航空服务客舱会话.ppt
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航空服务客舱会话.ppt
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航空乘务英语客舱会话课程介绍本课程介绍了机上最常用的服务用语与对话。
通过对本课程的学习,使学员熟悉航空乘务工作的基本内容,并具有基本的英语沟通能力。
本课程的培训程序是:
主题介绍(maininstruction)关键词汇(keywords)运用技巧(usingskill)分组讨论(discussion)运用练习(practice)UnitOne:
Boarding-MainInstructionUnitOne:
BoardingKeyWordsaboardaislegreen-coloredinthemiddleofboardingpassrowindicateoverheadcompartmentallowgothroughwindowseat在(车)上,在(船)上通道,过道绿色的在前面登机牌排,行指示,显示行李架(舱)允许,承认通过靠窗的座位UnitOne:
BoardingUsingSkillgreeting:
Themainpurposeofgreetingistobuildupandmaintaingoodrelationship.findseat:
makesuretheseatnumber-explainaskothersforhelp:
muststarttheconversationpolitly.sentencepattern:
Excuseme,Sir-Please-Thanks.-Yourewelcome,Sir.MayI-Excuseme,Could(would)youplease-Pleaseletusknowifthereisanythingwecandoforyou.UnitOne:
Boarding-DiscussionHowwouldyougreetthepassengerswhentheyboardtheplane?
Apassengersseatnumberis12A.Howcanyouhelphimtofindhisseat?
Whenpassengersareboarding,oneofthemisblockingthewayinthecabin.Whatdoyousaytohim?
Willpassengersbeabletochangeseatsfreelyduingtheflight?
UnitOne:
BoardingPracticeUnitTwo:
Seating-MainInstructionUnitTwo:
Seating-KeyWordstogetherwindowseatlegroomrestrictstretchbalance共同,一起靠窗的座位放脚空间,踏脚处限制伸展平衡UnitTwo:
Seating-UsingSkillofferhelp:
Thisissocialbehavior.Cabinattendantsalwaysofferhelptotheircustomersiftheywanttogivegoodservice.Thosewhoaccepthelpmayfeelgratefulandexpresstheirthanks.sentencepattern:
Excuseme,Iwantto-.Canyouhelpmeto-?
Ill-if-.too-to-Wouldyouplease-?
Imsorry-.Imafraidthat-.Thankyoufor-.UnitTwo:
Seating-DiscussionWhenapassengerwantstochangeseatwithothers,howdoyouhelphim?
Whenapassengerwantstotakeaemptyseat,whatwouldyousay?
Whenapassengertakethewrongseat,whatwouldyoudo?
UnitTwo:
Seating-PracticeUnitThree:
Seating-MainInstructionUnitThree:
Seating-KeyWordsinstructiongooverwillingassistanceenlistincaseofavailablepulloutmanagecomplicateproperlyinthatcaseregulationevacuateuponsignal知识,用法说明书仔细检查,复习乐意的,自愿的帮助万一,假设有用的,可用的拉出处理,应付,操纵复杂恰当的,适当的在那种情况下规章,规则疏散,撤出依附于,按照信号UnitThree:
Seating-UsingSkillTheseatbesidetheemergencyexit:
itsveryimportanttomakesurethatthereissomebodycanhelpthecrewincaseofemergency.Theyshoulddouponthecrewsinstruction.sentencepattern:
Excuseme,yourseatisjustbeside-.Areyouwillingtooffertheassistance-?
ImnotsureifIcan-.Couldyoushowme-?
Youarekindlyrequestedto-.UnitThree:
Seating-UsingSkillYourseatisjustbesidetheemergencyexitYourseatisjustbesidetheemergencyexit,wouldyoupleasehelpthecrewtoopenthiswouldyoupleasehelpthecrewtoopenthisdoorwhenintheemergencysituationdoorwhenintheemergencysituation?
Sopleasereadthissafetyinstructionnow.Sopleasereadthissafetyinstructionnow.您正好坐在紧急出口座位上,当发生紧急情况时,您是否愿意帮助机组成员打开这个出口?
请您现在阅读一下出口座位须知卡。
UnitTwo:
Seating-DiscussionWhatwouldyousaytothepassengerwhoseseatisjustbesidetheemergencyexit?
Whatwouldyoudoifthatpassengerisnotwillingtohelpcrewtodosomething?
Howwouldyoudoiftheseatbesidetheemergencyexitisempty?
UnitThree:
Seating-PracticeUnitFour:
Baggage-MainInstructionUnitFour:
Baggage-KeyWordsallowblockregulationemergencygalleyprepare允许,承认防碍,阻塞规则,规章,调节,校准紧急情况,突然事件狭长船,大型划船,船上厨房准备UnitFour:
Baggage-UsingSkillAskforhelp:
Peoplemayaskothersforhelpwhentheyareintroubleorinneed,butbeforetheydoso,theymuststarttheconversationpolitely.sentencepattern:
Wouldyouminddoning-?
No,Idontmind.Imafraidwearenotallowedtodo-.Imafraidyoucantdo-.too-to-UnitFour:
Baggage-DiscussionWhenapassengerwantstoputbaggageinthegalley,whatwouldyousay?
Apassenger,sbagistoobigtoputinthecompartmentorundertheseat,howdoyouhelphim?
Apassengerleavethebagbytheemergencyexit,howwouldyoudo?
UnitFour:
Baggage-PracticeUnitFive:
BeforeTake-off-MainInstructionUnitFive:
BeforeTake-off-KeyWordschampagnetowelthirstyhangupclosetcertainlyvaluablewalletsupplementarycomfortable香槟酒,香槟色毛巾口渴的,渴望的挂断,拖延,把.挂起来壁橱,储藏室的确,(口语)当然,行贵重的,有价值的皮夹,钱夹增补物,辅助的舒适的UnitFive:
BeforeTake-off-UsingSkillPeopleaskfordirectionsorlocationswhentheyareinanewplace.Itisimportantforflightattendantstomakeagoodservicebeforetake-off,becauseitsagoodbeginningoftheflight.sentencepattern:
Wouldyoulike-?
Thatsoundsagoodidea.Wouldthatbeallright?
Thatwouldbefine,thankyou.Wouldyoulikemetodo-foryou?
UnitFive:
BeforeTake-off-DiscussionWhatkindofserviceshouldweoffertothepassengersbeforetakeoff?
Apassengerwithababydoesntknowhowtofastenherseatbelt.Whatwouldyoudaytohelpher?
Apassengeraskssomethingtodrinkbeforetakeoff,whatwouldyousay?
UnitFive:
BeforeTake-off-PracticeUnitSix:
BeforeTake-off-MainInstructionUnitSix:
BeforeTake-off-KeyWordsreachcruisealtitudejournalelectronicequipmentinterferenavigationcigaretteimmediatelyforbidchewinggum到达,达到巡游,巡航高度定期刊
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- 航空 服务 客舱 会话