国际商务交际作业答案教程文件
国际商务交际作业答
案
Assignmentone
Chapter1EffectiveandEthicalCommunicationatwork
1.Whatdoestheexpression‘communicationskills'include?
Communicationskillsmeanreading,listening,nonverbal,speaking,andwritingskills;communicationskillsarecriticaltoeffectivejobplacement,careeradvancement,andorganizationalsuccess.
2.Fewerlayersofmanagementmeangreatercommunicationchallengesforfrontlineworkers.Why?
Theflatteningmeansfewerlayersofmanagersseparatedecisionmakersfromfrontlineworkers.Intraditionalcompanies,informationflowsthroughmanylevelsofmanagers.Inflatorganizations,however,wherethelivesofcommunicationareshorter,decisionmakerscanreactmorequicklytomarketchanges.Restructuredcompaniesorganizeworkwithhorizontalteamsthatallowvariousareastointeractmoreefficiently.Today'sflatterorganizations,however,alsopose
greatercommunicationchallenges.Inthepast,authoritarianandhierarchicalmanagementstructuresdidnotrequirethateveryemployeebeaskilledcommunicator.Managerssimplyposedalongmessagestothenextlevel.Today,however,frontlineemployeesaswellasmanagersparticipateindecisionmaking.Nearlyeveryoneisawriterandacommunicator.Businesspeoplepreparetheirownmessage;secretariesnolongercleanuptheirbosses'writing.
3.Whyisoralcommunicationconsideredmoreeffectivethanwrittencommunication?
Oralcommunicationhasmanyadvantages.Foronething,itminimizesmisunderstandingsbecausecommunicatorscanimmediatelyaskquestionstoclarifyuncertainties.Foranother,itenablescommunicatorstoseeeachother'sfacialexpressionsandhearvoice
inflections,furtherimprovingtheprocess.Oralcommunicationisalsoanefficientwaytodevelopconsensuswhenmanypeoplemustbeconsulted.Finallymostofusenjoyface-to-faceinterpersonalcommunicationbecauseitiseasy,feelswarmandnatural,andpromotesfriendship.
4.Whenyouarefacedwithadifficultethicaldecision,whatquestionsshouldyouaskself?
Istheactionyouareconsideringlegal?
Howwouldyouseetheproblemifyouwereontheoppositeside?
Whatarealternatesolutions?
Canyoudiscusstheproblemwithsomeonewhoseadviceyoutrust?
Howwouldyoufeelifyourfamily,friends,employer,coworkerslearnedofyouraction?
Chapter2Professionalism:
Team,Meeting,Listening.Nonverbal,andEtiquetteSkills
1.Compareandcontrastpositiveandnegativeteambehavior
Positiveteambehaviors
Negativeteambehaviors
Settingrulesandabidingbythem
Blockingtheideasandsuggestionsofothers
Analyzingtasksanddefiningproblems
Insultingandcriticizingothers
Contributinginformationandideas
Wastingthegroup'stime
Showinginterestbylisteningactively
Makingtheinappropriatejokesandcomments
Encouragingmemberstoparticipate
Failingtostayontask
Synthesizingpointsofagreement
Withdrawing,failingtoparticipate
2.Ifyouareconsideringorganizingameeting,whatshouldyoudobeforethemeeting?
decidingwhetherameetingisnecessary
Selectingparticipants
Distributingadvanceinformation
Usingdigitalcalendarstoschedulemeetings
3.Howisvideoconferencingdifferentfromwebconferencing?
Webconferencingissimilartovideocconferencingbutmayworkwithorwithoutthetransmissionofpicturesoftheparticipants.AttendeesusetheircomputerstoaccessanonlinevirtualmeetingroomwheretheycanpresentPowerPointslidesorsharespreadsheetsorworddocuments,justastheymightdoinaface-to-facemeeting.Webconferencingisparticularlyusefulforteammeetings,training,andsalespresentations.Participantscandemonstrateproducts,makepresentations,andinteractwithparticipants.
4.Whatisgroupthink,andhowcanitbeavoided?
Groupthink:
faultydecision-makingprocessbyteammemberswhoareoverlyeagertoagreewithoneanother.
Effectiveteamsavoidgroupthinkbystrivingforteamdiversityinage,gender,background,experience,andtraining.
Chapter3interculturalCommunication
1.Whatisgeographicallocationvirtuallyirrelevantformanyactivitiesandservicestoday?
Tobesuccessfulinthisinterdependentglobalvillage,companiesareincreasinglyfindingitnecessarytoadapttoothercultures.
Manycompaniesareincreasinglylookingoverseasasdomesticmarketsmature.Anothersignificantfactoristhepassageoffavorabletradeagreement.Besides,thedevelopmentofnewtransportationandinformationtechnologiescontributethemselvestotheexplosivegrowthofglobalmarkets.
2.Howisa‘stereotype'differentfroma‘prototype'?
Astereotypeisanoversimplifiedbehavioralpatternapplieduncriticallytogroups.Thetermwasuseoriginallybyprinterstodescribeidenticaltypesetintwoframes.Stereotypesarefixedandrigid.Althoughtheymaybeexaggeratedandover-generalizedbeliefswhenappliedtogroupsofpeople,stereotypesarenotalwaysentirelyfalse.Oftentheycontainagrainoftruth.
Prototypes,then,aredynamicandchangewithfreshexperienee.Prototypesbasedonobjectiveobservations,usuallyhaveaconsiderableamountoftruthinthem.Thatiswhytheycanbehelpfulinstudyingcultures.
3.Briefly,contrasthigh-andlow-contextcultures.
Low-contextcultures
High-contextcultures
Tendtopreferdirectverbalinteraction;
Tendtounderstandmeaningatonelevelonly;
Aregenerallylessproficientinreadingnonverbalcues;
Valueindividualism;
Relymoreonlogic;Employlinearlogic;
Saynodirectly;
Communicateinhighlystructured,providedetails,stressliteralmeanings,giveauthoritytowritteninformation
Tendtopreferindirectverbalinteraction;
Tendtounderstandmeaningembodiedatmanysocio-culturallevels;
Aregenerallymoreproficienttoreadingnonverbalcues;
Valuegroupmembership;
Relymoreoncontextandfeeling;Employspatiallogic;
Talkaroundpoint,avoidsayingno,communicateinasimple,sometimesambiguousmessages,understandvisualmessagereadily
4.Whyisinterculturalcommunicationincreasinglyimportant,andwhatmustbusinesscommunicatorsdotosucceed?
Thereasonsliein:
Theglobalizationofmarketsmeanthatyoucanexpecttobedoingbusinesswithpeoplefromaroundtheworld;
Technologicaladvancementsintransportationandinformationaremakingtheworldsmallerandmoreintertwined;
Moreandmorepeoplearecomingfromothercultures,thuschangingthecompetitionofthemarketplace.Successfulinteractionrequiresawareness,tolerance,andaccommodation.
Businesscommunicatorsneedsto:
Learnforeignphrases
Usesimplelanguage
Speakslowlyandenunciateclearly
Observeeyemessages
Encourageaccuratefeedback
Checkfrequentlyforcomprehension
Acceptblame
Listenwithoutinterrupting
Smilewhenappropriate
Followupinwriting.
AssignmentTwo
Chapter4panningbusinessmessages
1.Whydoyouthinkbusinesswritingdiffersfromschoolessaywriting?
Inpreparinghighschoolorcollegecompositionandtermpapers,youprobablyfocusedondiscussingyourfeelingsordisplayingyourknowledge.Yourinstructorswantedtoseeyourthoughtprocesses,andtheywantedassurancethatyouhadinternalizedthesubjectmatter.Youmayhavehadtomeetaminimumwordcount.Businesswriters,however,havedifferentgoals.Forbusinessmessagesandoralpresentations,writingshouldbe:
Purposeful:
youwillbewritingtosolveproblemsandconveyinformation.Youwillhaveadefinitepurposetofulfillineachmessage.
Persuasive:
youwantyouraudiencetobelieveandacceptyourmessage.
Economical:
youwilltrytopresentideasclearlybutconcisely.Lengthisnotrewarded.
Audience-oriented:
youwillconcentrateonlookingataproblemfromtheperspectiveoftheaudienceinsteadofseeingitfromyourown.
2.Whatismeantby‘audiencebenefits”?
Indescribingeffectivewriting,BnFranklinobserved,“Tobegood,it
oughttohaveatendencytobenefitthereader.”Thesewisewords
havebecomeafundamentalguidelinefortoday'sbusiness
communicators.ExpandingonFranklin'scounsel,acontemporary
communicationconsultantgivesthissolidadvicetohisbusinessclients:
“alwaysstressthebenefittotheaudience,ofwhateveritisyouaretryingtogetthemtodo.Ifyoucanshowhowyouaregoingtosavethemfrustrationorhelpthemmeettheirgoals,youhavethemakingsofapowerfulmessage.
3.Whenisthe‘you'viewappropriate,andwhenisitinappropriate?
Appropriate:
noticethatmayofthepreviousaudience-focusedmessagesincludedthewordyou.Inconcentratingonreceiverbenefits,skilledcommunicatorsnaturallydevelopthe‘you'view.They
emphasizesecond-personpronounsinsteadoffirst-personpronouns.Whetheryourgoalistoinform,persuade,orpromotegoodwill,thecatchiestwordsyoucanuseareyouandyour.
view
Inappropriate:
althoughyouwanttofocusonthereaderorlistener,donotoveruseormisusethesecond-personpronounyou.Readersandlistenersappreciategenuineinterest;ontheotherhand,theyresentobviousattemptatmanipulation.Theauthorsofsomesales,forexample,areguiltyofoverkillwhentheyincludeyoudozensoftimesinadirectmailpromotion.Furthermore,thewordcansometimescreatethewrongimpression.Anotherdifficultyinemphasizingthe‘you'
andde-emphasizingwe/Iisthatitmayresultinoveruseofthepassive
voice.
4.WhyisitOKtouseinstantmessagingabbreviationsandhappyfacesinmessagestofriendsbutnotOKinbusiness?
Mostinstantmessages,emailmessages,businessletters,memos,andreportsreplaceconversation.Thus
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