Raymond MHP版雇员培训与开发英文版第6版测试题答案TBChap001.docx

Raymond MHP版雇员培训与开发英文版第6版测试题答案TBChap001.docx

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RaymondMHP版雇员培训与开发英文版第6版测试题答案TBChap001

Chapter1

MultipleChoice

1.Whichofthefollowingstatementsistrueofhumancapital?

a.Humancapitalisanorganization’stangibleasset.

b.Motivationtodeliverhigh-qualityproductsandservicesisapartofhumancapital.

c.Itiseasytoimitateorpurchaseanorganization’shumancapital.

d.Humancapitalisstandardizedthroughoutallcompanies.

Answer:

B

DifficultyLevel:

Medium

2.Informallearning:

a.isdevelopedandorganizedbyacompany.

b.isnotrequiredforthedevelopmentofhumancapital.

c.cannotbecontrolledbytheemployees.

d.leadstotheeffectivedevelopmentoftacitknowledge.

Answer:

D

DifficultyLevel:

Easy

3.Whichofthefollowingistrueoftacitknowledge?

a.Itiseasilycodifiedandtransferredfromperson-to-person.

b.Formulasanddefinitionsareexamplesoftacitknowledge.

c.Formaltraininganddevelopmentprogramslimittheextenttowhichtacitknowledgecanbeacquired.

d.Itcannotbesharedthroughemployeepersonalinteractionswithpeers,colleagues,andexperts.

Answer:

C

DifficultyLevel:

Easy

4.A（n）_____isanexampleoftacitknowledge.

a.employee’sexperience

b.businessprocess

c.flowchart

d.formula

Answer:

A

DifficultyLevel:

Easy

5._____referstoasystematicapproachfordevelopingtrainingprograms.

a.Totalqualitymanagement

b.Continuouslearning

c.Trainingdesignprocess

d.Orientationtrainingprogram

Answer:

C

DifficultyLevel:

Easy

6.Thefifthstepinthetrainingdesignprocessistodevelopanevaluationplanthatinvolvesidentifying:

a.anappropriatetrainingmethod.

b.therequirementsfortraining.

c.employeeswithmotivationandbasicskills.

d.thetypesofoutcomestrainingisexpectedtoinfluence.

Answer:

D

DifficultyLevel:

Medium

7.Whichofthefollowingstepsofthetrainingdesignprocessinvolvespersonandtaskanalysis?

a.Ensuringtransferoftraining

b.Developinganevaluationplan

c.Conductingneedsassessment

d.Monitoringandevaluatingtheprogram

Answer:

C

DifficultyLevel:

Easy

8.WhichofthefollowingstatementsistrueoftheInstructionalSystemDesign（ISD）model?

a.Thereisasingleuniversallyacceptedinstructionalsystemsdevelopmentmodel.

b.Themodelrarelyfollowsaneat,orderly,step-by-stepapproachofactivities.

c.Themodeleliminatestheneedfortrainerstoprovidedetaileddocumentsofeachactivityfoundinthemodel.

d.Themodelhasnounderlyingassumptions.

Answer:

B

DifficultyLevel:

Medium

9.TheADDIEmodelismostcloselyassociatedwith:

a.employeerecruitmentandselection.

b.employeetraininganddevelopment.

c.diversitymanagement.

d.qualitymanagement.

Answer:

B

DifficultyLevel:

Easy

10.Whichofthefollowingtrainingprogramsismandatedbylaw?

a.Orientationtrainingprogram

b.Leadershipdevelopmentprogram

c.Safetytrainingprogram

d.Cross-culturetrainingprogram

Answer:

C

DifficultyLevel:

Easy

11._____referstotheprocessofmovingjobsfromtheUnitedStatestootherlocationsintheworld.

a.Inpatriation

b.Jobrotation

c.Offshoring

d.Insourcing

Answer:

C

DifficultyLevel:

Easy

12.Whichofthefollowingisanexampleofhumancapital?

a.Corporateculture

b.Patent

c.Customerloyalty

d.Work-relatedcompetence

Answer:

D

DifficultyLevel:

Easy

13._____capitalreferstothesumoftheattributes,lifeexperiences,knowledge,inventiveness,energy,andenthusiasmthatthecompany’semployeesinvestintheirwork.

a.Intellectual

b.Human

c.Customer

d.Social

Answer:

B

DifficultyLevel:

Easy

14.WhichofthefollowingstatementsistrueofMillennials?

a.TheyarealsoknownasGenerationXorBabyBoomers.

b.Theygrewupduringatimewhenthedivorceratedoubled,thenumberofwomenworkingoutsidethehomeincreased,andthepersonalcomputerwasinvented.

c.Theyareoftenconsideredtobeworkaholicsandrigidinconformingtorules.

d.Theyarebelievedtohavehighlevelsofself-esteem,tothepointofnarcissismsometimes.

Answer:

D

DifficultyLevel:

Medium

15._____isacompanywideefforttocontinuouslyimprovethewayspeople,machines,andsystemsaccomplishwork.

a.Stakeholdermanagement

b.Diversitymanagement

c.Totalqualitymanagement

d.Talentmanagement

Answer:

C

DifficultyLevel:

Easy

16.Thecorevalueof_____isthepreventionoftheoccurrenceoferrorsinaproductorserviceratherthandetectionandcorrection.

a.ISD

b.ADDIE

c.PERT

d.TQM

Answer:

D

DifficultyLevel:

Easy

17._____involveshighlytrainedemployeesknownasChampions,MasterBlackBelts,BlackBelts,andGreenBelts.

a.SixSigma

b.Leanmanufacturing

c.InstructionalSystemDesign

d.Just-in-time

Answer:

A

DifficultyLevel:

Easy

18._____refertoteamsthatareseparatedbytime,geographicdistance,culture,and/ororganizationalboundariesandthatrelyalmostexclusivelyontechnologytointeractandcompletetheirprojects.

a.Qualitycircles

b.Virtualteams

c.SixSigmateams

d.Adhocteams

Answer:

B

DifficultyLevel:

Easy

19.TheASTDcompetencymodel:

a.isdesignedtohelpsalesassociatesmakemorepersonalconnectionswithshoppers.

b.describescompanywideefforttocontinuouslyimprovethewayspeople,machines,andsystemsaccomplishwork.

c.describeswhatittakesforanindividualtobesuccessfulinthetraininganddevelopmentfield.

d.isaframeworktoanalyzecompetitioninanindustryandformulateabusinessstrategy.

Answer:

C

DifficultyLevel:

Medium

20.AccordingtotheASTDcompetencymodel,abusinesspartner:

a.determineshowworkplacelearningcanbebestusedtohelpmeetthecompany’sbusinessstrategy.

b.plansandmonitorstheeffectivedeliveryoflearningandperformancesolutionstosupportthebusiness.

c.designs,delivers,andevaluateslearningandperformancesolutions.

d.usesindustryknowledgetocreatetrainingthatimprovesperformance.

Answer:

D

DifficultyLevel:

Hard

21.IntheASTDcompetencymodel,the_____plans,obtains,andmonitorstheeffectivedeliveryoflearningandperformancesolutionstosupportthebusiness.

a.projectmanager

b.learningstrategist

c.businesspartner

d.knowledgeworker

Answer:

A

DifficultyLevel:

Easy

22.Traininganddevelopmentactivitiesinacompanyaresaidtobeoutsourcedwhentheyareprovidedby_____.

a.in-houseconsultants

b.companymanagers

c.companytrainers

d.governmentorganizations

Answer:

D

DifficultyLevel:

Easy

23.Teambuilding,conflictavoidance,andchangemanagementaretypicallyspecializedby_____professionals.

a.talentmanagement

b.organizationaldevelopment

c.qualitymanagement

d.informallearning

Answer:

B

DifficultyLevel:

Easy

24.Whichofthefollowingstatementsistrueoftraining?

a.Thereportingrelationshipbetweenhumanresourcemanagementandthetrainingfunctionisstandardacrosscompanies.

b.Includingtrainingaspartofthehumanresourcefunctionallowsthetrainingfunctiontobedecentralizedtobetterrespondtouniqueneedsindifferentbusinessunits.

c.Organizationaldevelopmentprofessionalsareseldomresponsiblefortraining.

d.Fortraininganddevelopmenttosucceed,employees,managers,trainingprofessionals,andtopmanagersallhavetotakeownership.

Answer:

D

DifficultyLevel:

Medium

25._____referstotheintegrateduseoftraininganddevelopment,organizationaldevelopment,andcareerdevelopmenttoimproveindividual,group,andorganizationaleffectiveness.

a.SixSigma

b.Knowledgemanagement

c.Businessprocessreengineering

d.Humanresourcedevelopment

Answer:

D

DifficultyLevel:

Easy

True/False

1.Companiescannotgainacompetitiveadvantagesolelythroughtheirhumanresourcemanagementpractices.

a.True

b.False

Answer:

A

DifficultyLevel:

Easy

2.Trainingdiffersfromdevelopmentinthattrainingtendstobemorefuture-focusedthandevelopment.

a.True

b.False

Answer:

B

DifficultyLevel:

Medium

3.Tacitknowledgetendstobetheprimaryfocusofformaltrainingandemployeedevelopment.

a.True

b.False

Answer:

B

DifficultyLevel:

Easy

4.Informallearningcannotreplaceformaltrainingandemployeedevelopment.

a.True

b.False

Answer:

A

DifficultyLevel:

Easy

5.Thereisnotoneuniversallyacceptedinstructionalsystemsdevelopmentmodel.

a.True

b.False

Answer:

A

DifficultyLevel:

Easy

6.Trainingdesignprocessesshouldberigidandnotflexible.

a.True

b.False

Answer:

B

DifficultyLevel:

Easy

7.Duetoglobalization,thesupplyfortalentedemployeesexceedsthedemand.

a.True

b.False

Answer:

B

DifficultyLevel:

Easy

8.Inalearningorganization,improvementsinproductorservicequalitystopwhenformaltrainingiscompleted.

a.True

b.False

Answer:

B

DifficultyLevel:

Easy

9.Treatingemployeesdifferentlybasedontheirage,suchasonlyinvitingyoungeremployeestoattendtrainingordevelopmentprograms,canresultinadverselegalconsequences.

a.True

b.False

Answer:

A

DifficultyLevel:

Easy

10.ISOstandardsareinvoluntary.

a.True

b.False

Answer:

B

DifficultyLevel:

Easy

11.Socialnetworkingfacilitatesdecentralizeddecisionmaking.

a.True

b.False

Answer:

A

DifficultyLevel:

Easy

12.Qualitycirclesrefertoteamsthatareseparatedbytime,geographicdistance,culture,and/ororganizationalboundariesandthatrelyalmostexclusivelyontech