剑桥商务英语中级作文.docx

剑桥商务英语中级作文.docx

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剑桥商务英语中级作文

TEST1

WRITING

Youareamanagerinalargecompany.youhavebeeninformedthatamemberofyoustaffoftenarriveslateforwork.

Writehimamemoabouttheproblem:

1.sayinghowoftenthememberofstaffarriveslate

2.Describingtheeffectonotherstaff

3.Suggestingwhatthememberofstaffshoulddoaboutthesituation

To:

P.Jones

From:

LuisaGambon

Date:

21November2002

Subject:

Lateness

MrJones,

Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltakedisciplinaryactionagainstyou.Comeandseemetomorrowat9a.m..inmyoffice.

Thankyou

Band5

PARTTWOSampleC

Reportoncustomercomplaints

INTRODUCTION

Thisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.

FIELDINGS

Thecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem’sbreakdown.

InMarchtheyfellto230becauseanimprovedordersystemwasintroduced.

ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:

Firstlythecompanyreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.

Secondlythetimetakentodeliveristoohigh,butthecompanyhasplannedtorecruitnewagents.

Finallycustomerscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.

CONCLUSIONS

Atthemomentallcustomersaren’tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.

Band4

TEST2

Youarethemanagingdirectorofacompanywhoseprofithaverecentlyincreasedandyouwouldliketorewardstaffforthis.

Writeamemotoallstaff:

1.Thankingthemfortheircontribution

2.Explainingwhyprofitsincreased.

3.Tellingthemwhattheirrewardwillbe.

To:

AllStaff

From:

ManagingDirector

Date:

7December

Subject:

Staffreward

Iwouldliketothankyouforthecontributioninincreasingthecompany’sprofit.Theprofitincreasedduetoveryhardworkandlongworkinghours.EachofthestaffwillreceiveanenvelopewitharewardonTuesday.TherewardisatriptoHawaii,andIhopethatthiswillbetheperfectreward.Enjoy!

Thankyou

Band4

PARTTWOSampleC

Introduction.

Thepurposeofthisreportistoassessandrecommendataxifirmthatwillbecomeourregulartransporter.Wewillneedthemespeciallyduringnextyeartradefairandconferences.Therearetwofirmstoassess.

Findings:

AsregardstoTelecarswehaveagoodreferencesonthem.Itisveryexperiencedtraditionalfirmandisalsoveryreliable.Theyprovide24-hoursservicethatisusefulduringnightmeetingsandnegotiations.StreetlightCabsisbrandnewcompanyandtherearenoreferencesonthem.Buttheyprovidelongdistancerouteswhichweuseveryoftenandtheyarealsocheaper.Ontheotherhandtheydon’thavewebpageandsointernetbookingisn’tavailable.

Conclusion:

IrecommendtochooseTelecarsbecauseoftheirreliability,longtraditionandwelltrainedstaff.

Band4

TEST3

Youarethemanagingdirectorofamanufacturingcompany.yourfactorywillsoonhaveavisitfromhealthandsafetyinspectors.

Writeanemailtoyourdepartmentheads:

1.sayinghowlongtheinspectionwilltake.

2.Explainingwhytheinspectionisnecessary

3.Tellingthemhowtheyshouldpreparefortheinspection.

Dearcolleagues,

AsIadvicedyouinourlastmeeting,therewillbeavisitfromhealthandsafetyinspectorsonMonday,1stAprilfrom9a.m.until15p.m.Theinspectionisnecessaryforourqualitymanagementcertificate.

Pleasebepreparedfortheinspectionbytellingthestafftotidyuptheirworkplace.

Regards

Band5

PARTTWOSampleC

Reportonefficiencyofdifferentadvertisingmethods

Introduction

ThisreportaimstoevaluatedifferentadvertisingmethodsNorleciscurrentlyusing.

Findings

Thekeyfindingsaresummerisedbellow.

Directmailstocustomersdidnotachievetheexpectedresultsbecausenotmanypeoplereadthem.

ThenumberofprospectivswholearntaboutNorlecfromitswebsiteislikelytoincreaseduetothenewlinktosomewholesaler’ssites.

Printedadvertisingsareveryeffectiveparticularlythoseinspecilisedmagazines.

Forthisreasonthenumberofmagazinesshouldbeincreased.

Theothermethodsaresimilartolastyear’sresults.

Conclusion

Itwasconcludedthatradioandmagazineadvertisementsarestilltheleaders.

Recommendations

Inspireofthehighannualcostsforradioadvertisingthismethodissuggestedtobecontinuedbecausemostcustomerswerereachedbyit.

Duetoexpectedincreaseofpricesforbillboardadvertisingitisrecommendedtogivethisup.

Band4

TEST4

Youareamanagerinaninternationalprintingcompany.youhavejustbeeninformedthatarecentordersenttoanimportantclienthasfailedtoarrive.

Writeanemailtotheco-ordinatorofyourdespatchdepartment:

1.sayingwhotheclientis

2.Givingdetailsoftheprintingorder

3.Suggestingwhatshouldbedone.

To:

Despatchdepartment

From:

Y.Brown-Manager

Subject:

Failurearrivalorderclient

Dearsir,

Accordingtorecentinformationtheministryofforeignaffairshasnotreceiveditslatestprintingorder.

Followingdetailsare:

onehundredcopiesoffinancialstatements2002,pleasecheckcauseoffailureandresendcopiesassoonaspossible.

Kindestregards

Band5

PARTTWOSampleC

DearSirorMadam

Iwouldliketothankyouforyourletter,dated15.5.2003.

Firstly,unfortunately,wehaveaninternationalconferenceonthe10thofJune.

Therefore,thisdateisnotconvenientforus.

Couldyoupleasestartatthe11thofJune?

Furthermore,wewouldliketoknowhowlongtheworkwilltake,

Concerningthenumbers.Thesystemyouannouncedseemstobedifficult.Isthereaneasierwaytohandlethisproblemwithdifferentnumbers?

Asforourfurtherrequests,couldwehaveadirecttelefonnumberaswellasthenameoftheperson,dealingwithus?

Wearelookingforwardtopayingthebillassoonastheworkissuccessfullyfinishedincaseofanytheesingproblems.

Wearelookingforwardtohearingfromyou.

Yoursfaithfully,

Band4

TEST5

YouhavebeeninformedthatnextWednesdayyourcompany’scomputersystemwillbecloseddownsothatimprovementscanbemade:

Writeanemailtoallstaffinyourdepartement:

1.SayingwhattimeonWednesdaythesystemwillbecloseddown

2.suggestinghowstaffshouldprepareforthis

3.sayinghowthesystemwillbebetteraftertheimprovement.

SampleB

From:

PeterKoev

To:

AllStaff

Date:

27thMarch2004

Subject:

ComputerSystem

IwanttoinformyouthatthecomputersystemwillbeclosednextWednesdayat12o'clock.Thesystemwillbedownforatleasttwohours,pleasemakesurethatyouhavesavedallyourwork.Thewholesystemwillranonanewserverwhichisfaster.

Thankyou.

Band5

SampleD

Reporton:

Morestaffinourdepartment

Date:

27.03.2004

Introduction

Thisreportaimstoexplainwhyourdepartmentneedsmorestaff.

Findings

Thelateststatisticcomparingthenumberofstaffinourdepartmentandtheaveragenumberof

unitsorderedpointsoutthemainreasonformorestaff.Whilethenumberoforderedunitsgrowupfromonly200000to400000within2yearsthenumberofstaffgrewonlyby5people.TheStaffNewsletterofFebruary2004isaboutthebigneworderfromaninternationalcompany.Butbecauseoftheincreaseofannualholidayto5weeksperyeartherewillbenotenoughstaffforallthework.Anotherreasonformorestaffisthatwewillhavefewerdelays.

Conclusion

Therearemanyreasonswhichexplaintheimportanceofmorestaff.Itisespeciallyimportantforreducingthenumberofdelaysindeliveryandtooptimisetheworkflow.

Recommendations

Morestaffdoesnotonlymeanmorecosts,italsomeanssatisfiedcustomers.

Band4

TEST6

WRITIN

Youaretoinformyourmarketingteamaboutaradioadvertisingcampaignforoneofyourcompany’snewproducts.

Writeanemailtoyourteam:

1.remindingthemwhichnewproductitis

2.Explainingwhyyou’vechosentoadvertiseonradio

3.Sayingwhatyouexpecttheadvertisingcampaigntoachieve.

SampleB

Dearteammembers.

Iamwritingtoinformyouthatwearetoldtomakeanadvertisingcampaignforthenewproducts—videoplayers.Takingthecostoftheadvertisementintoaccount.Ihavechosentoadvertisethemonradio.Ibelieveitwouldhaveagreatsuccess.

Yourssincerely.

Band3

SampleD

Reportonstaffrecruitment

Asourcompanyaredevelopingseveralnewproducts,thedepartmentofR&Durgentlyneednewstafftohelpdesignandmonitorourproducts.Thusweneedtorecruit35newstaff,includingelectricalengineers,softwareengineers,networkengineersandproductdevelopers.Allofthemshouldhaveatleast2years'experienceinrelevantfield.Morespecificrequirementwillfinallybedecidedinafewdays.Astorecruitmentmethods,thedisadvantageofrelyingonrecruitmentagencyisthatweneedmoretimeandprocedurethanwecanafford.SoIsuggestweturntoamoredirectwayofNewspaperadvertisement,whichhasbeenusedmanytimesandprovedeffective.

Comparethetwonewspaper,EchoandChronicle,weprefertheformerbecausethoughitcharges£500morethanthelatter,thegeneralreadersare400,000more,mostofwhomarehighly-educated.We'resuretogetreplysoonafterwelaunchtherecruitmentcampaign.

Band5

TEST7

Youareasalesmanagerandyouwanttoarrangeameetingwithyourteamattheendofthemonth.

Writeanemailtoyourteam:

1.explainingthepurposeofthesalesmeeting

2.Sayinghowtheyshouldprepareforthemeeting

3.Tellingthemwhattheyshoulddoift